This place has taken a nose dive. I have gone here for a few years and they must have changed hands. There is always a nail tech sleeping in one of the pedicure chairs. The last time I went I waited for a tech for 5 minutes and no one came, and the tech was sleeping in the chair. I got a gel manicure, and it was more like a polish change because she didn't do anything to my cuticles. The pedicure chip in 1 day because of the way they cut the nail. I do not recommend at all. read more

Pro Nails Spa - Chipped day 1 - Nail Salons Near Me - Braintree, Massachusetts

Buyer Beware! I called the salon before I went. The woman told me a dip manicure was $45. When I arrived, I asked how much a gel manicure would cost. I was told $40. I was also there to have a basic polish change on my toes. The nail tech removed the polish on my toes & filed them. She then told me a gel manicure would be $45 and a dip manicure would be $50. When I asked why the prices of the services increased, I was told there is a $10 charge to remove the old dip! I have been getting dip manicures for 2 years and have NEVER been charged extra to remove the old dip. If that's the policy, when a customer calls, the customer should be informed that if they have existing dip or, if they will need tips, there will be an extra charge. When I communicated to the staff that this was a very deceptive & unethical business practice, there was another customer who was getting a gel manicure. I walked out of the salon without any manicure services and my toenails bare. When I got to my car, the other customer walked up to me and asked me how much they quoted me for a gel manicure. I stated the 1st price was $40 then it went up to $45. The customer showed me her receipt. She was charged $65 for just a gel manicure only!! So that's 1 person (me) who avoided getting ripped off and 1 person who, unfortunately, DID GET RIPPED OFF, on the same day no less! If you or anyone you know of gives this unethical Nail salon their business, I would suggest taking your money elsewhere. Nail salons are everywhere & they are a dime a dozen. They don't deserve to be in business. read more

Excellent service Danny did exactly what I wanted him to do , I wanted the acrylic powder removed and a neat manicure and I am happy with the results. read more

Pro Nails Spa - Nail Salons Near Me - Braintree, Massachusetts

They usually do a decent, consistent job. However, I noticed that they NEVER offer Asian customers water or drinks. They only offer or ask non-Asians if they want something to drink. My other Asian friends that go here witnessed this too. Pro Nails - we take notice. Please do better to provide equal service for everyone! read more

When I went to get my nails done by V she did an amazing job on them! I loved them so much! definitely going back!

I have been going to a neighboring nail for over 10 years, but my nail stylist left and I have not been that happy with her replacement, so I decided to look for a new salon nearby. I dropped in to Pro Nails this morning, shortly after they opened ,for a basic pedicure just to test the waters there. There was only 1 other customer, the owner greeted me and called to the back for the stylist. I waited about 5" while he was on his phone (in plain sight). Then I waited until he prepared the foot spa and again while he gathered his supplies. Ok, 15" in and now we begin~~~ I don't know the gentleman's name, he never spoke to me but rather had his air pods in the whole time. That's ok, I was reading. My feet had only been in the spa less than 3" when he started cutting my nails, yanking on my toes with each trim. When he began to cut the cuticle, I had to pull back several times as he was nipping me with the cuticle scissors. I even gave an audible "ouch" and he tried to tell me he was cutting dead skin! Um, NOT my first pedicure bud. Never cleaned under the nails, no message to the feet (only the legs), never offered water and the polish (my own) was applied poorly so you can plainly see the first layer and the second do not meet, probably because he rushed through the whole process ~~even though the shop still had only one customer being helped be someone else! I don't know if he was new or just completely untrained but that is definitely NOT the way a manicure is done, and I have been having pedicures for over 50 years in many salons in many different cities/states. I would never go back here and will probably return to my old salon where they at least know how to put on a coat of polish correctly. read more

Satisfy customer, i am glad I found this nail salon. Michelle is great . Very clean and all employees are very nice.

Horrible service. I've been going to this place for years, but this is my last time. The man who did my nails was absolutely rude to me. I had asked for a French manicure with a fade. He did the French without putting any undercoat just the top coat polish. I showed him a picture of what I wanted and picked out colors. He proceeded to change those colors and told me it was ombre and not a fade. If he had told me at the beginning that he wasn't able to do this, I would've just gotten a plain color. But he did not tell me this and when I asked if we could do manicure without the added line and just French manicure, but orange he told me he "had other customers". At this time there was one person waiting who got seated 2 minutes later. Even though I had asked for less bright colors and he did not listen. I left the salon feeling defeated and not listened to. I will not be going back. read more

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I'm not going to go back. I used to go to this place all the time but then moved to the other side of Braintree. I came back for a refill on Monday with my seven-year-old daughter who wanted to get a manicure. The woman that did my daughter's manicure was so sweet and so nice I gave this facility three stars because the one woman was nice and the selection of colors is great, however, I had the man that did my nails. He grabbed at my hand, yanking them and ended up cutting my fingers right in the crease where it hurts even three days later he also didn't paint the sides of my nails and the top of the fingertip, or even down to the cuticle area and when I pointed that out, he got mad and started talking to the other women working there angrily as if he was mad that he had to do it my nails just look shoddy and they charged me $70 to paint my daughters nails and for me to have a refill I would just recommend not having the man do your nails because he rushed as quick as he could when no one was there anyways I just don't wanna go back and have my fingers cut up read more

Pro Nails Spa - Cut on finger crease - Nail Salons Near Me - Braintree, Massachusetts

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I get my nails done often and have tried many places around the south shore area. By far the best nail salon around! I have been going to Jenny for over a year now & always leave satisfied and loving my gel mani/pedi. She always takes her time and fits me into her busy schedule. The salon is super clean, well maintained and the staff is always kind & welcoming! Highly recommend checking them out! Also did I mention they just added nearly 100 different colors of polish, gel and dip?! Attached are just some of the amazing gel manicures I've had done by Jenny! read more

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I absolutely love coming here! I always feel special when I walk in the door and my nails are always perfect. I always see Jayden and he's a very talented nail technician and gives the best pedicure. I am sad to see a lot of negative reviews here on a business page that has nothing to do with services, sounds more like a personal issue. Anyways I will always recommend this salon. #braintreenailsalons #southshore #lovemynails read more

Came in on a Friday afternoon for a regular manicure. Personality-wise she was one star at best. Very clipped tone, and she left me at the nail dry station with no instructions as to when I was supposed to get up. I will say that she shaped and trimmed my nails just fine, but was very sloppy with the color and the top coat. You can see where the top coat is on my nails which is really disappointing. I don't think I will be back, since I could do a better job myself at home for a fraction of the price. Maybe if I was doing a gel mani maybe I would have gotten better service? Oh well- onto somewhere new! read more

Pro Nails Spa - You can see where she did (and didn't do) the top coat on the nails - Nail Salons Near Me - Braintree, Massachusetts

My absolute favorite spot, I've never had a problem. I recently tried another salon in Braintree that had an open appointment quickly and regretted not going to my usual spot here. Came here few days later for my mani and was pleasantly pleased, as always. They take quality care of you! And very nice, Helen is my go-to for my eyebrows, the only one I'll allow to touch my brows because she has great empathy while talking to you! read more

Pro Nails Spa - Nail Salons Near Me - Braintree, Massachusetts

my first and last time at this nail salon. my nail tech was rough and seemed to not know what she was doing, I left with a crooked nail and because she was rushing me she did not properly let my nails set, mind you I got dip and i have never left a nail salon with smears and thumb prints (with dip). Absolutely Horrible service and a waste of money to go to this nail salon. read more

They do an ok job and are all very pleasant and professional but it's the most disorganized business. Regardless if you have an appointment you can be asked to leave because they are too busy and if they let you stay they will take you at least 20-30 minutes after your appointment. If you don't have three hours to kill to get a manicure I would recommend going somewhere else. read more

Nice clean salon. I got a regular mani-pedi and was pleasantly surprised that it included a heel treatment, hot stone massage, warm towel. My only complaint is that they do not use toe separators and as a result I noticed when I got home, that one of my toes was smudged. read more

I don't understand how anyone could give a bad review. I have been to numerous salons over the past 20 years and this is by far the best ever. Jaden and Jenny are so terrific and your nails look picture perfect. Everyone is very friendly and courteous. Love it here! read more

I have been a loyal customer at this salon for over three years. Jenny recently started doing my nails and I am blown away at her professionalism, attention to detail, and speed. She is very skillful and takes pride in her work. I appreciate the cleanliness and up-kept of the salon; it is very inviting. read more

Sil was amazing. My nails came out great. Friendly service! I also had Sam for my pedicure. She was super nice and did an amazing job.

Pro nails did an amazing job on my nails and I'm very particular about my nails, the nail tech did an amazing job, not to mention I was late to my appointment and she opened back up the salon to give me a beautiful mani ! Thank you again ! read more

I wish I knew the lady's name that did my nail. My nails look horrible, thankfully I didn't get a pedi cause I would've wasted too much money and still have a shitty result. She painted all my nails 2 coats except for two fingers, which she did 3 coats because it hit her hand... which means two of my nails are darker than the rest. The sides are barely painted and since I got matte pink you can still see some shiny parts. I'm very disappointed with the shape of the nail as well and the thickness. I had to go home and fix them myself because they were very thick and VERY crooked. On top of all that she cut me 3 times. Also there was dried up blood underneath the acrylic nail... if I get a infection from the acrylic tools I'll make sure to be back. Not going back there for any other reason and wouldn't recommend going there either. read more

Pro Nails Spa - Horrible nails - Nail Salons Near Me - Braintree, Massachusetts

I'm very dissapointed. My friend and I went here and we were greeted with an attitude and the nail guy seemed in a rush and my nails turned out awful. They are thick, clumpy and messy. Never recommend coming here. Not a pleasant experience. My friend got hers done as well and left the place bleeding. read more

Pro Nails Spa - Nail Salons Near Me - Braintree, Massachusetts

They raised their prices ..70$ for a gel mani and regular pedi. One week later the gel is peeling off my fingers.

Bad customer service! I made an appointment for 9:15 am for a full manicure and pedicure for my daughter and I a full 24 hours in advance because of an event we had the next day we arrived at our appt right on time at 9:15. There was only 1 person available to start our services who started to fill 2 pedicure stations. The woman did not start my daughters pedicure until 9:30, I was still waiting (feet in Luke warm water at this point). At 9:36 another customer enters the salon apologizing for being late and the woman doing my daughters feet STOPPED AND WENT TO DO THE OTHER LATE CUSTOMERS FEET! She looked at me and said "sorry she had a 9:30 appt" ummmm I don't care! We had an earlier appt that we were on time for and she was literally in the middle of my daughters pedicure!!! So RUDE and completely unprofessional! We walked out. When a customer makes an appointment, that appointment should be honored and any walk-ins that enter 5-10 min before should be asked to wait if there are no available staff, that way when the customer who has a scheduled appt can be seen when they arrive ON TIME. read more

Judy did a great job ... I need to get back there ... these nails are just about 4 weeks old!!! read more

Pro Nails Spa - Nail Salons Near Me - Braintree, Massachusetts

Sooooo... I will start this by saying I'm a little picky. This place is a good back up to my normal nail place when they are closed and can't get me in. Service is honestly hit or miss. Sometimes they are super friendly and sometimes some people can be a little short with you. That being said they are open 7 days a week so everyone gets to have a bad day. I can be a little picky about the shape I want with my nails. I also prefer that all of my nails have the same shape. That being said if I want my nails short and clean they do a great job. I love the hand warmers and the little shoulder massage you get with your service. So I will say they are good but not great. read more

I don't usually write reviews, but I've been coming here ever since they've opened and I've never been disappointed. I've pretty much tried every nail place in Braintree, but I keep coming back to Pro Nails because they do such a good job and my nails always last a very long time. Their prices are fair, and for the quality I think it's so worth it. The place had a nice aesthetic, it's super clean, and they always give you a shoulder and hand massage included in the manicure. I always come back, so I definitely recommend this place! read more

Walked in was greeted by one worker, who asked me to pick a color I pursue to pick my color she sat me down with an attitude as I sat there the worker who was supposed to work on my nails decided it was better off to chitchat with her co worker in front of me and not even acknowledge my presence. Which I found highly disrespectful as i started to walk out the door that's when they wanted to acknowledge me.. So I drove right to ZEN NAILS & SPA and the service was Beyond Great.. read more

So expensive for dipping powder ombré with terrible look . Took me 2 hours seat in the nails salon for that result. I don't think she know how to do my nails . I'm pretty easy but not that's easy . Doing nails with no experience. ...my nails look very roughly and awkward ! read more

Great pedi/mani and the massage during was awesome. Just driving by and decided to stop in. I wasn't rushed and the girl spent a lot of time on me which was greatly appreciated. I don't live near there but I will make the trip to go back. Highly recommend. read more

I'm super picky about nail salons but loved it here. Both my mani and pedi came out beautiful. The treatments they use and the massages that come with the mani/pedi were very relaxing. The best part was that they are very clean which is always my primary concern. Definitely will be back. read more

Too expensive for a lousy job. My thumb nail has ripples and a big dent in it because she rushed. I will never go there again.

Very new/clean salon and they do a great job, ever since I started going here when they opened I've kept coming back!! One of the best salons in Braintree read more

Sooo it smelt like chicken , loud TVs in the background, ran out of nail polish , they seemed irritated, didn't seat me and my friend together even tho we made an appointment together. Couldn't match color for toes and fingernails. Wasn't horrible but isn't worth going back. read more

Terrible experience at this salon. Came here a few times. Ruined my nails. I was supposed to get a gel manicure, but had couple of cracked nails and she puts acrylic on all my nails. It looks so thick & bumpy. Looks like I got acrylic rather than gel. Now my nails are so thin and it hurts. Won't be back read more

The place is nice looking but my nails look horrible. I was there for an hr and a half to get my regular dip powder. I never had been here before. First of all she cut 6 out of 10 of my fingers and over cut my cuticle and my hands hurt so bad. The polish is not all smooth because she used regular clear nail polish on top of the dip which is not how you do it my nails are all smudged because she didn't use the right product to finish it all my nails are a different shape I clearly wanted square and they are anything but that they are kind of round but not really they are so bad. and I will never be back again I never leave reviews like this but the amount of cuts on my hands right now is not ok. I'm a cosmetologist and I have learned a lot of nails and how to do them and how to do the dip and I would say she did not follow how it's supposed to be done. I'd stay clear from this place unless u want jacked up nails and cuts all Over your hands. read more

Came here for the first time and my nails came out horrible!!!!! I got the dip powder and she rushed through it and didn't shape my nails all the same. It's lumpy and not shiny. They didn't clean under your nails or cut the cuticles. Looks like my nails haven't been done in 3 weeks. Very rude!! Im not one to complain but this is by far the worst!!! Never again! read more

This place is the best!!! I have been going here for years and continue to come after I moved 40 minutes away. Thorough, incredibly friendly...and I have yet to walk out feeling their work wasn't absolutely perfect. read more

The best nail salon I've ever been to! They're nice and whenever I leave I feel so refreshed and beautiful. I recommend!

I have gone to Pro Nails for pedicures, gel manicure, and eyebrow wax. The salon is new and very clean. They put disposable plastic wrap in the pedicure tubs. It is slightly pricier than some other salons around, but I think it's worth it. The technicians are so nice and really take their time with you, offering water or Coke, and maintaining a very relaxed and pleasant environment. read more