In November 2014 we sent an email request to ProBuilt Construction, Inc. to provide us with a proposal to install a patio off the back entrance to our home. They responded immediately that they would go out later in the week to our home to obtain the measurements and would then provide us with an estimate for work to be done. By the end of the week we had an initial quote for a flagstone patio stretching the entire width of our townhome as well as the entire depth of the deck, which was directly above the patio location (and also built by ProBuilt Construction, Inc. 7 years earlier!).
After receiving this information we then asked if we could be provided quotes for various alterations to the original schematic sent to me. They were more than happy to provide us with whatever configuration we wanted and did so in a very timely manner. We were very indecisive about what we wanted and they were very patient with us and never once made us feel like we needed to make up our minds. Once we did make up our minds we discussed with them the time line and payment schedule. Again, they were very upfront and professional with us in describing that it was too late in the year to break ground due to the freezing temperatures. We told them that it was fine as we didn't need it until the Spring so we were set to go!
Ultimately, we ended up needing the patio installed prior to Spring as our plans changed for the need of the patio and again, ProBuilt never gave us a hard time. We told them we were having a fence installed by another contractor and since that would have impeded access to the area for the patio they stepped up the time line to begin work almost a month earlier than anticipated so they could be finished before the fence was installed. Again, they didn't give us a hard time nor did they complain to us...as well as they didn't take any frustration they may have had with us in the finished product as it turned out beautiful!
Installing a patio can be a messy project, and given all of the rain we received before they installed our patio, our backyard along with our neighbor's backyard and some common grassy areas became very muddy and the grass was torn up from their heavy equipment. At first we freaked out, not so much for our yard but for our neighbor's yard and the common areas that were damaged. We took pictures and sent them to ProBuilt, to which they replied to not worry at all! They said they would take care of replacing sod in all places where it was damaged after completion of the project. And, just as they promised, ONE day after they completed the installation of the patio, they returned and replaced every bit of sod that was damaged in our yard, our neighbors yard and the common areas. All was taken care of!!
Bottom line...we couldn't recommend ProBuilt Construction, Inc. any higher than possible for all of your outdoor construction needs. They guide you 100% of the way from start to finish and they also take the time to get to know you...not just treat you like a customer. When they built our deck back in 2008 for a brand new house that was just built we came home not only to a beautiful deck but they also left us a welcome mat and a "money plant" for the house. We still have the mat but our lack of green thumb killed the plant a long time ago! ;-)
Thanks ProBuilt!! read more