I bought 3 dresses to be dry cleaned, and I am beyond dissatisfied with my experience. First of all, I specifically mentioned the need for special attention to be paid to a new stain I recently got on my dress. The woman assured me that they would take care of it. The stain was still the exact same when I went to pick the dress up, and from what I understand, it was not pretreated before it was dry cleaned. When I shared my distress, they offered to clean it again, but they wouldn't be able to give it back until 4 days later (after my event already passed) even though it was only mid day and they were open the next day. Plus, they said they would only clean it again for a discount (50%) even though they made the mistake. I would have to pay for them to re-clean my dress! She would not refund my money because she said even though the stains were not gone, the dress was still technically "cleaned." On top of all this, it took them convincing and time to track down one of my dresses. I had to argue for 5 minutes that I had bought in three dresses, not two. Apparently, they had separated my clothes and did not put them all together for pickup. It took me showing the receipt multiple times and describing my clothes in detail to get them all back. I will NEVER return to ProCleaners again for the lack of professionalism and care to my clothes and to me. I am hoping somewhere else is able to fix my dress. read more