We have lived here for 5+ years. Beautiful clean grounds and top notch maintenance department. Luis…read moreis the best. Everything gets fixed promptly and correctly!

Long time resident. Many more positives than negatives. Attention to maintenance requests is a big…read moreplus. Maintenance Specialist, Luis, is OUTSTANDING. He gets 5 stars! Most often, I am not here when he completes a task, and when I return, I see the results of his magic. Today I was here to see Luis the Magician in person as he replaced a 30+ year washer/dryer in my unit. No small feat. Luis completed the job efficiently, thoroughly, quickly and safely, all with a smile and a positive attitude. And I have a second-floor unit! Luis is a tremendous asset for Avana Marlborough!

Terrible, terrible! I've been here for years but this new management company Cushman and wakefield…read moreis awful. Stacey so far has been doing a good job however there is a serious turnover. We have a horrible rat problem and one has been on the grass for 4 days and no one is addressing it!!!

Management Attitude Maintenance…read more Price Management more concerned w covering their arse than addressing community issues

(Former resident of about 2 years in Marlborough, MA - never late on rent and no complaints lodged…read moreagainst me) Be advised that when you move out, they will charge you random amounts for cleaning and "repairs", and I'm talking hundreds if not thousands of dollars. They will then sick their debt collector goons on you who will harass you for years. They will try to affect your credit and harass you until they get the absurd amounts of money they claim for nothing at all. I paid rent, pet rent, and was an excellent tenant for two years, and THAT is how Stone Gate will reward you. Good luck with that.

DO NOT MOVE HERE!! This is legitimately the worst experience I've had living anywhere, and with…read moremanagement EVER. If I could give this place zero stars I would, they do not care about the health, safety or wellbeing of their tenants, only their commissions. They will be incredibly nice through the tour, application and move in process, and then they will leave you high and dry as you uncover COUNTLESS problems (from electrical insufficiencies, to water damage, to illegal entry of our unit on several occasions). If you have children or pets, they are not safe here. The office will tell you to contact upper management with complaints, but you will never actually be able to get a hold of upper management (I'm pretty sure they don't even exist at this point, our lawyer hasn't even been able to get a response, and yes it has escalated to pursuing legal action due to the severity of the mistreatment we have experienced.) This place will neglect you and bleed your pockets dry. Also the photos online are 1000% edited and/or staged because it does NOT look that nice here, half the things in the gym are broken, the pool is almost always closed due to issues in the summer and really there aren't any other amenities despite their advertising. This place is literal hell on earth.

Worst place ever Mold mold mold and don't do what it takes…read moreto remediate Idiot maintenance people 3 months in a hotel At least I don't hav)e to pay for this crap Cannot wait to leave Ugh!!!

If you want to move in to this complex I would NOT if you want things fixed…read more I have put in a work order 12 days ago for my washer not draining. I followed up with 2 more work order and 3 phone calls to the property office with no responses from them. This is the 2nd time it has broken since moving in a year ago, I am in the industry and have never seen a property run so poorly. A good run maintenance department should be doing work orders with thin 24 to 48 hours. The grounds are always dirty with residents just throwing thing all over the place and residents not picking up after their animals. This place was nice before Graystar took over.

Jenn and the entire staff at Madison Place are just incredible. We have truly enjoyed our time…read morehere at MP. While there have been a few 'growing' pains in our new apartment, the staff has taken care of everything. They are very professional and haven gone out of their way to ensure that our new home is perfect. Parking can fill up in the early evening, but other than that, absolutely nothing but great things to say about the staff and apartments!

I have lived at Madison Place for three years. This year I had an issue come up that was…read moreimmediately taken care of by Devon who is one of the property managers. I have lived in many different apartment complexes in my life but I have yet to find a place as organized, friendly, and accommodating as Madison Place. I give my full recommendation and I look forward to having you as my neighbor. PS: The staff here is absolutely amazing, always friendly and willing to help with any issue that arises.

Our father in law/father is a resident. Overall New Horizons is a very clean assisted living…read morefacility and provides excellent food and living accommodations for seniors. The care and services provided residents in top notch. I have one personal issue that frustrates me; there is not centralized WiFi/internet for residents New Horizons offers a few community PC's which until three to five years ago would have been adequate. Today however most families and seniors are very connected. Tools such as Zoom allow social interaction even when a visit isn't possible. During the COVID pandemic during serious influenza, visits may not be an option. Use of communal area PCs would greatly increase risk of virus transmission to the general population. New Horizons negotiated a price per resident for seniors to get internet ($30 per month) per resident. This is no bargain, and generally seniors are very concerned about any extra expenditures which makes the cost a battle. I hope New Horizons will upgrade their technology to equal their other service delivery

I have lived at New Horizons for years believe me you could not find a better community to fill…read moreevery expectation of what you would like your life to be like living in a place that is gorgeous to begin with inside and out of the buildings and also to keep you busy 7 days and nights a week if you'd like to and so important to keep you happy all the time is the staff who absolutely ROCK.

STAY AWAY! DO NOT LIVE HERE IF YOU VALUE ENJOYING YOUR HOME IN PEACE AND NOT BEING HARASSED!…read more If I could give this place 0 stars I would. It has been nothing short of a nightmare living at Avalon Marlborough. Since 3-4 months into my lease, I have suffered continued harassment orchestrated by my neighbors and the incompetent property manager Elizabeth Murak. It is a known and documented tactic that as soon as a Black person moves into the neighborhood and a neighbor starts complaining of odor, it's racially motivated. They came to my home and have even looked through my trash, CONFIRMED there was nothing coming from my unit -- in person and in writing. They have done an "inspection" over 3 times AND STILL continue to harass me. When the tactic of saying it smells like trash didn't work, they then moved on to say the smell must be coming from my dogs. They completely LIED and MADE UP that my dogs relieve themselves inside my home and that there are pee pads everywhere... AGAIN, WHAT!?? How is it possible a neighbor is allowed to fabricate and lie to this extent and when confronted, the office does nothing about it? In fact, they are fueling her racially motivated claims. I have video footage of the day the office came to my home, in which you can clearly see the home is clean, no pee pads, and my dogs' area is spotless. I have no idea of the communications between the neighbor and the office or who exactly is saying what. They come to my home whenever they want and disrupt my day. I have a job, I work from home, I don't have time for this. I know for a fact they have not harassed the neighbors to the same extent they have harassed me. When I asked why, they said "because we know from the side where the smell is coming from." WHAT DOES THAT EVEN MEAN??? Clearly a bunch of geniuses are on the situation. To paint the picture, what separates my unit and the neighbors is the garage, and probably the kitchen has a shared wall. My dogs' room is in front of the house. Do you know how strong of an odor would need to be present to go through my dogs' room, through the garage, to their unit??? Nobody is using their brain when making conclusions, because that is absolutely the most ludicrous thing. Anyone walking by would then be making a complaint. You would be able to smell an odor from the outside of my home if a smell is SO STRONG that it's seeping through rooms and a concrete garage. I have VERY severe asthma. I am extremely sensitive to odors, dust, mold, etc. Besides the fact that I'm personally an organization and neat freak, I keep my home in immaculate condition. My home is professionally cleaned at a minimum 1-2 times a month, and I additionally regularly schedule bulk pickup to remove larger junk or trash (anything I can't donate to charity). I've been getting rid of old furniture and old items since moving in. I usually put anything into those large black contractor bags because it's easier. I've also ordered new items, so I have a lot of cardboard and packaging. Apparently, I'm not allowed to do that. They sent me a letter stating "There was large amounts of trash seen being taken away from your home in October." Thanks for confirming I'm under surveillance and you're watching me. But also, why am I not allowed to clean my home and make room for new things?? And how is it that you came to the conclusion that "odorous trash" was picked up from my home? Additionally, particularly where I live, it smells of marijuana, cigarettes, and the smaller dog park always has poop and the fake grass smells of urine. It's completely unsanitary. The people in this neighborhood who own smaller dogs do not pick up after their dogs. So let's be VERY serious -- there isn't an odor coming from my home. It's pure laziness and gross negligence on behalf of Elizabeth Murak and Avalon Marlborough. I'm not your scapegoat, and I'm not going to continually be harassed out of my home. These people are absolutely insane. I've had to leave my own home for extended amounts of time just so that I can try to relax. My hair is falling out due to the excessive stress they have brought upon my life from their lies and harassment. I've been living in housing communities for over a decade and have never experienced this level of discrimination or harassment. I've had to engage my counsel and the proper authorities to deal with this matter. It's an absolute waste of time and money. I regret nothing more than the day I moved into this property. If you are Black, you are not welcome in this neighborhood. Stay far away. The 2 guys from maintenance have always been kind when I interact with them. They are always quick to respond and very helpful. So I guess they can be excluded from this.

The one star is for the Maitenance crew...they are excellent!…read more Other than that, get ready for the whirlwind. If you couldn't actually see physical walls, you would think they didn't exist. It's extremely loud. Better hope that you don't live under anyone, because your light fixtures are gon be shakin. If you have a garage, good for you, enjoy those 2 spots, plus a free pass to take any other parking space you find to be convenient for you. No garage? Awesome! You are the winner of being able to park far from your apartment when you get home from work. Have kids? Good for you because not only is there play parks, there's also driveways and parking lots for them to run around in. Who doesn't like dog poo....there's tons of dog poo stations with FREE BAGS. But wait there's more! There's thousands of square feet of soft grassy areas for the dog poo to dry out on. It is utter chaos. Tons of completely unenforced rules, and remarkably frustrating parking that neither Avalon, or anyone else cares about. The idea of, and esthetics of these places are cute, but it's a cash grab. HIGH TIER PRICING, MEDIOCRE TIER LIVING. Individual results I'm sure, will vary. This is just some things we noticed once we moved in. I wouldn't post if anything were addressed, but they weren't, and aren't.​

Worst place to live, filthy, management is awful and Maintenace, ignorant tenants that don't…read morerespect other tenants or the buildings inside or out, trash everywhere in buildings, cigarette smoking and pot smoking constantly in all buildings, noisy, walls and rugs in buildings are disgusting. Fitness room is disgusting never any wipes to wipe down machines, cleaning company is awful they never clean the machines in fitness room and only vacuum the first floor of each building if you're lucky. They only care about the appearance of the landscaping, pool area is always disgusting during the summer. NO SECURITY WHATSOEVER ANYONE CAN GET INTO BUILDINGS NO CAMERAS, SYSTEM DOESEN'T WORK FOR YOU TO BUZZ ANY BODY IN, NOR DUE DOORS LOCK COMING IN BUILDINGS. Any other bad reviews you read are true. Wish I never moved here, looking for another place.

From the owner: Tranquility abounds at The Retreat at Marlborough, where the lush natural environment surrounds you…read moreand the convenience of modern living comforts you. Our open floor plans give you room to breathe while modern renovated finishes make everything easier. Get a taste of true bliss by our heated resort-style pool and wind down with a flick in our movie theatre room. With apartments for rent located minutes from Marlborough, MA and down the road from convenient shopping, residents have access to anything they need so they can get back to relaxing