Mike was absolutely amazing on getting my truck up and running! Great communication, great cost,…read moregreat work! Will definitely do business with him again.

Mike was amazing!! I highly recommend his services, my dad passed away who always used to handle my…read morecar and servicing my car and Mike did a very thorough job diagnosing and fixing my car for a very reasonable and fair price. I was quoted a ridiculous amount at other shops and probably would've spent much more taking it anywhere else. It's a unique experience being able to hang with your mechanic and get to know them and also learn about the work they're doing. Again a 10/5, he's amazing and I'll be getting my car serviced with him moving forward. Thanks Mike!!

Bruce and his team are a cut above the rest. I actually started going to them as a fluke. My car…read morebroke down on the side of the road and triple A was affiliated with them, that was 6 years ago and I have been a happy customer ever since. One of my big motivators in life is convenience. I work in Hartford and they come pick my car up from work and drop it back off before my day is done. I have gotten quotes from them, and when the work is done it is never a dime more than what they had quoted me. I trust the whole team there and would recommend them to anyone that was looking for a trusted mechanic.

I work for a leasing company and we were delivering a car in the area and the low pressure tire…read morelight came on. We stopped at Western and told them the problem. They grabbed the keys and brought it in right away and fixed the problem. Turned out all the tires were low. Within 10 minutes it was brought back out fixed. I asked how much? They said air is free and no charge. This is the sign of an honest business. Very friendly and helpful. Unfortunately I don't live in the area but if I did, this would be the place I would take my car to be fixed.

I had a tire that was leaking. They got me right in. They repaired it and I was out of there in a…read morehalf hour. Great people!

Excellent customer services. I appreciate that the mechanics are skilled professionals that can…read morequickly identify problems and clearly explain the options. There is no overselling. I have taken both new and older vehicles there and have received the same great service. I have also asked their opinion before purchasing a new vehicle.

We were broken down in the middle of nowhere. Code 3 Towing kept us informed and arrived promptly…read more I would recommend them to anyone

My car was broken down in the middle of what I thought to be nowhere and Rahn was diligent about…read morefinding my location. He got to me within twenty minutes and towed my car to my house successfully. I will say this was the best towing experience I've had.

4-24-2026 0740 to 0800…read more We needed a tow for one of our cars that developed a coarse and pronounced misfire. On Tuesday 4-21-26 as soon as this started happening we started making calls to towing services to get an appointment for transporting the car to the shop today. Many of our calls to other services said they would call me right back, but never did. I called Reliable Wednesday morning (4-22-26), Not only did they take my call and immediately make our Friday morning appointment, but the person on the phone was very polite and professional. Excellent communication. Friday morning (4-24-26) Reliable showed up on time in a well maintained truck driven by a very polite and professional driver. Our disabled vehicle was transported to the shop in time for our repair appointment. We followed the tow truck to the repair shop hoping we'd be able to drive the first car home after same day repairs. Absolutely a professional GEM of a service. Professional, safe, polite and of course ...RELIABLE! I highly recommend this towing service. These guys are 'SPOT ON' and know what they are doing. Absolutely fantastic. Oh, the vehicle towed to the shop only needed a tune up and a coil. Nothing serious at all. This was a Win-Win day for us. Incessant Research Investigative researcher (Not for hire) Investigative Journalist (Not for hire)

Our truck died on us coming back from camping in the Dells (so we had our camper), but thankfully…read morewe were pulled into a gas station parking lot. My husband called for a tow and he was told they wouldn't even start heading our way until we gave them our credit card over the phone (even though insurance was covering it). My husband has Parkinson's, and he gets confused easily and can't always get the words out correctly so he asked me to call him back. So I did, (I wish I'd gotten his name!!) but I was driving out to where he was with the truck and camper in Hustisford from Mequon where I work, but I couldn't call while driving, so I called once I got there. After I explained who I was, I was answered with a very curt "yeah, and?!". I asked about the rates and he rattled them off, very quickly and was almost defensive when saying "that's the going rate". I was just asking. Like I said, insurance was covering it. He was incredibly short and rude, and after I gave him our cc info, he says "you took so long to call back, another call had come in. I'll get there when I get there". After waiting about an hour and a half, my husband called to see if he was still coming and the tow guy said he'd driven past us, saw we had a camper, said he wasn't told we had a camper so he just kept driving and went to a different call. We later saw He had called my husband's phone, but it was in the car because he was dealing with unhitching the camper, and he never called my phone (I was the one he'd delt with more recently AND had paid him) so had we not called him, who knows how long we'd have sat there. We had made other arrangements for the camper, but couldn't move it until our truck was out of the way, so we didn't thing to tell him about it being as he didn't have anything to do with it) If he was driving past, he couldn't just stop and ASK about the camper?! No, he just drove past. He was very curt with us the entire time. When he first picked the truck up, I tried to tell him the layout of our driveway, and which side I wanted it on, and to not put it on the grass, but he just said "I'll see it when I get there". When he dropped it off, he asked where I wanted it so I showed him, again stating "just not on the grass". Guess where my truck is?! On the grass. I've been in customer service my whole life, and I am an "acts of kindness" kind of person. I am the one that will give a cold water to a guy mowing the lawn in a median I drive by or leave treats (usually homemade) out for UPS/FedEx. It was my intent to give this guy fresh pumpkin bars, but after the way we were treated, I just couldn't do it. I don't know the "going rate" for a tow these days, but almost $260 seems a bit high to tow a truck less than 12 miles. A VERY disappointing experience.

so i was having an awful day, woke up with my tire pressure low. figured it might just be the ice…read morebut when i arrived at work i saw this gash in my tire. my dad looked up nearby tire shops from my job, found M&J and scheduled an appointment; unfortunately when i finally got off work, my tire was as shown: completely flat. ‍ Thankfully, Mary was willing to wait for my coworkers to add some air to my tire so that i could make it there. i finally arrived and was welcomed by Mojo, their friendly GS! The tire change only took about 10-15 minutes!! Definitely helped turn my stressful car problems into an enjoyable experience. Thanks guys!

My step dad has early stage Alzheimer's and although can no longer drive, doesn't want to lose his…read morecar. We called Mary Jo to get it serviced and explained his health condition. We had it towed to them and they looked it over with an estimate within hours. Not only did they do the needed service for a low price (it wouldn't start and needed a new battery and other minor repairs), they were fast and responsive. The amazing part is that they took the credit card over the phone and then delivered the car back to dads house so I didn't have to find another driver to join me. A few months later, when we decided to sell the car, I called for maintenance records and they got them to me immediately. If that's not service, I'm not sure what is!

I'd trust these guys to do big and small jobs. They are thorough in diagnosing and on the work…read moreasked to do. Wyatt did a great job and Dave and Wyatt both worked with me on trying to determine the must fix now and what can wait. Our vehicle ran very smooth after serviced here. Services requested: control arms, pinion seal replacement and valve cover gasket this time around. Of course we'd always like everything to cost less but, great value for what they did. Veteran friendly and they understand when a dad says "I want my daughter to be safe on the road".

Family owned shop that goes above and beyond to make things perfect even the small details…read more They seem to be in line with what others in the area charge but I like to go here and get things fixed correct the first time.

I moved to Hartford from living in Milwaukee for four years. While I was in Milwaukee, I was…read moreovercharged and manipulated by many mechanics simply because I am a woman. When I moved to Hartford, I expected the same situation as it's a widespread issue. However, I have nothing but kudos to give to D and D. They've always given me a fair price for the work on my vehicle. They always do what is asked and never more. Words cannot express how much I appreciate that I can get what I needed taken care of, and no one tries to upsell me when I pick it up. Too many times is a new issue presented when one just got fixed, but I've never had that problem at D and D. Even the owner had reached out to ensure my service was satisfactory. If my vehicle weren't a diesel, I'd say I'd never go anywhere else. But for all non-diesel related issues, I'll always go to D and D.

The staff at D & D is an amazing team of professionals who are the best at what they do. They are…read morehelpful on the phone, understanding to those who may need an answer, and courteous to all of their customers, returning and brand new ones. Their work is second to none, they do it right and get it done in time. I am a returning customer and it is because they have earned my business.