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    ProBuild Office

    2.5 (2 reviews)

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    Adams Lumber Company

    Adams Lumber Company

    (16 reviews)

    Adams Lumber is a great resource in the area for contractors. It has all the popular plumbing,…read moreelectrical and building items handymen would need. It has a wide selection of lumber that carpenters would need. And it's got a helpful, knowledgeable staff for general contractors to rely on for larger projects. There's nothing else like it in the area.

    I'm sure this is a great business if you are in the industry and know what you are doing. However,…read moreif you are not, BEWARE. I had a couple damaged doors in my house and I reached out to the builder, got the manufacturer name and then looked up where I could purchase replacements. This location was closest to me. I went in to get information and pricing and I was provided an order number so that I could call back when I was ready to purchase and reference the number. Knowing that I was not confident in my measuring, ability, etc. I went home, took pictures of the doors, remeasured, and took the information back in-person to order. I was very clear about not knowing what I was doing but I was walked through the options based on my pictures and measurements and ordered two doors. The doors came in a few weeks later and I arranged a truck from a friend and a extra set of hands for pick up. The first door was found right away but the second door took 45+ minutes to find. And while the style of the door was correct the invoice # didn't match by invoice but I was assured by them that it was the right door. Upon getting home, I realized the second door was not the right size, to tall and too wide. I called back and the person on the phone immediately remembered me from earlier and said they would take care of it, walked through the measurements again, and ordered a replacement door. A few weeks later, I stopped by to check the status and was told a replacement order did not exist and that if I wanted to get the correct size I would have to place a new order and the door I had was a custom order and non-refundable. The other door I ordered I had issues with as well. Some of it was on my end and my naivete, but given how direct I was with them about my knowledge at the time of order, it could have been prevented by them providing good information and customer service at time of order or at pickup. They didn't tell me that installing the door with a professional installer would be extremely difficult until I had tried myself and ran into issues. I would have hoped that they would have worked with me to correct the order. However, as Nathan said in his May 2020 review, 'their customer service is entitled, defensive, rude and placing ALL of the blame on their customer.' I have $500 worth of doors that I can't use and will have to start over

    Builders FirstSource - Bright sitting area with two wooden accent chairs featuring woven backs and colorful patterned pillows, positioned in front o...

    Builders FirstSource

    (6 reviews)

    Terrible customer service experience. I called in with a simple question and was met with rudeness…read moreand complete incompetence from the receptionist, Emily. She acted like I was bothering her just by calling, gave short, unhelpful answers, and seemed completely disinterested in actually helping. If this is the kind of person they have representing their business at the front line, I can only imagine the rest of the operation. Customer service starts with the first point of contact, and unfortunately, Emily set the tone in the worst way possible. I won't be doing business here again, and I'd suggest others look elsewhere if you expect even basic professionalism.

    I'm a builder, I have to order stuff every day and I schedule every day. As much as I don't like to…read moreadmit this but it's my fault for trying to work with BMC. My excuse is when they pre hang doors they actually set the hinges flush with the jamb and I haven't found that in Colorado yet. They also HAD a decent guy working trim. NOW the bad. If I could give zero stars I would. They never answer the phone so it's sometimes necessary to physically go there to make an order. This has been the same for the 3 years I've been going and it's gotten worse. Much worse. They flat out don't give a care about other human beings. Even the nice lady they hired to answer the phone complained that all the customers give her grief because nobody ever returns calls and it's worthless to transfer them to voicemail. The last order I specifically told their new guy Tom I don't want MDF jambs. He of course stated he would never get MDF jambs. I got MDF After waiting 11 days. The delivery never showed till 6:37pm and no phone call. More than 1/2 of the order was incorrect And it didn't show. Now 13 days after placing my order and complaining to the GM Tom calls me and tells me the door hardware was not ordered as he thought it was in stock. Now I get to wait another 2 weeks. He actually tried to blame me as I cancelled most of the order that wasn't delivered which was 2 days ago and he felt I cancelled the door hardware. I didn't. He knows and then quickly told me the previously mentioned reason. This is the worst place I've done business with since I started construction 37 years ago.

    Armstrong Steel Buildings

    Armstrong Steel Buildings

    (62 reviews)

    They use all the shady used car salesman tactics. I went elsewhere before making the mistakes…read moreother have. 1) Create a sense of urgency "We have this big sale going on and it will end when we run out of steel and nobody knows when that could be." 2) Bait and switch "We need to get your deposit today so you dont miss that big sale" This without providing me any specifications whatsoever. As others have reported, it makes for a great opportunity for them to jack up the price another 25% or more when needed components are added. 3) Lie. Online pricing calculator promises to generate a detailed quote and plans. It only generates a phone call from a sales person who does not price in any of the options I provided in the quote generator. Their dishonesty is so unsophisticated that half the blame needs to fall on anyone gullible enough to do business with them.

    Armstrong Steel threatened to sue me over a negative Yelp review…read more They aggressively gave me two days (the weekend) to respond, so this interim review will be put in its place until I can obtain legal counsel and revise the original review. It is my opinion that you should not do business with Armstrong Steel. It is my opinion that Armstrong Steel has bad post-sale customer support. It is a fact that Armstrong Steel provided me with engineer stamped plans that did not comply with my local building codes. Search the web for "Armstrong Steel litigation" to get an idea of what kind of business they are. www.armstrongsteelsucks.com

    ProBuild Office - buildingsupplies - Updated May 2026

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