Professional Builder's Supply sent a rep to our home to help our contractor measure replacement windows. The carpenter was not sure exactly which measurements were needed to place the order so he relied on the sales rep from PBS. The PBS sales rep place an order for over $5,000 in windows. EVERY window that the sales rep measured was measured incorrectly by as much as 3 inches.
Professional Builder's Supply would only refund us for half of the windows. We were stuck with $2500 in windows that would not fit the openings.
After speaking with several window installers, each installer was amazed that the sales rep could be inexact on his measurements since our original windows did not have brick mould. The rough-opening for the windows were obvious and easy to measure. We, of course, only learned this through the loss of $2500, plus the cost we had to pay carpenters and masons to install the windows.
Since the dispute with Professional Builder's Supply, several of the windows we purchased and installed were not working correctly. Their response time in sending technicians and replacement parts has been extremely long. After waiting two months for a technician to return to fix one of the windows, I was finally able to get in touch with one of the manager's who said that the part is on the way...and could I please have my carpenter install it.
I recommend not working with this company or purchasing from them. read more