My husband was hit by a deer late one night while driving home from Chicago. The windshield was…read moreshattered and basically the whole drivers side of the car damaged. The police called a local towing company who took the car back to their lot. When they didn't bring it to our area (a little over an hour away) the next day as we had scheduled, we looked for a body shop in that area on Yelp and Facebook and found one that looked promising. This is where Heartland comes in! I left a message on their machine since they were closed for the weekend. My first positive surprise was when the owner called me later that day. We decided to have them do the work and told him we'd contact the towing company to get the car over there. Unfortunately it took several days before it got there (which is why I won't be posting a positive review for the tow co.). Once it arrived they reviewed the estimate from our insurance company and started ordering parts. The car was completed sooner than we anticipated based on the length of time insurance estimated, plus thanksgiving week. My husband went to pick it up earlier this week and is thrilled with how it looks. There had been slivers of glass in the interior from the broken windshield, but the guys vacuumed and cleaned out everything...including, apparently, our change cup. They did say we may still find some here and there over time. Bottom line- my husband would recommend them based on the fantastic job they did putting our car back together ($9000+ damage). And I was thrilled with how friendly they were working over the phone. I called several times to see if the car had ever gotten there from the tow lot, and received updates from them once they had it. I've still never met them but wholeheartedly recommend them!

Decided to have some work done on the quarter panels of our SUV. We could see there was a touch of…read morerust starting on the quarter panels. We went to Jason and asked for a price to have it fixed. He gave us a good price. He did the work and then assured us he had protected the area from further rusting..... 6 months later it's evident that whatever he did didn't work.... I called hi to let him know. He said stop by. I did..... he looked at it and then informed me he doesn't guarantee rust prevention work.....just a heads up....here's the photos

I was purchasing a 1966 Mustang in Princeton, and these guys were awesome! They really took the…read moretime to make me feel valued. They put the car up on the lift for me and pointed out various things about how great of shape the car was in. They were very helpful and friendly in giving me their professional opinion on the car I was buying. I would recommend this business to everyone! They truly went out of their way to help me out! Five stars customer service!!

Brown's Auto is fantastic! They were very nice and very knowledgeable, and got us fixed up quickly…read moreand reasonably, even though we're from out of town. If I need service in Princeton ever again, I'll be back. All dog lovers need to come meet Hank, the affectionate, bulldog.

Hap's is hands down one of the best Auto Repair shop in the Area! Have had many things done there…read morefor several years. Tires, batteries, Muffler, Electrical! Can't say enough about the work , and Gentlemen running the business. Many Many years of great experience fixing anything on cars and trucks. Highly/ Highly Recommend!

Took care of me patching a tire on a trip between Chicago and Quad Cities. Good guys. Lots of race…read moretrophies!

Super nice, informative and was able to respond right away to remove my husband and his vehicle off…read moreof the expressway! Gave us great information about the insurance process that we would not have known. Great to deal with, not many people like him around that you can find these days.

Very responsive and they offer quick services. My keys were locked in my car and after waiting 6…read morehours for AAA I contacted Shane's Towing. My family and I were on a campgrounds so it was hard for me to tell Don exactly where I was however, he was able to arrive to my family and I within 15 mins of me contacting them. He went above and beyond to fix my car quickly without any issues. If you are in Woodhaven Camp grounds I highly recommend using Shane's Towing

Randy and Mark are great. They went above and beyond helping me get my suv worked on and did it…read morevery quickly and professionally. Thank you Joe's

From the owner: Products: Tires,…read moreBatteries. Services: Auto Repair, Heating and Air Conditioning, Oil Changes, Steering and Suspension, Tire Rotations, Brakes, Exhaust, Electrical Diagnostics and Repair, Computer Diagnostics, Fuel Systems, Routine Maintenance, Towing, Jumpstart Service, Tire. Brands: Interstate Batteries, BG Products. Location Facts: Across the Street from City Hall. Convenience Factors: Emergency Service Available

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

What a waste ! Placed an order for a 2025 Yukon Denali Ultimate in May, 2025. Five months later…read morethey get an allocation and then start to change not only my trade in value by 15%, but also the new car price. Don't think because you have something in writing that they will stand by it... Bottom line - I walked away.

Did the work that needed to be done and at a great price. Rich welded in a section of exhaust pipe…read morewhere other shops would recommend replacing the whole section. Kudos to him! Bob Watson Lake Thunderbird