Wonderful experience here!! It takes a village to raise a child, as they say, and having a…read moreprofessional in the village is awesome. We all connected well and everyone is super friendly! We're really glad we got to connect! If you are hesitant to include a therapist in your circle of people assisting you to raise your child, take a breath and get past it. You'll understand the value after the first visit!

I haven't been to Raise but Jess has treated someone I love. I have encountered many therapist and…read morethere are many out there who are clinically sufficient. What Jess brings to the table is something more, which was a genuine concern for my child. On one of our conversatios she said " I went on this run and I was thinking about"... she was thinking about my kid and how to help. She made me feel like we ( we because as parents, things that affect our kids affect us) were "seen." I think more often than not people get complacent in their careers, including the medical or mental health field, which I would chalk up to human nature. However, she never made me feel like my kid was number or just another patient. She was someone going through something and Jess was going to figure it out. We had to stop seeing Jess due to some circumstances out of my control. Which only lead us to a merry go round of therapists and it wasn't until then, that I was able to fully appreciate her, not only for her emotional investment in my child but also for her instincts, which were proven to be spot on. While on that mental health merry go round, I learned that not every therapist has the capability to convey a genuine sense of commitment and concern for their client/patient , however Jess did. Taking on someone else's emotional pain, trauma, anxieties and fears has to be one of the hardest jobs I could imagine, especially when it comes to children...so I can understand having and internal shut off valve and not fault anyone needing to enact that protective mechanism. But as a parent who's child hurts....I sure as shit want someone who sees my kid, as I see them. Once again I saw Jess early in her career. Not only do I magine that she has gotten better with time but I imagine now that she has her own practice, she chooses people who values their clients as much as she does. ...I did recently refer someone here and they had positive reviews about Jess, Teena and the facility.

Very happy I went in to see Dr. Gronely as a new patient. She is smart, thorough, and really…read morelistens to figure out the root of the problem. Definitely recommend!

Excellent psychiatrist She is kind professional and goes…read moreabove and beyond for her patients I am grateful I found her .

Best of the best of the best! I've been seeing her for over a decade and she's better than every…read moresingle therapist and psychiatrist I've had rolled into one. She's funny too :-)

I've been a patient of Joellen Butler PSYNP for over ten years and she is absolutely amazing. I…read morecouldn't say enough wonderful things about her. I highly recommend Joellen for anyone that is looking for psychiatric care. She is easy to talk to and knowledgeable about medication. Her office makes me feel warm and welcome. The office manager, Lisa, is always incredibly helpful and works hard to help me with my crazy schedule. She is so kind and I feel so welcome being greeted by name.

I'm extremely disappointed that Dr. Earle just disappeared without a single shred of notification…read more He's a good doctor but apparently he let his license lapse and was the ONLY doctor on the imposters list in 2024. I've searched up and down the Web and cannot find a clue where he vanished. I had to find another psychiatrist quickly. I lucked out and found an excellent therapist. However, this disappearance is very mean-spirited and low.

I am totally changing my review because at the time I left this I would have thought somehow…read moresomeone would have gotten ahold of me and referred me to another Dr. or at least let me know what is going on and for how long. But I'VE GOT NOTHING and all I can say is Thank God he gave me 6 refills before I dipped out! But it's still been a total nightmare trying to get on the same medications Dr Earle had me on and I was doing well. Not only that but the fact is that there has been no closure here and after 5 yrs with the same psychiatric Dr. whom you form a relationship with there's a level of trust and that trust has been totally broken. He just stopped practicing and bounced out of his patients lives with no explanation NOTHING!! Chicken shit! Total chicken shit!

Sadly never got a call back. I called a couple different therapist and she is the only one I never…read morereceived a call back from. Guess she doesn't want to see any new clients ‍‍

I started seeing Sefa during a period in my life of significant change. I had recently gone through…read moresome pretty serious medical treatment, and it was the height of covid. I had to take a step back from work, and I was stuck emotionally, physically and professionally. Actually both of my parents had received coaching from Josefa years before me, and it helped them immensely. When I began my journey with her I wasn't sure what to expect, but it has had a significant impact on my healing journey. About a year after I began coaching sessions, my wife started going also. Our entire family is better for it.

I am very disappointed with my experience at Lighthouse, particularly with how my concerns…read moreregarding a psychiatric medication were handled. For over two weeks, I repeatedly tried to get a clear answer about whether I could receive a short bridge prescription to get me to an upcoming appointment with a new provider. When it became clear a refill might not be possible, I specifically asked for guidance on how to safely stop the medication. That guidance was never provided. Being left without direction regarding mental health treatment is unacceptable. I chose to leave this practice because I did not feel listened to by Dr. Westbrock. Diagnoses were mentioned without explanation, alternative causes were not meaningfully explored, and my concerns were largely dismissed. When I asked about further evaluation, I was told it would require several additional appointments and approximately $800 in fees, after already paying for the visit I was attending. The process felt more focused on billing than patient care. After securing a new provider, I contacted Lighthouse weeks in advance because I knew I would run out of medication before that appointment. I made it clear that I understood if a refill was not possible and that I was simply asking for guidance. Despite multiple attempts, my requested were ignored by Dr. Westbrock. Even after being told by the medical assistants this bridge refill should have been possible. Lighthouse medical assistants have reached out and apologized on behalf of the team. They stated the issue was with Dr. Westbrock and said that if I wanted a bridge now, three weeks later, they could forward me to the director. I appreciate the medical assistants who attempted to help every time I called. However, this situation should have been escalated to leadership much earlier, and at the end of the day Dr. Westbrock is employed by this office and his actions reflect the office. Overall, this experience left me feeling dismissed and unsupported at a critical moment in my care. The only reason I chose 2 stars instead of 1 was the medical assistants consistently trying their best. It is disappointing they are not listened to by their superiors. I am sharing this so others can make an informed decision when choosing providers.

Unfortunately I have had the experience like many others of just being a number to this company…read more Not only can you not ever speak to a human when you call their phone number. You have to leave a message and hope they will call you back. And then if it doesn't suit them they will tell you they never got your message. In addition, I would think after your third or fourth visit, your doctor would know your name and not have to ask you what your name is at the end of the visit so he can call in your prescription! Extremely unprofessional and unethical business

Dr. Tripp is AMAZING!…read more After years of going to doctors I finally found one who LISTENS. He doesn't just write a quick script and shove me out the door. He really cares about me and my family. Every I am there he asks me about my situation and he actually REMEMBERS what I have told him from the visit before. Yes, I'm sure he is consulting his notes. But as primarily a med management doctor, he is not required to take such a personal interest in each of his patients. I knew he was genuine from the moment he came out to greet me. Soon I'll be starting TMS! I am looking forward to starting this exciting new treatment and hope to be off my meds completely! An no, he didn't push me on the idea. He has a wonderful staff who educated me and let me come to my own conclusions. Thank you Dr. Tripp!

From the owner: Dr. Tripp specializes in helping people with difficult to treat mental health conditions, such as…read moretreatment-resistant depression, anxiety, bipolar disorder, PTSD and other complex conditions. Dr. Tripp is a Board Certified in Child, Adolescent and Adult psychiatry and sees patients as young as 5 years old.

As a nurse practitioner working in the neurosciences, I have had the opportunity to engage Dr…read more Estavillo in multiple curbside consultations in the past, and have always been impressed with her high level of professional knowledge and expertise. Dr. Estavillo has a keen understanding of the interplay between the mind and body, and I have always found her to be an extremely knowledgeable and empathetic resource. I would never hesitate, should any of my patients ever chose to seek her care, knowing they will receive services that are both holistic and of the highest standard.

Beautiful people! They have a peaceful setting within a professional office. They are all a…read moretremendous help during a difficult time.

This place was one of the only places that actually called me back when I left a message. They were…read moresuper kind and thorough. Their office is very nice. However, some room for improvement: 1) Don't make people do the new patient paperwork twice. I thought, "great, I can do it online and not have to do it in the office." But then you handed me THE EXACT SAME PAPERWORK I'd already filled out and told me you needed a paper copy. Why??? Such a waste of my time. Pick one please. 2) Don't charge a cancellation fee if I'm cancelling through no fault of my own. My son threw up a few hours before my appointment. Being a responsible citizen, I called to reschedule my appointment, but was informed that I'd be charged regardless. I get why you charge this - you want to discourage willy nilly cancellations. But if someone can give you clear evidence that they are actively sick and can't come in, you really shouldn't be charging them for protecting your wellbeing.

I genuinely don't know how a mental health clinic can operate with so little compassion or…read moreunderstanding for the very people who are reaching out because they are struggling. Over the span of a year, I had an appointment scheduled, which I personally had to reschedule once. The next appointment date came around and the provider cancelled on me, so I rescheduled again. Then, when I finally showed up for another appointment, I discovered that the appointment had been scheduled at the wrong office due to an error made by the front desk. So to be clear, when I was later told I had "three cancellations/reschedules" on my record, only ONE of those was actually a reschedule that I initiated myself. Months later, I called again because I am genuinely struggling with my mental health. My sleep has been affected, my relationships and friendships have been affected, and it has gotten to the point where even my own mother has told me that I need to get help. I was actively trying to do exactly that. I specifically explained that Serenity is one of the only offices that works for me because they are open on Saturdays. I work Monday through Friday in the medical field, so I completely understand that policies exist and that the front desk has to follow them. What I don't understand is having absolutely no willingness to show compassion or make an exception when someone is reaching out for mental health care and explaining that they are genuinely struggling. The person I spoke with told me, without any real understanding or empathy, that they could not schedule me because of my previous cancellations/reschedules. I asked if she could please speak with the provider and see whether an exception could be made. I work in healthcare myself, so I understand that there are circumstances where providers can make exceptions. I wasn't asking her to break a policy herself, I was asking her to advocate for a patient who was actively asking for help! Instead, I was essentially met with a door in my face. Mental health care is not something where you should be treating patients like they are simply missing appointments on a spreadsheet. There is a human being on the other end of that phone call who may already be struggling to find the motivation to ask for help in the first place. And this is exactly why I find this policy so concerning: when the majority of the circumstances being held against me were either **provider cancellations or an office scheduling error**, I should not be treated as though I repeatedly chose not to show up for care. If your specialty is mental health, compassion, understanding, and knowing when a situation warrants an exception should be at the center of what you do. A rigid policy means very little if the people enforcing it cannot recognize when the person on the other end of the phone genuinely needs help. I called because I was trying to get help for myself. I left feeling like I was being punished for circumstances that were not even entirely within my control. If your policies are going to prevent people who are actively struggling from receiving care, I strongly encourage this clinic to reconsider those policies! and, more importantly, reconsider whether the people enforcing them understand the severity of the population they are serving. Btw i work in the medical field at an allergy clinic and make exceptions because I CARE AND WANT to help me patients for something as small as sneezing, this clinic is refusing to help in a life or death situation. Offices who truly care about their patients don't shut them out when they ask for help, I know because i do it for patients ALL THE TIME.

This practice is amazing!!! I have been going to this practice for treatment of post chemotherapy…read moreneuropathy for approximately two years. They have always treated me respectfully and with compassion. Specifically I would like to recognize the practice manager Kerry. She has gone above and beyond several times in my care. She made certain that I had medication refills when the doctor was unexpectedly out of the office, and even helped me get in with a specialist that is not in the practice because I was unable to get an appointment on my own. This office is always timely and I rarely have to wait (like so many other doctors offices) for my appointment.

I have been going to Ahwatukee Health and Recovery for 2 years…read more I cannot express enough how much I love the staff and the doctors. They are ALL extremely kind and professional. They take the time to listen to my needs and they follow up with me to inquire as to whether or not my needs were met, and the answer is always yes! They text me reminders of my next scheduled appointments, which I really appreciate because life gets so hectic and sometimes I forget. The staff has checked in with me during business hours, after business hours and on the weekends! it makes me wonder when do they ever have personal times for themselves? If I could give them a 10 star rating, I would!!!!! Thank you to everyone on the office staff and thank you to the doctors, the counselors and psychiatrist. Keep up the great job as you all have made a positive difference in my life. It took a lot of time and patience to get me on the correct medications, but no one gave up on me! Sincerely, L Gregory, patient