I looooved living in this building. I still miss it so much and wish I could move back…read more The location is great--Polk on one side, Fillmore on the other, and across the street from Lafayette Park. Safe and central neighborhood. Management is on top of everything and available at the office during business hours. They'll hold packages for you and fix any apartment issues right away. Very friendly, too. Building itself is great. Concrete walls meant I only heard my neighbor during football season. :) Gorgeous views, since the building sits upon a big hill. On-site laundry uses a load-up card so you dont have to worry about quarters. Residents are friendly, trustworthy, and willing to help you walk your dog when you're sick. Grown-up crowd.

Brick and Timber is the new company thats handles this property, they gave us less than a 30 notice…read moreto switch payment portals. I reached out 5 days prior to let them know payments weren't going through. I was suggested to still make the payment through the old portal because they could request the funds transfer. (Just how they got my deposit and pet deposit) through email I kept getting different answers. At the end of the day they couldn't resolve the issue until past the due date. I let them know that since I was waiting for the reversal the funds might take a little longer. I was still charged a $50 rejected fee even though I reached 5 days before and was trying to workaround the issue to make sure I still paid on time. ( As a tenant I made sure that I would pay ahead, sometimes 2-3 day's ahead) They didn't offered any accommodation or were reasonable, it takes a couple of days for them to even get back and get answers. I also don't even know how much we own in utilities, poor communication with tenants.

I moved out of Modera Rincon Hill at the end of last year but previously had lived in it for 13…read moremonths and loved it! I first signed with the apartment during the height of the pandemic when I decided i wanted to live alone. At that time, there were a number of covid specials running across numerous different apartment complexes but I worked with Jordan at Modera who really helped me to set up the best deal. She was fair with negotiations and was also really bubbly, kind, and insightful to tour and interact with. I loved my unit! I opted for a corner studio with a balcony that had increidble views of the skyline. Floor to ceilings windows ensured I always had sunlight and it never got too hot thanks to the 1) balcony and 2) in unit AC/heater. All of the appliances were modern, there was a gas ranges, an in unit washer/dryer, and the bathroom in my unit was very big! The biggest drawback perhaps, was that as a centrally located downtown SF studio, it was quite small, but that's what i signed up for! The apartment also includes space for working, a gym, and like 5 community rooftops/balconies to use. This was awesome to gather friends to hang out or grill and the apartment is also very dog friendly; they even have a dog landing with turf on one of the rooftops! I definitely enjoyed living here and was sad when I moved out!

Packages all get stolen. Building management is unresponsive and does not return calls.read more

Been here for almost 2 months now and so far so good. The staff is really nice and they have good…read moreamenities. The roof top view is amazing (you can see the entire bay). It would be a little more pleasant if they had lights or a heating lamp since it gets dark and cold up there once the sun drops. They also have a peloton room and a gym although the indoor gym is currently off limits. There was an outdoor gym when I first arrived but they took that down. It would be great if the gym had a sign up system like the peloton room so that we could have use of the amenities. Overall, I love the neighborhood and the apartment feels more spacious than other high rise apartments I toured in the area. I would highly recommend!

Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

Management is very considerate, patient and attentive. It is always comforting to work with themread more

I unfortunately was also stood up by the building staff, like many other prospective tenants and…read morereviewers here. I confirmed my tour appointment multiple times, and yet when I showed up, no one was there to let me into the building for a tour. I managed to tailgate my way into the building. When I knocked on the office door, no one answered. I called their phone number, but no one answered. So I called the property's central office, who unfortunately said to try calling that other number again. Their tours are scheduled and confirmed by an AI bot. This would be fine if it wasn't making up available tours and could actually give in-person tours too. What a waste of people's time. Given that I now see here previous reviews of many other reviewers running into similar issues with no-shows, difficulty getting in touch with staff, as well as problems of bedbugs in this building, no thanks anyway!

Excellent apartments with an ideal location in downtown San Francisco close to pretty much…read moreeverything! You are within walking distance of school / work/ supermarkets, and most of what you could need. The residences themselves are quite nice, bright, spacious, clean, and new with great lighting. They thoroughly clean in between each renter. Pricewise they offer solid deals to help if you are a first time renter there. The management and staff is very friendly and helpful, conveniently stationed in the building for simple questions or for helping you to resolve any issues. They are always available, flexible, responsive, and work with you on matters that need tending to. The security is top, which is important in a big city. The package pick up service is useful, and there is an elaborate gym for those who prefer it. All around solid place and location to live if life brings you around this corner!

If you want to live in one of the worst blocks in San Francisco, wake to people shooting up on the…read moresidewalk in front of your building, and overpay for it..... then this is the place for you. If you prefer elevators that work, a call box to buzz people in to visit, or just like feeling safe in your home.....live elsewhere.

Understaffed maintenance crew - expect delays of up to 6 weeks for maintenance requests…read more The management really needs to get it together here and hire more maintenance staff, especially for a luxury apartment with luxury prices.

Great leasing office (Olivia and Shauvanna are the best!)…read more The latest technologies for apt mgmt - ButterflyMX entry, keyless locks, easy online rent payment, maintenance portal (with fast fix times!), amazon lockers & secure package rooms. The neighbors can be hit or miss but generally everyone is respectful. Overall would recommend

Moving out after almost 5 years in this awesome building. The staff are super responsive and kind…read more The floor plans are great for the money. The location is a bit close to the rougher areas of SF, but it's also close to some of the best. Going to miss this place a lot. Only moving because I need way more space. After living in 6 different buildings in SF, this was the best without question. If you're on the line, I hope this helps push you over it.

This is my fourth year living in the Civic and I generally felt like home. The leasing office…read morestuffs are always nice, so do all of the security. They are very responsive and friendly. My service requests always got responded very quick and fixed very quickly as well. The roof has a very nice view and fire place and I had bbq party with friends or enjoy chatting time around the fireplace. The gym is very helpful, adequate and constantly got cleaned. They public area of each floor, always see a cleaning lady doing cleaning and she does a great job! For the price and the sqft u get( if you care how big of ur home is more than amenities), it is worthy in San Francisco! I'm a home body so the size of my home I value the most. It's reasonable floor plan, big windows, and easy to place ur furniture! I would definitely recommend here!

I've lived here for a little more that half year now. Over all it's a good place to start. But it's…read moreextremely noisy, specially for rooms on the 1st floor facing Bluxome St. Pro: 1. The management is helpful and friendly, and actually making good changes in the community. During my time here, they changed the old washing machines and started the valet trash and recycling pick-up program, which is good for recycling and was needed to stop the dumpster from overflowing. 2. The rooms are small, but clean and its furnishings are relatively new. It is sufficient for one person who doesn't cook. And the bathroom is proportionally big. 3. Building is relatively well maintained. 4. Location by the Caltrain Station is convenient. Con: 1. Irritatingly noisy. From the inside, since the rooms are small, plus the walls or the doors don't isolated sounds well at all, if the neighbors are loud, or just not so mindful, it's very annoying. One can virtually hear everything from next door. From the outside, if the room is facing Bluxome Street on the lower level, be prepared to endure the following noises. Some of them are extremely loud, literally, louder than 100 db: garbage truck picking up during 10pm to 2am (the truck itself and its lifting mechanical are already loud enough, and every time it picks up, it basically throw the empty dumpster on the ground...), drunk people talking, saying, and shouting, firetruck frequently passing by (there is a fire station across the street), some mechanical sounds from the tennis club across the street, and basically everything happening on the street. 2. Homelessness is severe around this area, and it has been increasingly so. Just talk about Bluxome Street along, there are at least 5-10 homeless persons permanently live on the street, plus the floating population. Again, if it's the first floor facing Bluxome Street, they sleep right outside the windows, and one would be able to hear they snore, let along the frequent squabbles that can easily go on for hours during late nights. 3. Facing Bluxome Street on a lower level or facing the courtyard, people see everything from outside, so opening the blinds aren't really an option...

After living in the building for a year, here is my candid feedback:…read more Pros -- The location is great. It is really close to Downtown and super accessible to freeways. For a single occupant, it was just enough space and easy to maintain for cleanliness. I used the amenity spaces a couple of times and they were a nice addition when my apartment was feeling a little small. The response times I had from the maintenance team in regard to service requests was prompt (the service satisfaction is a different story). Cons -- Homeless and unauthorized people easily accessed the building. There was no security to enforce access control. Within the first week I moved in, I noticed that my windows leaked water onto the window sill. (I did live on the first floor of the courtyard so it may have come from upper floors/windows.) This went on for the entire time I lived here and got worse as time went on. I reported it almost weekly that the issue went on. The maintenance team responded usually within 24 hours but only gave me towels to soak up the water. I was told that it was a window issue and that they would be serviced bi-annually, but it never evaluated deeper during my stay. The problem continued to get worse to the point where excessive mold was building up, damaged my furniture and actually made me sick. Numerous emails and service requests were filed, yet nothing to address the problem.