Erin is amazing!!! She took such good care of our little zoo i.e. our cats, dogs, birds, and fish,…read moreand kept us updated daily with pictures and videos. After being away for a week, we came home to happy, well cared for pets. It's reassuring to know that in the future, when we go out of town, we have someone we can trust to care for our animals and keep them safe and happy. I highly recommend her for your pet care needs.

Erin is amazing. As a dog mom, my babies are my babies. I trust NO one else with them but her when…read moreI have to go out of town or I'm stuck at work. She takes the time to get to know them, introduce herself to them, and make them comfortable with her. She's so considerate and sends photos which is so comforting. She's been my pup caregiver for years now. The babies get excited when they see her and aren't as stressed out because mommies are leaving. If you are looking for a great animal care giver who actually cares she's your girl! I recommend her 100%

Kristen's Puppy Social hour on Saturdays has been one of the best investments we've made for our…read morerescue puppy, Frankie. After Frankie wasn't quite ready for daycare because she needed more positive socialization with other puppies, Paw Commons recommended Kristen's puppy social sessions. It turned out to be exactly what she needed. Like many rescue puppies, we don't know what Frankie's early life was like. Watching her gradually come out of her shell over the past several weeks has been incredibly rewarding. Kristen creates a safe, structured environment where puppies build confidence, learn appropriate social skills, enjoy enrichment activities and simply get to be puppies. Her years of experience are evident in the way she understands puppy behavior and thoughtfully guides each session. Seeing Frankie's confidence grow week after week has brought us so much joy. She now looks forward to Saturdays, and so do we. I especially recommend Puppy Social hour for rescue puppies. If you're looking for a knowledgeable, patient facilitator who truly understands puppy development, Kristen is exceptional. Thank you for giving Frankie such a positive start.

NEW UPDATE PER KARLY'S REPLY:…read more To clarify a few things: the meet and greet fee was not communicated to me at booking, and the fact that it was waived due to "confusion at pickup" speaks for itself. Transparency means the total cost is clear upfront, not discovered at checkout. Regarding outreach, one person called and one person emailed. The email from Karly was not an attempt to resolve the situation but rather an argument defending your pricing practices. That is not the same as making things right. No actual remedy was ever offered. Asking what would make it right without putting anything on the table is not a resolution. A gesture like a partial or full refund or a complimentary future stay would have gone a long way. Most concerning was the bath being performed after I explicitly declined it. That is not a communication issue, that is a matter of respecting a customer's wishes regarding their pet. I see from other reviews that pricing surprises are a recurring concern. I hope this feedback is taken seriously rather than attributed to customers not reading thoroughly enough. I also want to note that reading through their response, the pattern is clear: every concern I raised was met with an explanation of why I was wrong or hadn't read carefully enough. That is not accountability. The only thing they genuinely owned was the bath, and even that was buried at the end after multiple paragraphs defending themselves. A business that truly takes responsibility doesn't spend most of its response telling the customer they should have known better. -------------------------- I want to share my experience so other pet owners know what to expect before booking. When I called to make a Memorial Weekend reservation for my puppy, I was given a total price and told the first night would be free. At no point was I informed about a mandatory daily insurance fee ($5-$6/day). I only discovered it while signing paperwork at drop-off. When I called to raise this concern, Michael told me it is not their job to disclose additional charges over the phone - that it is meant to be mentioned at drop-off. So by their own admission, they intentionally withhold fee information until you are already there signing paperwork with your dog in tow. When I followed up via email, Karly shifted the explanation, saying the fee is listed on their website under "add-ons", a label that implies optional, not mandatory. At pickup, they also attempted to charge an undisclosed meet-and-greet fee. They waived it, but it was yet another surprise charge. Most frustratingly, I explicitly declined a bath since my puppy had just been groomed. They bathed her anyway, and I had to take her home wet. California's SB 478 Honest Pricing Law exists for exactly this reason. Required fees must be disclosed upfront, not revealed at drop-off when you are least likely to walk away. The facility seemed fine, but the pattern of hidden fees, contradictory explanations, and disregarded instructions means I will not be returning. To Paw Commons management: before attempting to negate this review, please know I have email receipts documenting everything stated here. A good business responds to legitimate feedback with accountability and an apology, not by attacking the reviewer. UPDATE: After posting my review, I was contacted by Ben (manager/owner). He did apologize, which I appreciated, but the call was otherwise unproductive -- no real remedy was offered, just justifications for how they run their business. He defended burying mandatory fees under the "Add Ons" section by saying they "assume" customers read through the entire site, and that having two insurance coverage options makes it too complicated to list fees upfront. That's not a valid excuse. There are plenty of ways to present two options clearly while still showing customers what they'll actually owe per night. Additionally, a meet and greet fee was charged that is nowhere on their website and was never mentioned at check-in. Surprise fees should not be how customers find out what they owe. An apology without a willingness to fix these issues doesn't change my experience.

Cara is excellent training your dog. She is very knowledgeable and very patient. Has great methods…read morethat does not include a shock dog collar. I would highly recommend her!

I can't recommend Cara enough! From the very first session, it was clear that she truly understand…read moredogs and their behavior. Cara took the time to assess my puppy's individual needs and developed a training plan with the goal of forming a strong relationship with my dalmatian, Ruth. Cara was incredibly patient, calm, and encouraging. Check out her YouTube videos to get Cara's vibe for traning and see if her apporach works for you. Unfortunately, due to personal circumstances, we were not able to complete our eight-week training plan, but Cara was completely understanding and refunded me for the remaining sessions. I was beyond grateful that she was so understanding of situation. Cara has a genuine love for animals, and it shows in every interaction. If you're looking for a knowledgeable, kind, and results-driven dog trainer, look no further. I'm so grateful for the transformation in my dog's behavior (even in the short time we spent training together) and I would recommend Cara for anyone struggling to train their dog basic obedience, or develop a relationship with their new puppy, and much more!

They ensure a safe environment for all the pups! We have 2 different personality dogs with…read moredifferent needs- the staff has provided a loving environment and met each of them with where they are at (a recent rescue and an old lady with opinions)!

My review is for the cat hotel specifically. The main employee at the cattery, David, is a great…read morecaretaker. You can tell he is genuinely passionate about cats. My cat stayed for 3 nights and I got two detailed text updates and photos while he was there. Pick up and drop off was smooth. Prices are very reasonable. When we got home my cat seemed happy and like his usual self. He will be staying at Alcala again!

Been taking my two cats here for years and they always come home so happy. Wyatt and Destiny were…read moreso helpful with ensuring they were cared for correctly especially since my cats have different routines due to different health concerns. This is the only place I trust with them and it's nice hearing from them directly how much they loved having my boys.

LOVE the Animal Keeper and my dogs love it too! They are always excited to go to day care and don't…read morewant to leave when I pick them up. Destiny is always helpful and informative. Stephanie sees me coming and gets my dogs ready to leave. All of the staff is friendly and professional with me and they seem to really love the dogs.

Jan is the best! I can leave town and feel 100% comfortable that my two cats are well cared for…read more She spends time sitting with them, which as older cats is what they like the most. BONUS- I have asked Jan for last minute care on a few occasions and she has always helped me out. Best cat sitter!

Jan is fantastic! She stayed with our two dogs over a 5 day period and we couldn't have been…read morehappier with our experience with her. She gave us daily updates on our dogs accompanied with pictures to let us know how everything was going. She was very responsible and respectful of our home, leaving everything clean and exactly how we left it. But most importantly to us, the dogs were happy and in great shape when we returned. I would not hesitate to recommend Jan and hope that she is able to stay with our dogs whenever we are out of town in the future. Wonderful experience!

Scott and his team are amazing. Text or call he always answers. He is very thorough and takes his…read morebusiness seriously. We found him on yelp and looked at a lot of things, one being price. His prices are great and definitely not over charged. Two, he comes to your home to meet you and your animals. I think this is super important just in case one doesn't get along or if your animal needs to ease up to a stranger. My and my boyfriend have two carts and we feel that when Scott comes they are always in good hands. I have used him 3 times now and feel safe having him in my home and with my animals. He also send pics and updates each visit. Thank you!!

I'd like give 5 stars to sitters (Misty and Kimberly and Scott) for their great service and taking…read morecare of our cats when we needed them. Specifically, Misty was wonderful and we were super happy with her service. Her reports were very detailed and I can tell that our cats were happy hanging out with Misty too. However, this review is more on Scott who runs the business. I've asked Scott's pet service company three times. And for two out of three I had negative experience with the way Scott behaved or talked to me. I'd give 1 star to Scott's behavior, due to a disappointing experience that I had interacting with him. Scott's negative attitude and lack of respect made me uncomfortable. The way he talks is as if he is the guardian of all the cats in the world and he knows more about our cats than we do Scott gave me the impression that he tries to bust me, or initimidate and undermine me. A good sitter should respect the owner's wishes and follow their routines that they have established through years of living and loving their cats. But what I saw from Scott was completely opposite. He kept interfering with our routines and trying to undermine our decisions. The way he behaves is as if we have to report to him for the decisions and routines that we have for our cats with whom we've had the pleasure of living for over 3 years. This is not acceptable. He should more mindful of the way he interacts & talks with people and respect their privacy and routines.

Rosa was awesome! She was so patient with us and our dog. His aggression was so bad and she really…read morebrought it down. She showed us how to react and not to react when seeing another dog and now we can introduce our dog to others safely. Thank you Rosa!!!!

Corrina has been amazing with our golden doodle, Pepper. She started working with her when she was…read morea few months old and helped bring out Pepper's best qualities. The training was great value (commands, leash, and jumping), and the ongoing ability to board is really incredible. Pepper is always happy to go with Corrina and it's a nice training refresher every time. Would highly recommend!