We have lived here for 5+ years. Beautiful clean grounds and top notch maintenance department. Luis…read moreis the best. Everything gets fixed promptly and correctly!

Long time resident. Many more positives than negatives. Attention to maintenance requests is a big…read moreplus. Maintenance Specialist, Luis, is OUTSTANDING. He gets 5 stars! Most often, I am not here when he completes a task, and when I return, I see the results of his magic. Today I was here to see Luis the Magician in person as he replaced a 30+ year washer/dryer in my unit. No small feat. Luis completed the job efficiently, thoroughly, quickly and safely, all with a smile and a positive attitude. And I have a second-floor unit! Luis is a tremendous asset for Avana Marlborough!

Do not move here! This whole entire complex is full of mold. The management is the quickest…read moreturnaround every six months over 20 managers in the course of this place just starting a few decades ago. It's now a dump. The managers are always lousy and then quit anyway. The maintenance is absolutely terrible. Don't think they will help efficiency ever. Their pool is gross, and cold when it says it's heated. A dog park where dogs get sick after using it. Nothing for kids to do after they turn 4 with the playground only for small elementary and younger kids. Can't put a basketball net up or play ball anywhere. The gym is so small. No business room. Something is always broken with the machines or they are just so old. It's pathetic. Can't count on anyone there to really be an advocate to help feel good about being a resident. If they find you are asking for too much help, they will deem you an annoyance and will find something to file an eviction process even if they have to make stuff up and know you won't be able to fight against a huge cooperation. Stay far away.

(Former resident of about 2 years in Marlborough, MA - never late on rent and no complaints lodged…read moreagainst me) Be advised that when you move out, they will charge you random amounts for cleaning and "repairs", and I'm talking hundreds if not thousands of dollars. They will then sick their debt collector goons on you who will harass you for years. They will try to affect your credit and harass you until they get the absurd amounts of money they claim for nothing at all. I paid rent, pet rent, and was an excellent tenant for two years, and THAT is how Stone Gate will reward you. Good luck with that.

Worst place ever Mold mold mold and don't do what it takes…read moreto remediate Idiot maintenance people 3 months in a hotel At least I don't hav)e to pay for this crap Cannot wait to leave Ugh!!!

If you want to move in to this complex I would NOT if you want things fixed…read more I have put in a work order 12 days ago for my washer not draining. I followed up with 2 more work order and 3 phone calls to the property office with no responses from them. This is the 2nd time it has broken since moving in a year ago, I am in the industry and have never seen a property run so poorly. A good run maintenance department should be doing work orders with thin 24 to 48 hours. The grounds are always dirty with residents just throwing thing all over the place and residents not picking up after their animals. This place was nice before Graystar took over.

$1800 Yo no recomendaria estos apartamentos a nadie, por…read moremultiples razones. Entre unas los residentes son desconsiderados y groseros. Musica con alto volumen, en la noche todo se eschucha, y si piensas pedir consideration a tu vecino no es permitido, tienes que tener evidencecia antes de llamar a la policia, por que la administracion no toma responsabilidad de esto. Oh tiene Balcon!!.... nah revisa la poliza. No lo puedes usar para nada es nada. Asi que piensalo antes de iniciar un contrato aqui. No veo la ahora en el mio termine es un infierno.

The management is atrocious. The Windows are the original…read morefrom 1985 and are broken, leaking, and causing my electric heat bill to rise exponentially. They promised to replace it for the last three years but have failed to do so. The final straw was the lease renewal they sent for a basement apartment at $1907.00/month when the advertised price on apartments.com is $1839.00/month. when I brought it to their attention I was informed that the prices change daily, however, the lease presented preceded the online price. STAY AS FAR AWAY AS POSSIBLE!

The apartment complex offers spacious floor plans and well-designed living spaces, which have been…read moresome of the highlights of our experience here. The apartments themselves are comfortable, and the property is generally well maintained. Unfortunately, there are several ongoing issues that have added unnecessary stress to daily living. The biggest concern is parking. There is no assigned parking, and despite paying a significant amount in rent, residents often return home to find no available spaces near their building. It is not uncommon to have to park on the opposite side of the complex and walk a considerable distance home, which can be especially frustrating after a long day or during bad weather. Another issue is the trash and recycling situation. There is only one centralized trash disposal area serving the entire complex. On weekends, when trash collection does not occur, the dumpsters frequently overflow, with garbage and recycling accumulating outside the containers. This creates unpleasant odors, appears unhygienic, and raises concerns about attracting rodents and pests. Additionally, there appears to be inconsistent enforcement of parking rules. We have observed individuals parking in handicap-designated spaces without displaying the required handicap placards or license plates, seemingly without consequence. This is concerning and unfair to residents who genuinely need those spaces. While the apartments themselves are nice and spacious, improvements in parking management, waste collection, and rule enforcement would significantly improve the overall resident experience.

Jenn and the entire staff at Madison Place are just incredible. We have truly enjoyed our time…read morehere at MP. While there have been a few 'growing' pains in our new apartment, the staff has taken care of everything. They are very professional and haven gone out of their way to ensure that our new home is perfect. Parking can fill up in the early evening, but other than that, absolutely nothing but great things to say about the staff and apartments!

Our father in law/father is a resident. Overall New Horizons is a very clean assisted living…read morefacility and provides excellent food and living accommodations for seniors. The care and services provided residents in top notch. I have one personal issue that frustrates me; there is not centralized WiFi/internet for residents New Horizons offers a few community PC's which until three to five years ago would have been adequate. Today however most families and seniors are very connected. Tools such as Zoom allow social interaction even when a visit isn't possible. During the COVID pandemic during serious influenza, visits may not be an option. Use of communal area PCs would greatly increase risk of virus transmission to the general population. New Horizons negotiated a price per resident for seniors to get internet ($30 per month) per resident. This is no bargain, and generally seniors are very concerned about any extra expenditures which makes the cost a battle. I hope New Horizons will upgrade their technology to equal their other service delivery

I have lived at New Horizons for years believe me you could not find a better community to fill…read moreevery expectation of what you would like your life to be like living in a place that is gorgeous to begin with inside and out of the buildings and also to keep you busy 7 days and nights a week if you'd like to and so important to keep you happy all the time is the staff who absolutely ROCK.

Maintenance and Michael Paul are excellent. Otherwise, communication and care for residents is low…read more Noise is high due to daycare and landscaping vendor seemingly always being on site with multiple pieces of equipment. I would not recommend living here.

STAY AWAY! DO NOT LIVE HERE IF YOU VALUE ENJOYING YOUR HOME IN PEACE AND NOT BEING HARASSED!…read more If I could give this place 0 stars I would. It has been nothing short of a nightmare living at Avalon Marlborough. Since 3-4 months into my lease, I have suffered continued harassment orchestrated by my neighbors and the incompetent property manager Elizabeth Murak. It is a known and documented tactic that as soon as a Black person moves into the neighborhood and a neighbor starts complaining of odor, it's racially motivated. They came to my home and have even looked through my trash, CONFIRMED there was nothing coming from my unit -- in person and in writing. They have done an "inspection" over 3 times AND STILL continue to harass me. When the tactic of saying it smells like trash didn't work, they then moved on to say the smell must be coming from my dogs. They completely LIED and MADE UP that my dogs relieve themselves inside my home and that there are pee pads everywhere... AGAIN, WHAT!?? How is it possible a neighbor is allowed to fabricate and lie to this extent and when confronted, the office does nothing about it? In fact, they are fueling her racially motivated claims. I have video footage of the day the office came to my home, in which you can clearly see the home is clean, no pee pads, and my dogs' area is spotless. I have no idea of the communications between the neighbor and the office or who exactly is saying what. They come to my home whenever they want and disrupt my day. I have a job, I work from home, I don't have time for this. I know for a fact they have not harassed the neighbors to the same extent they have harassed me. When I asked why, they said "because we know from the side where the smell is coming from." WHAT DOES THAT EVEN MEAN??? Clearly a bunch of geniuses are on the situation. To paint the picture, what separates my unit and the neighbors is the garage, and probably the kitchen has a shared wall. My dogs' room is in front of the house. Do you know how strong of an odor would need to be present to go through my dogs' room, through the garage, to their unit??? Nobody is using their brain when making conclusions, because that is absolutely the most ludicrous thing. Anyone walking by would then be making a complaint. You would be able to smell an odor from the outside of my home if a smell is SO STRONG that it's seeping through rooms and a concrete garage. I have VERY severe asthma. I am extremely sensitive to odors, dust, mold, etc. Besides the fact that I'm personally an organization and neat freak, I keep my home in immaculate condition. My home is professionally cleaned at a minimum 1-2 times a month, and I additionally regularly schedule bulk pickup to remove larger junk or trash (anything I can't donate to charity). I've been getting rid of old furniture and old items since moving in. I usually put anything into those large black contractor bags because it's easier. I've also ordered new items, so I have a lot of cardboard and packaging. Apparently, I'm not allowed to do that. They sent me a letter stating "There was large amounts of trash seen being taken away from your home in October." Thanks for confirming I'm under surveillance and you're watching me. But also, why am I not allowed to clean my home and make room for new things?? And how is it that you came to the conclusion that "odorous trash" was picked up from my home? Additionally, particularly where I live, it smells of marijuana, cigarettes, and the smaller dog park always has poop and the fake grass smells of urine. It's completely unsanitary. The people in this neighborhood who own smaller dogs do not pick up after their dogs. So let's be VERY serious -- there isn't an odor coming from my home. It's pure laziness and gross negligence on behalf of Elizabeth Murak and Avalon Marlborough. I'm not your scapegoat, and I'm not going to continually be harassed out of my home. These people are absolutely insane. I've had to leave my own home for extended amounts of time just so that I can try to relax. My hair is falling out due to the excessive stress they have brought upon my life from their lies and harassment. I've been living in housing communities for over a decade and have never experienced this level of discrimination or harassment. I've had to engage my counsel and the proper authorities to deal with this matter. It's an absolute waste of time and money. I regret nothing more than the day I moved into this property. If you are Black, you are not welcome in this neighborhood. Stay far away. The 2 guys from maintenance have always been kind when I interact with them. They are always quick to respond and very helpful. So I guess they can be excluded from this.

worst place I ever lived mold everywhere in complex…read more dog shit and trash everywhere unsecure buildings 24/7 foul neighbors and guests Dont F*cking Live Here!!!!

Worst place to live, filthy, management is awful and Maintenace, ignorant tenants that don't…read morerespect other tenants or the buildings inside or out, trash everywhere in buildings, cigarette smoking and pot smoking constantly in all buildings, noisy, walls and rugs in buildings are disgusting. Fitness room is disgusting never any wipes to wipe down machines, cleaning company is awful they never clean the machines in fitness room and only vacuum the first floor of each building if you're lucky. They only care about the appearance of the landscaping, pool area is always disgusting during the summer. NO SECURITY WHATSOEVER ANYONE CAN GET INTO BUILDINGS NO CAMERAS, SYSTEM DOESEN'T WORK FOR YOU TO BUZZ ANY BODY IN, NOR DUE DOORS LOCK COMING IN BUILDINGS. Any other bad reviews you read are true. Wish I never moved here, looking for another place.