We recently had the pleasure of engaging with Brittnay's customer service, and we must say that our experience was nothing short of outstanding. From start to finish, Brittnay went above and beyond to ensure that we received the best possible service and support. First and foremost, we were impressed by the professionalism and expertise demonstrated by Brittnay, our customer service representative. She was prompt in her responses, knowledgeable about the products and services, and genuinely eager to assist. We never felt rushed or dismissed during any of our interactions, which made us feel valued as customers. What truly set Brittnay apart was her exceptional attention to detail. Every question we had was addressed thoroughly and accurately, leaving no room for confusion. She took the time to explain all the intricacies of the lending process, guiding us through each step with patience and clarity. This level of transparency and personalized assistance made us feel confident and reassured throughout the entire process. Moreover, Brittnay displayed an unwavering commitment to customer satisfaction. She went above and beyond to accommodate our specific needs and preferences, tailoring the solutions to meet our requirements. Her flexibility and willingness to go the extra mile truly made a lasting impression on us. Additionally, Brittnay's efficient communication channels were a breath of fresh air. She was accessible through multiple platforms, including phone, and email, ensuring that we could reach out whenever we needed assistance. Her responsiveness was remarkable, with prompt replies and timely updates that kept us informed at every stage. Overall, our experience with Brittnay's customer service was exceptional. Her professionalism, attention to detail, commitment to customer satisfaction, and efficient communication channels were second to none. She exceeded our expectations in every aspect, making the lending process a seamless and pleasant journey. We wholeheartedly recommend Brittnay to anyone seeking a lender that truly values its customers. With her excellent customer service, you can rest assured that you'll be in capable hands. Kudos to Brittnay for delivering such an exceptional experience! read more

I recently had the pleasure of working with Emmanuel as my loan officer for my recent home refinance, and I must say that I am extremely satisfied with his services. Emmanuel was not only informative and knowledgeable, but also displayed excellent communication skills and a personable demeanor throughout the entire process. From the moment I reached out to Emmanuel, he was very responsive and attentive to my needs and concerns. He took the time to thoroughly explain different loan options, interest rates, and repayment terms, ensuring that I fully understood each aspect before moving forward. His depth of knowledge was highly impressive, and I felt confident that I was getting accurate and relevant information. In addition to their expertise, he was an excellent communicator. He promptly answered my emails, returned my phone calls, and consistently kept me updated on the loan approval process. He was always available to provide clarifications and guide me through any confusions I had along the way. This level of communication gave me peace of mind and made me feel supported throughout the entire loan journey. Overall, I highly recommend Emmanuel Oloyede as a loan officer. His expertise, exceptional communication skills, and friendly demeanor made the loan process smooth and stress-free. If you are looking for a loan officer who is informative, communicates effectively, and is genuinely personable, Emmanuel is the right choice. read more

JUSTIN WALKER is his name and he is the Branch Manager for the PRMG mortgage lender located in Baltimore, MD. He is both professional and EXTREMELY Knowledgeable. What was very different from other lenders was his response time and his accessibility. He provided excellent customer service to my buyers and went above and beyond to get them across the finish-line. They are now very HAPPY owners of a luxury home in Southern Maryland. Justin is very detail oriented and trust me before you can think of it he's already 'on it'. From my perspective as a Realtor® and having 22+ years in real estate under my belt he was an absolute pleasure to work with and he moved at lighting speed with this transaction getting us to closing with ease. (He made it look so easy on his end). He's not the type lender you have to track down, or sends all of your calls to VM or redirects you to the processor. He's very transparent and KNOWS HIS STUFF. Realtors, if you are working with Veterans or Active Duty Military buyers this is your goto GUY. He's a lender that has integrity and a level of customer service that will be hard to match for any lender out there. He can lend in 49 states and like I said he knows what he is doing. I will be sending a lot more business to Justin as within 1 transaction he has made me a true believer of his ability. 10 stars for Justin Superstar Lender!!! read more

I couldn't be more satisfied with the service I received from Suzohne West. As a first-time home buyer and active duty military member, I was initially overwhelmed by the prospect of navigating the complex world of mortgage and Veteran Affairs (VA) loans. However, thanks to the expertise of Suzohne, my experience was nothing short of outstanding. From the very beginning, it was evident that Suzohne's knowledge of the mortgage industry, especially in relation to VA loans for those experiencing a permanent change of station (PCS), was unparalleled. Her ability to break down the intricacies of the loan process, while simplifying the complex aspects, was a breath of fresh air. This not only put my mind at ease but also made the entire home buying process much smoother and even enjoyable. What truly sets Suzohne apart is her commitment to helping first-time home buyers like me. She patiently guided me through each step, offering valuable insights and support to ensure that I made informed decisions. Her dedication to educating clients on the benefits of VA loans and explaining how the process works was impressive. Furthermore, Suzohne's attention to detail and prompt communication was outstanding. She consistently provided updates and answered all my questions, making me feel like a priority throughout the entire loan application and approval process. read more

From the initial inquiry to the final closing, the entire experience was smooth and efficient. Jessica and her team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. The communication was clear, and I always felt well-informed about the progress of my loan application. One aspect that stood out was the responsiveness of your team. Any questions or concerns I had were promptly addressed, and the transparency in explaining various financial aspects made the entire process much more manageable. The dedication to ensuring I understood all the terms and conditions of the loan gave me confidence in the decision-making process. Moreover, the competitive interest rates and favorable terms offered by your institution played a crucial role in making my homeownership dreams a reality. I appreciate the effort your team put into securing a financing package that aligns with my financial goals. Overall, my experience with your lending services has been positive, and I would not hesitate to recommend your institution to friends and family in need of home financing. Thank you for your professionalism, excellent service, and for being an integral part of this exciting journey toward homeownership. read more

I recently had the pleasure of working with Alain Martinez who made the home buying process a breeze. From start to finish, his attention to detail, professionalism, and exceptional communication skills made me feel at ease and confident in his abilities. His knowledge of the mortgage industry was impressive, and he was able to answer all of my questions in a clear and concise manner. Alain worked diligently to ensure that all of my paperwork was accurate and submitted on time, which helped to expedite the process and make my home purchase a reality. What really stood out to me was his proactive approach to problem-solving, anticipating any potential issues that could arise, and having a plan in place to address them before they became a problem. This level of preparedness was incredibly reassuring and made me feel like I was in good hands. Overall, I cannot recommend Alain and this PRMG branch highly enough. They truly went above and beyond to make my home buying experience a positive one, and I would not hesitate to work with them again in the future. If you are looking for a dedicated, knowledgeable, and communicative mortgage processor, look no further. read more

I am beyond grateful to have ever found Rose and her amazing team through our first realtor Louis Gutierrez for the purchase of our first home in 2016. Rose made the process smooth and stress-free, even when we came across some bumps this women is very well-rounded and extremely professional, she gets things done! We recently decided to purchase a second property (investment property), my husband wanted to give his brother-in-law an opportunity to do the transaction but unfortunately he was unable to find us an investor. The first person who came in mind to save us from losing this great opportunity and get this job completed was Rose Gonzalez, I have so much faith in this woman. It was very tough to find and investor for this investment property, Rose and her team worked very VERY hard to get this transaction completed. I love this team, they truly care about their clients and getting things done. I really believe there is no job this team cannot overcome. I appreciate how hard they worked to see this through, on Oct 24, 2024 we closed escrow on our new investment property. Thank you Rose, Rhonda Becerra, and Ofelia Guerrero, we admire you all. read more

Isabelle and her team were , professional patient, kind, information and support throughout the entire process. This was my fiance and I first time buying a home and we could not imagine not having Isabelle and her team by our side. They made the entire process smooth for us by communicating tus every step of the way and letting us know exactly where we are in the process while also explaining what each step means. This was one of the best customer experience we have ever received. Isabelle is a dedicated, hardworking, articulate, patient and kind loan officer who seeks and works for the best interest of her clients. She accepted our late night calls to discuss forms / processes we were unfamiliar with. Not a only this but Isabelle was also able to toggle back in forth from English and Spanish to better explain information to my fiance whose secondary language is Spanish and English with me to ensure that everyone was on the same page with each information that was being provided. Again, over the top and exceptional customer service at it's finest! We love Isabelle and her team!! read more

I want to express my utmost gratitude for all that Tony Valdez and his incredible Team have done to assist us in our recent refinance endeavor. First and foremost, their exceptional professionalism. From the initial consultation to the final paperwork, they exhibited utmost expertise and dedication. It truly put our minds at ease knowing that we were in capable hands throughout this process. His team's extensive knowledge and attention to detail were evident every step of the way. Moreover, it was their remarkable customer service that truly set them apart. Their unwavering support, prompt responses, and willingness to go above and beyond exceeded our expectations. They consistently demonstrated a genuine care for our financial well-being, making us feel like valued clients every step of the way. We cannot thank them enough for making this potentially stressful experience as smooth and effortless as possible. Their unwavering commitment, professionalism, and exceptional customer service have truly left a lasting impression on us. read more

My husband and I are extremely happy with Rose and Veronica's services recently with our refi. I have worked with Rose for over 5 years. Rose helped us get our loan to purchase our first home 5 years ago and I used her again this year to do our refi. I'm a person that needs transparency and honestly even if it's not something I don't want to here. Rose is extremely transparent and honestly. She has also helped my sister in law get a loan. She wasn't able to get her loan right away because of her finances and credit but she told my sister in law exactly what she needed to do to help her get closer to her dreams and within a few months she too was able to buy her first home. Allot of people don't like to here the honest truth regarding their finances but that is one of the things we loved about Rose. I felt that Rose treats her customer like she would treat her family members. She doesn't only do this for the money. She does this to help people. I would recommend her to all my friends and family. read more

Too many things to mention here but let me sum them up. Dee goes above and beyond for her clients and makes them feel like they are the most important thing in her life, even though we know she has many many clients. We love the attention to details she provides and the explanations of each step of the process. Working with Dee is a dream! She works hard for you and you can feel the smile on the phone every time you talk to her-yes she answers the phone every time and yes she works when you work. You will not find a more dedicated loan officer willing to go the distance with you anywhere. The icing on the cake is that she speaks Spanish too! Dee can ease any of your clients into home ownership, some take more time than others, but she will put them on the path to owning that dream home sooner than one might have thought possible. Give her a chance, even if you have been turned down elsewhere! CALL DEE, YOU WILL NOT BE SORRY!! :) read more

I wanted to take a moment to express my sincere gratitude for Alain Martinez collaboration and professionalism during the financing process for my clients, Yavor and Yarianni, in the purchase of their new property. His dedication and commitment have been impressive and instrumental in making this important step in their lives a reality. I admire his professionalism and attention to detail at every stage of the process, which has greatly contributed to my client's satisfaction and peace of mind. His ability to maintain clear and open communication has been invaluable and has strengthened our partnership in this business. I want to thank him for his dedication, hard work, and willingness to go above and beyond to ensure my clients got the best experience possible during this process. Like always before It has been a pleasure working again with Alain Martinez and I look forward to continuing to collaborate on future transactions. read more

1st time mortgage borrower, and I couldn't be happier with PRMG's Joe Tishkoff Joe was amazing. He took the time to walk through every little detail of our loan and guided us on what we should know. He answered every question using his vast knowledge from the many years he has been doing this job and never once made us feel like we were asking too many questions. He made us feel like we were family, as if he was helping one of his own go through the process. He worked closely with us and our realtor to make sure everything was explained clearly and made us feel comfortable with what was being done. Going through a mortgage for the first time can be really intimidating and a little scary, but Joe helped put our minds at ease with each step. Because of Joe, Anita, and our realtor, I don't think that this could have gone any smoother. We are really happy, and I would recommend Joe to anyone without hesitation read more

I recently had a loan experience with PRMG that exceeded my expectations. The entire application process was straightforward and easy to follow, and the response time from the lender was quick, which was a big plus. Laura was great. What made this loan experience great was the transparency. They were upfront about all the fees and charges associated with the loan, which helped me to make an informed decision. The flexibility of the lender was also noteworthy. The customer service provided by the lender was excellent. They were responsive to all my inquiries and concerns, which made the borrowing experience stress-free and straightforward. Overall, I had a great loan experience with this lender. I would recommend them to anyone looking for a transparent, flexible, and responsive lender who offers competitive rates and easy-to-follow application processes. read more

As a first time home buyer and fearful of the unknown, Vincent was HEAVEN sent and guided me step by step through the entire process. He encouraged me, educated me on every loan detail, answered all my questions and was available to me at all times. His professionalism and knowledge on the different types of loans and programs available is outstanding and most importantly he is a trusted Lender. Also, he is consistant and up to date on Mortgage rates and his timing is impeccable when he locked in my rate. For example, regardless of the scenario he communicated with my Agent and was firm on my loan approval amount to assure I could afford my Mortgage. In the end, I was able to find the perfect home! I will definetly work with him again in the future for all my home loans! I highly rate him and his service and recommend him to all!! read more

Hey everyone ! If you're in the market for a home loan, I've got to give a huge shoutout to Art Loera. Art has helped me get several mortgages over the years and he's been absolutely amazing. Here's why you should consider working with him: 1 Knows His Stuff: Art really understands how mortgages work and helped me find the best deal for me. 2 Super Professional: Art is always on top of things and makes sure everything runs smoothly. 3 Easy to Talk To: Mortgages can be confusing, but Art explains everything clearly. No question is too small for him. 4 Trustworthy: I felt super comfortable sharing my financial details with him. Integrity is his middle name! Can't recommend him enough. If you need a mortgage, Art's your guy! read more

I wanted to take a moment to highlight Rick Martino's exceptional communication throughout the loan process. He has been incredibly proactive, consistently reaching out via emails, text messages, and phone calls at every stage to ensure both myself and my buyer were fully informed. His professionalism is unmatched, and his in-depth knowledge of the loan process, combined with his ability to clearly present options, has been invaluable. Thanks to Rick's insightful guidance, my client was able to lower their monthly payment by over $400. This has truly made a significant impact on their financial well-being, and I couldn't be more appreciative of Rick's dedication to delivering the best outcome for my buyer. read more

Monica walked us through the entire journey and was available day and night. She was there through the ups and downs, tears from the struggles and cheers from the successes. We stuck with her because she faught to do everything to make our loan work for us and help get us in a home. She even talk my parents who were in another state, step by step through the process of being cosigners and help make it happen. She was our cheerleader and was amazing. Unlike other lenders who are cut and dry and are hard to communicate with, Monica was always warm, welcoming and available. She earned our business and respect. She made us feel like a family by the time we closed the deal on our home. THANK YOU SO MUCH!!! read more

Dear Paramount Residential Mortgage Team, I wanted to express my sincere appreciation for the exceptional service my client received during my recent transaction with your company. Throughout the process, your team demonstrated professionalism, expertise, and dedication. The loan officer assigned to my case was particularly outstanding, providing prompt communication, clear explanations, and addressing all my concerns promptly. I'm grateful for the stress-free and enjoyable experience, and I will not hesitate to recommend Paramount Residential Mortgage to others in need of mortgage services. Thank you for your commitment to excellence. Maria E. Castellanos Realtor associate Miami Premier Realty read more