Great communication, flexibility, value! Love the 6 month maintenance package, affordable and they…read morecome as expected!

I had a great experience with Eric the Bug Guy and his team. Eric clearly cares about his business…read moreand customers--he responded to me quickly, explained the entire process thoroughly, and answered all of my questions without trying to upsell or pressure me into anything. I really appreciated his honesty and transparency. The price was fair as well. On the day of the service, his team Josh and team member arrived right on time. They walked me through everything again and were both professional and friendly. We decided to board our cats during the process to avoid moving them around too much, and that worked out perfectly. Overall, I felt comfortable and confident with the entire experience. I would absolutely recommend Eric and his team to anyone looking for pest control done the right way--with care, clarity, and respect. Also! No ants have shown their little faces :) I love them dearly but not in my house :) They will be here long after I am gone, but for now I win this battle :)

Helped with our little rodent problem. They know what they are doing and are priced right!read more

Appointment was set up for Monday on 4/13/26 to spray but tech/owner did not show up. I had the…read moreroom prepped and everything. Messaged the tech, no response. Reached out to the office then I found out he was sick. Wish this guy would have texted to let me know he was sick. It's courtesy! Also would be helpful to have back up in case the tech is sick. Not pleased with this company.

Tom was awesome! He called me both before he arrived, during his visit (I wasn't home) and after he…read morefinished. His thoroughness both inside and outside our house was exceptional! He also tried to explain why I have to pay $62/month when Home Shield needs only to come 2-3x/year. Although I still don't understand the monthly charges, it doesn't matter because if Tom is a Home Shield representative, paying $62/month for Tom, even with no services, is peanuts! Fight On! Bob Israel, MD Professor, OBGYN. Keck School of Medicine of USC

Don't be fooled by the slick corporate image. This is a pretty large and abusive…read morepassive/aggressive pest control company that doesn't get the job done. The name "HomeShield" is ridiculous. They're not EVEN shielding me from spiders in the bedrooms. I really don't remember what they cost, but it really doesn't matter because - SPIDERS!! LITTLE SPIDERS CROUCHING IN CORNERS, BIG BLACK ONES ON THE CEILING, UNSEEN SPIDERS SPINNING WEBS IN CHANDELIERS!! When I complained about this, they offered oh so politely to come inside the house to spray. They seem to have no conception that you spray outside so that you don't have to spray inside. WHEN YOU CONSIDER THIS COMPANY, THINK OF KILLING SPIDERS BY YOURSELF OR HAVING A HOUSE FULL OF TOXIC SPRAY. In 40 years of hiring pest control companies at various properties in and around LA, I have never seen one so incompetent. Spiders are only my major complaint. BACK TO WESTERN EXTERMINATORS.

My family and I moved into a home, and we discovered rodent droppings in the attic. Richard was…read morethorough and professional completing a free inspection for us, recommending rodent exclusion, trapping, and a subscription service for rodents and general pests. Rudy completed our rodent exclusion, and he was very kind and professional. He took care of every area of concern that we shared and answered every question we had with sincerity and patience. Brian K. was thoughtful, knowledgeable, professional, clear, and kind. He really took the time to ensure we had all of our questions answered and understood the service. We have small children, and he made sure to talk to us about safety and provided reassurance about keeping our preferences top of mind on return visits as well. We've only just begun our services, but I would highly recommend HomeShield and this team.

Marcus arrived on time and ready to work. He was very professional and spent time to address every…read moredetail. I have used a handful of different services for pest control and this one offers the best quality and value by far. I highly recommend them.

Highly recommend I was concerned about a potential termite issue, the technician came out and…read morechecked it out , there were no issues at all, great service and gave us peace of mind.

Miguel and his team did a great job replacing rotted out fascia boards and rafter tails. They came…read moreon time and went above and beyond their assigned work. Also, I had several areas treated for termites at a reasonable price. I would recommend this company for termite work and specialty roof work if you have rotted out wood on your fascia boards and rafter tails.

Joe was great to work with, finished the job in 1 day with his crew (2 others). They sealed…read moreentryways on the roof, sides of the roof, crawlspace, etc...anywhere where a rat could get in. Some spots were surprising to find since I never thought rodents could enter through such small sleek openings, so I was glad they found these areas and sealed them off too. Any time I had a question I would text Joe or call him, and he was always accessible for communication. After the job was done, he came back a couple weeks later to check on things and made the assessment that everything looked good. Since that checkup the house has been quiet and there have been no signs of rats/rodents, thank God. *One minor issue I did have; they left their trimmings of wire mesh, some wood, and drops of cement within the areas they worked on...something I cleaned up afterward. Wire mesh can prick you so I was a little annoyed about that. Overall though he was professional, timely, and answered all my questions. And I do have peace of mind knowing I can call them anytime if any issues come up, as their work is covered for up to a year.

I called the Rodent Professor for a rat issue in my car, and Joe was incredibly helpful in…read moresuggesting ways to get them out. It's clear he genuinely cares about his customers, and I'll gladly be giving him more of my business in the future.

I am a renter so the management company sends out their preferred vendors. Chris was very…read moreprofessional and considerate. He followed up with me ahead of time and showed up on time. I am quite confident I will get good results. :)

We needed a termite inspection for a potential property purchase and called Premium Termite and…read morePest Control. The owner Joel was extremely helpful explaining the various reports we would be receiving and how they should be used towards our home purchase. The pricing was extremely fair, and Tony the inspector showed early, did a fantastic job identifying termite issues needing remedy. In less than 24 hours, we had a detailed report for remediation and minor repairs.

After moving in, we noticed a few cockroaches in the backyard and reached out to High Quality Pest…read moreControl. Rich responded quickly and provided clear, upfront information about the services and pricing. Kas came out for the initial service and was prompt, professional, patient, and very thorough. He took the time to explain everything and made sure the job was done right. Very happy with the experience overall, and we've signed up for ongoing service.

We started to see rodent poop at the bottom of the drain pipe near our hvac condenser. Afraid the…read morerats would eat up the wirings (turns out some were chewed on already) and go up the attic although we haven't heard of anything inside the house (thankfully none were found). We have pest control services but I got nowhere when I asked about this problem. I found this company on our FB community group in Santa Clarita as the owner is from here. I liked their free initial assessment and 1 year warranty plus their excellent Yelp reviews. James was nice, really thorough and answered all our questions. We availed of their services. He also matched our quarterly pest control services cost and we made the switch since their services also covered additional rodent control stuff. Highly recommended.

We endorse Goodbye Rodent, we had rat pay us an unwelcome visit in our garage. I called a few…read moredifferent pest control companies, and Goodbye Rodent got back to us the quickest and sent Clarke to our home that same day. Clarke was very thorough checking into our situation. It turned out that our 25 year old "rodent proofing" had worn down in some areas and due to some piping repairs was removed all together. Clarke was able to re-rodent proof our home and set traps in our garage and attic. Clarke was very knowledgeable and professional with his work. If we have any pest control issues in the future we would certainly contact Goodbye Rodent first.

I found my new forever pest control company! Clarke is such an amazing person. He worked with my…read morehoneybees and then treated the sight, worked with me patiently and very professionally. I'm grateful my problem was solved and I'm relieved Thank you

For the past 2 1/2 years, I've been dealing with an absolute nightmare--waking up almost every…read morenight to the sound of rats behind my walls, and hearing them run through my hallways during the day. It got so bad that it triggered severe OCD and constant anxiety. What made this situation even worse was discovering the source--open pipes that were never sealed, allowing rats to come straight from the sewer into my home. They were even chewing through my drywall. That's when Monica, Joey, Fransisco and the team stepped in--and honestly, they saved me. They were incredibly professional, always on time, and committed to solving the problem the right way. This wasn't a one-visit fix--they came out over 30 times to make sure everything was fully handled and sealed properly. Their persistence, attention to detail, and genuine care made all the difference. I finally have peace in my home again. I can't thank them enough. If you're dealing with anything similar, don't hesitate to call them.

* Immediate response and fast arrival * Professional,…read moreefficient, and reliable service * Excellent follow-up with weekly check-ins * Very responsive, even after business hours * Truly listened to and addressed all concerns * Fair, negotiable pricing with no pressure to pay the whole amount at once Highly recommend P.S. special thanks to Monica, she is one of the best.