Customer service sucks! Bought a system in 2016 and once I send it in to change filters, they made me buy a new adapter and pay $75. Now that adapter leaks, I still had the old one and I installed it and it works perfectly fine. So I tried to find out why they made me buy a new one and Ginger simply doesn't have an answer, but keeps replying with no solutions or apologies. After reading all the one star reviews, I'm obviously not the only one that had to deal with rudeness from her part. I used to buy some of their other products, but won't support a business that has a owner like Ginger. read more

Best water filtration system I have ever owned. If you install this thing correctly and run the initial tank through draining a couple times you will be drinking the best water you have in a long time right from the tap. Great stuff. Oh, and the customer service is absolutely excellent. read more

We have used a Pristine Hydro portable reverse osmosis water filter for 3 years. It provides us with fresh, chemical free water wherever we travel and at home. The taste is outstanding! I cannot drink water at a restaurant any longer. Even the most expensive bottled water cannot compare. There are filters that need to be replaced at regularly scheduled intervals. The service technicians are helpful and are always willing to help if you need it. We drive a long way, to use the services at Pristine Hydro. That is how good their products and services are! read more

LOVE LOVE THE WATER.. Only cook with and use this water. Love Rider & David who are not only so positive but positively True Kind Souls who carry my water to my car-- * Please Tip Them!! GREAT water!! read more

This water is satiating.. I went Mother's Market to pick this up.. this unique water has no chalky taste, nor make you full after drinking.. It is a big difference from other competitors so get ready to upgrade your tastebuds and spend a little more for hydro satisfaction!!!! read more

This is probably the best water filtration system I've ever come across. Not only does it remove all contaminants, pesticides and fluoride, but it also removes sulphuric & nitric acids (from acid rain). I've also been using their magnesium for almost 3 years now. Best magnesium out there! read more

Very nice product. Easy to install, comes with everything you need but the wrench (which is optional), and the instructions are well written and easy to follow (and come with pictures!). Noticeable difference in water quality, and definitely for the better. Have already recommended this product to family, friends, and neighbors. read more

ordered a RO Storage Tank. Messed up and got the wrong size valve. Contacted Customer Service. Received a prompt response. They sent the correct valve. Everything went smoothly. read more

I love Pristine Hydro! I'm so thankful for them. I live up in Long Beach and come down every few weeks to fill my water jugs. The water is so crisp, I don't think I can ever drink regular bottled/Brita filtered water again. Every time I go in it's a pleasant experience. The staff is always super friendly and helpful. I love and appreciate the fact that they're not sales-y. The water speaks for itself. I've been telling all of my clients and friends about it. read more

Great customer service! I purchased the under sink filter today and can't wait for our plumber to install it. Ginger was super helpful, had everything ready to go and just really made us happy we were supporting this business, plus purchasing a high quality filter for our family. read more

High quality water! It feels so good knowing what I put in my body is the purest water. I've noticed a difference in hydration when I drink Pristine water. They also have electrolyte products to purchase which helps after a workout or sweating from a sauna. This spot is amazing. read more

Only place to get water it's the true clean water that our bodies need! The molicuels are smaller so they distribute even throughout your body as it is supposed to do! I highly recommend this place! I will be getting a in home system read more

I really like their water and their other products. Yesterday the owner, Glen, walking around with no mask. Even walked right up to me without a mask. I have seen the woman owner be very rude to customers, but she has always been nice to me. I have seen her treat the employee's very poorly. I just don't think that with a pandemic that Glen, being in the health field, should know better that to be maskless with a customer in the store. All of their employee's wear masks. I think I will be finding another place to buy water. read more

Water is amazing. I feel sooo good drinking this water. $2 a gallon. I also enjoy their healthy raw chocolate and aloe liquid supplement. Good stuff! read more

I have been visiting PristineHydro now for over 8 years and filling up my water tanks. I have bought a travel water filtration system for when i travel and it was one of the best investments i have ever made. Health starts with clean drinking water and at PristineHydro I found the cleanest drinking water on the planet. Ginger and her team are just amazing. I get all the support I need and they have always gone out of their way and take time to guide me with health related knowledge so i can up my game. This is a place I have highly recommended to my family, friends or anyone that wants to take their health seriously. Patrick read more

Came here a couple of times, but stopped going because the woman running the place is quite rude. She had an attitude that I was wasting her time or not worth the time, which is awful for a customer. We use a glass 5 gallon bottle & I brought it in to be filled & the woman had me carry it out myself because she said it was dangerous for her guys. Me, a 105 pound 5ft2in human, & her young, very capable men. The guys seemed very sorry about it, but luckily I'm a fitness instructor & could handle it. I can't imagine my mom in that situation. At least get carts if you're going to make customers carry heavy items back to their car. All other water dispensaries I've been to have carts. read more

Love the water and the supplements. Purchased the under the counter system and am loving it.

Water should not be judged by taste alone but more importantly how it makes you feel. In my opinion Pristine is top notch. It's the one I've found, (and I've tried many others) that actually quenches my thirst which tells me it's been brewed properly. The proof is in the results, don't settle for taste alone. read more

Ginger and Glen are the most caring, smart and amazing couple that I know. I owe them to be able to raise my kids now. My Gastroenterologist introduced me Pristine Hydro almost 10 years ago and since then I am a loyal customer. I have learned by their side how to take care of "my aquarium" as Sweet Ginger called our body. When Glen saw me with a Picc Line entering to his shop so confused and afraid, he didn't think twice to educate me to deal with my medical treatment and how I don't get any side effects. He equipped my home with all natural medicine to deal very successfully my medical treatment and defeat that ugly disease. Is so worthy all their products to have. My kids and I never get sick thanks to them. I love them with all my heart and if you need to put in tune your health, this is the best place to start. read more

I bought a travel set to get my water needs. I loved this place and when I lived in mission Viejo I came in all the time but when I moved to Orange I bought my travel water system and absolutely love it!! Water is amazing!!! read more

Been going here for a long time, 5 years. Im not sure why i still come here because of how rude the woman owner is. The staff is amazing tho. Can someone please suggest another business for me to support. Im done with this place. Thanks in advance read more

Snce beginning Electrolyte Balance several months ago, my moods are more stable, I feel more energy, and yet my ADD symptoms have decreased. So glad I started this. read more

The staff at this company loads the filled water bottles into the customer's vehicle. On 2 separate occasions, the way the employees loaded the bottles resulted in the plastic bottles breaking spilling water and leaving a mess. The 2nd time this happened my wife returned back to the store to get new non-broken bottles & water for those bottles. The owner started arguing with my wife & offered nothing to make us whole. We have been buying water from Pristine Hydro for approximately 2 years and have bought other products from them. No more. This is my first negative review I have posted on Yelp. read more

These peple have taken extreamly great care of me! This is the only water my family drinks. read more

As if Mother's Market with all its supplements wasn't enough, you've now got Glen and Ginger with their specialty shop. But this isn't your ordinary shop. While it's mainly a health clinic, it's also much more..way more. This clinic is your answer for all your health and wellness needs for a sound body and mind. They offer physical therapy service, acupuncture, chiropractic services, and nutrition. And one other thing, the main reason for stopping here: the pristine hydro water. In other words, alkaline living water. Glen does a great demonstration of this water and its importance to you and your health. He will also show you how this water is produced and how he cleans it and brings it back to life to give you pristine hydro water that is antioxidant, high alkaline, super oxygenated, with magnesium bicarbonates. The initial setup fee to get going with your own system at home is a little high but after you have your first 3 gallon glass container and the complimentary 16oz glass bottle that you can carry around you're all set to go. After that, refills are $3 and as you become a regular you get price breaks and perks. My friends have been customers for a while so they stocked up on water, magnesium bicarbonate, Himalayan rock salt, and pH strips. Glen and Ginger are very passionate about their trade and very friendly and sweet. They're good about helping you with your purchases and answering all your questions. A trip to the center will always be educational because they excel at what they do and you'll always leave enlightened. You can't go wrong with that. read more

Best under sink water filtration system on Earth! Whether you barely drink water or drink by the gallon you will taste and feel the difference. The owner Ginger, Christina, Glen and staff are incredibly knowledgeable, passionate, helpful, patient and caring. I like the shower filter they offer too. Their recommendations are honest and for the highest good for you. I highly recommend. Worth every cent. read more

I love love this place it's the only water my family, my dog and now my friends drink. The owners are super friendly, knowledgeable and extremely helpful. I highly reckoned Pristine Hydro for everyone to use. Get the the water filters for your home and the shower nozzle. Drink clean, eat clean and live clean. read more

Oooh how I love you let me count the ways ! Thank you for always being helpful and helping me get healthier read more

Best under sink water filter ever... I researched for a few years and decided on them. We drove from La to get this... I chose this filter over a Cartier Love bracelet as my birthday present from my husband. Enough said!!! Keep up the great work guys! read more

Yesterday was was first time at Pristine Hydro and all I have to say is wow. I cannot get enough of this water. I love the taste of it and makes me want to drink water again (LOTS). I will be there again Monday to purchase more water. The staff there are knowledgeable and explained to me in short of how the water process works to get that great tasting water. I am now a longtime fan of Pristine Hydro and won't drink any other kind of water. Thank you Pristine Hydro!!!! - Chris read more

Everything I would say is not good enough for what my family has been receiving from Ginger and Glen, they are AWESOME! My kids love to spend time with Glen while I purchase my water and other awesome products. I went into a very aggressive medical treatment which I was told that I would have serious side effects. Well, thanks to Glen and his wonderful wife, my treatment went fine and I had no side effects. I don't know about other people, but having good health is the most precious treasure I can possess and thanks to these angels, I keep learning new ways how to be strong and healthy in a natural way. My kids rarely get sick and I pray for this couple to continue growing in their business because everything they provide is really good. read more

Ginger has yet again lost another customer to her rude behavior. She is bad for customer service not sure why they don't do something about her, oh well not my business to care. Moving to Citizens water they have the same technology and they treat customers with respect! Byeeeee read more

The woman at the front counter of Pristine Hydro is unbelievably rude. For years my family and I have been good customers. Before they use to refill for free a drinking bottle that you buy from them for $4. I would come in maybe once a month or every two months . The other day she told me that is a $1.50 for refill. I told her I didn't agree with that. She said she didn't care if I found another place for water.I really do not know how they stay in business. She is the nastiest person I will also go elsewhere! read more

This is the best alkaline water retailer.. in my personal opinion. I have been coming to pristine for over a year now and I wouldn't want to ever go anywhere else. the staff is always nice and efficient, that along with the products they supply it's one of my favorite errands to go do during my week. Go Check'um Out!!! Recently I have also been excited to try all the raw food products that they offer now.. along with the pristine hydro ice. My Smoothies have never tasted so good! read more

I am done with being treated so rudely by the co-owner Ginger. She is disrespectful and condescending to the customers and employees. I switched to Citizen Water in Costa Mesa who has the same technology. read more

I've been coming to PristineHydro for 7 years for the cleanliest water in the planet. The Magnesium Electrolyte Balance is a part of my everyday Routine for all around wellness. The PristineHydro team are amazing. They take care of their customers. They also share such important knowledge to help improve my life for nearly 7 1/2 years now. They are simply exceptional and helped me improve my quality of life. Christina Long time customer read more

Is there a really really good people and they always care about their customers . They have the best tasting water in town I've just tried every kind of water in the world and they're the best and if you're a 65 or senior you get a dollar off if you want really good water with minerals 9.5 pH better than anything you can buy in the store or bottle read more

We had a fluke issue with our new travel system (O ring didn't fit right) causing some leaking. They sent a few new filters very quickly and we were up and running in no time! Very happy with the water filter system and customer service to date :) Highly recommend! read more

Best water a little pricey but worth it... you are with it. High quality is what they are and it's nice to know you can count on them

I love PristineHydro. I have the mobile machine and it's the only water I drink at home. You have to go in and experience it to really understand and believe the difference. I think the prices are reasonable and the service is good. Glen will def take his time to explain to you everything, you've never met a man as passionate about clean water than him. He will also do the splits and some handstands for you if you ask. He's living proof. Don't hesitate if your looking for clean water. read more