I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

I had same day service for a refrigerator water leak. Yeah identified a crack in the freezer wall…read more He indicated that he could not guarantee a fix. However he did using an adhesive to fill the crack. No water leak so far Service price was very reasonable.

I've had a great experience with Moe and Appliance EMT. I had an older undercounter icemaker go…read moresilent on me. Moe arrived as promised and provided repair or replacement options. He ordered a needed part, and ice was flowing again 2 workdays later. At one point, I was worried that ice making was taking too long (I was wrong). Moe's follow-up was sincere and timely. While I hope I don't have appliance worries anytime soon, at least I know who to call if or when I do. Thanks very much, Moe!

Fast, affordable, very fair prices- very professional. Always on time, very polite and…read moreknowledgeable. They have helped with my fridge, dishwasher, oven, and washer!

Gene is professional, skilled, fast, efficient and knowledgeable. A top notch technician!read more

I was offered a couple of dates and times to choose from for an appointment. I received a call…read morelater to ask if I could change the time, which was no problem; then another call to see if I was available for an even earlier time, which was great. Tony arrived promptly at the time he gave me. He quoted me a price for the labor and frankly, it was less than I expected. He worked quickly and advised me of a problem I hadn't mentioned as it was separate issue from the repair, and I appreciated that. I will adjust my use accordingly. He was very pleasant to interact with, and I'm very, very pleased with the results. Great experience! Highly recommend!

Wonderful company and communication! The service reps are very efficient and take the time to…read moreexplain what's being done and what needs to be done and then the follow up is great.

Prompt service but person was not able to diagnose correctly and told my husband he was not sure if…read morehe knew what was wrong. He made several calls asking others for input. When we called to ask more questions regarding possible repair versus replacement we never received a call back. Thank goodness for YouTube. We were able to fox on our own, but I would not recommend. It was a total waste of $65, when we resulted to google and YouTube for a repair that costed less that the "diagnostic fee". It seems like they just want to collect a diagnostic fee and then disappears.

Called for an urgent repair of my dryer( which I put off due to travel) and they literally seemed…read morelike they dropped what they were doing to help me. Showed up maybe an hour after I called, Very professional, very courteous. Came in and assessed the repair, gave me an estimate, went and got the part and returned to fix it in less than 20min. Price came in where he said and was even making sure I was ok with the price and service. I have to say, very satisfied. Cost less than I could have done myself and were in and out in no time. Albert was who came with his wife, again, very professional , highly recommend. One happy customer here.

Outstanding, friendly reasonable and honest!…read more Knows his stuff! My ONLY appliance guy!!

I sent in a request on yelp and they were at my house to fix my washer in less than 2 hours!! It…read morewas a $60 service charge that was applied to the repair. Andrei arrived so quickly and was so nice and friendly! He quickly found the problem, ran out to get the new door latch, and was back within an hour. Altogether I had it fixed in less than 3 hours from the time I called! My washer is running so smooth again, and the technician even taped up the lid on the washer because it was not bolted on appropriately (something I didn't even ask him to do)! They really went above and beyond, and I'm so thankful for speedy service. Highly recommend!

The service person was excellent. My steam oven had a grease build up that he cleaned out by taking…read moreit apart. It is really working awesome now. The flame on my gas oven was not even; which after he cleaned it the gas was even again. I love my Wolf appliances which are ten years old. So we were pleased that he did the maintenance to work great again.

update: if you're gonna buy a Scotsman Pellet Icemaker, keep in mind you *will* need service on it…read more and Innovative has been wonderful to deal with. Ilya, in particular, knows his stuff--but they all do. they helped me collect receipts from repairs to make a complaint to Scotsman... which led to them paying for all parts. still highly recommended!

I'm updating my review from 5 stars to 1 star…read more About two years ago, I had a positive experience and left a 5-star review. Unfortunately, after my most recent service call, I can no longer recommend this company. They came to our home and spent about 30 minutes cleaning our range and dishwasher. No parts were installed and no repairs were made, yet we were charged $541. For the limited work performed, that price felt excessive and difficult to justify. I understand that service calls have costs, but charging the equivalent of more than $1,000 per hour for basic cleaning was very disappointing. Based on this experience, I would encourage others to ask for clear pricing upfront before scheduling service.

They came the next day and knew exactly what the issue was and fixed it quickly. Our technician was…read moreMark and he was great. Professional, friendly and cleaned up after it was complete. The only slight negative is the price. We had the same thing happen last year and the company I used before charged half of what we paid this time. The experience was way better with North Star but if you are needing a budget friendly fix, they will be out of that range.