Very shady and they take advantage of drivers. Took truck there (it drove) to fix air leak. Ended up being abs modulator assembly. Charged me $1800 on $800-$900 part then charged to run all over Chicago to find instead of just calling. After 7 his they kicked my driver out in cold because he was releasing info to me. Then when finished was $4,405 (discounted to $4100 something), should have been half. Then they don't accept credit/debit cards like stated only efs, Zelle or cashapp. Can't dispute charges on those payment platforms. They know they are crooks so make sure you can't dispute anything. read more

Priority Wrecker Service - Bill of what deception - Towing Near Me - Batavia, Illinois

$2125.00 for (1) used semi tire and we were 1.9 miles away from them and it took ten minutes to fix and we waited 2 1/2 hrs and this was during business hours ...how is this possible???? read more

Never said would not accept Credit Card, until after service was done. Threatened to continue to charge me $375/hr until I found another means to pay them. Total bill to change maxi brake out was over $2,100. Driver did not bring parts with him, so had to go back to town while charging $375/hr even though they were told what the problem was. CALL ANYONE ELSE read more

These people are thieves and liars. I was stuck in a median on 88 called them because they were first to pop up. They told me they had someone in the immediate area and it should be only a few mins. 1hr 10 mins and 3 phone calls later the tow driver calls me and says he's stuck behind heavy traffic and it will be another 30 mins. About that time the state police show up and pull me out. I asked the cops about the traffic and the cop told me besides everyone going 35 instead of hywy speeds there was no traffic. I called the tow and canceled and that's when the scam began. The driver informed me the cancelation fee was 280 dollars. I was pissed but I said charge me you have card I'll argue later about the price. Got home and there was a 750.00 charge on my card,I immediately called them and they told me they will resolve it when they close it out. This went on for a week with the same bullshit spouted 3 times on the 10 day ( my bank wanted a least a week for them to resolve it) I filed a dispute with my bank about the charges. So basically they charged me 750 dollars for a service not rendered, declared 280 dollars for time on their part and repeatedly lied about fixing it. read more

towing company appears to operate under multiple names, including: * Priority Towing * HDTC Inc. * Jonny's Towing & Recovery Inc. * Priority Wrecker Service Inc. * Priority Truck Center, Inc. They're tied to the phone number (630) 383-1150, and the BBB has given them an F rating for a pattern of complaints and lack of response. I had a frustrating and upsetting experience with this towing company and want to warn others. I was quoted $125 plus $5 per mile from Lombard to Roselle. I repeated back "So about $170?" and the dispatcher agreed. After waiting over an hour and once the car was hooked up, I was suddenly told to Zelle $295. When I questioned it, they hit me with a breakdown I was never told upfront: * $125 hookup fee * $40 (8 miles × $5) * $75 charge for the distance the tow truck had to travel to reach me * $15 photo fee * $40 "fuel fee," which they later claimed was a 15% tax When I pushed back, the person on the phone was incredibly rude and unprofessional, yelling "YEAH" when answering and telling me, "You wouldn't buy milk and not pay tax." When I asked to speak with the owner, they laughed and said, "Getting a hold of the owner is like trying to call Trump." I'll be honest -- I was really upset and raised my voice. I felt completely misled and powerless. I swore and said things out of anger like "I'm going to sue you" and "You're messing with the wrong person." I regret that part -- but I was pushed to that point by how disrespectfully I was being treated. Later, I called back calmly and spoke directly to the tow truck driver, who gave me the breakdown above -- but none of it had been disclosed before the tow began. This felt like a classic bait-and-switch, and after reading over 130 reviews just like mine, it's clear this is a pattern, not an isolated incident. I've filed complaints with the Better Business Bureau (which gave them an F rating) and the Illinois Attorney General's Consumer Protection Division. I strongly encourage others to do the same. read more

This place is withholding our trailer after full payment and ample amount of notice of pick up time with someone guaranteed to be present at pick Up. We are contacting and going through the police at this point read more

Big ripoff, sent a driver to hang a door that driver knocked off the door hinges. This has happened to us in the past and the normal rate of labor and parts ranges from 300 to 500 dollars. But this place wanted to charge us 2000 dollars. The shop charged us 972 dollars for our driver to wait 6 hours and doing nothing to fix the door. Be careful with this place. Very unscrupulous. I wish I could post pictures of the door and the invoice. It's laughable. read more

Priority Wrecker Service - Invoice from the shop for doing nothing at all. - Towing Near Me - Batavia, Illinois

This is by far the worst experience in towing that I've ever had. The website mentions that payments are acceptable at Visa, Mastercard, American Express and Discover. However, after my service they requested "Zelle Only". I was confused as to why. However, I discovered my 2 mile towing cost would include a fee for "where the driver came from". This was NOT discussed over the phone or documented by the company on their website. The driver could have come from ANYWHERE. They only accept Zelle payments because they can't be disputed, which I'm sure they experience often! This business is a total joke. read more

DO NOT USE THIS COMPANY I called them for help on a tow. I was told $125 to pick up the vehicle. Then $4 a mile for the tow. They took my credit card then--EVERYTHING CHANGED--- the driver shows up 2 hours later And I was told they only take zelle or cash app or the card has to be onsite. Also the they were charging me $4 a mile for every mile the truck travels to pick it up and drop it off (THEY ARE CHARGING ME WHAT IT COST A GALLON OF GAS TO DRIVE TO THE CAR TO PICK IT UP????). This was not what was agreed on. So I called and I got JACK.. Jack yelled at me that he never said that and that he has it recorded. I contest what he says and I ask to hear the recording. JACK then tells me that it's an additional $125 to hear the recording cause it's and "ADMINISTRATIVE FEE"... ok Jack $125?? Is it Jack or Joke? Cause this is comical.. At this point I lose my cool and gave him the upper hand I tell him I no longer wish to have them tow my my daughters vehicle. JACK then replies by threatening to impound my vehicle in BATAVIA at $140 per day. He also calls me a "FUCKING CLOWN" and continues berate me. The best part is he discounts my tow after his 2 min temper tantrum (where he asked me if I can't afford the tow) from being called out of his lie and here we are They still over charged me my tow should've been $125 +$8= $133.00 2 mile tow was $165.00. LONG STORY SHORT --PRIORITY TOWING SCAMMED ME--Then threatened to impound my vehicle. dispatch guy JACK IS A TELEPHONE TOUGH GUY that caved like a house of cards when I called him out. JACK HAVE SOME INTEGRITY. YOU'RE A SCAM ARTIST. DO NOT USE THIS COMPANY. $125.00 administrative fee = JACK= PRIORITY TOWING = S DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY --------UPDATE JACK JUST TEXT ME TELLING HES GOING TO RESPOND TO MY YELP REVIEW.---- I STAND BY WHAT I SAID DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY read more

One word. DO NOT USE THEM. RIPOFF company. Again, there are tons of good honest towing companies. DO NOT USE Priority. read more

This is the worst truck service ever in 15 years of trucking business I ever seen in my life DO NOT USE them they are the biggest scammers, customer service is horrible, horrible people work there do not know how to speak to others, JIM charge me 7k just to fix a minor issue and so rude and plus charge me 3k just for towing I will repeat do not use them, and they try to play smart oh we do not take checks or credit cards just t-check or efs or com check , horrible horrible people big big scam read more

Priority Wrecker Service - Invoice - Towing Near Me - Batavia, Illinois

This company explained charges well and very thorough! The priced quoted with me being in the trucking business I know is port to port! In response to all these people's negative reviews dealing with heavy loads and heavy winchouts is timely and takes a lot of expertise! Priority Wrecker drivers are well trained and provided my company with complete details as stated above! I didn't have to ask why I got a fuel charge, BECAUSE I know moving freight in this country has fuel charges for even the biggest retailers! Fuel isn't free people so stop complaining and pay for service that is prompt and excellent! read more

these guys are HUGE scammers. Tried to charge us $1750 to change an airline kit on the side of the road, We agreed to $375 over the phone. The kit is $147 at fleet pride, they decided they wanted to charge $500 for the part, and $1200 for labor. STAY AWAY just look at all the reviews.... read more

Priority Wrecker Service - Towing Near Me - Batavia, Illinois

Had one of our service vehicles transmission go out. Never told us a price just loaded it up and then called and said I had to pay $3400 and they didn't accept credit card even though they took the card information. Once it was delivered said they weren't going to drop it unless we Zelle or cash app them. Horrible customer service and one of the biggest business scams I have ever personally witnessed. They are not compassionate about their work, they just want to charge you $400 an hour and then throw another $600 in fuel charges. They charged me for 8 hours when the total trip was only 5. STAY FAR AWAY FROM THESE CROOKS. FIND ANOTHER TOWING COMPANY. read more

I am an OTR (Over The Road) truck driver delivering product on Tuesday, 09/15/2020 to Chicago in my company vehicle which is a 2019 Ford F350 diesel engine. I was searching for fuel after my drop to your city and unfortunately ran out of fuel on the 290W where it splits at the 355/20 interchange at exit 7. I called my AAA and was told that they do not deliver diesel and that they could tow my vehicle if I chose. I simply needed 5 gallons of diesel fuel and decided that I would contact a local wrecker service Priority Wrecker Service, Inc. 2040 N. Raynor Ave., Unit 1; Cresthill, IL., 60403; 847.964.3005 I explained to the person I spoke with that I had simply run out of fuel and needed someone to come out and provide me with 5 gallons of diesel fuel so I may get to my next approved company fueling station which is 7 miles from the spot I ran out. The individual I spoke to told me that they would be able to handle that as someone is in the area. I asked specifically how much it would cost (understanding that there would probably be an upcharge for the normal cost of the fuel and that there would probably be a service charge to come out and provide me this fuel. I was expecting that this entire service would cost me between $50-$75 somewhere. They were specifically vague, I see now why, as to not give me a price for this service and simply said that they would invoice me when they got there and put fuel in the vehicle. I again asked if there was a range of the price to which the person on the other end of the phone again told me that the drive would invoice me when fuel was put into the vehicle and the vehicle was started but asked for my credit card information so he may send the drivers out. The drivers (plural-2) showed up within the next 15-20 minutes and as expected, they pumped the requested fuel into my vehicle from an on-board fueling station they had but I first asked them how much the service would cost since it was only 5 gallons of fuel that is needed; he also said that they would invoice me after the vehicle was started. The fuel was put in and I needed to "prime" the diesel engine by putting it into the start position and then off again about 15 seconds per time and completed this about 6 times. The vehicle started and I went out to "settle-up" with the driver. He started figuring on his cell phone a bill for the service and I jokingly asked him to be kind as I was only working for a living. He started showing me what the bill was going to be as there is a "normal service charge" of $698.50 for just coming out with 2 employees for a minimum time of 2 hours plus the cost of the fuel!!! I was outraged! I complained to him saying that this was only for 5 gallons of fuel and he asked me if I had been given a verbal quote when I called- I told him of course not, I never would have authorized them to come out if that was the case. I was between a rock and a hard space as he had already run my credit card. I called the service in front of him speaking with the individual I first spoke with complaining about this "price gouging" situation. This is a very unfair, misleading and unprofessional, price-gouging manner in which to do business especially when I was only there to bring shipped products to the individuals in the city. I have already contacted Kwame Raoul, the Attorney General's office as well as the Dept. of Commerce to mirror this same complaint. I have been contacted by a bureaucrat from the Dept. of Commerce letting me know that they would not be willing to do anything as this type of business is not regulated and that the towing companies may do whatever they wish without further ramifications or consequences, unfortunately. read more

My batteries went dead (later found out it was an alternator wire loose) so I called a local wrecker service. They took my card information and was on their way. Upon arrival the wrecker guy jumped my batteries after he found a loose wire but that wasn't the real issue so he suggested I take it to the shop instead of him trouble shooting on w/wrecker prices, so off I went. At the shop just 4 miles away from where I was, there's no waiting area and no allowance in the shop and a waiver to sign stating they're not responsible for any theft etc and three option of what you want done to your truck. I was there from 9a-7p! While I was there the police was called out by three customers (pop up price invoices) I sat back and began to read reviews about the company (omg I wish I had done it prior to using them) I failed to mention the road side fee was $600+ for 1 hours of nothing( well basically a jump) And come out fee. After standing in the phone booth of a lobby listening to the constant arguing with customers over the bills and releasing of their semi truck(which was locked in garage) Back to the story... finally my truck was supposed to be ready I only inquired about it for 10 long hours (no one on one with the mechanic) so I asked the hard long question... what was the issue.? He said they charged the batteries and changed the wire connectors at the battery. I was like that took 10 hours WTF HOW MUCH IS THIS GONNA COST ME? Oh hell nah! What to say I don't go down the street and the same issue happens.. please go double check or let me go with you to my truck so we can figure out what the issue is because if I break down anywhere you guys have to come get me free of charge! "guarantee your work" ! After that statement they said we'll go double check it again... once he returned 45 minutes later he told me they had to replace alternator wiring connection. WOW ! So I really assessed my own issues and paid a whopping $800+ plus the road service fee $600+ =$1,400+ change around about for what I believe should've only cost less than $600 total! Read reviews. Take people to court, Put people out of business. Their sign says they support the police "official police wrecker" something like that. I'm guessing nothing will ever be done about the "official thievery"! Don't shop here! read more

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We needed to tow an out of commission vehicle for work to a repair shop. We asked the repair shop for a recommendation for a tow company and they suggested Priority Wreckers. They were very helpful in getting someone out quickly. However, I was given an hourly rate of $195 an hour and when all was said and done it cost us just under $900 for a large vehicle to be towed to Nashville from LaVergne. When the repair shop wasn't able to fix the vehicle. we had to get it towed back but decided we couldn't afford to pay another $900 on top of it. So I called around to other local towing companies. The one we ended up going with charged about $600 less than Priority did to do the same amount of work. Not that Priority didn't do a good job, but if you are looking for reasonable rates, it's probably best to shop around before making the final decision. read more

THIS COMPANY DOES NOT REQUIRE ANY STARS ITS THE WORST EVER. I paid for the tow - 9k in cash for a truck and trailer to be towed 15 miles away. The owner was very rude. The office personnel acted he was afraid to ask him a question and when he did the guy stated that the owner always talk to him that way. I had to contact the police since the owner would not release my vehicle until the next day after I paid. He was very nasty and rude. STAY AWAY FROM THIS COMPANY! read more

Continuing my complaint from 2/2/22. Long story short my truck was down for the rest of the week. I lost time, had to pay out payroll for 2 drivers and reschedule my loads. Took my trailer to Botts over in wood stock great shop! Cost me another bill but they got the job done! People please stay away from this business. Do your research on all their locations read the reviews. This is not going to be the last they hear from me. I filed a civil suit and will not stop til im refunded and they are shut down. Reviews people just keep them coming in. Help get rid of these crooks! By the way, it says credit card but they do not take credit card only for over the road breakdowns so they can screw it to you good! read more

Priority Wrecker Service - Towing Near Me - Batavia, Illinois

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Garbage humans. Replaced my trailer draw bar and adjusted my load at the tune of $3751.00. Strong arm highway robbery. I did more work then the doofus owner. read more

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DISHONEST! MISLEADING! Bait and switch. Quoted $195 on phone and Tow wanted $700. No wonder this company gets 0 to 1 stars. I would give them minus 5 stars if I could. read more

This business is a complete scam! My wife called for a tow truck to take her vehicle to the dealer. She was told it would be 125.00 dollar charge and 1.00 dollar a mile to the dealer. She was also told it would an hour for someone to show up. Three hours later a truck showed up and once he had our car up on the flatbed came the lies. Driver said it's now 300.00 dollars to tow her car 15 miles. 125.00 dollars plus now 4.00 dollars a mile . Not only to tow the car but she had to pay him to drive there. Also tack on a 40.00 dollar fuel service charge and 9.00 storage fee. We aren't storing anything! All together 300.00 and of course they only took cash! What they took, was advantage of my wife. DO NOT USE THIS COMPANY! They are crooks! read more

if any one goin to call this people please think twice they are most ridiculous people i ever call i requested jump stater and we agree $190 but when they done charge to me $684.45 please don't call them Worst service read more

Priority Wrecker Service - Towing Near Me - Batavia, Illinois

Can I give a no star?! Shameful company. Rude. Insane high rates. Dispatcher hung up on me. Claimed they didn't take credit cards even though it's right their own their website. Then charged me a 4% fee. Charged $875 to tow my son's truck out of the mud. The entire process was fishy...first they wanted my son to go the ATM...you can't draw out that amount of money from a student acct...then was told no cards...had to pay by cash app or zelle...then when questioned about website saying I could pay by card...well card thing not working...then it was...then son called and said they wanted him to still go to ATM and draw part of the $875 out...NO! We moved $875 over to pay you lowlifes and scam artists! Shame on you!!! Then they charged us the 4% fee...that info is not posted anywhere on their website. SHADY SHADY SHADY!!! read more

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Needed a battery jump in Nashville on 4/8/22! Priority Wrecker was the first to pop up when I did a search. Thinking all or most wrecker companies were about the same price I called them. 20 minutes later they showed up! Put some sort of lift under my car like they were going to tow my car OR was afraid I wouldn't pay the OUTRAGEOUS bill of $233 for the 10 minutes they were there! When I called to question the charge I was told to "Blame the President, it was his fault"! If I could give them MINUS stars that is what they would get from me! Avoid this company at all cost!!!! read more

Thieves. They were not the company we called. They came out and towed a van 10' out of a ditch and charged over $1800.00 or they would not release our vehicle. read more

Yes I was a company driver that needed help and they charged me like I was the company so no I would not recommend them even when they knew I didn't understand how they charged they had no sympathy so unless you're WHITE they will rob you. read more

This company used to be Jonny's towing. The owner Jonny goes by Jason now, trying to hide who he really is. They charge a 750.00 cancel fee. Yet don't tell you they charge a 3hr. Min. On the call. Just tell you it's 750.00 an hr. They also tack on 344.00 fuel fee, and a fee of 125.00 for winding up their wench, in my case 10ft. Worth. Our bill was 3,000.00 for a 10ft. Pull of the line. DO NOT EVER USE THESE PEOPLE! THE LIE CHEAT AND HIGHWAY ROB people. They lease their equipment, not own and they DO NOT have all the locations they claim. They rented them at one time and were kicked out of those places. They lie about wait times to coax you into to using them while the whole time lying to you. PLEASE SAVE YOURSELF FROM THESE DECEITFUL PEOPLE! read more

I call to get a tow... I waited for 3 hours, and no one showed up. I called them back they had some excuse on why it was taking so long. So I went with another towing service. Next thing I know, I have a $1100 charge on my credit card! I called them up to see what the charge was for and they told me it was the time slot. Don't give them your credit card!! I made a stupid mistake by giving them my credit card number first. I have disputed the charges, but still it's a major hassle. read more

They're a bunch of thieves. Said it would be $65.00 for a jump. After the driver gets car started 2 hours later (some priority) he said there's a service fee, extorted over $300.00 from me. If I argued, I'm sure that club he was carrying would do some talking for him. They ALL should spend a year in prison for their illegal tactics. read more

They do charge your crazy amount at the end, not reliable. Do not Use them At all, FBI should shut down this business.

Called them, got price, 750/hr for 4 hours, no problem, they were 2 hours later that stated, charged me for the 2 hours, thus a $3300.00 bill was turned into a $5400.00 this was to move a bundle of steel glad my truck got moving but this is why Wrecker companies have a bad reputation within the business world. they will have their day of reckoning, hopefully the good wrecker companies do not get hurt, just ones that take advantage of people read more

Scammers scammers scammers , do not use this company ,do not let them take you truck back to there yard , they hold it hostage , tell they you pay there Ridiculous over price bill.. we filed complaint will see where it will go.. check the link https://wgntv.com/news/wgn-investigates/on-the-hook-unexpected-charges-little-recourse-for-illinois-tow-customers/ read more

Prices are ridiculous, they just want to charge money from nowhere. For a pump replace (this is usually 500-600$) they charged 3000$. STAY AWAY FROM THEM read more

Crooks, do not use. worst service ever. untrained mechanic. I called this company in Nashville TN. They came for a roadside service call. They only unhooked my battery. The guy did not have a computer , knew nothing about semi trucks. They spent 20 minutes and for that, they charged me $900. They said they charge from time their truck leaves their lot to the time It comes back. Their lot was 10 minutes away. read more

The Tow truck driver was great, but when someone calls to set up a tow would be appreciated if you let them know your doing Port to Port Towing, I called at 10:17am and asked about how much it would be I got we have to see how difficult it is at 11:13am I had called to cancel but I was told the tow driver was 10 minutes away, by 11:37 am I received a text saying the tow driver was dropping off a car and than would head my way, tow truck driver shows around 12:24pm by 12:41pm he is done with moving the van to the driveway, I'm calling to see why the charge is over $669 for less than an hour of work but I'm paying for the previous vehicle drop off it seems. Phone number for the business I called was +1 847-964-3005 read more

Priority Wrecker Service - Towing Near Me - Batavia, Illinois

Good service highly recommended thank you for helping me out in a pinch and getting me off the road.

anyone who hasn't reached out to me yet in regards to being scammed by this company, please do asap! read more

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CALL SOMEONE ELSE!!!!!!! This company deserves ZERO stars. They quote a price and then they add on more than double what they quoted! Do not use this company. Over the years we've had several tow for cars, no one does what this unethical company does and they don't care about overcharging. There is a reason why they don't want to take credit cards, they know customers will dispute the costs! And they over charge for using your credit card. read more

Very rude and racist staff. When I questioned the charges they charged me extra because they said they wasted time on the phone with me. It was an extra $70!!!!!!! I am reporting this to the ICC tomorrow morning and I am expediting the letter. My Mouth was on the floor the entire conversation. I don't ever take shit from companies but when they have your car what can you do? They said if I didn't hurry up and pay regardless of the charges they would charge me mileage to take it back to their office and overnight fees. They were so rude and they knew they had me by the balls. They also claim they don't take credit card but I know it's so charges aren't disputed. They only take zelle. Like wtf!!! But you guys take credit card over the phone when booking the tow. The most ridiculous encounter I have ever had. I won't stop until they are being investigated for unethical practices. They fucked with the wrong one. read more