I paid a premium price for a phone protection film because I was told that if it ever cracked, I…read morecould simply return to Verizon and have it replaced. When the film eventually cracked, I went to this Verizon location expecting that replacement process to be straightforward. Instead, I was told that I first needed to contact the protection film company, file a claim, and bring in documentation before Verizon could replace it. I explained that it had been about a year since the film was installed and that I did not remember the name of the protection film company. I asked if the salesperson could look up the information using my account history. He told me he could not do that. The entire experience was extremely disappointing. I previously purchased similar protection plans through Best Buy, and their staff could simply look up my phone number, verify the product I purchased, and complete the replacement on the spot. After waiting in line for nearly an hour, I was ultimately told that Verizon could not help me. The salesperson's response was simply that he "just works here." As a customer who paid extra for what was presented as a convenient replacement service, I expected much better support and a smoother process.

Came to return my home internet since it's the only corporate location in the area. The kiosk…read morewasn't working and the associate said he would check me in when he was done with his customer. I was instructed to sit and wait. I patiently waited. A loud and belligerent customer came in and the associate helped her before all the others waiting. Other customers who came after me were helped while I was skipped. Never stepping foot in there again. The only sympathetic one was the security guard! Verizon customer for 15+ years!

First I want to clarify that I went to the store on Lone Tree Way near Petsmart and Dollar Tree. I…read morewanted to change my service from T-Mobile to Metro since T-Mobile just raised my rate again. Metro is owned by T-Mobile so basically same service for a much cheaper rate. Estefania was very helpful and did everything she could to change my plan to Metro but couldn't complete it because my phone had to be unlocked by T Mobile. I went directly to T Mobile and was taken care of there quickly and professionally and then went back to Metro. Estefania was not able to complete the transaction until the phone was unlocked by T Mobile so I left and went back the next working day and Estefania completed the transfer and I got a great rate from a special Metro was running that I qualified for. I was in and out in ten minutes with the same phone and a much better monthly rate. The whole experience was great and I'm a very happy customer!!

I tried to cancel my credit card off my father's account, and they refused to help me. The card is…read morenot in his name. Very disappointed with their customer service. I asked for the corporate phone number, and the representative gave me the wrong number.

I just want to say how grateful I am for Kianas help today at the AT&T Brentwood location! And…read moreplease forgive me if I did not spell your name right. She was the reason I was able to restore my number! She truly was very professional and all about helping the customer. She went above and beyond :) Thank you!!!!

Omg, I'm here in a Wednesday because coming here on the weekend is crazy. I thought a week day is…read morebetter. NOPE! I put my name down 1 hour and 3 minutes with only 3 people ahead of me. Still not seen. There is literally 1 worker. This is crazy. Go somewhere else.

This is my go to store whenever I have issues or problems with my cell phone lines or Internet…read morehouse plans they always have amazing service when they're not too busy. I love the Internet plan because if you have Medi-cal, you get a huge discount and they always have a wide selection of iPhones in stock if you're looking for a multi line plans you might save a lot if you switch to AT&T and I think they buy out your contract right now if you owe On your current phone. If you are a aarp member you also get a legacy discount adding more value!

worse service, absolutely headaches only one sales guy after the 5th visit was helpful my first…read morevisit i wanted to get phones for my business, and personal by the 5th visit i wanted to switch to verizon or any other service

jessica did a great job breaking everything down for me. customer service was nothing short of …read more definitely recommend coming to her store.

Don't go to this location!!! I usually don't write bad reviews, but This place is horrible. I just…read morehave to let people know...I didn't even want to give them a star.I've tried to call them for a customer service prepose, but the phone line is always busy and it just cuts off. I can't get a hold of any staff there to pick up the phone. Plus, the staff is not trustworthy!!! One of them will hacks into your account, so be careful when you go there. IF, you needed to go there for any prepose. I really don't recommend y'all going there though.

$170 dollars in fees after a promise of no additional cost, and a rude, deceptive employee…read more Zach, who helped me oozed condescension. He was so rude, my 22-year-old son stopped shopping and came to act as a buffer. I got home to 4 emails saying a $10 protection plan had been ordered for my device. I didn't ask for one. He had also added two phone lines for my single iPad. When I went back to get it fixed, he was just as awful. I actually was concerned for my safety when the only other employee went in the back room. I had great service here a couple years ago. I hope the guy who helped me recently is a holiday hire. Creepy and rude is not a good combination for customer service.

I don't normally review anything other than restaurants. But I am making an exception to say that…read moreNailah at this store provided the most amazing and the best ever experience in upgrading my phone. Not sure why all the negative reviews really. She was patient, and lowered my overall costs and I ended up additional hardware (ahem. iPad with data connectivity.) she was flawless with everything, including adding my screen guard, synching, really everything.