I've used them once before after researching reviews, they were great & fixed the water heater…read moreissue we were having. Fast forward several months, I called Louise on 5/8 to schedule an appointment because our water heater was leaking on the roof. She said they wouldn't be able to schedule anything til the following week, but she'd call me back Monday. Never got a call all day, so I called Tuesday 5/12 to follow up. As I refreshed her memory about my inquiry, she found her notes & said she hadn't talked to Martin about it yet. She said she'd talk to him later that day & call me back. Well, it's now 5/18, and I still have not received a call back from them. I guess they're too busy to deal with my leak. If that's the case, I would've called other companies to come out. I will NOT be using them again, nor will I refer anyone to them. Louise should have a better system for her note taking / follow ups.

When your water heater is leaking and you have no hot water what do you do? Well I'll tell you what…read moreI did, I called Air-O-Smith, and boy am I glad I did! This is a family owned and operated business in Mililani that specialize in water heaters. They are fast, friendly and efficient and even haul away your old heater at no extra cost, what more can you ask for!? I called Friday morning around 8:30am and they were at my place around 12:30pm. Come to find out my water heater was less than 6 years old. They offered to stop working at no charge if I wanted to reach out to the previous installer since I should be under warranty. I declined because my experience with the previous company wasn't the best and they were already there. Martin offered a $100 discount because he felt bad that we were having to get a new water heater so soon. I was very grateful for his kindness and it made me even happier that I was able to support this small family run local business. The job was done in about an hour and Martin even helped me register my water heater online. He told me I had a 6 year warranty on the heater and 2 year warranty on labor. I will definitely reach out to Air-O-Smith again with any future water heater needs and have already referred one of my neighbors. If you have a need for a new water heater or your current heater needs repair please use this company, they are wonderful people and great at what they do!

This is for call back due to defective double kitchen sink…read more Plumber Korey was on it and he was assigned the job and did great job and due to my earlier frustration with slow office support (they should just say they are understaffed and slow) that he would follow-up with me. They are on the higher $ide but are worth it. I joined Ohana Club for just in case.

Steve's quote came in at 8-9x higher than two other licensed plumbers…read more My elderly mother contacted Steve's after seeing their advertising and requested a quote to fix a leaking solar water heater. They came back with a proposal of $35,000. After reviewing the itemized estimate, I immediately advised her to get additional quotes. One line item alone was $1,660 to install four hose bibbs (spigots)--something she never requested. There was no discussion about adding new hose bibbs or performing related work throughout the house that would justify this charge. For context, hose bibbs are inexpensive parts (around $5-$10 each at The Home Depot or similar retailers) and typically require minimal labor. We obtained two additional quotes from other plumbers: $4,500 and $3,900 for the same repair. Based on this experience, the pricing from Steve's was extremely inflated and concerning--especially given that the customer was an elderly homeowner. If you consider getting a quote from Steve's, I strongly recommend getting multiple estimates before proceeding.

A little over 2 years ago I had an emergency leak with my kitchen faucet. We called Steve's…read morePlumbing who came out and installed a new kitchen faucet. They charged me over $1000 for the job which I thought was extremely high, but we had no choice as this was an emergency. That same faucet broke on us yesterday. Of course, I did not call Steve's Plumbing back. I gave 535 Plumbing a call and they were fantastic. Not only did they come out quickly to my home but they were very reasonably priced. I understand Steve's Plumbing works on commission so they charge a lot. 535 Plumbing charges a flat rate which is fair to the customer. My wife and I are retired so keeping expenses under control is important to us. 535 Plumbing sent two people to my home. Both were very nice and were very thorough to insure the install was done correctly and nothing was leaking. Thanks 535 Plumbing. I will be using again for any future plumbing needs I may have.

Unreliable at sticking to scheduled appointments…read more I'm a resident manager at a high rise. I just referred this company to one of my tenants. I used them a few times in the past and they were good. One of my tenants scheduled with them to repair an actively leaking angle valve. It was scheduled 5 days in advance. 535 just canceled the appointment the next day claiming that they don't have the part, and they don't know when they can find it. This excuse as pure bs. It's a common angle valve. I could go up to the hardware store right now and pick one up. If you need a plumber that will stick to their scheduled appointments, 535 isn't it. If you are a building manager, do not recommend to your tenants, they will only make you look bad.

Blane (owner) was very helpful when I requested changing my Manabloc water distribution. Explained…read morea few options and his company was very familiar with the Manabloc system. Ordered all parts for change out and when it arrived, called me back to set up repair date. Jeremy was a very knowledgeable and friendly plumber. Was on time, reviewed work with me, and was very fast, no wasted time. Checked for leaks. I was very satisfied with the value of work that I paid.

We are always satisfied with the work that Blaine and Nate complete for us. They have repaired our…read moretoilets, dishwasher, replaced our faucets and showerheads, maintained our solar water heater and even cleared the drains in our back yard. Thank you, Performance Plumbing.

I had my Rheem central air unit serviced. The woman I spoke to on the phone to set up my…read moreappointment was personable and professional. Technician Trent was prompt and also professional. Overall, I had a very good experience using this company and would definitely use again.

I had two chill water a/c units serviced. From scheduling the service to the payment, easy and…read morequick process. The two technicians, Trent and Keau, were on time and professional. I will certainly use APB again.

To start off when i made the call the appt girl was so polite positive great customer service and…read moremade me comfortable to make an appt with them. Then we got into family convo and she said i shouldve called earlier. I will remember that on my next water leak and then i shared about renovating bathroom she said they also do that well at da most my shower. Mahalo to clarissa or clarise..sorry if wrong. Im really bad at names...and then to top it off called on his way as she said and efficient on the ETA and How fast he was able to fix my faucet leak. Brah and tell me about showing BOW my bill and letting them know i fixed the problem and he lead me to yelp and thats y im sharing Mahalo josh. Jonah said you always help him and u da best. Mahalo! JBC PLUMBING!!!

These guys helped out the law-enforcement at the airport. Connected a waterline to our refrigerator…read moreat a reasonable price! Thank you guys!

Great customer care and support! I was very happy with the quality of service and how quickly the…read moreissue was resolved. Albert was great! I appreciate his honesty and friendly service.

Great service and responsiveness. Albert was very professional and thorough to assess the situation.read more

Thomas Gulia-Thoene from EPS was able to take care of our plumbing issue. Thank you so much for…read moreyour professionalism and diligence in working to get the job done so quickly.

Here are the facts about my experience with EPS:…read more 5 years ago I hired EPS because the washer was backing up into the kitchen sink. They talked me into a total relining and epoxy of all pipes in the house which cost quite a lot! Yesterday the washer backed up into the kitchen sink again. I called EPS and they came out and quoted me $850 to snake the washer drain line. I explained that they had repaired it before and that I should get a discount at least. They said because that was a branch line they considered it another problem and would not discount the price. I sent them away. Steve's plumbing came and snaked out the washer line for $450.

Ive called a few places, and this company has some pros and cons…read more First, Josiah was the plumber and seemed really nice, friendly and knew what he was doing. He changed my toilet and knew where the leak was emerging from which was great. The cons, they are a bit pricey--and I had gotten a few quotes from other plumbers but they did a 28$ fee to come see the issue and then gave a verbal estimate about the repair cost. They came the same day I called and was extremely responsive. The cost to change a toilet, remove my toilet. Fix the leak and assess the damage was 1375. Which is a pretty penny. Other competitors, ive got estimates of 500-700 for just toilet installation (not to fix the leak) and 175 an hour on top of additional fees with slower response time. So I guess it varies between response time, quality and a gamble. I did tell him that I had a budget and if he could work out the cost with me. So that was nice. Would I call them again? Maybe for the customer service.

I called requesting a quote just to remove the solar panels for the water heater that came with my…read morehome as I have to replace the entire roof because of damage from the Kona Low. They needed to send someone out here to see it. I found this strange. I seriously just wanted the quote as their phone number was on my water heater so they would know best what to do. I knew already that this may just be a grab for money since I want the quote and I'll just take the fee. Turns out taking off and putting back on the solar panel is a big cost. What I thought would be about 1k was over 4k. A quarter of the price of my roof project. That's not the expense I thought it would be and I did this to be fair since the roofer has an upsell to remove it and place it back on. Needless to say, I'm going with the roofer's price.

Dynasty Plumbing was great! They fixed a leak in our kitchen sink due to an old garbage disposal…read more They sent someone within the next business day and was done with the replacement job quickly. Pricing was a little high, but the plumber was able to fix an electrical fault with the new disposal unit on the fly, which I was super impressed by! The new unit wouldn't turn on despite the old one still turning on, and when they fixed the electrical fixings inside the new unit it worked right away. Plumbers like DJ are top notch in their field and understand the equipment very well! They installed the InSinkErator Badger 500, which cost roughly $125 for parts plus $500 for labor. So you pay a bit of a premium, but you get a high quality job. Paying was easy and could be done online or over the phone.

Great experience. Roto rooter quoted me over $8,000 for a job and they did it for $2,000. They were…read morehonest and flexible with their schedule, and they fixed up some extra things for me when they got here at a reasonable price. Thank you.