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    Pro Screen Solutions

    5.0 (1 review)
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    Response time

    2 days

    Response rate

    100%

    Services - Pro Screen Solutions

    Window or door screen installation

    Window or door screen repair

    Window or door screen replacement

    1 More Service

    Window repair services

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    7 months ago

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    True Crew Windows and Doors

    True Crew Windows and Doors

    (13 reviews)

    After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

    Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

    Mr Window - Missing trim on the right side of door.  And siding that was not securely attached.

    Mr Window

    (22 reviews)

    My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

    In September of 2023. They mismeasured the window so they had to add additional framing. And…read morebecause of this, they had to use this peel and stick vinyl trim on the inside to hide the additional framing. It looks horrible and does not stick very well.

    Pro Screen Solutions - windowsinstallation - Updated May 2026

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