The food is actually 3.5 to 4 star quality, but the service is AWFUL. Princi is literally the only place we visited in Milan where the staff made you feel small and despised. A strong note to first time visitors that do not speak Italian: there is a very specific ordering system. You must follow it to a tee in order to get served. Oh - and once you figure it out, then note that it may change the next day and then you'll get glared at and ignored yet once again. Fun!
So when you walk in, there's a ticket dispenser to your right - you must take one of those tickets in order for anyone at the bread and pizza counters to acknowledge your existence; even if you're the only one there. Hand them the ticket and then order. Don't ask what anything is - speaking English will only heighten their hate for you. Some days they'll ask you if you want the pizza warmed - other days; not so much. They'll then cut up your pizza into bite size pieces using scissors and then hand you a ticket that you'll take to one of 2 counters (remember: depends on the day) in order to pay. They don't like it when you have 1 ticket for 2 people, so best to be wasteful and grab one ticket per person.
There is another counter with salads - I was never able to figure out how to get anyone to help me so that I could buy a salad, so can't help you with instructions there. The drinks counter may or may not take your drink order without a ticket, depending on whether they will also check you out. If you can't pay there, then they won't acknowledge you. And you'll stand there. and stand. And stand.. Finally, you'll ask for a caffe americano and a Coca-Cola and then they'll decide to look at you (granted, it'll be a cross b/t a glare and a sneer), and tell you that you have to go to the front counter (the pastry counter) to pay for the drinks first, and then bring them the ticket. Which you do. And then when you return to the drinks counter, they will ask you what you want. Which is I think their way of saying f you aloud - b/c you were literally just there and there were still no other customers. So you'll repeat a caffe americano and Coca-Cola, and then you'll finally get your drinks, so you can eat your by-then-luke-warm pizza. Yay! BUT if you're able to pay at the salad/drinks counter, then you can go ahead and order your drinks there. So like I said - the pizza is good (not stellar, but good) - And if your vacation has been absent of any local-hatred of tourists, then you should totally try out Princi! Otherwise, I would recommend visiting another establishment that actually appreciates your Euros. read more