My son brought my truck to get a tire patched. Employee took it upon himself to root through my car…read morelooking for the lock lug and breaks the handle to my center counsel. Owner doesn't want to stand by the damage and tells me he's been burned many times before. We I'll help you out there and tell you to not let your dipshit employees root through vehicles and ask the owner where the lug is at and have the owner get it. Your welcome dumbass!

First, let's start addressing the current lady they have answering the phones. Horrible…read moreSecond the current Mechanic is more of in and out get it out of my face type. Doesn't care about people. Went in for differential leak, put it on lift shook my cv axle and quoted me for entire "new axle" assembly 4800$. I've come across some shark style shops in Lasalle County. But this takes the cake. And when i came pick up the " quote" just said part unserviceable, new axle 4789$. The woman didnt care to answer any questions and said the mechanic was busy atm but she could try to ask him questions. But really she was meaning we are not interested in your concerns at this time.

Eric always makes sure my truck is well taken care of every time I drop it off, the staff seem very…read moreprofessional, every tire shop in town would not work on my trucks tires (37x13.5r20's on stock 8in wide rims. This is common with aftermarket/lifted trucks) due to the size not being listed in the computer, Cassidy took me right in and was able to fix my issues everyone else could not. I've been back since with rotations and the care they have while working is few and far between, good job guys!

The best tires I've ever bought. We travel a lot especially along dirt roads and no problems at…read moreall. Great customer service !

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

What a waste ! Placed an order for a 2025 Yukon Denali Ultimate in May, 2025. Five months later…read morethey get an allocation and then start to change not only my trade in value by 15%, but also the new car price. Don't think because you have something in writing that they will stand by it... Bottom line - I walked away.

My husband was hit by a deer late one night while driving home from Chicago. The windshield was…read moreshattered and basically the whole drivers side of the car damaged. The police called a local towing company who took the car back to their lot. When they didn't bring it to our area (a little over an hour away) the next day as we had scheduled, we looked for a body shop in that area on Yelp and Facebook and found one that looked promising. This is where Heartland comes in! I left a message on their machine since they were closed for the weekend. My first positive surprise was when the owner called me later that day. We decided to have them do the work and told him we'd contact the towing company to get the car over there. Unfortunately it took several days before it got there (which is why I won't be posting a positive review for the tow co.). Once it arrived they reviewed the estimate from our insurance company and started ordering parts. The car was completed sooner than we anticipated based on the length of time insurance estimated, plus thanksgiving week. My husband went to pick it up earlier this week and is thrilled with how it looks. There had been slivers of glass in the interior from the broken windshield, but the guys vacuumed and cleaned out everything...including, apparently, our change cup. They did say we may still find some here and there over time. Bottom line- my husband would recommend them based on the fantastic job they did putting our car back together ($9000+ damage). And I was thrilled with how friendly they were working over the phone. I called several times to see if the car had ever gotten there from the tow lot, and received updates from them once they had it. I've still never met them but wholeheartedly recommend them!

Decided to have some work done on the quarter panels of our SUV. We could see there was a touch of…read morerust starting on the quarter panels. We went to Jason and asked for a price to have it fixed. He gave us a good price. He did the work and then assured us he had protected the area from further rusting..... 6 months later it's evident that whatever he did didn't work.... I called hi to let him know. He said stop by. I did..... he looked at it and then informed me he doesn't guarantee rust prevention work.....just a heads up....here's the photos

I don't usually leave negative reviews, but this place really earned it. The staff was rude from…read morethe moment I walked in. No greeting, no basic courtesy, and when I asked simple questions about the repair, the person at the counter acted like I was bothering them. It's already stressful dealing with car issues, and the attitude here made it even worse. I ended up taking my business elsewhere, and I'm glad I did. There are plenty of shops that know how to treat customers with respect, this just isn't one of them. I wouldn't recommend this place to anyone.

When I needed to have repairs done on my vehicle there wasn't a doubt that I would have Dave Todd…read moretake care of it, Great mechanic, trustworthy, dependable and fair. He is there to help his customers and community not rip them off. Some people may have to wait a little longer than normal but if you wat the job done right go see Dave, the man with a heart as great as his mechanical skills.

DO NOT COME HERE FOR ANYTHING!!!!…read more One of the associates sold me on a radiator flush on my 07 Ford Expedition and I ended up blowing the seal out of my water pump they told me because of the age of the vehicle it was probably leaking already. Well it wasn't pulled into Home Depot which was right across the street ran in bought something came out and I had a puddle of antifreeze underneath my vehicle they don't have a clue on what they're doing there . Friend of mine blew up as engine because they did not tighten the oil filter up and leaked oil all the way home by the time he was half way home, witch was only about a 2 mile drive his engine seized up!!!

This uses to be very efficient but today I waited 90 minutes while the car in front of me sat in…read morethe bay waiting for service. There were at least four people "working" but not a lot happening. Would not recommend.

I'm from Morris Illinois. Wanted some cosmetic repairs and detailing done on my 1972 Chevelle…read moreRetromod. Searched, checked out local shops I trusted. Most of them have retired. Checked out Beard Brothers, what a pleasant find! Does not look like the same car, A fantastic job at the repairs and the detailing is unmatched. I would put their work against anyone in the country. Jim and Justin are fantastic professionals. They run a top rate business with fair pricing. They treat all cars like their own. P.S. They have a beautiful frame off restored 64 Corvette Convertible for sale. I will definitely proudly recommend them. Tim Johnson Morris Ill.

Honest, dependable and knowledgeable. The owner helped me with an off site vehicle inspection. He…read morewent above the call of duty out of courtesy and professionalism. I would highly recommend to anyone looking to do business here.

Was heading back to California after visiting family and my windshield wiper system went haywire in…read moremy car. I was recommended to Valley Ford. Ryan and Dustin were fantastic!! Dustin reconstructed my wiper hoses and the system is now better than factory. Thanks Ryan for getting me in and a huge thanks to Dustin for the fantastic work!! Highly recommend this team.

Recently bought a car with Mason. He made the entire process very quick and easy!! Answered any…read morequestion I had , and took care of every little detail. Highly recommend !!