Service was exceptional! Thank you!!…read more My daughter's car (a Ford Escape) needed a new alternator. Per usual, the issue arose 2 days before she had to return to Ann Arbor. My Ford dealer was too busy to work us into their schedule so we took it to Princeton Chevrolet. They understood the timing issue and worked us right in for the repair. So everything is right on track! Then I receive a call and was informed that while changing the alternator the AC compressor was damaged (with the Escape you have to remove the compressor to get to the alternator). With the timing of my daughter's return to Ann Arbor it was not possible to get the replacement part before she had to leave town (this was in January so she didn't require AC at that point anyway) . Scott, the Service Advisor at Princeton Chevrolet, informed me that he had discussed the issue with their Service Manager (Andrew) and that they knew the compressor had been damaged and that they would take care of it. Two months later my daughter is back in town and I call Scott at Princeton Chevrolet. In all honestly, prior to making the call I was curious how this conversation was going to go. In any event, right out of the box Scott tells me - not a problem, I remember this well. Bring the car in and we'll take care of it. I just got back home with the Escape, it has a fully functional air conditioner and the full cost of the repair was covered by Princeton Chevrolet! I very much appreciated the honesty and straight forward conversations with Scott. Not convinced I'd have received the same level of service at other establishments. Thank you AGAIN to Scott, Andrew and the others at Princeton Chevrolet!!! I'll definitely be back to support your business!

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

My friend recommended this body shop. The guys did an amazing job on my 1965 Ford Mustang. The guys…read morechanged my front tires and fixed alignment. Car runs great. I am very satisfied and highly recommend this body shop. Thanks Greg

My son brought my truck to get a tire patched. Employee took it upon himself to root through my car…read morelooking for the lock lug and breaks the handle to my center counsel. Owner doesn't want to stand by the damage and tells me he's been burned many times before. We I'll help you out there and tell you to not let your dipshit employees root through vehicles and ask the owner where the lug is at and have the owner get it. Your welcome dumbass!

Some of the nicest people I have ever met! I was 1.5 hours away from home and still 2 hours from my…read moredestination when my engine started over heating. This was the nearest town from the interstate and Gio got me right in for my car emergency. I was back on the road in 3 hours and safely got to my destination. He and his team were extremely thorough with my car and walked me through everything he was doing/what was wrong. Pricing was extremely fair and their hospitality was unmatched, as I was stuck in their lobby the whole time. They were so sweet to check in on me and offer me food and water. Would recommend to anyone!

I know that I can always count on Giovannis to gve me a great price and solution. Doesnt try to…read moresell you fixes you dont need. Lets you know if repairs can wait or should be done now. Have had many cars fixed there. Highly recommend

Great place, as long as you don't like a nice waiting room (I don't). 2026, the owner may be…read moregetting ready to retire. As long as he is there, it is a great place for tires at least. I also had them check the alignment after I did some work and another place said I needed a tie rod. THis was after the other place originally said ball joints are needed for the alignment, which I then replaced. Since the other place did not say I also needed a tie rod originally, I took it to King for a second opinion. 5 minutes after they took my truck, they came out and said the same. I asked them to show me (so I could learn) and they were more than happy to do so. Very fair in what they charge.

exceptional customer service, knowledgeable, compassionate group of hard workers whether it's…read morelast-minute emergencies or scheduled appointments highly recommend they've never let me down. I can always count on them.

I'm from Morris Illinois. Wanted some cosmetic repairs and detailing done on my 1972 Chevelle…read moreRetromod. Searched, checked out local shops I trusted. Most of them have retired. Checked out Beard Brothers, what a pleasant find! Does not look like the same car, A fantastic job at the repairs and the detailing is unmatched. I would put their work against anyone in the country. Jim and Justin are fantastic professionals. They run a top rate business with fair pricing. They treat all cars like their own. P.S. They have a beautiful frame off restored 64 Corvette Convertible for sale. I will definitely proudly recommend them. Tim Johnson Morris Ill.

Honest, dependable and knowledgeable. The owner helped me with an off site vehicle inspection. He…read morewent above the call of duty out of courtesy and professionalism. I would highly recommend to anyone looking to do business here.

100% would recommend. Mike communicated well, and was easy to get a hold of. My car came to him in…read morepieces, and was a complete mess. He and the other mechanic somehow got everything back together, and running great. The price was fair, and he kept me informed every step of the way. I'm never happy I'm seeing Mike, but I'm always happy with his service.

I have dealt with Mike for over 15 years. He has kept my three cars running as if they were brand…read morenew. Each is now approaching 300K miles, He is the most honest mechanic that I have ever dealt with. He is knowledgeable and if needs additional background material to accomplish a quality job, he finds it. I have complete faith in his abilities and highly recommend him to anyone needing auto repair. He does not sell needless parts or unnecessary services. John Young Princeton

Fast Response really great experience going thru a tough situation highly recommend a Gentleman by…read morethe name of Ruben assisted me and my loved one in a time of need was there at location within 20 Mims of call very professional also affordable

Super fast response, fair prices and GREAT WORK!! Highly recommend 100% They came out to get my…read moretruck towed it and fixed my cv axel with ease!

Called for an appointment and was told to come right in. Recharged my A/C at a moments notice, on a…read moreSaturday. Friendly and reliable.

Took my car in for an oil change and was over-charged. Not sure if it was because my wife took it…read morein and figured nothing would be said about it. It is a shame that they would do this to customers. My only thought is they do not want repeat business. Took in a Chrysler product that had a 3.2 litre V6 and they charged us for 8 quarts of engine oil for the oil change. When I questioned them about it they swore that this is what they put in. He said they drain it extra long. Made a statement that it is the darndest thing every now and then they run into 6 cylinder motors that take extra oil. Though Owners manual and my neighbor who is a Mechanic at a Chrysler dealership says 6 qts.