ProBuild was the supplier for a new-construction community I recently moved into. The timing of my move combined with the timing of a winter storm meant I was 1 month out of my builter's warranty on cracked windows due to weather, but I was recommended to contact ProBuild directly.
I have to say, I was absolutely blown away with the personal attention and customer service I received at what is essentially a LARGE-scale community builder supplier company.
I was out of my builder's warranty but ProBuild was able to look up the exact part I had an issue with using only a photo from an email and find out that I actually still had one month left on the window manufacturer's warranty. They immediately put in an order and within 4 days the replacement window had arrived and I was told I could stop by any time to pick it up.
When I arrived, based on the customer service I received, I was expecting some sort of small operation; but incredibly this was a HUGE supplier right there in Summerville that I had to maneuver around forklifts hauling multiple-ton loads of wood and other building supplies to trailers just to park at the customer entrance. I was personally assisted by Mike Payne while I was there and even given a small walkthrough of the warehouse (after putting on my safety vest) and was impressed with the organization that allowed him to find my particular window within seconds of stepping into the warehouse.
I'm sure this review will do no one any good, but I was so impressed with the level of customer service that I really felt I had to leave a review and add this business to Yelp. read more