On a Sunday night at a reasonable amount of time past the normal dinner rush, I placed an order for this delivery company to pick up a large food order, on top of giving them 45 minutes notice before the order would be ready. After telephoning the company after waiting for well over an hour, the dispatcher informed me the order had not been picked up, could not give me a straight answer on how long it would take. He informed me he would get in touch with the driver and call me back promptly. Since this second call, I waited an additional hour with no response. On trying to call the company back, no one answered the phone.
The driver showed up and was absolutely fantastic. Unfortunately the best he could offer was free delivery on freezing cold food. I then proceeded to call the delivery company and ask for a little better. The owner came on the line and said the best that they could offer was free delivery. I said this was rather unacceptable given the high priced order and the temperature of the food, and he then rudely and sarcastically asked, "What do you want me to do, come down and give you $20? Would that make you happy because you're never going to use us again." I responded with "Of course I will never use you again, if you cannot provide any sort of responsibility to your customers" at which point he hung up on me.
We heard them confirm our order time over the radio and that one of the delivery drivers had forgot about it. Feeling bad for the driver who actually came, and knowing that he had to pay for it out of his own pocket, we offered 25% less than the order cost which he reluctantly accepted. If I could get this particular driver to bring any future orders, if perhaps working for a different company, I would have no seeing him again.
In times where our economy is dwindling, you would think there would be more motivation for this company to provide the only service they do properly. As far as I'm concerned, I will never be ordering from them again and I would encourage others to choose wisely in their delivery company. read more