I am the "Baron" on marketing. I am also a perfectionist. I have been a client of Print Firm for about 8 years. Hands down they are second to none. Precision work done in a timely manner at a truly reasonable costs. I highly recommend Print Firm. read more

Excellent customer service. My order, as usual, is perfect!! They also serve as a helpful resource when submitting an order. I recommend them to all my fellow pet therapy teams for printing their pet trading cards. read more

A great company in Chatswoth. Good people to support your printing needs. Great design service and fast printing. read more

I've been using for years on a sporadic basis. Prices have continued to go up, like everything else. The quality is good to great. My challenge is with communication and shipping. I have sent numerous emails to their customer service dept and never get responses. When calling, I will eventually reach someone who does not speak English well. My last two attempts to reach customer service were related to shipping. Not only won't they gang up orders to ship, but they overcharge. My last order of 100 trading cards weighs less than a pound. Shipping via FedEx home service is $12.74. Print Firm charges $20+. This does not seem to fall in line with their "lowest price" "can't beat us" model. They need a USPS ship option and need to charge actual fees. if there is handling, detail that in the order. read more

I already made a post on 10/10, but wanted to add to it and consider this 10 stars? As I mentioned in my previous post, I have been using PrintFirm for over 4 years and I am continually impressed with their consistent service and exceptional customer care support. read more

I was referred to Print Firm by a friend who used them to print postcards or their business. I had previously ordered my postcards from a local print shop across the street from my business and spent about $530 for 2600 postcards. When I called Nick at PrintFirm, he walked my through their website and quoted me $110 for 1000 postcards or $160 for 2200 postcards. B/c the quote was so low, I figured their quality was probably not as good. I figured I would order $100 worth and see how they turn out. I just received my postcards and was in awe. They look exactly like the original ones I had printed for less than half the price. They also shipped it to me overnight, for $12!!!!! I'm so thankful to have been referred to them and will definitely use them for future printing. Special thanks to Nick for helping me out and adding some text for no charge. I am one happy client! read more

I have used Print Firm for over 5 years, but my last order was printed poorly. I handle printing for several of my clients and my last order of 17 sets of 250 business cards printed with a pixelated logo and wobbly text. I immediately contact them and indicated my client, who is a OPTICS firm, needed to have business cards that had no issues. They have refused to either reprint or offer a credit. At this point they are a liability, don't print with them if you don't have several months to go back and forth about the clean VECTOR graphic not being pixelated. read more

I have been working with this company for some time. Originally, they were located in a run down office building on Hollywood Blvd. Now they have their own building in Canoga Park. They've come a long way! I had to produce postcards for an upcoming show. I downloaded a template from their WEB site, then used Adobe Illustrator to create the cards. I saved the files as .pdf's and uploaded them to the site. The total cost was 1/2 of what Vista quoted. They quoted a 5 to 7 business day turn-around. However, they delivered in 3 business days. I did call and talk to Cynthia because I had a question about uploading the files - and she was very helpful. So, good price, easy to use interface, good turnaround time, on site assistance that friendly and helpful. What more could you want? Highly recommended. read more

I love Print Firm. I have placed multiple orders and re-orders with slight tweaks. They are always so careful and observant and helpful. Alex is the guy I've dealt with and each time he goes above and beyond - noticing issues that even I missed, because he remembered details about the order from the last time. I have a level of trust with these guys that is invaluable to me. I appreciate that I am not an easy person to deal with, and that when I am stressed about getting my prints back on time, they seem to sense this and highly prioritize the order. Each time I have ordered with them, they have finished my order DAYS before they were supposed to. I have recommended them to friends who have also had a great experience. read more

I had a great experience working with Print Firm. The graphics team worked to make my mini brochures as close to my original idea as possible and they turned out looking fantastic! The customer service employees seem to have difficulty keeping up with what the company offers and who they would need to transfer you to; even so, my experience was a pleasant one and I will be reordering from this company. read more

These guys are top notch printers. Was able to handle everything online painlessly. The work was turned around very fast and their rates were very affordable. Simply put, these guys are the ones to go to for any printing needs. Their custom business cards are pretty cool too. read more

Worst customer service on the planet. The manager could care less about customers. My company had letterhead and envelopes printed. About half of the envelopes were not aligned well. When i picked them up I noticed it and left them with the front desk. Instead of listening to my complaint and calling someone the receptionist said "you need to fill out this form". Strike One. I waited 2 weeks for someone to call me. No one did. Strike Two. So I called them. The receptionist said to send an email to a generic customer service email. Strike Three. No response. Sent a second email. no response. After 30 days of waiting for a response from my email and 45 days after picking up the order (i am not exagerating) I get a call from the manager Alex who wants to put the blame on my graphic designer. I asked him how it is possible that only half are misaligned. He says they printed them in 2 batches. So exactly how is it possible to screw up half the order and it be the graphic designers fault? Strike Four. He wants to give me a 25% discount 6 weeks after these envelopes are printed. Are you kidding me? Strike Five. I had them printed at another print shop. They came out perfect btw. and I had them 2 weeks before I heard back from the manager. In fact, when the manager finally reached me by phone, I had already filed a dispute with American Express who had already refunded the amount for the envelopes. Please lets hope they go out of business very soon. They have worked so hard toward that inevitable outcome. read more

I like the staff and the manager came out to help me when I had a problem with my order. They fixed it fast and sent e on my way. The prices are great, and the people are pros. I don't know what the others are talking about, but they sure took care of me and all my business needs. I had small orders, and larger ones. They always treated me with respect and a professional attitude. read more

I was really interested in using them as a regular print shop for my trading card business. I did a small personal job through them and felt the product was only 75% there: when I talked to the sales person to try and come to a solution, he was very condescending. If they can't handle something as simple as borders on trading cards, it makes me hesitant to send anything else their way. I was giving them a chance to win my business on a regular basis, and he blew it through his arrogance. read more

Thank you so much for all your help for my daughter's quince! This is the most fast and reliable place for all printing needs! Ana is always so much help, with the best customer service! read more

PrintFirm - Thank you so much for all your help for my daughter's quince! - Printing Services Near Me - Los Angeles, California

I've been using Print Firm with great satisfaction for 15 years now, and they've printed a variety of products for me: Business cards, postcards, bookmarks, flyers, CD cover and booklet, and a catalogue. Their service is excellent, their pricing is very attractive, and the print quality is outstanding. I've received many compliments from people who saw my products, and I will continue to use this great company for all my printing needs. read more

I have used this company for over 10 years. I love their services from business cards to postcards. They do a great job. Alex and Ana are the best read more

Folks, be wary of their cancellation practices!!! We placed an order, cancelled the same day via email. They wrote back with a semi-acknowledgement, but buried within that acknowledgement was a requirement to FURTHER cancel, basically acknowledge again that we cancelled, by saying 'yes, we cancel' again - you must confirm your cancellation even if submitted in email AND said cancellation is responded to BY THEM! Hours spent on the phone with the credit card company, as Printfirm knows full well their little scam read more

As a graphic designer, it is critical to my business to have a printer that works with me to offer the highest quality printed materials to my clients. Over the last three years many of the print jobs that Printfirm has completed for me have been satisfactory, but their poor customer service finally sent me packing. If you want a company who delivers on time and cares about doing the job right, please look elsewhere and save yourself the stress! read more

After several emails back and forth , everything was well I received may cards half gray half white, they were just going to duplicate my white card with minor fax number adjustments , they looked like funeral cards , I told the customer service there was no color talks or changes, she said their designer took the liberty to change the color on the cards, liberty what liberty????? I CONTACTED THEM AGAIN OF COURSE NO ANSWER, VERY VERY UNPROFESSIONAL WITHOUT TAKING THE CLIENTS OPINION BAD COMPANY read more

I love Printfirm! Their work is consistently high quality, they have great rates and quick turnarounds. However, the best quality Prinfirm can boast is its amazing customer service. I usually pick up orders in person everyone is always very friendly and welcoming. They are my go-to for everything from straight forward "upload and print" jobs to jobs that require more creative solutions. read more

I was worried b/c I placed an order before reading the other reviews here, but am happy to report that I had them print some custom postcards for me, rush job, express shipping, & they were great. I drew their attention to an error of mine with an after-hours voicemail and they had a corrected pdf proof available early the next day. Less expensive than all the similar services I looked at. Regular email updates on the status of your order as it moves through the process. Competent, satisfactory work. read more

Avoid this company like the Plague! Everything is fine until there is a problem and then they blow you off. Apparently they do enough volume to be able to get away with this behavior. As a reseller, we have to be able to count on our trade partners. This outfit doesn't understand what customer service is! Be forewarned. Stay away from this company or sooner or later, you'll be very sorry! Choose a trade printer who will stand behind their work. read more

Excellent service, very professional and courteous, great product, reasonable price. Special shout out to Alex in design and Anna at reception. They totally bailed me out in a bind. read more

i ordered my business cards from printfirm.com. they have nice and free designed templates which saved me a lot and the website is user friendly, took me few minutes to choose template, modify it and place the order.. as easy as 1,2,3 read more

Extremely satisfied with the services and high-quality printing. As a small business owner, timing is imperative. The simplicity of online ordering streamlines our needs, assures us the order was input correctly and includes a no-charge proof. It doesn't get any easier. Very pleased and you will be too! read more

Print Firm is famous. They were the inspiration for the movie: The Human Centipede. The writer of the film must have ordered from Print Firm, received a print job that looked like Helen Keller was working the machine, dealt with their mind-numbingly atrocious "customer service", and was then inspired to connect them mouth-to-anus-to-mouth-to-anus-to-mouth-to-anus. Our story is a bit less cinematic, but just as brutal. We ordered business cards. They arrived badly miscut. They were unusable. We dealt with Alex to get a new batch printed up. He was beyond rude, and reluctantly agreed to a reprint. In a twist that we still can't wrap our head around, he sent us SOMEONE ELSE'S business cards! So now we have two batches of unusable print jobs. This second time around, it's not that Alex wouldn't make it right, but he wouldn't even respond to our emails at all. Not a peep. We assume that he simply couldn't care less about fixing his mistakes, but the odds are just as good that he was too busy playing Truth or Dare in the Chuck E Cheese bathroom. If you want a dirty fight over email, a print job you're too embarrassed to use, and a kiss goodbye to your money, call Print Firm; it's your dream come true. However, if you want poorly cut business cards, or cards for a business that isn't even your own, call me; I've got a ton I need to get rid of. read more

The printfirm.com website touted the many benefits of frosted plastic business cards. It said, "PrintFirm's frosted plastic business cards are even fancier than the white plastic cards." It went onto say, "They (frosted plastic cards) are perfect for handing to high profile current or prospective clients." The sample card shown on the website included a colored background with white text. Perfect, I thought, as it was a design very similar to mine. So, I ordered a batch of the frosted plastic business cards. I was impressed with the communication as they started my job. They let me know that someone was inspecting my design, to make sure it looked correct. And they let me know when my job had been approved for printing. When the cards arrived I was very disappointing as they were unreadable. There was no way these cards could be handed out. I was upset, because I paid a premium for these cards, based on the information on the printfirm.com website. I wrote an email to the firm to let them know that the cards were unreadable. I offered to send a few, or all, of the cards back for inspection. I waited a week and received no reply, so I wrote again. They replied, letting me know that my issue had been sent to the "claims department." After a week, and no communication, I wrote again. They replied, saying that my issue was still with the claims department. Three weeks after my card order I finally got an answer. They declined my claim. They made the following points: 1. There is nothing wrong with my cards 2. Frosted and clear plastic don't work well with business cards 3. They recommend that business cards be produced on white plastic, not frosted plastic. In one sentence they say that nothing was wrong with my cards, and in another they say that they know that cards don't work well on frosted plastic. Additionally, their advice at this time contradicted the claims made on their website about how frosted plastic cards are a step-up from white cards. I strongly advise against doing business with this firm. read more

They just printed 1000 postcards for our company, ElegantPainting.com, and shipped them to us in Seattle, WA. Print quality was excellent, the cards are thick and sturdy. Overall we had an excellent experience and plan on using them again very soon. read more

I have seen The Human Centipede, all three of them, and I must admit, I would probably have enjoyed being sewn mouth-to-anus than put up with Alex's attitude when something goes wrong. I have been working with PrintFirm for about 6 years, and over the past year and a half they have been coming up short with their customer service and quality. When something goes wrong, don't expect them to admit fault and do a reprint, you are basically screwed... or should I say, Human Centipeded. Sochal D, I will take those extra sets of poorly cut business cards. How does $400 sound? read more

I have been ordering from Print Firm for 3 years now and the always try to be helpful over the phone. From last year to this year I have seen some changes but It is really to help us out. They have main stream the ordering process to there website. I personally didn't like that at 1st but today I gave it a shot a my order has been received and is being processed as I type this review. I have dealt with multiple print companies and have came back to print firm 95% of the time. The order 5% would be for special items I know I can get cheaper some where else. So for good prints at a steal price I use print firm and will continue to do so read more

I have been using printfirm for several years very satisfied with there services. As long as printfirm is around I will not be using other print companies. Highly recomend them to others very professional, quility work ,work done on time . read more

I have connected with PrintFirm by some other work. But eventually ordered business cards for me, because I felt in love with their service level, speed and prices. I am very satisfied. Bookmarked for the future printing works. read more

Ordered a set of trading games to promote my new video game, and I couldn't be happier! Had them in hand within a week of ordering, much cheaper than expected, and the quality is impeccable. I'll definitely shop here again. read more

I needed some business cards printed, and after doing some research online, I decided to do business with the folks at PrintFirm. I was helped by Ana, she is very knowledgeable, efficient and very courteous. She guided me through the entire process and the cards came out great. I went back to her for my EDDM mailings and I will definitely go back for all my other printing needs. I would definitely recommend printfirm to friends and family. And if you value quality work, great customer service and great people, then look no further and contact PrintFirm NOW. read more

The team at Print Firm are amazing. My order was processed quickly and the quality was excellent. They used FedEx to ship the products so I knew exactly when my shipment was going to arrive. They have outstanding customer service. read more

I've made four orders with them, business cards and yard signs. Quality work and excellent prices. I will be using them again.

They are digging their own grave giving this kind of service. I was actually really happy with the quality of my cards but they failed to tell me there was an issue with my artwork that they knew would affect the final product. All it would have taken was a phone call and it could have been resolved. So much for their 100% guarantee! read more

I've printed 3 orders here. All have been great quality and timely. One order has a small issue (might have been my designer) and they corrected and reprinted immediately at no additional cost. Great customer service. read more

I have printed here a couple times and they are great. Quality product, fast turnaround, easy to use online system, and excellent pricing. Very friendly too. One time, when I wasn't happy with how my design turned out (due to the design itself, not how it was printed), they even reviewed the design with me and suggested changes to improve it. They are so good I've even started to come here with my high-volume personal printing needs in addition to the professional printing I do. Highly recommended! read more