My car is always super clean after going through this automated wash. The free vacuums and towel help Me keep the inside tidy as well. I get unlimited washes for $19.99 per month and that pays for itself with just two trips a month!! Love how easy an quick this is!!! read more

I am beyond upset with this place. I wish I had read the reviews before wasting my time and money. I have never left a bad review before, but today I feel completely taken advantage of. I paid a lot, tipped generously, and even donated to the charity of one of the workers yet they didn't even bother to vacuum or wipe down my car. As a busy mom, I even pre-cleaned my car before going, so all they had to do was the basics. Instead, I left with a car that looked untouched. I don't have the money to throw away like this, and now I can't even go back because I have to work today. This was an absolute waste of my time and money. I will never return and deeply regret coming here. read more

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We purchased a top-tier unlimited membership for this car wash and currently service three vehicles here. The highest plan is advertised as a full-service wash with towel drying at the end so the car leaves clean. Unfortunately, the towel-dry service is regularly skipped. As a result, the car often leaves with water spots and visible dirt. This is not an occasional issue -- it happens repeatedly. A recurring pattern we've noticed is that the quality of service is consistently worse when my wife comes alone. For reasons that are unclear, incomplete work and skipped steps seem to happen much more often in those situations. When she arrives with our 3-month-old baby in the car, she cannot get out to inspect the vehicle or insist that unfinished services be completed, and there appears to be little to no internal quality control. Today's visit was especially disappointing. An employee wiped only half of the vehicle and then walked away, saying the job was finished. When my wife attempted to address the issue, she was told to "be more respectful," and the situation was dismissed without resolving the problem. The car was left dirty. Photos will be attached. Another ongoing issue is that the dryer is frequently not working. In winter conditions, a car wash without proper drying causes doors and locks to freeze, which is both inconvenient and potentially damaging. We also had a negative experience with a service sold as "full interior detailing." I personally brought in one of my cars and paid for a complete interior detail. What was done was not detailing -- the interior was lightly wiped with a cloth, with no thorough vacuuming. In areas where cleaning products were used, visible streaks were left on the leather door panels. Overall, the service does not match the price or the promises made with a premium membership. Due to repeated quality issues, we are canceling all of our subscriptions. Very disappointed. read more

I paid for the ''Gold'' wash, which included towel wipe down. I did NOT get, nor was there anyone around to towel my car, so I left, and later discovered, and cleaned MYSELF, the bird poop on the passenger side of my car. For $22, this place is terrible, and I will NEVER go back, and I will tell everyone I know my experience. Do not waste your money. read more

If I could rate 0 stars I would. Do not pay for car detailing here. Terrible job. We paid for highest price detail $70. We dropped if off and came back later to make they did not rush the job. We picked the car up at dusk so I'm sure tomorrow will prove the inside is not clean either but we already know the outside has a terrible detail and my car wasn't really dirty to start with. It just needed a good winter dusting of the inside and outside cleaned better then a quick rinse. Rims on the car were not touched, water spots and dirt on the outside and you can't see out the windshield of the front window. read more

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It has been awhile since I updated. Today at 1130am. Not too busy. Like usual, half of the workers standing around not supervised. We as customers need help, is this why I just paid 31.00 ? I counted 6 employees standing around cussing and b s ing . 6 actually working. read more

Pro Clean Carwash - Standing around not supervised - Auto Detailing Near Me - Mason, Ohio

Went to Pro-Clean for the first time today. Just hand washed and waxed the car a week ago but live near a construction area and the dust and dirt is quite bad. The gentleman doing a pre-rinse put the nozzle 1" from my hood in several places and I didn't really think anything of it. Went to work 2 miles away, parked, got out and saw 11 places where he literally BLEW THE CLEAR COAT OFF MY HOOD!!! I called and spoke to the manager and he assured me a pressure washer like they have couldn't do that. Moral of the story, DO NOT TAKE YOUR CAR HERE, THEY DO NOT CARE ABOUT YOUR CAR. Photos of evidence from today read more

Pro Clean Carwash - Missing clear coat from pressure washer being mishandled and damaging the paint - Auto Detailing Near Me - Mason, Ohio

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They advertise a 3 step wash and buff, detailing. $175. You leave your car and they ask where you will be. Bob Evans I say! They say perfect! Then they take your car and run it through the carwash, never used a clay bar, never used an electric buffer. They kept the car out of sight on the other side of the building where they did a quick half ass no . It was a crappy hand wax job, long straight wipes not a buffer. Didn't touch my mag wheels and left 3 wet towels inside of my car. The car was half ass cleaned inside too. The young punk manager and his punk kids think its funny rip people off! Avoid this place at any price. read more

Great price, fair on the cleaning, sad to say COVID precautions loose! Staff coming in and out of retail space with masks off. Workers outside within 6 ft with masks off. Cashier behind plexiglass with mask off! If a brain surgeon can wear a mask for 6-12 hours to perform brain surgery in an operating room why can't these folks do it to wash a car! Somebody call Governor DeWine! read more

Paid $200 for bumper to bumper service. For this price the interior detailing was definitely not worth it. There was still dirt and residue when I got my car back, and the young worker complained about how long it took them to work on the vehicle. read more

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I had a horrible experience with my 2015 dodge challenger scat pack being detailed at this establishment. My vehicle needed to be detailed and that's it and it was horribly detailed leaving several hundreds even thousands of dollars worth of damage to my vehicle. Nigel is not admitting what was done to my car. Advise me that I would have to use my own insurance company restore my car to the original condition from its HORRIBLE attempt to complete a full detail in my car. I paid too much money for my vehicle to have it Dana's the way it was returned to me. I will be posting fail with this same issue until I get my car restored to its original condition. read more

The slowest full service car wash I've ever experienced. No matter how slow/busy they are, they put two guys on the car, so it generally takes them 30 mins to finish. All while they may have 10 guys on the side goofing off. They do a mediocre job on the inside too. read more

I just went to this Mason location. It was around 530 and even though they told me they close at seven I made sure they had enough time to do this level of cleaning and they said definitely yes...Half of the interior windows were still dirty when they said it was "done" several seats still had stuff that could easily be wiped off or very visible between top part of seat and bottom, and dog hair on them that easily comes off because they're leather seats, and they said that this $70 Super Interior Clean package did not include brushing off OR vacuuming the seats, and that's why there was stuff on them still. The man who seemed in charge said I had to buy the more expensive package to get the seats vacuumed. -- so I have taken a screenshot of that $70 package and the $195 Complete Interior Package....and word for word they BOTH describe "Comprehensive vacuuming, including under and between seats" ........There was little attempt to vacuum it. I've had much better outcomes with their $38 package in the past. I am extremely disappointed that I gave them a $20 tip but that was before I saw how much was left undone. read more

Been a long time since I had been here. Was TOTALLY SHOCKED to find the cheapest price for a full service (which means wash, vacuum, and interior windows ) was $32.00!!!!!! I will never go here again and if word of mouth advertising works I will tell everyone I know to AVOID this place! read more

This is the worst car wash i have ever been to there was 15 workers standing around talking and joking while 1 person wipe off my car it took over 30 minutes with 15 workers doing nothing will never return there read more

So, went here to get a pickup cleaned. The salesman was all about the best cleaning packages, and up selling to the bumper to bumper. So I bought the bumper to bumper. There was no exclusion to the bumper to bumper. But I found out there was one when I picked up the truck and found the bed was not touched at all. Still dirty. When I brought this to their attention, I was told they could "rinse" it out. When I pointed out that it was between the bumpers, they laughed and said sorry for my confusion, they don't normally wash the bed. This is not a high end detail shop. It is a glorified cheap wash and rinse joint. It is just priced like a high end place. read more

I just spent $50 for a car wash!!!! I had to produce my receipt to get something other than the wash but I understand that it is hard to keep track of who paid for full service. The "Ceramic Full Service" is $40 and change plus usual tip. The guy who takes your money is the one asleep in the car at the entrance. You the proceed to the guy at the building who just pushes buttons. No bug spray pre treatment just buttons. When you leave the wash area have your receipt ready so they can show you where to get the rest of the car clean. The kids working complain about only making a small amount of tips and I found out why. The young man I had vacuumed the carpet and then sat in the drivers seat to text on his phone. I asked the "boss" to let him know I had things to due and the kid gave me a stare but did finish the inside. I apologized for pushing him but he said it was hot and he needed a rest while cleaning!! He proceeded to tell me all the things he had cleaned but pushed back when I asked him if he cleaned the wheels. My bad but I thought they were part of the car. I thanked him after giving him a $10 tip for his EXTRA effort. After returning home I noticed he only washed down the drivers side of the window and dash. Carpets and exterior looks good but that is my last time at Pro Clean. I should have looked a review before I visited this location. They will be closed soon considering b their extreme price, lack of quality service and attitude of employees. IT IS HOT. I was the only car there so it is not like they were slammed with business. I recommend you stay clear of this location!!! read more

First DO NOT GO HERE. we paid $200 for the full detail cleaning. They completely forgot to clean the windows. and did a horrible job at Vacuuming and more. When we went into get the keys to look over the vehicle the dude said "wanna tip" before we even had a chance to Look at the car. not sure what kinda customer service workwe straight up Vocalizes hey Tip me, makes since why he asked before giving the keys though that way they get a tip before they see the shoty work. . After noticing the missed windshield we asked for them to clean it, the guy seem to care less came over half assed it and said he couldn't really see well to clean it. We had to leave to make an appointment so we finished looking over the car when we arrived home where we found that it had not been vacuumed in spots, all the windows had not been cleaned. When I reached out to the company requesting a refund because I was not going to waste time for them to "fix" and crappy $200 job and expect for them to do "better" for free..... I received a email from Nigel McCraney that was a generic responds "Sorry we didn't meet your expectations with our service but if you'd like to come back in we can look over the vehicle and fix any of the areas that need addressed." Again they did a horrible job the first time, and they were not busy, they couldn't clean the windows correct while I was there with noticing it was dirty, why would I waste my time expecting them to clean it great for Free when they couldn't do it when they were paid. after receiving no respondes again I called today and spoke to Nigel, who states he is the Manager and that they give NO GUARANTEES, which I said so you can pay to have your car done and you all not do it and be like here, cause there is no guarantee? I asked for the corporate number, he said there is not one. I asked if he was the owner, he said no but from the owners mouth to his ears he allowed to make decisions. He stated he is the general manager, district manager. I asked for the owners name and contact email, he stated he is not telling me. He said there is No corporate office to talk to and that its been long enough any ways all they would do is "fix" the problems. He moreess said he is the one to deal with. I explained i will be sending my lawyer to him, he laughed at me on the phone said "oh okay over $200" and hung up. The fact he acted like $200 is nothing he should be able to refund there horrible job. I wish I'd read the Reviews before going, there are so many other customers who have had the same rip off experience and it makes since why that place is always empty. Do your self a favor if your the owner of this company fire Nigel because he is making you all look bad. I wouldn't want that as the "face" of my location. Also Anyone else stay away from that place, plenty of retailers who come to your house for few dollars more that do 100 times better. Lesson learned $200 detail means 20 cent Job by the Mason Pro Clean. read more

The equipment and process do a nice job. However They never pre-treat to get bugs or really dirty spots. The drying and tire dressing section is rarely staffed and it's awkward to get them to come over. It would also be nice if the hours were a little extended 30 minutes to an hour on open and close. If you want to come before or after work it's not an option. Lots of potential but not a lot of effort leaves me looking for other options even if they cost more read more

I came in at 11:15 for a full service interior clean they did the car wash through the car wash system and then my car sat there They're completely untouched. At 12:43 PM I went in and asked for a refund as not a speck of dust had been removed from my car and left with my refund. I would absolutely unequivocally never go to this car wash unless you want to sit around for 5 hours read more

Worst place in town!!! They scratched my car and then would not repair it. The staff was rude and tried to blame the scratch buffing the car. I bought it just a few days before! Don't waste your time and money. Go somewhere else to clean your car. read more

Pro Clean Carwash - PRO Clean Car wash scratched my car and wouldn't repair it. DO NOT HAVE YOUR CAR WASHED THERE!!! Poor customer service! - Auto Detailing Near Me - Mason, Ohio

Can't recommend this Carwash place enough!!! TASH did such a great job vacuuming out my car! He was quick and thorough!!! I think I waited less then 10 min?? I could see my carpet! He was genuine, friendly and super helpful. This was my first time at this place and I will be going again. read more

I got car washed April 1; it was great service and got billed correctly on my credit card. On my next statement, I got billed for a subscription without being offered it. No one is answering either number listed on their web site. I'm blocking this payment. Warning to everyone: watch out for this scam. read more

Went to car wash and everyone was very polite and did great work cleaning my car that really needed it. I will go back again.

I had to go through the car wash twice to get my car clean. The other problem is the staff wiping down and drying the car did a shitty job. I had to go after them and get shit off the doors, they didn't even try on the front bumper (bugs and dirt), mediocre job on the back bumper around the plate. Never going back; $34 wasted!!! read more

Hubs: Did you go to PRO-CLEAN car wash? It's on the bank account. Me: Yes, Wednesday. Hubs: $30? Me: Yup Hubs: Can't even tell. Me: Yup. Hubs: Waste of $30. Me: Yup. read more

Was told to call before I come next time because sometimes they don't have enough staff so they "just decide to close." I understand staffing issues. Don't have hours on your website then. read more

I have been coming here for several years. Always received good service. Yesterday items were stolen from my car. Also, the worker was very slow and did not dry off the car. read more

I paid almost $160 for an interior detail and they left it a complete mess. I don't know how you could shampoo carpet and upholster and deep clean in 30 minutes. My carpet had sticky residue all over and in the inside parts of the seat looked like it had not been touched. 10 employees just sitting at pick nick tables and was super unprofessional. Waste of money and It was very disappointing. read more

Pro Clean Carwash - Floor - Auto Detailing Near Me - Mason, Ohio

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$32 for the most basic interior/exterior wash. They did a good job and ny car was clean overall. The kid who took care of me was very nice. But $32 before tip? No, thanks. I would have much rather paid $25 and given the kid a $10 tip. Won't be going back unless the price drops substantially. read more

So I ran my car through the car wash and found a charge of $141.24 on my debit card. I see another review that a charge for car wash is $28, so they have gone up???? So I called and called. No return calls. Left messages. I drove up there. It was 37 degrees out but they were closed..... Their hours our WAY less than I work so I have no choice than to dispute this charge. read more

Don't get scammed by Pro Clean Car wash. I signed up for one month. Unlimited car washes, at $25. Pro Clean car wash, then began doing an automatic $37 deduction from my bank card. When I tried to cancel, no one would respond! read more

Great car wash overall. Just to see workers standing around and vaping while they could be helping on other cars that aren't finished to keep customers and business moving is disappointing. Make sure you have time to wait. read more

We Pay the monthly fee for unlimited washes and interior, been there twice and was unable to get interior cleaned, they were closing it at 2 pm on a sunny Saturday afternoon, read more

What a great experience! I've been going here occasionally for car washes. This is one of the few places that will do an interior clean as well as exterior. I am about to turn in my Kia Soul from a lease and I wanted to give it a good scrub before turning it in! The work done was over the top! I did have to wait over an hour but the wait was worth it, I got to watch South Korea beat Germany in the World Cup playoffs. At my request, they did remove three decals that I had put on the rear window at no extra charge. The young lady at the counter noticed that I use supplemental oxygen and walking is a problem for me and without prompting, she went out to my car and arranged to have my car delivered to the entrance so I did not have to walk as far. FIVE STARS FOR HER!! There was a time when this place went downhill when P&G sold it off. Now there's snack bar, novelty shop, and clean washrooms. Much improved! read more

One star for two reasons: They never seem to change their water out so it usually reeks of sewage. The smell is then forced into the interior of your vehicle by the powerful blowers. I called in and spoke with the manager, Mike, and asked if it would be possible to change out the water a little more frequently or do something about the smell. Mike then invited me to use a different car wash. I couldn't believe it! I pay for two fast passes a month. He was clearly not interested in doing anything about the smell or even being polite to a paying customer. How about, "thanks for bringing it to my attention. I'll look into it and see if there's something we can do about this."??! Other than this, it's a decent car wash, but I'm giving it one star because nobody wants the inside of their vehicle to reek of sewage after going through a car wash and because Mike's way of handling things is the very definition of terrible customer service. read more

Will take shortcuts on interior. If you don't check, they try to skip the cargo area of the SUV...both times they were like."whoops,sorry".

Awesome job took both my cars there today they were crazy busy but I was only there less than an hr and had full service done and they were amazingly clean and courteous and very affordable read more

Went back second time in 3 days. 8/7 2020. Will again report to Health Dept. No one again wearing masks. Standing less then 2 feet apart. Also contacting all three local TV Channels. Mask mandate ignored and no social distancing. Also still getting into people's cars no masks. Have two paid books can not use. Breaking mandate everyday. Health Compromised. Also guys taking card and payment right against windows no masks. Also contacting Dewines and office. Will cause major outbreak. Do these people have grandparent's? read more

They do a fantastic job for the price! If you're looking for a quick detail, you can't beat the price and quality. My car looks brand new. They are quick and super thorough. I highly recommend! read more