(Former resident of about 2 years in Marlborough, MA - never late on rent and no complaints lodged…read moreagainst me) Be advised that when you move out, they will charge you random amounts for cleaning and "repairs", and I'm talking hundreds if not thousands of dollars. They will then sick their debt collector goons on you who will harass you for years. They will try to affect your credit and harass you until they get the absurd amounts of money they claim for nothing at all. I paid rent, pet rent, and was an excellent tenant for two years, and THAT is how Stone Gate will reward you. Good luck with that.

DO NOT MOVE HERE!! This is legitimately the worst experience I've had living anywhere, and with…read moremanagement EVER. If I could give this place zero stars I would, they do not care about the health, safety or wellbeing of their tenants, only their commissions. They will be incredibly nice through the tour, application and move in process, and then they will leave you high and dry as you uncover COUNTLESS problems (from electrical insufficiencies, to water damage, to illegal entry of our unit on several occasions). If you have children or pets, they are not safe here. The office will tell you to contact upper management with complaints, but you will never actually be able to get a hold of upper management (I'm pretty sure they don't even exist at this point, our lawyer hasn't even been able to get a response, and yes it has escalated to pursuing legal action due to the severity of the mistreatment we have experienced.) This place will neglect you and bleed your pockets dry. Also the photos online are 1000% edited and/or staged because it does NOT look that nice here, half the things in the gym are broken, the pool is almost always closed due to issues in the summer and really there aren't any other amenities despite their advertising. This place is literal hell on earth.

Once again the maintenance crew at Ellington Metro West did not disappoint. They responded quickly…read moreto the repair request and promptly fixed the issue. Professional and reliable.

This used to be a great place to live, but things changed significantly under new management…read more Communication is lacking, and repeated attempts to resolve issues were ignored. Instead of working with long-term tenants, management escalated the situation unnecessarily. I've submitted a formal complaint to both on-site and property management and will be taking further action.

Well, this is my 2nd time writing about them, last time was in January, 2016.....5 stars this time…read moreand well deserved!!! I moved out the end of 2015 to move to an apartment complex, however have since returned and been here for just about a year now. I moved back for several reasons as I searched but after living in a large apartment building, realized that I did not like sharing my entry way with several others and just how much nicer it was to have my own verses hearing every other door close never mind hearing every conversation and noise in the hallway...AND, now I have an outdoor patio and back yard again!! Living back here now, I live in an updated town home with new appliances and new carpeting (I see them continuing to update the homes as renters move out) in addition to now having a heat/AC unit that is quiet verses before when it was an overpowering noise. It's great and really makes your daily living that much more comfortable; they have and are really continuing to put work into this community! The Management staff is still great.....in fact they've been exceptional as we had a bit of a tough time recently both of us being laid off at one point so finances became a bit tricky however they were very understanding and really worked with us which was a relief. Here, you are not just a number, you are a person they care about. If you're looking for that town home, community feel and want to be close to just about everything (major highways, restaurants, shops, grocery stores and even walking trails etc...) and want a friendly place, I highly recommend you to live here!

Pests: Every season there is a new pest in our apartment…read more Whether it's ants, earwigs, spiders, and now MICE ! :( We keep our apartment tidy and they still come. I would hope Windsor Ridge apartments were sealed properly, guess not since critters always find their way in. There was also a bee nest outside the window, inside of the brick. We called the team to deal with it, but I'm not sure if they did. It was there for a year. Central air: The central air does not work in the upstairs of the apartment. We bought a digital thermometer for upstairs and it's always 10 degrees hotter upstairs than it is downstairs in the summer, freezing in the winter. Fire alarms: The fire alarm always goes off in the summer for no reason. Even when they replace it with a new one, it still happens. Clearly they need better fire alarm systems, because it's frustrating getting woken up in the middle of the night for no reason. ---- With all this being said, please know that the maintenance team is super nice and friendly - they always do what they can. I just wish corporate took better care of these buildings, especially since we're paying such a luxury premium ($3000, utilities not included) to live here.

We have lived here for 5+ years. Beautiful clean grounds and top notch maintenance department. Luis…read moreis the best. Everything gets fixed promptly and correctly!

Long time resident. Many more positives than negatives. Attention to maintenance requests is a big…read moreplus. Maintenance Specialist, Luis, is OUTSTANDING. He gets 5 stars! Most often, I am not here when he completes a task, and when I return, I see the results of his magic. Today I was here to see Luis the Magician in person as he replaced a 30+ year washer/dryer in my unit. No small feat. Luis completed the job efficiently, thoroughly, quickly and safely, all with a smile and a positive attitude. And I have a second-floor unit! Luis is a tremendous asset for Avana Marlborough!

Avoid this place like the plague. My biggest complaint about this place was the amount of…read morecockroaches we had. The apartment also had water seeping into the bedroom carpet. I called maintenance, and they told me that what I was doing to clean up the water was "good enough". It is impossible to contact Leeann the property manager. She is rarely in the office during the posted office hours. There is no available parking after 7:00pm. Cars are left to decompose in the parking lot. They contacted us to renew our lease, and they attempted to charge us at least $150 more due to "market adjustments". When we ended our lease Eagle Rock listed the apartment at $200 less than what we were paying. They attempted to make us pay for a full months rent even though we had already paid our last months rent, our move out date was at the beginning of the month.

Did not renew my lease due to poor management!, insect/pest problems!! Security issues!!…read morecleanliness and unorganized drunk maintenance on property. Stayed a year and will never even think of this place again!!!! I was so happy to move into a real Establishment with real amenities and service that cares for the people who pay rent! FXXK YOU PARK VILLAGE MANAGEMENT!! FXXK YOUR Corporation, stop Lying to your people and update your Building codes, you guys are in complete violation!! Do not rent from this property!!!!!

It was ok until we planned to move out…read more We were charged for normal wear and tear out of our pocket. I have lived in apartments all over USA no one has ever charged me for petty stuff.

I live in this complex and the people couldn't be nicer the maintenance couldn't be more helpful…read moreand the staff at the office is so nice the pool is nice it is well maintained if you have a concern or issue you just call the office and they will help you with whatever you need whether its a key or you need something repaired they will be there the apartment are very nice there are 8 buildings and there is a play ground and a basketball court I have lived in a house all my life and the apartment living here makes me want to live in an apartment for the rest of my life.

Without divulging too much detail, I have had quite the situation to deal with at my property. In a…read morenutshell, Empire has been an absolute pleasure to deal with. They are extremely professional and prompt and I wanted to specifically mention that it has been wonderful working with Jenna in finance. With all the stress I've had to deal with in getting things fixed up in my home, Jenna has done her part in putting me at ease and making sure things are handled so that I don't have to worry as much. I absolutely recommend this company.

Worst property management company around. High HOA fees for absolutely nothing but dead grass and…read morehorrible upkeep of the buildings. You definitely don't get what you pay for and consider buying a place that is managed under another company. You don't want to be stuck with this one. 14 years my property has been managed by them and each year it gets worse and worse. Higher standards are not this companies goals... just higher fees for their pockets... not our plugged up gutters, roofs, lawns, siding, doors, etc. ​

Josh: Maintenance Manager/Windsor if Hopkinton MA Josh is a…read morevery professional and detailed oriented personnel. His professionalism and customer service aptitude are outstanding and so far the best experience I had since residing at Windsor of Hopkinton MA. Josh listened to my concerns and approached the issues, then guide me through the pros and cons of the heating system. I moved in the apartment one year ago while living with no heat in half of the apartment but Josh made my experience so welcoming ! I wish I had this experience when I first moved in then I would not have all these anxieties while living at Windsor of Hopkinton MA. Thank you Josh! I hope the rest of the team observed your professionalism and passion to be of service which enables residents to feel at home!

I moved into Windsor at Hopkinton in 2022 and will be leaving in 2026. Over the course of my…read moretenancy, my experience has been deeply disappointing, and I feel it is important to share this review for anyone considering this community especially families. Maintenance services are adequate at times, but consistency and urgency are major issues. On two separate occasions, the air filter in my apartment was left unchanged. One of these incidents caused the AC unit to trigger an alarm at 3:00 AM, waking both my newborn and I . Despite the urgency, no one arrived for nearly two hours to resolve the issue minding you the alarm was still going off. Additionally, I experienced a bug infestation that required my apartment to be exterminated twice. I have never lived in any residence--apartment or otherwise--that had roaches or similar issues. After speaking with multiple neighbors, it became clear that this is not an isolated problem; there appears to be a widespread roach infestation throughout the property. Repairs are often handled with little to no urgency. At one point, my apartment key stopped working, forcing me to leave my unit unlocked for three days whenever I had to leave. This was a serious safety concern, yet it was not treated as a priority by management. The apartments themselves are poorly constructed. During the winter months, the units become extremely cold, regardless of heating efforts. Police are frequently called to the property, hallways often smell of trash and animals, and there are no security cameras monitoring the parking areas. When my car was hit, there was no footage or accountability. There is also a high likelihood of vehicle break-ins. The leasing office experience is particularly frustrating. Staff members often provide conflicting information, and it is difficult to get clear or accurate answers. Transferring units is unnecessarily complicated and stressful. When your lease ends, tenants are given very limited and expensive options: * Re-sign for another full year * Pay a $2,500 lease termination fee * Or go month-to-month for over $4,000 per month If you request a unit transfer, there is an additional $2,500 transfer fee, and tenants are required to undergo a new credit check and screening, regardless of how long they have lived in the community. Once notice to vacate is submitted, it cannot be rescinded. In my case, I experienced a personal emergency and needed to remain in my unit after giving notice. I was informed that my apartment had already been re-rented within days. Management stated they could ask the incoming tenant to move to a different unit with the same layout; however, this seemed unlikely, especially given that another identical unit was already available for the same move-in date. Ultimately, this situation is leaving my baby and I without housing, which was extremely distressing. Tenants are expected to return units in their original condition, which is reasonable. However, management also offers paid cleaning services to restore the unit to "move-in condition," raising concerns about whether apartments are properly deep-cleaned before new tenants move in, or if minimal work is done before repainting and re-renting units. I was a responsible, quiet tenant who caused no issues and rarely complained. It is unfortunate that I feel compelled to leave a review like this, but residents are paying significant amounts of money for housing marketed as "luxury." Voucher or not, tenants should not be treated this way. Those using housing vouchers, in particular, appear to be treated unfairly. Finally, many of the positive reviews seem inauthentic, and management responses often appear focused on protecting their image rather than addressing tenant concerns. I strongly encourage prospective renters to thoroughly research and consider other options before committing to this property.