It was a pleasure speaking with Mr Massey. Really professional and patient…read more If you need property for residential, reach out to them and you won't be disappointed

I would strongly caution anyone considering renting from AIM Property Management…read more We lived in an AIM managed property for 3 1/2 years. After moving out, they withheld a large portion of our security deposit for items that were already damaged when we moved in, claiming extensive repairs instead of acknowledging normal wear and tear and long-deferred maintenance. To make matters worse, the remaining deposit was not returned on time, requiring formal follow-up. I'm now having to take legal action to recoup my money. Even before the security deposit dispute, they were consistently unresponsive and rude. Routine maintenance requests were often ignored, delayed, or met with excuses, and there was a clear pattern of deferring maintenance rather than addressing issues properly. Problems that existed early on were left unresolved for years. This has been a frustrating experience from start to finish. Poor communication, lack of accountability, and an apparent willingness to pass the cost of deferred maintenance on to tenants made this a company I would not rent from again. The pictures are of a garden box at the property that was completely falling apart. I asked for it to be fixed or removed, and my request was ignored.

Enrique and Ashley at TrueDoor PM - Inland Empire provided first-class service from the moment we…read moreengaged them until tenants were successfully placed in our property. I was truly impressed by their professionalism throughout the entire process. Enrique offered many helpful suggestions on how to prepare the house for rental and recommended a cleaning service provider, Precision Chem-Dry, which did a fantastic job. Ashley efficiently prepared the marketing materials for our property. She arranged professional photos and videos and set up a 360-degree virtual tour. Our property was rented out within a couple of weeks after being listed--the fastest among the nearby rental homes. Throughout the process, every staff member we worked with at TrueDoor's Inland Empire office was professional, responsive, and genuinely helpful. TrueDoor also offers loss-of-rent insurance at an affordable price, which is quite rare and provides additional peace of mind. For all these reasons, I'm happy to give TrueDoor Inland Empire a 5-out-of-5-star rating!

Octavio, the Maintenance Coordinator, has been great with handling and coordinating the resolution…read moreof issues with our rental property. He's quick, efficient, and goes above and beyond. We appreciate his efforts. Ashley,the Property Manager, has been great too with setting up our property for rental. She's organized and efficient. She's prompt when we asks for requests or questions. We appreciate her efforts.

Inquired about a property for rent and set up a time and day with chad Erickson . Will showed the…read moreproperty and said there were several applications in but "they didn't look so good" . So my boyfriend and I decided to submit an application along with pay stubs that same day (was a Wednesday) . I remember Will saying we'd hear back that same Friday . Friday came and nothing . Text Chad on Monday and he stated he was in Arizona that Will is in charge till he returned , so I then spoke with Will he stated he was going to go over our information and give me a call back . He never did. Bottom line is these people are un professional and have poor communication. People are submitting their personal information. I'm sure we were well qualified , even if they had decided to choose someone else learn to keep people informed . Poor service

I moved to Redlands from Orange County and really wanted to go from an apt to a house. I happened…read moreto meet Chad Erickson from PropMan when I was touring a townhome they had listed. After speaking to Chad about really wanting a house to rent he actually told me about 2 houses that were coming up for rent. He kept me informed and in the loop and as soon as it was ready he let me tour the home and I ended up renting it. The process was easy. Chad always kept in touch with me. He even painted the walls in the house for me and it turned out beautiful. I would highly recommend Chad Erickson to anyone wanting to rent. He's funny, kind, and very knowledgeable. Even after I moved in he checked on me to make sure things were good and fixed things that needed to be fixed right away.

We were with Hudson Prop. Management for about 3 years so I would say we have a good idea of all…read morethe pros and cons. I would say there are a lot more cons. From high turnover, to working with so many different people, to bad communication etc. This was just scratching the surface. The year working with them was HORRIBLE. I even reached out to their manager and left a message to talk through some concerns. I politely asked for 15-20 min of his time on a call. Days and weeks later, I never got a call back. There were multiple mistakes on our listings we had to point out, no ownership of mistakes but rather people getting on defensive, pointing the finger back, no proper annual inspections (no reports at all), lack of management support or completely ineffective management support. Derek Lowe (Manager) only came in at the very end to escalate the situation rather than make it better. The company also lacks integrity. They kept referencing a valid Property Management Agreement that did not exist. I honestly don't understand why management and ownership were copied on so many emails in the past 3 years; they never actually helped with anything, ever. Jan the owner never reached out once. They just like to collect their 7% a month but do nothing to maintain a strong relationship with their customers. If I could give Hudson Property Management 0 stars, I would. Save yourself the migraine and stay away.

I've been working with Hudson Property Management since Mar 2021, in that time when I've reached…read moreout to them via email or phone. I don't get quality responses. At times, i don't get a callback when they say they will, there's confusion and the owner Jan does not respond. The first individual I worked with Cheri was quite dismissive, the second individual Brenda, was not interactive. Both Cheri and Brenda left with no notification from the business that they'd left. Now, I'm working with Trevor. Jan shut down the business for a day and give training to your folks. Have them call back when they say they are, give notification of personnel changes and have your folks provide accurate monthly statements. The voice prompt states conversations are recorded for quality assurance, follow through.

Zero stars Rentals are ill cared for, requests are ignored, buildings are in disrepair. Lacking in…read moreprofessionalism and customer service. Rude, condescending and accusatory. I wouldn't let them manage my dog house.

Since moving in October 2024, my experience has been terrible. There's a high-voltage power pole…read moredirectly outside my unit, and as someone with EMF sensitivity, it has caused serious health issues. Even with a doctor's note, management said I'd have to pay to break my lease. On top of that, they've allowed repeated construction , no warning, even on holidays. I was woken up on Easter Sunday at 7AM by loud sawing and banging. This was the third time with no notice. If you value your health, peace, or working from home, look elsewhere.

A young man name Christian at the rewards center satisfies me as a customer service . Just want is…read moresupervisor know that . He's always a great help

Very bad customer service. Do not waist your money with this company. Luan Blake is quick to jump…read morefor her 10% but when the tenant needed battery replacement on the smoke detectors to the unit she was renting from us, Blake contacted us owners to drive 34 miles to replace the batteries ourselves, She even contacted us for a removal of a water beetle. The day we notified them that we wouldn't be renewing with them, they terminated the contract that same day. This company didn't even wait until the end of the contract which was about 1 week. As of right now we are still waiting to hear back from them even though we have tried on multiple occasions. This is in regards to us getting our key and our control back for our property.

They say they will be fair when getting ur deposit back??? No! They literally looked and took…read moreeverything possible! Some things were a reasonable charge... others? No! $100 to replace $10 blinds?? After being there 2 years and it had two broken slats... waiting for my deposit refund i never received updates only when i asked were they given! They charged me 150 to remove 2 tiny staples in the wall? Even admitted it was small staples!! I just couldn't reach them myself or i would have removed them myself.

I am the office manager for the pool company that services pools for many of MSL homes. It's always…read morebeen a pleasure working directly with Erika. She is quick to let me know of issues, and she is quick to let homeowners know of any issues on our end. Friendly, professional and on top of it! Always a pleasure working with them!​

I haven't used them yet but they came out and looked at my property and gave me a free consultation…read moreand quote. They come highly recommended. Very nice and professional. Would definitely consider using their services if I decide to rent my property.

We have lived in our community in Yucaipa for over 20 years without any issues. However, ever since…read morea new community was built and the homes were leased out by Allied Pacific, there have been ongoing problems. Most recently, we received a letter from the Operations Manager, Paul Accardo, accusing our family of breaking into cars -- an unfounded and baseless claim with no evidence provided. When we reached out to their Redlands location to address this matter, Mr. Accardo not only failed to support his accusations but also unprofessionally ended the call by hanging up on us. It is deeply concerning that this company would resort to making false allegations and attempting to intimidate long-standing residents. Slandering people's names without proof is unacceptable, and the lack of professionalism we experienced is alarming. I am sharing this in hopes that others are aware of how this company conducts itself. Additionally, I would like to formally request that someone in upper management reach out to me regarding this situation.

Our experience with Trinidad Infinity Properties was…read moreprofessional from start to finish. When things became stressful as they do when selling and purchasing a home, Suzi's 23 years of expertise helped to assure us through the difficult times. We have suggested her services to several family members and friends. Thank you again Suzi Trinidad for everything. Vince and Cynthia

Our experience with Trinidad Infinity Properties was professional from start to finish. When things…read morebecame stressful as they do when selling and purchasing a home, Suzi's 23 years of expertise helped to assure us through the difficult times. We have suggested her services to several family members and friends. Thank you again Suzi Trinidad for everything. Cynthia & Vince

I had never rented before so I was anxious about the process. Craig was first rate from the initial…read morecontact to the completion of the lease . He was easily accessible , answered my many questions quickly and never made it seem a burden . There was definitely a personal touch . He was accurate in telling me what the rent would be ...he rejected a potential client or two and eventually settled on a tenant who turned out to be very reliable paying and returned the space back to me in very good condition. I can't recommend Craig and his Exceptional Property Management team enough . You will not be disappointed . Sincerely Brian O.

I worked with some other company prior to Exceptional Property Management (EPM) and they wasted my…read moretime and couldn't get my place rented for over 2 months. After 2 weeks of switching to EPM, my place was rented at a price I'm happy with and EPM commission is fairly priced. But what I like the most is working with Greg from EPM who is very professional and always responds to messages in a timely manner. Highly recommend them. Thank you Greg!