They sent the wrong item, and it has been almost impossible to resolve despite multiple calls and emails. Now moving to dispute the order with our credit card company. We were told they would send return label information, and it never arrived. They did not answer multiple emails, and when calling I can't get through. While on hold, their system says "your call should be answered in 3 minutes" for over 12 minutes (finally just hung up). read more

Initially purchased through Amazon. Then I found them.......Purchased everything from speakers to light systems...... The owner was helpful on assisting me how the systems get set up. read more

Prosoundgear.com advertised a F-55 Guild Jumbo Acoustic guitar online. After reading their website and seeing their statement that items ordered before noon ship the same day or the following day, I pulled the trigger and ordered. After 1 day I'd seen no movement from them and emailed James Grene (Email : sales@prosoundgear.com Phone : 1866-279-4489) and was told the following: "There is no estimated time of arrival, but we might be receiving our next shipment within 1-3 weeks or sooner." Might be? What kind of business displays a product that's NOT in stock and doesn't put an 'out-of-stock' banner somewhere on the display? A shady one. They also failed to send my finance company notification that the order had been cancelled. Grimy, grimy, grimy. read more

Stay Away from this company . Please read before buy anything. i place new speker evovle 50m and reciept the repackage box with evole 50 sub in side . please away . i just read all the review and saw alot people have complent with this company . will update more when this invo is sovle. upadte i return them the speaker with my own lable it cost 151$ . then them charged me 1090$ for restock fee . i need to file sue for this company . read more

Pro Sound Gear - the box show 50m . but inside it is evovle 50. the box was repackage - Musical Instruments & Teachers Near Me - Miami, Florida

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Scammers, do not buy from them. Purchased an item from them through Amazon. Opened the box to see they sent the wrong item. Called Amazon immediately who arranged for a return. The seller charged a $172 "restocking fee" because the item was used! It was never removed from the plastic! Went around and around, finally went back to Amazon who refunded the full amount. I guess if you don't have the item, just send the wrong one and make money on the restocking fee. Buyer beware! read more

If needing to return an item within the required 30 days and the item is packed and returned in pristine condition, the will STILL assess a 15% restocking fee stating the item had "blemishes" which was absolutely NOT the condition in my case. They are out and out liars about their return policy, BEWARE THIS COMPANY!!!!! read more

I'm a bookkeeper for a library foundation. We ordered a high-end microphone for our library. We ordered the correct product that works with a specific frequency. However, ProSound Gear sent the wrong product that works with a different frequency. Since they did not have the correct product in stock, we returned the original product and requested a refund. A month later, they emailed us to "confirm" that a refund had been issued to our bank account. The refund never arrived. Despite corresponding with ProSound Gear several times, there was no progress. Ultimately, we had to file a claim with my bank to investigate the issue. Be warned. (Made the mistake not checking Yelp first.) read more

Let me start by stating this is the worst company I have ever dealt with. On September 20th 2024 I purchased a bundle of two light bars. Delivery took longer than I expected and I only received one light bar. I inspected the light and one light was defective. I waited a couple days to see if I would be contacted about the second light bar and hear nothing. I contacted them and was told the second one was backordered and that they would send me the second one. I asked if I hadn't called would they have ever sent the second one, of course they said they would have but based on the following behavior I doubt it. The second one finally came in and the box was completely destroyed damaging the case and denting the tripod. This company touts Easy Returns however it is now November 1st 2024 and I have had to jump through hoops. I have requested, and demanded, a return authorization on numerous occasions and I am still waiting for my RA. I will never do business with this company. When you have an issue you never get to talk with anyone in charge. I called the toll free number and the young lady stated she will let the "concerned department" know. I tried several times to get her to put her manager or someone in charge on the phone, this never happened I emailed and the person who answers says the same thing, I will let the "concerned department" know. WTF is the concerned department? I am still dealing with this, a defective unit and a damaged one. I paid over $1,700 for these and this company acts like they don't care at all. I had sent pictures and copied their website with their return policy and they completely ignore my request for a return authorization. When I first brought this to their attention they had me jump through many hoops. They had me reboot it, unplug it and plug it back in, download new firmware, etc. all to tell me the light is defective. Meanwhile I told them I am very technology savvy but they insisted. I did everything they have asked, they have not done what I have asked, send me a return authorization. Attached is a picture of the box the second light cam in and of course they said UPS did this but based one their behavior...... I regret not looking at the reviews before purchasing from them. I tried not to give any stars but this system wouldn't allow it so ignore that 1 star that is way too many for them. read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

Got a great deal on an instrument package and they had financing through Bread, they shipped very quickly and the instrument arrived brand new. Plus my cat approved of the case! read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

Ordered a Roland Fantom 6 after having problems finding it everywhere else. I called the Pro Sound Gear store to double check if they have it brand new in stock, I was told they had it so I made an order online. Took a risk despite all the scary reviews & it came in about 2 days after I made my order, exactly as described over the phone, brand new in original packaging. Satisfied customer & I hope it stays that way! Will order more from Pro Sound Gear if I need anything else. read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

Would have been better if the mic included in the bundle i got had a mic wire. For a $600 bundle it should have had a mic wire included. read more

Pro Sound Gear - Should have included a mic wire - Musical Instruments & Teachers Near Me - Miami, Florida

TERRIBLE!!!! DON'T TRUST PRO SOUND GEAR!!!! I purchased a Roland DS 76 bundle on June 10th. This bundle was advertised right on their home page. Initially, I had received a quote from Sweetwater as well. I ordered with Sweetwater, but right after they told me it was on backorder and I cancelled (also irritating because they didn't say so on the website). I called prosoundgear.com about this bundle and they told assured me it was in stock, so I ordered this package. Days went by and I didn't receive any shipping info, so I called. ONLY THEN did I found out they were out of stock. they said it would be 2 weeks, its been over a month. They do have a DS88 in stock so I suggested they send that instead since this was there screw-up and they already have my money. They didn't even call back to tell me yes or no. I have documented all our interactions. This is REALLY BAD CUSTOMER SERVICE. They could NOT care less about their customers. I doubt these dishonest tactics are exclusive to Pro Sound Gear, but since they are the ones ruining my month... here you go. Oh, and did I mention that I ordered from them specifically because I needed this keyboard in order to play an anniversary event 3 weeks later? That also didn't happen! They also printed a shipping label so it says "shipped" but all they did was print a label for an item they don't have. Nothing has shipped, feel free to track it yourself. read more

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Worst company They sold the open box device I purchased. They promised to fulfill the order in 1-3 weeks with a new item. When the item came in, they then demanded another $110 dollars to fulfill the order I had already paid for. read more

I returned the speaker and the speaker stand with my own labels. I have proof that they received both packages and they messaged me back that i only returned the speaker stand. I gave them the tracking and proof of delivery. They said they will get back to me for the updates but they never did. I emailed and messaged them through amazon but it is already 7 days and nobody respond me. Please be aware and stay away! read more

I got straight played. I clarified if the item I wanted was in Stock because of the confusion of their title. Chat support, or should I say, PABLO, confirmed it was in stock so I placed my order. Weeks kept going by and still haven't received my order. Customer service kept giving me BS times it would be shipped but it never happened. Long story short, waited OVER A MONTH and eventually cancelled my order. Spent 2gs some where else. (The correct address according to their site is stated as Doral, Florida, not Miami) read more

Pro Sound Gear - It says PRE ORDER and IN STOCK? They told me it was in stock so I proceeded with my order. - Musical Instruments & Teachers Near Me - Miami, Florida

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Awful, awful, unprofessional service. Taking them to small claims court. They advertised and sold us something that doesn't exist, sent us the wrong item, gave us the runaround when we requested they rectify their mistake, and now they're wanting us to pay the shipping to return the wrong product they sent us. read more

Bait and switch. Ordered a "demo unit" -- they mailed me a cheaper model, not the one I wanted. I called and asked why. They said their policy was to mail out other items when they don't have the correct one in stock. Get this -- demo unit is still listed as "in stock" on their site. I wonder how many people have ordered the same item? But... maybe I dodged a worse bullet considering how many people in other reviews saying their demo units arrived broken? I can't win. read more

Pro Sound Gear - Little old scam from ProSoundGear. Selling items they don't have, replacing them with cheaper units. This is called "bait and switch," kids. - Musical Instruments & Teachers Near Me - Miami, Florida

DO NOT BUY FROM THIS COMPANY. They're total SCAMMERS and try to sucker you into overpaying for items. Then when you find out they swapped out what you originally asked for for a cheaper product but charge you the same amount... YOU will be responsible for paying the return shipping, then YOU need to follow up multiple times for a refund otherwise they will NEVER issue a return/refund, and then YOU will be responsible to fight to not get charged a BS restocking fee when the item is still in brand new condition and you followed exactly what their website mentions on how to return an item to "avoid a restocking fee." TERRIBLE company. STAY AWAY!! read more

Terrible company, they do not fulfill the orders, and keep selling the items they do not have. Over 12 months i've been waiting for the item they did not delivered and they still telling me to wait. Instead of waiting, i reached out to the manufacturer of that item - and they in fact confirmed that item is in stock at the manufacturer. So there is no shortage or backorders for the item. Do not go and do not buy anything in here. read more

Worst buying experience ever. Bought a $2000 plus synth and when they send a defective unit in bad condition they lied and said I had a serial number that wasn't for the synth I bought . Do not buy from them . Wish I saw all the negative reviews before is did. read more

Bought a Pair of EV Evolve 50M's with Light Kits. The product sounds excellent and I could not be happier with them. I did have trouble getting connected and asked Pro Sound Gear for help twice and did not receive a response through Email. I called them and they would only refer me to email for help. With no response, I called EV who walked me through a reset due to a brand new Update that just came out. Had the software App up and running in 5 minutes. While I appreciate the quick shipping of the product, I believe EV would prefer their dealers to service their clients. I give 5 stars for the product and shipping in the hopes that these comments get them to step up their Support for the products they sell. read more

This company sucks. They started out cooperative and helpful but then turned nasty and butt hurt. I tried to resolve MY MISTAKE in ordering by trying to upgrade, pay more for a better unit and keep interchangeable parts, but they insisted I send them back without the original boxes and screw me out of restocking fees. Which they douchefully did! I even tried to pay the restock fees, keep the interchangeable parts and pay for an upgrade, but then they just blew it off and offered no resolution. Eff these pos's! Don't buy anything from them! Update!!! I just saw Quang H's review. They sent him the unit I sent back that was in a different box that I had ordered a different unit in! Hahaha! What a buncha losers! That box even says Sweetwater on it! That's freakin beautiful. Sorry Quang, but I'm glad you're getting some of my money back in return shipping costs from these morons!! Hahaha!! read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

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Excellent prices and special service for the purchase of a ROLAND keyboard. Very satisfied with all aspects of the purchase.

These guys had the best deal on the EZLink Par Q4BT. I never got anything from them before but I took a chance. They did not send me a tracking number but they did email me a receipt. After about 2 weeks I got my order that was 10 EZLink Par Q4BT. I tested the lights and everything works well. I ordered another 10 lights about a week ago and I'm still waiting. I'm hoping to get them by next week. I will update if there are any issues with this order. All over, for now, I'm happy. read more

False advertising! Got fooled twice now! Never again! Is horrible customer service. Sounded like it was out of a living room.

Do NOT listen to the reviews on "verified-reviews". They're all a scam. I published a review on that page and it was removed after 3 days. VERY SHADY business. I was being honest (gave them 3 stars). Their packaging was poor - (they shipped a $500 item inside bubble wrap) / the edges of the box were banged up... and the item came with a scratch. I didn't even give them a 1-star because I was being honest. Immediately, after 3 days, I receive an email saying my review was "declined"... Here come the 1-stars. Super shady. How do you decline a review? They even responded to my review! read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

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Very easy understandable, what is online. Great prices I recommend it. You won nonstop electronic store.

Just as I suspected they did not include all the items that I purchased. I read the reviews and noticed that this happens with your business a lot. What I received: Roland JD-Xi Analog/Digital Synthesizer (Black) Gooseneck Mic AC Adapter Missing: (1) Roland CB-BJDXI Bag. This is not good. read more

Pro Sound Gear - Musical Instruments & Teachers Near Me - Miami, Florida

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I been fight for my return for more then a month now..... they are taking 15% from my return when the item were never opened and they were sent back in the same exact package read more

Shure SLXD24D/SM58 Dual-Channel Digital Wireless Handheld Microphone System was purchased on the 6th of May. Based on UPS tracking system the item was: 05/09/2024 5:34 A.M. We're sorry this package has experienced a sortation delay. The package has been rerouted to the correct destination. Mesa, AZ, United States 05/09/2024 5:22 A.M. As requested by the sender, the package is being returned. Contact the sender for additional information. / The sender requested that we return this package. Mesa, AZ, United States I needed this item my the 15th of May. It was returned to the sender. Today the 17th you refused to ship the item to me as requested overnight at the sender cost. This is not good customer service. The sender requested the item returned after it was received to the delivery state. Now they would not take responsibility for resolving the customer's issues. I'll never use Pro Sound Gear and recommend know one else do. read more

Ordered an item. They were quick to charge my credit card and a few days later I got an email saying the item had been shipped and giving me a tracking number. Two days after that I checked tracking and found that UPS hadn't received the package yet. Today I got an email from Pro Sound Gear saying that they were unable to ship because their last unit in stock was damaged. Happy that they didn't ship the damaged item but not happy that it took a week from them charging my card to figure that out. I asked for a refund. Lets see how long that takes. read more

I was a little hesitant at first thinking I had just been scammed but was wrong. Placed my order to find out they were out of stock. Customer service was very helpful, and said it would take 4-6 weeks. To my surprise I got a shipping notification only a week later. Everything arrived and looks to be in great condition. When in doubt just call their customer service. The Rep I talked with was helpful. read more

Terrible customer service and bad business practices. I ordered a lighting bundle in September (7 months ago) and was sent PART of my order. The other part was cancelled and never fulfilled. They are still selling the same bundle on their website and it is labeled as "In stock" and has been confirmed to be in stock by multiple employees. After calling for 7 MONTHS and told they were "working on it", I was offered a partial refund of $300 when the parts missing total over $600 now that I have to repurchase it. At this point I will take the loss and I will never order from Pro Sound Gear again. read more

Ordered a piece fire a subwoofer. Was told it was shipped directly from the manufacturer. That was a month ago. Zero help on the phone. Do not use this store if you need something in a reasonable amount of time. read more

Ordered a product from them they "had in stock". After getting an email with a shipping confirmation, I noticed the box was only 1lb. I emailed them saying the product I knew was at least 5lbs and they responded saying the last product they had "was damaged"... but they made a shipping label and sent me a confirmation email anyway? The company also proceeded to try to convince me to let them keep my money promising the product be delivered to me whenever they mysteriously do get it in stock. After all this, I demanded a refund and they had no issue giving it to me immediately. I appreciated this but in the end, I found this experience to be very suspicious. Do not buy from them online as it seems like a scam. I cannot speak for the physical store itself. read more

i was on the phone waiting for 40 minutes and nobody answered I have chatted with pablo ortiz and he never know about anything and told me to send an email to prosound well I bought a brand new Mackie mixer and they have sent me an open box mixer I want a new mixer I have chat again with Pablo because they never answer the phone and he leave the chat because as usually he don't know what to do, also the shipping was late what a bad experience not recomended read more

I had a very positive experience with this company ...Pablo was there for me every step of the way... all shipping came perfect

Thế best deal, fast shipping, and quality products, will buy more when I need them thanks

Sept 6th, called customer service said my item was in stock so I ordered. $2100. Needed for event on Sept 20th. Sept 11th - they said item shipped, received email confirmation. Sept 19th - still not delivered, FedEx tracking said never received from ProSound. Sept 20th - my event date, still nothing. Awesome. I chat support Pablo, he said manager would call me. Never happened. Sept 23rd - called customer support, Chris, said manager would call me by end of day. No call Sept 25th - called customer support again, Chris gave me manager Alex's number. Called Alex. Left vmail, refused to call me back, acted like he texted me. Sept 26th - cancelled order Sept 27th - refund received Clearly drop shipping, nothing wrong with that, but I was the one who had to take blame for messing up our event by trusting them. Lack of customer support and constant broken promises. They do have an awesome selection but what good is that if they can't deliver? read more

I ordered a Roland td-27 kv combo. 3 days later I got an email from a sales rep James Green explaining that the item was damaged due to a leak in their warehouse and it will be 1-2 more weeks. I agreed to wait for it. 10 days later I got another email from him saying the price went up and I need to pay $300 more. I asked to just cancel the order. James said he would highlight the cancellation to expedite the refund. 4 days later I still didn't see a refund on my account. This time I called and spoke with Vanessa who said there was no cancellation or refund requested so she quickly initiated one. Minutes later I saw the refund pending on my bank account. These guys do bad business. It's no wonder they have an F rating on the BBB. But good job, James. read more