A $13,000.00 mistake... Nice people, but they sell bottom…read moreof the line product. The floors were junk from the start with the thinnest veneer layer and the thinnest wear layer on the market. They came out to replace several boards that were cracked, but the poor quality has gaps larger than any other flooring I have seen and the edges are bright as the veneer is so thin it doesn't color the beveled edges. The installers were nice, but were working with junk, and the company is only as good as the product. After they left one foot of the dishwasher on the sub floor and the other on the wood I had them come back out to fix it as they were also fixing other boards and trying to color in the flaws and damage to the floor with a black stain marker. I removed the dishwasher and they added more floor to level it out but unfortunately the old valve leaked and despite drying up the water the larger gaps in this flooring allowed it to spread and it in very little time ruined over 80 square feet of flooring. so never let an ice cube melt or it will cost you dearly. Best option might be to find a company that is more concerned with quality and can better guide the customer. The only reason they get two stars is the fact they are nice and were willing to try but in the end we are left holding the bag... the empty bag of money and now have to turn our lives upside down again to move furniture, remove floors, replace the upstairs sub floor, and put in a quality product. I have asked for the owners to contact me so I can cancel the carpets in the rest of the house that we have already paid for but not yet scheduled. I am sick to my stomach over wasting $13,000.00 and a lot of time. Bottom line, buyer beware and find a company that offers better quality. I only posted a few pics.

I had used this company for a whole house remodel : floors, painting, electrical etc over $20,000…read moreworth. So naturally I used them again when I purchased a condo in Mt Pleasant. Very nice initial estimate. Paid the required one half. Was quoted install in one day?! I was surprised and said sure. It took 3 days which I didn't mind. Ran into an issue that they needed extra to float bathroom floors . No problem paid on the spot. Finished the 2 days after the expected finish time. Came home installer was rushing and it showed. Poor corner cuts on existing door jams. They left me with no extra flooring to cover the bare spots! Quarter round at the end during the installers race for the finish looked horrible. Had a planned visit to FL for 4 days came home and really inspected the work. Both toilets in both bathrooms were a wobbly mess! Mind you I paid the extra to float the floors!! Called and left 2 messages with the project manager... he never called me back. Called my plumber and he removed and inspected both toilets and they would never sit flush because flanges were 2 inches above said floated floor!! It was going to cost to have floors re floated and flanges cut down. Called the project manager again 2 times.. no response! Finally had to just call the office and someone finally called me back!! The guy said he doesn't get paid to come out on a Saturday and had his installer come too. Guess what You are correct! We need to have someone come out to fix this! My problem being the installer knew and left me like that!! Someone else might be ok with rocking toilets etc that eventually would cause water leaks and need to replace whole floor.. beware! Unless you call diligently you will not get a solution! Oh and by the way I had to pay extra to have the problem fixed!! When it should have NEVER been left like that to begin with!! Do your homework! Would not recommend!!

Good communication, hard working team members, quality floor installation. Very happy with end…read moreresult !

From the owner: At The Southern Floor Company(formerly Holy City Flooring LLC), we have been providing high-quality…read morefloor installation and refinishing services for over 10 years in Charleston, SC. We have a team of experienced professionals who are dedicated to providing excellent customer service and ensuring our clients are satisfied with our work.

Flooring Factory replaced all of the flooring in our house. I'd hire them again, but we don't have…read moreanymore flooring that needs an upgrade. I highly recommend this company. They were very helpful in the show room and gave us a variety of options at various price points. They are really easy to work with, accommodating, and genuinely nice people. Julie is extremely on point with communication too! She made me feel like we were in good hands during the entire process.

10/10 experience with this Team. We hired them to replace carpet with re-engineered floor in our…read morenew home. They were very communicative before the project (with pricing, availability, etc) as well as during the actual install. There was a bit of a difference between the existing floor vs what we ordered, so the Team called to confirm we were OK with the difference prior to install. We appreciate the white-glove treatment and the team did a fantastic job. would recommend highly for any other jobs!

Abraham and his crew did a beautiful job renovating an enclosed sunroom to a beautiful new room for…read moreus. He was very responsive and wanted us to be happy with his work! The room had a mini split put in as well as all new drywall/woodwork and even a brick floor. The exterior of the house had to have new siding put on since we had two windows and a door removed. It looks seamless! They also put wood ship lap on the ceiling in the family room and primary bedroom! We love it! We highly recommend Cruz Remodeling and Repair. You won't be disappointed!

We recently had our patio enclosed, and I couldn't be happier with the results. The team did an…read moreoutstanding job from start to finish -- extremely professional, detail-oriented, and a pleasure to work with. The craftsmanship and quality are top-notch, and they took great care to make sure everything was done right. They kept the workspace clean, stayed on schedule, and communicated clearly throughout the project. The finished space looks amazing and blends perfectly with the rest of our home. I've included a few photos to show their excellent work -- highly recommend this team for anyone looking for quality and reliability!

Great customer service, craftsmanship and attention to detail. In today's fast moving world I love…read morewhen I find a local business with real people. We had our bathroom remodeled and we are in love with it. I highly recommend for all your kitchen and bathroom remodeling needs

Top Line Construction and Flooring did an amazing job on my tile shower. I wasn't completely sure…read morewhat I wanted but they were willing to work with me on ideas and so helpful along the way. I changed my mind about half way through and Tim was able to make the necessary adjustments to bring my vision to life. I honestly can't thank them enough for how great this entire process will as. My new tile shower has exceeded my expectations

I was new to the Charleston area, in a new house. I wanted my garage floor done. I checked out 4…read moreor 5 companies offering similar floor finishing treatments, and got a quote from two. I chose Patriot for two reasons: their quote was competitive, and they are a family business. I'm so pleased with the results; I heartily recommend team Patriot. I was up against a deadline, and Patriot was with me every step of the way. I had an issue along the was, and Patriot stood behind their product and team, and resolved it beyond my expectations. These guys know customer service, and take pride in their work. Give them a try.

The entire process was exceptional and a major shout out to Nadean, who was super responsive and…read morequick to answer questions. The garage looks amazing and they couldn't have made it any easier as a customer!

I came into the store July 2, 2025. I asked for several samples because I need to put a floor down…read morein the next two weeks. The young lady said they didn't have them and "it wasn't a problem for them". I told her you're gonna lose thousands of dollars by losing my sale because you can't provide a sample, you can't pull out a piece of flooring to show me and you told me I could order something online for $15. I told you that is not gonna work. The young man and woman were spending their time trying to find inventory and not serving a customer. This woman is a detriment to this company. Her attitude was she didn't care that they didn't have a sample, she knows nothing about business and I hope the owner reads this and gets rid of her as soon as possible as she has no business sense whatsoever.

I came into your store today with the intent to make a major purchase. My husband and I just bought…read morea beautiful two-story home off Bull Street downtown, and we're in the process of completely redoing the floors. We were seriously considering outfitting the entire home with products from your store until something happened that left me completely shaken. As soon as we walked in, we witnessed an older male manager (Mathew Ruggiero) yelling and cussing out a young female employee loudly and aggressively I have no idea what prompted the outburst, but there is absolutely no justification for speaking to anyone that way "I gave you everything you f*cking have". This is disgusting to hear coming from someone in a leadership position. It was hostile, uncomfortable, and frankly disgusting to witness. I was so disturbed by what I saw that my husband immediately ushered us out of the store. And I had to stop him from going back in to confront the manager directly that's how upsetting and inappropriate the situation was. We sat in the car for a moment, still stunned. Eventually, my husband went back inside to get the name of the manager involved, because we didn't feel right just walking away from this without saying something. I'm writing this now because something this serious cannot be brushed aside. If this is how employees are treated here, I can't in good conscience support the business as a customer and I truly hope action is taken. No one deserves to be humiliated and berated like that in front of others, and it reflects terribly on your brand and company culture. We will be taking our business elsewhere moving forward but this needs to be addressed, and soon....

I have seen the work in person that Reed Maddray has done and it is detailed and great. Go to his…read morewebsite and check out the unique work that he has done in the Charleston area and be prepared to be blown away! Maddray Hardwood Flooring is currently Charleston's ONLY NWFA certified Master Craftsman.

Such a great experience with this Team. Connected with Tony via Yelp RAQ. He came in for a…read moreconsultation + measurement. We quickly picked the carpets we wanted replaced and Tony communicated an installation date for a few weeks out. We were looking for two rooms to have the carpets replaced as we just purchased the house + they were the original carpets. The Team came in and replaced the carpets, taking out all the old stuff + garage too. Definitely could recommend and hire them for another project in the future!

I couldn't be happier with the new carpet and my wood floors! Rob oversaw the project that was so…read moreprofessionally done. Service and communication was outstanding!