An older relative needed help coordinating a repair and was unable to make the trip for the…read moreestimate or to drop off and pick up their vehicle for the actual work because they are uneasy driving to unfamiliar areas. Therefore, I agreed to assist even though I live a long way away. . Ryne set up a time for the estimate and got to it immediately when we arrived. He wrote out the initial work plan and set a date taking into account the time required to order the parts. I explained that I would be returning to the area for a short time specifically to drop off and pick up the car. While my timeline was shorter than they originally estimated the work would take, they were understanding and accommodated my need. Additionally, they worked with the insurance company even though ours wasn't one they often partner with. Though the price was negotiated a bit by the adjuster, the initial quote was a fair price in my opinion. A couple weeks later I returned to drop off the car. While working on it they saw that it needed a couple more parts than initially outlined. They got the parts in fast and completed the job very quickly. Ryne was great to work with and so were the two other people who work in the office. One took receipt of the vehicle and was very efficient so I could get on my way. The other checked me out when I picked up the car. She explained everything very clearly. Overall, the experience was superior to visits to other body shops (in another city) that I've made with my own vehicle over the years. Will definitely return to this shop if my relative ever needs more work on the car.

Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

Great buying experience!! Drove 3 hours and well worth the drive!!! Basically did the whole deal…read moreover the phone, but when vehicle went in for a final inspection they found an issue. Called me up, told me it would be a few days and then they had a the issue completely fixed with no additional charge. Very honest!!

Frankie and Fletcher are both as genuine as you get! They help support the community in addition to…read moretheir top notch service. They made my transaction easy and worry free.

Exceptional service ... had an unexpected issue come up over the weekend. Called Monday morning,…read morethey put me on the schedule for Tuesday. Had the problem figured out and repaired same day. Pricing was in line with what i was expecting. They have my daughters vehicle now (older model) and I'm looking forward to the same experience. Solid service and reasonable pricing --- certainly cheaper than a dealership!

Very good work price is reasonable I highly recommend AAA dynamic as a mechanic shop for any…read moreproblems with your vehicle

I have had my car there 3 times and have been happy with the repairs and the treatment each…read moretime.the prices are fair as well.i highly recommend them and i worked in dealership service depts 40 plus yrs.i know good service

My 2015 Kia Optima was towed to this location from Greeneville after it was broken down. Nathaniel,…read morein the service department, advised that the car had 6 recalls on it that I was unaware of, and the engine was shot. We knew at that point a new car was in our near future. Upon arriving to look around, they even TRIPLE checked my vehicle to make sure there was absolutley no way it could be easily fixed before we were committing to a new vehicle as this one was almost paid off. My fiancé and I made a trip to the Johnson City location and met with Gabriel, Cameron, and Sean. I don't know if there are words to even begin to describe the customer service we received. It was a two-day process and ONLY because the banks were closed over the weekend. I left with my new 2024 Kia Sorento, and we are over the moon happy. We were approved through kia initially, but they new we banked at a credit union, and wanted to check with them first before we finalized as well to see if we had a cheaper rate and lower interest. Turns out, we did!! It was approved as of 09/28/2026 and I left that day!! If you are ever in the market for a new vehicle, I highly recommend these gentlemen and this facility! Thank you so much for everything you guys did for us and my family. (:

Dylan was a great salesperson!! He answered all of our questions and was very knowledgeable about…read moreour new Kia Telluride. Our experience made us feel like we were part of the family at Johnson City Kia, when they didn't have the exact Telluride we wanted, they were willing to go all the way to Florida to get it, but luckily found it in Knoxville. They went out of their way to get what we wanted......Exceptional customer support!!!!!

First time at Carroll's and I'm definitely going back. They did my front and back brakes. Good work…read moreat a fair price

Best mechanic in Johnson City !! Jeff has worked on all my vehicles . Everyone is super nice …read more Would refer them to everyone !! Need a honest mechanic Here is the place !!