BUYERS BEWARE!!! John inspected our split level Urbana house we purchased in 2021. We chose him purely off our realtor's recommendation as this was our first home purchase. The first red flag was that he insisted that we did not attend the inspection. Now, this was 2021 and COVID-19 was still somewhat of a hot button issue, though with a vaccine out and available to anyone by this point, it should have been more obvious that this was going to be some sketchy work. He said in the email that he cannot legally keep us from attending, but would essentially have to remain out of the same room as him as he did the inspection. Nevertheless, we figured he was just still super cautious about the disease and wanted to keep more than the recommended distance at the time and decided we would comply with his request. Inspection came and went and we went through the buying process with few concessions. After close, we started to see how he missed stuff as well as blatantly lied on the report. I almost got electrocuted trying to install a new dishwasher because he failed to notice uninsulated wires pulled out of a electrical box under the sink. Had an electrician put wire nuts on the wires and close it up. We went to start the hot water heater, which he said in the report was functioning properly, and the pilot light would not stay on. Had a plumber come look at it and they said the thermocouple was broken and would kick out the pilot. I asked the plumber if this would have broken in the 2 weeks or so since the inspection and he said it was very unlikely. The worst ones are to come. John noted that there was no roof damage. Two weeks in, water started leaking into our kitchen. Had a roofer look at it and they said there was rot under that area of the roof. Asked if a home inspector should have know about it and they said absolutely, no possible way it developed between the inspection and then. If john had actually looked in the attic, he would have seen that plain as day. Had to pay a roofing company nearly 3 grand for that one. Most frustrating one, which full honesty, cannot be 100% the liability of the home inspector as we took his advice and should have checked it with others, was the crawlspace. There was a broken sump pump in a bucket buried in the dirt at the lowest part of the crawlspace when we moved in. John noted that it did not work, but was not needed. This caused us to not concern ourselves with fixing or replacing it with a proper sump. Four months after closing, we started noticing that our basement carpet kept getting wet, but we thought it was the dog at the time. Poor puppy as it was actually the crawlspace next to the basement filling up with water and flowing over and down into the basement! We didn't know this until the entire carpet was wet! I ran to the store and grabbed a pump to start getting water out of the crawlspace. We had to rip up all the flooring and replace it, as well as installing a proper sump in the crawlspace. Unfortunately, our HOI did not cover these expenses and we were out another 3 grand in repairs, plus the sump install. Note: we did reach out to john when these issues started happening (before the roof leak or crawlspace issue) and he offered to refund us, but only if we signed a very shady document where we could not sue him for any future issues due to his negligence. We obviously saw right through that one and did not sign. Tried to reach out to a number of lawyers and no one was interested in taking the case, my guess is because the settlement would be relatively low in the 10's of thousands and not worth their time. The cherry on the cake is that our realtor sent us a bottle of wine after closing with his and Pristine's logo on it. Obviously they get some kickbacks from working together and are probably just drinking buddies. Bottom line, if you are a buyer and your realtor recommends Pristine, fire them and find someone else! TO Sellers: You probably can't go wrong getting a pre-inspection done by Pristine. They will make sure they find nothing wrong with your house and hopefully your buyers don't read this review! read more

One of the worst compounds central Illinois to use for inspections. Shoddy work. Dishonest. Unprofessional. Not trustworthy in the least. Does not stand behind his mistakes Absolutely the worst. Missed multiple issues through my 10year old home including damaged framework from insects. Simple thing not even looked at. GFIs bad, completely rigged wait filter broken faucet rotted frames Avoid like the plague read more

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I enjoyed my inspection. Mark Adair was professional, educated, and clearly experienced. Every inch of the property was inspected including hard to reach areas. I think being properly educated on a property I am purchasing is worth its weight in gold. I will be a repeat customer if I need inspection services in the future. read more

I would not recommend Pristine. We were very disappointed with an inspection recently received. Mark inspected our new home and there was a glaring issue with a nonfunctional injector pump including standing water in the crawl space and Mark completely omitted this very important issue in his report. John followed up with excuses but did not provide a justification as to why this was missed. We ended up coming out of pocket to have it fixed. We paid for an inspection and did not get a thorough one. There is an integrity issue with this company. read more

Mark inspected a home I have under contract. He was very thorough and professional. He pointed out things I wouldn't have seen. He went into areas that you can't see. He completed my report and sent it to me very quickly. very impressed. I will be calling Prestine for my next property purchase. Todd read more

I had Mark come and inspect a home I'm under contract for, and he was FANTASTIC. Very quick, helpful, smart, and thorough. I am definitely one of those "Annoying customers" who wants to look over the shoulder and understand everything, and Mark didn't just put up with it, but he also encouraged it! He is very thorough, and gives excellent advice as well as having great contacts in the area who can help quote things out/get them fixed for you. He turned the report around in record time and it obviously was crafted with care. 1000/1000, would recommend. read more

We had our home inspection for our new home done by Pristine. The whole process went smoothly and they took their time to explain any findings with us. We also did radon testing and they were very helpful in understanding the results. Would definitely recommend. read more

Had an inspection done by Robert. After moving in to the home we did our first load of laundry in the washer that was in the home; water started flooding up from all our drains and from under the toilet on the tile in the bathroom. After cleaning up the mess we tried to take a shower; hot water heater kicks on and the alarm system goes off about a fire, smells of smoke, and then the carbon monoxide detector starts blaring. This is ridiculous, I would never recommend using this company if things like this are just overlooked. Theres no reason we should have to deal with this. read more

I used Pristine Inspections for a new home inspection in June 2019. From start to finish, I had a great experience with Pristine. Pristine sent me an email detailing what to expect the day of the inspection and they offered online payment which was quick and easy. The day of the inspection they were there ready and waiting to begin at the time we had scheduled. They spent several hours thoroughly inspecting the home. I received an text and email that my detailed report was already done the following morning. The report provided a summary of recommended/urgent fixes, following by a detailed review of each room and tons of pictures for documentation. Very turnkey process, would recommend this vendor to anyone looking for a home inspector. read more

Came out on short notice for a roof inspection. Very friendly, prompt and answered all of my questions about work performed by a roofer. I would definitely recommend them! read more

I worked with John on my home inspection on 3/17/2016. He was very knowledgeable and efficient. He walked me through everything he was doing and every concern he had. He had no issues of me shadowing him. I thought his report was accurate and fair. After the report came out he was easily available to answer a few more questions I had on the phone. Other Facts: I was able to schedule the inspection with a 10 day notice. It cost 415$ They do Radon Tests too I got the full report about that night (6 hours later) I would recommend this company for a home inspection read more

Very professional. My dad went to tag along to the inspection and the inspector, Mark, was very welcoming to his company! Very thorough and knowledgeable. Answered all our clarifying questions about the report. Would highly recommend! read more

Inspection was completed by Casey McMurray. He missed a lot of defects that cost me time and money later. After I moved in an discovered about 8 items, 3 of them serious that were missed, he was dismissive. Owner gave me a refund and made me sign a waiver that I would not leave a bad review. So when you see all these positive reviews, there is a reason you don't see bad ones. Not an honest business when they ask you to hide facts. Most inspectors are not that good, they get away with it because most homeowners don't know much about houses. My advice is that if you hire one, stick to them like glue and ask lots of questions. Prepare your own checklist as well. read more

Very professional and thorough. As a first time home buyer, I had a lot of questions and was lacking knowledge but he answered all of my questions and put me at ease. Highly recommend! read more

We had Pristine (Mark) do an inspection of a house we are planning to buy. He did a great job, found things we would never have spotted, gave us evidence about things that were good about the house (which we had only guessed) and prepared us for making a list of things we need to do... both urgent... and stuff that can wait. read more

They were awesome inspecting our new home. Mike was so outgoing friendly and was a lot of fun while we were all there. He did an excellent job with our inspection and a very thorough report read more

Very professional and responsive. Quickly and thoroughly answered follow-up questions.

I have had a wonderful experience with Pristine both times I have used them. I have worked with John, and more recently, Mark. Both inspectors were incredibly knowledgable, thorough and professional. Mark went above and beyond answering questions and offering tips. He even helped me install some wheels on a piece of furniture I needed help with. I am not kidding! If I could give Pristine six stars, I would. read more

I was extremely nervous about our home inspection. No kidding, I lost sleep over it! But John really put me at ease. He spent nearly 3 1/2 hours fine-combing a 50 year old house we want to buy. He patiently answered all of my questions in reasonable language. He made me feel very confident in our purchase decision - he pointed out all the great parts of the house, the not-so-great parts, and everything in between. John showed me what to watch out for, what to fix sooner rather than later, and what repairs can wait. I learned a lot about houses, home repairs, and so on. I highly recommend John from Pristine! read more

John from Pristine Home Inspections did a wonderful job on our home inspection. He took his time, allowed us to ask lots of questions, and provide detailed explanations on everything he saw. I would highly recommend him and his team for any home inspection needs. read more

This is the seventh time our family has used Mark Adair from Pristine Home Inspections prior to buying a house in C/U. Every time I am so happy that we pay for this service. Mark has always found things that were not on the surface -- things we never would have known about. In each case we were able to negotiate with the sellers to have major issues resolved. We more than saved the cost of the inspection every time, and ended up with thorough knowledge of our property. Moreover, this company is very professional, sends reminders, is always on time, uses state of the art equipment, and offers opinions if you want to hear them. I highly recommend read more

The process of purchasing a home is scary. A thorough home inspection can mean the different between a great house and a money pit. Larry did a wonderful job on an inspection for us - saw where there were issues and provided us with a in depth analysis of the health of the house we want to buy. It was worth the time and money. I would definitely request Larry to inspect any property I was looking to purchase. read more

We were very happy with Pristine. Our inspector, Larry, was thorough and was happy to answer all our questions. As first time home buyers, we had a lot of them! We had previously bid on a foreclosure house that had water damage and he talked with us extensively about the damage to help us make a decision on whether or not to move forward with the house. I'd highly recommend! read more

Pristine has done about 7 home inspections for me, and they are a pleasure to work with. You can schedule and see all the options on their website. They arrive on time and do a thorough and professional inspection. They take the time to explain in detail any issue, or just any house question I ask them about. They give a very detailed report, complete with pictures and arrows pointing to the issue in the pictures. They don't mind if I call them weeks later with more questions. I'm impressed with their work and would recommend them to others. read more

As first-time homeowners, we couldn't be happier with the service that Larry provided for us. He was able to identify major issues with the first home we were under contract for - had it not been for him, we would have been stuck with a serious money pit. We hired him a second time for the next house we found, and once again, did a phenomenal job. For both inspections, he took the time to go over all of the issues in the report, and answer the million questions we had for him. For EVERY home we may buy in the future, Larry will absolutely be the first person we call. We very highly recommend him to everyone! read more

Professional, attentive, detailed inspection with prompt report. Made the process very easy and followed up quickly in response to concerns. John was very helpful. Pristine was recommended by a property manager to us, and we would highly recommend the company's services as well. read more

I'm really surprised by the first review. When we recently bought our first home, Pristine did our inspection. They have an excellent reputation and have great reviews elsewhere online (Angie's List and Google Reviews). Our experience was likewsie great. Two inspectors came (John and Mark), and they were very thorough and methodical. They were also patient and more than willing to explain things to us and let us follow them around (encouraged it, in fact), even though it definitely slowed them down. Post-inspection, we asked John about good electricians for older homes and likewise we've been very happy with the business he suggested. As first time home buyers, we were very appreciative of their expertise and insight. We gladly recommend them to anyone. read more

Pristine provided a great home inspection and was very thorough. We couldn't have asked for more. Great work by John.

I had Jason come by to do a new home inspection earlier this month in February. At the time, he seemed to be knowledgeable, although the fact that he missed something that I had to point out and couldn't answer a question about HVAC should've clued me in on the fact that maybe I should be wary. We just had our final walkthrough and we had our general contractors with us, just to do some measurements. Within minutes, they pointed out a few things (rug was coming off at bedroom entrance and the microwave downstairs starts to spark and smells like burning when you start it). Unfortunately, we found out that since it was not included in the home inspection, we were no longer able to ask for those repairs before we moved in. Needless to say, we are extremely upset and will never recommend Pristine to any of our friends. Wish we had gone with Master Spec Inspections, which is $20 cheaper, btw. Very very disappointed. read more