The communication with this company should be so much better. I found out on Thanksgiving (after…read moreseeing an unauthorized SUV parked in one of our spots) that they stopped patrolling our lot a month and a half ago. Apparently the City of Chicago rules changed about suburban companies servicing the city for tows, and now requires a license and a fee. I was disappointed because their service was world's better than NorthShore. I bought guest passes on Sept. 16. But if they haven't been patrolling our lot, without EVER sending us an email or calling, for a month, what was the point of selling the passes to us. Waste of money. The owner and a tow truck driver said someone (Glenda?) was supposed to send an email to us, but we got absolutely nothing. The fact that we never sent a cancellation letter for a new company should've been the tip off. If not for the SUV parked in one of our spots, I have no idea how long it would've taken them to tell us. I noticed communication was all over the place anyway. One lady on the phone (still unsure if it was Glenda) would tell me to text pictures of the car that needs to be towed instead of taking the info down herself. The owner, who usually sounded like he wanted to do anything but answer the phone, would still take the info via phone. Cris was responsive, but he also gave me another number to call and would follow-up to see who was working that night. (I felt bad about this because I always seemed to need his help on off days.) When a tow request was overnight and I'd call in the morning, the owner told me on a couple of occasions he didn't know what was going on. Nobody seems to know what the next person is doing. I'll give the company 5 stars for Cris. He always was quick to respond, followed up and efficient. Kelly was at first and then again later on, so I'll give him 4 stars. (He tolerated my dog who had a case of the Zoomies.) I think the team is nice overall and STILL would've rather worked with them than another towing company, but I give it 3 stars due to disorganization and mediocre communication.

My car died in a parking lot. Illinois towing got here very quickly. Usually tow truck drivers are…read morepretty mean in my experience but the tow truck driver that came and jumped my car was very nice and very sweet. The process was quick and I was out of there within five minutes I highly recommend them

Bill was responsive. I called for support around 853am near Ohare and Bill pulled up behind my car…read morebefore 30 minutes. He was communicative and updated me often to his location and arrival time. When he arrived he moved efficiently though the flat repair but also made sure I understood the parts in my trunk and made sure to place them from where he took them from. Took 25-30 min to complete the job and I was back on the road in no time.

I am surprised by the low ratings... I called them at 7am and they called back right away. Came…read morewithin the time he said he would. He put my spare tire on (after I ran over a nail and had a flat) but the spare was low on air, so he didn't want me driving on it, and took the spare to get air, and the tire to a place to get it patched for me, came back and put it on. He went way beyond to make my crappy day a little easier. Highly recommend.

I had a very great experience with Butch very professional and pleasant person. I would highly…read morerecommend to everyone! He helped me get my keys out of my car and when my key fob died he went out his way to restore my battery to make sure I get in my car safe and sound and was able to drive away with a working key fob.

I was driving home from another state and my car suddenly stopped working. Luckily I was on a major…read moreroad in the city. I called my insurance road side assist and they claimed they would be out in 20 mins. 2 hours later we were still waiting. We called this place and Rich got us connected with a truck in about 30 mins. The driver was amazing. Got my car onto the flat bed and got it into my garage with a little help from us to push. He drove us home with the car and was friendly the whole way. He was a life saver!! They even offered to junk my car for me if need be. I will keep these guys in my phone just in case. I highly recommend. If you have to wait a little, it's still worth it. Our insurance tow driver never showed so this place was the right move. They turned a crappy night into a less crappy night and I will always appreciate them for that.

My car broke down and I was looking for a towing company that would come right away but didn't want…read moreto pay a lot. This company was recommended since they are a local business, I spoke to Alex who was very professional and very helpful. He came right way. He made this experience so easy that I forgot about my frustration during our ride back. I was laughing and smiling hoping our ride was actually longer.

You can count on A-1 towing! My car has died in my condo garage and it was no problem to let him…read morein and take care of getting my car to the repair place. Great service, Every time!

Chicago downtown! I got a flat tire in rush hour today and i called this tow company! the driver…read morewas prompt and courteous! i am very happy with the customer service and i will definitely use them again if needed! thank you A1 Express Towing!

Not sure how they have these amazing reviews. They quote one thing invoice triple that while you're…read morehooked up so you are stuck dealing with them. Absolute classic scam artists.

This Place is a COMPLETE SCAM!!!! Called and was told $95 hook fee plus $3 a mile. Asked for an…read moreestimate of how much to my drop off location and was told do the math at $3 a mile which was only 12 miles from the pickup location. What they DONT tell you is. They charge an Enroute Mileage (come to pick up the vehicle)Loaded mileage( pick up to destination) and Deadhead mileage (drop off back to base) All at $3 a mile. Turned a $140 tow to $340 and they don't explain this to you until AFTER!!!! They hook your car and are on the road. DO NOT USE THIS PLACE!!!!