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"North to Alaska We're goin' north, the rush is on" (Elvis Presley) Never having gone on a vacation cruise, I really didn't know with any degree of certainty what to expect. I expected a small cabin and a lot of food, right? That's what I've heard my whole life. Well, I was very happy to learn my #1 expectation was very wrong, and my #2 expectation proved to be incomplete. Our cabin wasn't that small at all. We had a King sized bed, a big flat screen on the wall, a desk, two night stands, a big closet, and lots of storage nooks and crannies everywhere. We had enough room to store what we brought in two large suitcases, The bathroom was small,. but not the very smallest - I am 1,000% sure I've seen some smaller bathrooms in hotels. How can I describe the ship? The Pacific Princess was massive, like a floating downtown city block that's seven stories high and can accommodate 2,600 guests. The physical beauty on the ship is all around you. You'll see multiple swimming pools and hot tubs, concert halls and entertainment venues, and jewelry and clothing stores. They have 5 sit down restaurants (better get reservation), a few smallish food locations (think pizza, nachos, burgers and dogs), a few scattered coffee shops, a dozen bars, and of course a humongous buffet for breakfast, lunch and dinner. We used one of their restaurants for lunch and a few dinners, and hit the buffet for the other meals. I didn't expect there to be so much entertainment, programs, and shows on board. You get a slick event schedule every night to let you know what's going on the next day. As I write this I'm looking at the Event Listings for July 18 -Day 4. Here's what I see:a photography lesson, bible study, Sudoko, Bridge, Mah Jong, Pickelball and Chess, Quiz and trivia contests, Bingo, Ping Pong and 3 on 3 basketball competition, an Arts and Craft Project of the Day, outdoor movies on a swimming pool deck, line dancing classes, small concerts and big elaborate Vegas style revues, and hundreds of shore excursion options. Planning each day is a challenge to match your schedule with their options, and a time of day or night that works for you. They even host Alcoholics Anonymous meetings. No mention of the cruise is complete without the staff on board, and there must have been 200 waiters, servers, attendants, entertainment hosts, musicians and dancers. Every single server we came we interacted with had a 500 mega watt smile. Now everyone knows the word "medallion" right? Well on a Princess Cruise your medallion serves as your wallet. You get a small gizmo with the Princess logo and you wear it on a neck lanyard at all times. It's a way you unlock your cabin door, to get your drinks charged to your room, and its also a security measure to know how many folks leave the boat during shore excursion time. After we left Vancouver, we stopped at Ketchikan, Juneau, Scagway, Glacier Bay National Park, and Anchorage. Most of the cruisers had shore excursions booked, and many just walked around the towns to soak in that local flavor. To wrap this up, I have to say I really enjoyed our Cruise a lot. Princess was terrific.
SO...I've rated the cruise line (specifically, the Grand Princess line) 3 stars overall for my recent Alaskan cruise. Still, I felt I should give some just-dues for their efforts to provide good food on board... To simplify, their Horizon Court (all-day buffet) was good (not great). They started off really strong on Day 1, but fizzled out toward the end of the trip. I was impressed with the number of amazing appetizers (namely, Ceviches?) and mini desserts. Especially given that this was the first cruise following the pandemics (??), I thought they did really good. Their dining rooms, Botticelli and DaVinci, was also pretty good. Well, Botticelli was good, and DaVinci was closer to great. We had dinner only once at Botticelli...and honestly, more than the food, I was put off with the ridiculously vintaged dining room. I thought they should have renovated the carpeting at the very least?? DaVinci was much newer...just nicer. Service was good, but we did have this 1 waiter at DaVinci that was really, really "OFF". He was inappropriate in many, many ways...too many for me to get into. Honestly, can't believe he hasn't been fired yet. My biggest compliments go to their Specialty Dining...at Sabatini's (Italian fare) and Crown Grill (Seafood and Steak House - dined twice). The foods here were Excellent!! In fact, I had some appetizers and desserts that were unbelievably good...and so innovative. Never-before-seen type dishes! I'd rate 5 stars if the reviews pertained only to these 2 Specialty Dining options. I have to also mention that their Alfredo's Pizzeria was pretty good...and the International Cafe REALLY good (so many great desserts and dessert coffee options!). Kudos! Overall, based just on the foods (from Horizon, to regular and speciality dining rooms), I feel they deserve 4 stars...especially given how they were able to do better than what I had expected, given the Covid disappointments in all dining establishments (on and off the boats...everywhere!). PS**Since I took a ton of foodie pix, might as well photo-dump them here...Enjoy!
There is a 2 part review for Princess brand trips. You need to take the Alaskan cruise on the Sapphire Princess. I have never experienced anything like it. It was my very first cruise EVER and it was a 20 out of 10. The food was excellent! The staff was next level. Super friendly and always smiling. We got close to some staff members that made our experience extra special. Let's start with our cabin steward, Christopher. He made sure we always had a made bed and clean room. Sometimes he made it 2 times a day. Of course we didn't expect that, but he always went above and beyond and always made us feel welcome. We had dinner every evening at the Blue Moon restaurant. Where we had the same table reserved by Anne every night. They made us feel like rock stars. The best part was seeing Armand every night. He waited on us with a smile and joked. We got to know his story and he we grew to admire this hard working young man. He made us laugh and played along with our banter. It felt like we were coming home to eat dinner with friends. The management staff was also excellent. They always made sure we were ok. For breakfast we dined at the International dining room. There we had the same table every day with Georgina. We enjoyed her warm company. She got to know us very well, and made sure my boyfriend had his favorite juice mix ready every morning. This cruise experience was like no other. Another little gold nugget bonus was that they played episodes of the Love Boat. How awesome is that!! It truly gave me a feeling of nostalgia. The organization of this experience was phenomenal. I loved the technology in the ship. No money or cc was ever needed. The ship operated on a medallion system. The medallion showed staff who you were, and kept track of everything ordered. It sounds a bit invasive, or big brother, but it's not. It's actually a really cool system. The last day we were invited to watch a show performed by the wait, and kitchen staff. It was very entertaining and funny. I loved it. They got a standing ovation from the audience because they truly deserved it. Every passenger on that ship appreciated the amazing service and hospitality. The 2nd part of my review is the land part of the Alaskan cruise that I did not enjoy. My recommendation is to only do the cruise. Do not do the 3 days -Denali lodge- McKinley lodge-Captain Cooks. I have a lot to say about this part, and would give this land experience a 0. You will spend more time on a tour bus than in any of the lodges. Captain Cooks was a very nice hotel but only slept there, and had to check out at 7 am to catch a plane. I didn't get to enjoy the city, or the beautiful suite, plus someone from the princess group broke my luggage. They had to give me a replacement because my wheels were broken, and they cracked the bottom of my hard case luggage during all the moving from bus to bus. Denali Princess lodge is up for debate. Some like it, I hated it. See my separate review on the Denali lodge. This land tour soured my trip so much, that it made me forget how amazing the cruise experience was. Like I said, we spent most of the land trip waiting for busses and being crammed into hot tour busses packed with 80 passengers for 8 hours, 2-3 hours etc. I was nauseous most of the time, and felt disoriented. These tour busses had no fresh air circulation. It was a hotbed for viruses. People in very close proximity coughed and sneezed with no mask. Plus they kept the temp so warm it was bound to be a Covid disaster. I ended up with Covid after these bus rides. The timeline all points to these awful bus trips. The cruise didn't have a lot of passengers and we all were safely distanced from others. So no, it wasn't the cruise ship. You are only in the hotels for a few hours before you are herded off like cattle to the next destination. It's stressful and rushed. You also spend most of your time waiting in lobbies so you can fight for a decent location in the bus. I truly hated this 3 day land tour and will never do it again or recommend to any friends. The cruise part definitely wil recommend! Loved every second of it. The sapphire princess ship crew was very diverse and had staff from all over the world. It was wonderful getting to know them and learning their stories. We were so impressed by our experience on the Sapphire Princess that we even discussed planning another cruise with Princess. That changed after we got off the boat and did the land portion. That really put a sour end to a perfect sailing experience. It doesn't matter tho. We will still book a trip, but will stay on the seas. I think princess needs to reevaluate their land portion of these trips. They are a disaster. Anyone who genuinely enjoyed the land part, must have very low standards in life.
here we go a bag got left in security tried to go back to retrieve it they would not let me off the ship four hours before sailing they assured me it would be on the boat at customer services later never showed up had to pay $223.65 to have the bag shipped from Vancouver back to California trying to get a refund from Princess is a joke. They had no problem taking my $7000 for their trip first day on the boat, couldn't wait to get in the hot tub. There's five hot tubs on the Caribbean princess none of the Jets work so you get 100° bathwater five places on the ship money I paid could pay to fix all their hot tubs. A lot of the elevators did not work. A lot of the women's bathroom did not work and if I don't get this refund, I will never sail with Princess again, though the crew were spectacular. The food in the restaurant was good the buffet worse than hometown.bought the insurance to no avail they don't wanna give you back one dollar . Brenda in property claims gave me the runaround. Send it here. Send it to her. Ask her to reply to my email. She couldn't even do that. Their customer service sucks. Raymond Ennes
I am on the cruise know and it is my last day. The views are amazing and the food is good. I am disappointed in the room. I got a balcony room because I wanted to enjoyed the views without the crowd. My door handle to the balcony was loose, the balcony light didn't come and and they tried fixing it a few times with no luck and the balcony barrier was filthy and cloudy. The Steward did his best to resolve the issues but only could fix the door handle. The hotel general manager asked for feedback via a form to fill out to all the passengers in the middle of the cruise and to provided these issues. The called me the next day asked if I wanted them fixed (which they didn't) and said that they would compensate $500 on a cruise within 1 year. I said I wasn't sure if I would be cruising again that soon. I asked that it be applied to the current cruise but they only applied $125. My balcony room was more than $125 over the price of the room without a balcony. I wish I could tag Karen McIntosh, the Hotel General manager
Star Princess - "North to Alaska" cruise!!! (June 17-24, 2017) My oh my, where do I even start??? I absolutely loved every second spent on the ship!! We started in beautiful Vancouver on a bright and sunny day... the "welcome aboard" festivities were simply perfect! Lots of festive music, dancing characters, pool excitement and smiling bartenders! What a send-off! From the minute we stepped foot aboard the vessel, we felt welcome. I could go on and on naming our favorite servers, waiters, bartenders, housekeepers, etc.... but I think it is just easier to say that not one of them was unfriendly or seemed to not love their job. We felt like personal friends with quite a few by the time we reached Anchorage. We kept busy with all the things the cruise had to offer; dancing, crafts, karaoke, pool, hot tub, our beloved balcony, bars, live music and our favorite of all was The Voice of the Ocean (yes, folks, it was officially "The Voice" only on our ship) and I'm proud to say that my amazing nephew won in the final round. Couldn't have been more perfect for our family of 9 and a guy who will be heading off to college in the fall. Fun competition and so many amazing singers were onboard! Who knew?? We loved each of the ports; Ketchikan, Juneau and Skagway. Each had it's own unique feel and the time allotted off ship was very reasonable. We didn't do any of the excursions through Princess though (we booked separate). I'm sure all ships do this, but how wonderful it was while touring through Glacier Bay and College Fjords that the ship did several sloooowwwwwww 360s so each part of the ship was able to enjoy it's massive beauty and splendor! Hearing the crack of the ice was simply amazing. Our final stop up in Whittier/Anchorage went smooth as we departed the ship. The crew and instructions were easy to follow and there was no mad rush or cattle call feeling. Everything from our first step on to our last step off was magnificent!!! Thank you Star Princess!!! "Boss Tony" and I loved each and every one of you! (Even you Ray Ray.... you sly dog. And Romnick, you weren't just speedy, you were speedo!) Say hello to our Cabin C205, she was good to us!! CHEERS!!!! (yes, just copied the review from "Princess Cruises" wasn't sure which one)
THINK TWICE ABOUT PRINCESS CRUISES, AND GOOD LUCK GETTING A REFUND CHECK AFER YOUR CRUISE IF YOU'RE OWED A REFUND. We pre-paid cruise, excursions, etc before sailing 7 days in Alaska from Seattle. Our excursion was canceled by the ship due to weather understandably so. We stayed within our package budget and have an overpayment total of $1314.33 from our helicopter dogsled canceled excursion. I've contacted customer service, customer relations, email, live chat, and everywhere else almost 20-30 times in the last 6 weeks since we came home. I must've spent 8-10 hours so far on trying to get OUR $ back. Did you know they "assume" if you have an overpayment you want them to keep it as a "future cruise credit" unless you contact them a million times to beg, plead, and demand your $ back? We spent over $7,500 on a 7-day cruise for 2 with 2 excursions, not including airfare, and will never go back to Princess!!!
Princess cruises has amazing customer service for the majority of the time. We loved our stateroom steward and waiters. They were amazing and always did their absolute best. The photography staff was awful! We had bought packages and were extremely disappointed with their attitude and treatment of customers. The photos took too long to take and were not good quality. Anthony was one of the worst workers in the photo studio. He was snotty and unhelpful. Our stateroom had carpet stains on the floor, which was the only issue. Our balcony gave way for majestic views. I loved the opportunity to get up close with the glaciers and visit beautiful places. Royal Princess- Alaska
Princess has such an investment in infrastructure there is really no other company you can use for an Alaskan tour. The buses, bubbletop trains, 2 lodges and exclusive access by the cruise ships to the glaciers makes for an incredible vacation everyone should try. On the critical side, the average age on this tour is 68 and the variety and flavor of food on the ship matches that palette. There are lots of long lines and activities on the ship itself are overcrowded.
This is my second time with Princess to Alaska, the first time on the Island Princess. (I'm most loyal to Princess but I have taken many others like RC, Celebrity, & Disney) The Alaska itinerary is a must for everyone's bucket list. It can and most likely will rain every day so just plan on it. If you are vulnerable to motion sickness this itinerary has potential to be mostly calm but a cruise may not be for you. Pluses: -Lots of wildlife IF you pay attention. Saw three bears, moose, porpoises that look like small orcas, puffins, otters, porcupine, eagles, etc - Dinner or lunch in the dining room is top notch . Excellent beef entrees like Wellington,, prime, and tenderloin. halibut and salmon were also excellent. Fun appetizers like escargot challenged a few guests - casino was smoke free and had lower minimums than Vegas - theater shows were ok... illusionists was five stars and I also enjoyed the two opera trained performers . - pool depth was 6'+ in parts which was perfect for exercising and turned into quite the wave pool in high sea days that made all the kids have a blast. One pool is covered from rain. - medical on board was excellent - exceptionally clean - movies in cabin continue where you left off - library has plenty of games and books to borrow but only a few tables to play on - guest service is quick and does not argue with you if there is an incorrect charge CONS - only one pickle ball court that is shared with basketball - fitness center is big but NO windows. Everyone wants to use a treadmill watching the ocean!!! - pizza station closes at 10:00 -ice cream closes at 8:00 and never changes the flavors... it's mostly "ice"... we didn't have more than one. - shower space is tiny and water gets on the floor -buffet is a bit tired so use the dining rooms - if you have a large party their app doesn't let you manage excursions or meals for entire party which was my only serious headache with Princess. -laundry is everywhere but rooms only have a few machines so you wander the boat looking for an open one. read more
Hello everyone, This is a review for a recent Cruise to Alaska aboard the Emerald Princess, Jen & I planned this trip with a couple friends of ours Sharon & Zane, this is our first cruise so yes we where excited, we were about 6 months out so did quite a bit of research on what to expect and not and things to bring & not, everything was helpful and a few experienced cruisers we talked with. Well our sail off got 4-5 hours delayed due to a crane that damaged a life boat while loading supplies, so roughly 9pm we were off and I mean full Power ahead, guessing to make up some time due to life boat damage. With full speed ahead and some bad weather on the ocean and some pretty good sea waves that wasn't expected it turned out SEVERAL passengers got motion sickness including Jen, we had a Awesome cabin steward that helped me get some remedies together for Jen, OK folks this combination of thinly sliced Ginger and a Green Apple was amazing, Jen was feeling better within 2 hours. One issue we had and I would advise everyone to check their account DAILY, we didn't buy the alcohol package but noticed on the second day Jen had 7 alcohol charges and me 2 charges, we headed to guest services to dispute the charges while there the CS rep ( we felt ) didn't believe us and even asking Jen if I was buying, here's the best part as we were standing there and the rep had our account up on the screen another charge came through while standing there, the look on the lady's face was shocking, no more question asked and account was credited, my question is why this keep happening when we are all assigned a Medallion to use for purchases on the cruise, I did go and order a coke and noticed the bartenders never asked for the medallion which verifies you with a picture and room number??? I don't understand all the hype on the food ( buffet ) as it got old by the 4th day, our formal dinner nights were much better, the entertainment was pretty good for the most part. Our excursions were fun regardless of the cold weather and rain, it was nice to be off the ship walking around seeing all the shops ( tourists traps lol ). Finally, will we do another cruise? Probably but not soon, we both really enjoy driving on our vacation more freedom to stop & go & see things on your time not on a schedule. read more
Took a spontaneous last minute 7 nt cruise to Alaska, specifically on the Coral Princess. This particular itinerary was called Voyage of the Glaciers with Glacier Bay. We selected a room with a balcony which is always well worth the money. Overall, we had a good time. The ship was dated, but hit the ports we were interested in visiting and we chose this itinerary because it went southbound one way and didn't waste time doing a round trip thus able to cover more ground and different sites. Skip the spa. Absolutely not worth it. The facility and the inexperienced masseuses on cruise ships are a complete waste of money. I've thrown enough money down the drain optimistically hoping it would be better, but it's not. Do something else, anything else. The views of icebergs passing right in front of your balcony are unforgettable. Everyone must visit Alaska once in their lives. read more
"North to Alaska We're goin' north, the rush is on" (Elvis Presley) Never having gone on a vacation cruise, I really didn't know with any degree of certainty what to expect. I expected a small cabin and a lot of food, right? That's what I've heard my whole life. Well, I was very happy to learn my #1 expectation was very wrong, and my #2 expectation proved to be incomplete. Our cabin wasn't that small at all. We had a King sized bed, a big flat screen on the wall, a desk, two night stands, a big closet, and lots of storage nooks and crannies everywhere. We had enough room to store what we brought in two large suitcases, The bathroom was small,. but not the very smallest - I am 1,000% sure I've seen some smaller bathrooms in hotels. How can I describe the ship? The Pacific Princess was massive, like a floating downtown city block that's seven stories high and can accommodate 2,600 guests. The physical beauty on the ship is all around you. You'll see multiple swimming pools and hot tubs, concert halls and entertainment venues, and jewelry and clothing stores. They have 5 sit down restaurants (better get reservation), a few smallish food locations (think pizza, nachos, burgers and dogs), a few scattered coffee shops, a dozen bars, and of course a humongous buffet for breakfast, lunch and dinner. We used one of their restaurants for lunch and a few dinners, and hit the buffet for the other meals. I didn't expect there to be so much entertainment, programs, and shows on board. You get a slick event schedule every night to let you know what's going on the next day. As I write this I'm looking at the Event Listings for July 18 -Day 4. Here's what I see:a photography lesson, bible study, Sudoko, Bridge, Mah Jong, Pickelball and Chess, Quiz and trivia contests, Bingo, Ping Pong and 3 on 3 basketball competition, an Arts and Craft Project of the Day, outdoor movies on a swimming pool deck, line dancing classes, small concerts and big elaborate Vegas style revues, and hundreds of shore excursion options. Planning each day is a challenge to match your schedule with their options, and a time of day or night that works for you. They even host Alcoholics Anonymous meetings. No mention of the cruise is complete without the staff on board, and there must have been 200 waiters, servers, attendants, entertainment hosts, musicians and dancers. Every single server we came we interacted with had a 500 mega watt smile. Now everyone knows the word "medallion" right? Well on a Princess Cruise your medallion serves as your wallet. You get a small gizmo with the Princess logo and you wear it on a neck lanyard at all times. It's a way you unlock your cabin door, to get your drinks charged to your room, and its also a security measure to know how many folks leave the boat during shore excursion time. After we left Vancouver, we stopped at Ketchikan, Juneau, Scagway, Glacier Bay National Park, and Anchorage. Most of the cruisers had shore excursions booked, and many just walked around the towns to soak in that local flavor. To wrap this up, I have to say I really enjoyed our Cruise a lot. Princess was terrific. read more
SO...I've rated the cruise line (specifically, the Grand Princess line) 3 stars overall for my recent Alaskan cruise. Still, I felt I should give some just-dues for their efforts to provide good food on board... To simplify, their Horizon Court (all-day buffet) was good (not great). They started off really strong on Day 1, but fizzled out toward the end of the trip. I was impressed with the number of amazing appetizers (namely, Ceviches?) and mini desserts. Especially given that this was the first cruise following the pandemics (??), I thought they did really good. Their dining rooms, Botticelli and DaVinci, was also pretty good. Well, Botticelli was good, and DaVinci was closer to great. We had dinner only once at Botticelli...and honestly, more than the food, I was put off with the ridiculously vintaged dining room. I thought they should have renovated the carpeting at the very least?? DaVinci was much newer...just nicer. Service was good, but we did have this 1 waiter at DaVinci that was really, really "OFF". He was inappropriate in many, many ways...too many for me to get into. Honestly, can't believe he hasn't been fired yet. My biggest compliments go to their Specialty Dining...at Sabatini's (Italian fare) and Crown Grill (Seafood and Steak House - dined twice). The foods here were Excellent!! In fact, I had some appetizers and desserts that were unbelievably good...and so innovative. Never-before-seen type dishes! I'd rate 5 stars if the reviews pertained only to these 2 Specialty Dining options. I have to also mention that their Alfredo's Pizzeria was pretty good...and the International Cafe REALLY good (so many great desserts and dessert coffee options!). Kudos! Overall, based just on the foods (from Horizon, to regular and speciality dining rooms), I feel they deserve 4 stars...especially given how they were able to do better than what I had expected, given the Covid disappointments in all dining establishments (on and off the boats...everywhere!). PS**Since I took a ton of foodie pix, might as well photo-dump them here...Enjoy! read more
2 years ago
There is a 2 part review for Princess brand trips. You need to take the Alaskan cruise on the Sapphire Princess. I have never experienced anything like it. It was my very first cruise EVER and it was a 20 out of 10. The food was excellent! The staff was next level. Super friendly and always smiling. We got close to some staff members that made our experience extra special. Let's start with our cabin steward, Christopher. He made sure we always had a made bed and clean room. Sometimes he made it 2 times a day. Of course we didn't expect that, but he always went above and beyond and always made us feel welcome. We had dinner every evening at the Blue Moon restaurant. Where we had the same table reserved by Anne every night. They made us feel like rock stars. The best part was seeing Armand every night. He waited on us with a smile and joked. We got to know his story and he we grew to admire this hard working young man. He made us laugh and played along with our banter. It felt like we were coming home to eat dinner with friends. The management staff was also excellent. They always made sure we were ok. For breakfast we dined at the International dining room. There we had the same table every day with Georgina. We enjoyed her warm company. She got to know us very well, and made sure my boyfriend had his favorite juice mix ready every morning. This cruise experience was like no other. Another little gold nugget bonus was that they played episodes of the Love Boat. How awesome is that!! It truly gave me a feeling of nostalgia. The organization of this experience was phenomenal. I loved the technology in the ship. No money or cc was ever needed. The ship operated on a medallion system. The medallion showed staff who you were, and kept track of everything ordered. It sounds a bit invasive, or big brother, but it's not. It's actually a really cool system. The last day we were invited to watch a show performed by the wait, and kitchen staff. It was very entertaining and funny. I loved it. They got a standing ovation from the audience because they truly deserved it. Every passenger on that ship appreciated the amazing service and hospitality. The 2nd part of my review is the land part of the Alaskan cruise that I did not enjoy. My recommendation is to only do the cruise. Do not do the 3 days -Denali lodge- McKinley lodge-Captain Cooks. I have a lot to say about this part, and would give this land experience a 0. You will spend more time on a tour bus than in any of the lodges. Captain Cooks was a very nice hotel but only slept there, and had to check out at 7 am to catch a plane. I didn't get to enjoy the city, or the beautiful suite, plus someone from the princess group broke my luggage. They had to give me a replacement because my wheels were broken, and they cracked the bottom of my hard case luggage during all the moving from bus to bus. Denali Princess lodge is up for debate. Some like it, I hated it. See my separate review on the Denali lodge. This land tour soured my trip so much, that it made me forget how amazing the cruise experience was. Like I said, we spent most of the land trip waiting for busses and being crammed into hot tour busses packed with 80 passengers for 8 hours, 2-3 hours etc. I was nauseous most of the time, and felt disoriented. These tour busses had no fresh air circulation. It was a hotbed for viruses. People in very close proximity coughed and sneezed with no mask. Plus they kept the temp so warm it was bound to be a Covid disaster. I ended up with Covid after these bus rides. The timeline all points to these awful bus trips. The cruise didn't have a lot of passengers and we all were safely distanced from others. So no, it wasn't the cruise ship. You are only in the hotels for a few hours before you are herded off like cattle to the next destination. It's stressful and rushed. You also spend most of your time waiting in lobbies so you can fight for a decent location in the bus. I truly hated this 3 day land tour and will never do it again or recommend to any friends. The cruise part definitely wil recommend! Loved every second of it. The sapphire princess ship crew was very diverse and had staff from all over the world. It was wonderful getting to know them and learning their stories. We were so impressed by our experience on the Sapphire Princess that we even discussed planning another cruise with Princess. That changed after we got off the boat and did the land portion. That really put a sour end to a perfect sailing experience. It doesn't matter tho. We will still book a trip, but will stay on the seas. I think princess needs to reevaluate their land portion of these trips. They are a disaster. Anyone who genuinely enjoyed the land part, must have very low standards in life. read more
1 year ago
here we go a bag got left in security tried to go back to retrieve it they would not let me off the ship four hours before sailing they assured me it would be on the boat at customer services later never showed up had to pay $223.65 to have the bag shipped from Vancouver back to California trying to get a refund from Princess is a joke. They had no problem taking my $7000 for their trip first day on the boat, couldn't wait to get in the hot tub. There's five hot tubs on the Caribbean princess none of the Jets work so you get 100° bathwater five places on the ship money I paid could pay to fix all their hot tubs. A lot of the elevators did not work. A lot of the women's bathroom did not work and if I don't get this refund, I will never sail with Princess again, though the crew were spectacular. The food in the restaurant was good the buffet worse than hometown.bought the insurance to no avail they don't wanna give you back one dollar . Brenda in property claims gave me the runaround. Send it here. Send it to her. Ask her to reply to my email. She couldn't even do that. Their customer service sucks. Raymond Ennes read more
2 years ago
I am on the cruise know and it is my last day. The views are amazing and the food is good. I am disappointed in the room. I got a balcony room because I wanted to enjoyed the views without the crowd. My door handle to the balcony was loose, the balcony light didn't come and and they tried fixing it a few times with no luck and the balcony barrier was filthy and cloudy. The Steward did his best to resolve the issues but only could fix the door handle. The hotel general manager asked for feedback via a form to fill out to all the passengers in the middle of the cruise and to provided these issues. The called me the next day asked if I wanted them fixed (which they didn't) and said that they would compensate $500 on a cruise within 1 year. I said I wasn't sure if I would be cruising again that soon. I asked that it be applied to the current cruise but they only applied $125. My balcony room was more than $125 over the price of the room without a balcony. I wish I could tag Karen McIntosh, the Hotel General manager read more
4 years ago
Star Princess - "North to Alaska" cruise!!! (June 17-24, 2017) My oh my, where do I even start??? I absolutely loved every second spent on the ship!! We started in beautiful Vancouver on a bright and sunny day... the "welcome aboard" festivities were simply perfect! Lots of festive music, dancing characters, pool excitement and smiling bartenders! What a send-off! From the minute we stepped foot aboard the vessel, we felt welcome. I could go on and on naming our favorite servers, waiters, bartenders, housekeepers, etc.... but I think it is just easier to say that not one of them was unfriendly or seemed to not love their job. We felt like personal friends with quite a few by the time we reached Anchorage. We kept busy with all the things the cruise had to offer; dancing, crafts, karaoke, pool, hot tub, our beloved balcony, bars, live music and our favorite of all was The Voice of the Ocean (yes, folks, it was officially "The Voice" only on our ship) and I'm proud to say that my amazing nephew won in the final round. Couldn't have been more perfect for our family of 9 and a guy who will be heading off to college in the fall. Fun competition and so many amazing singers were onboard! Who knew?? We loved each of the ports; Ketchikan, Juneau and Skagway. Each had it's own unique feel and the time allotted off ship was very reasonable. We didn't do any of the excursions through Princess though (we booked separate). I'm sure all ships do this, but how wonderful it was while touring through Glacier Bay and College Fjords that the ship did several sloooowwwwwww 360s so each part of the ship was able to enjoy it's massive beauty and splendor! Hearing the crack of the ice was simply amazing. Our final stop up in Whittier/Anchorage went smooth as we departed the ship. The crew and instructions were easy to follow and there was no mad rush or cattle call feeling. Everything from our first step on to our last step off was magnificent!!! Thank you Star Princess!!! "Boss Tony" and I loved each and every one of you! (Even you Ray Ray.... you sly dog. And Romnick, you weren't just speedy, you were speedo!) Say hello to our Cabin C205, she was good to us!! CHEERS!!!! (yes, just copied the review from "Princess Cruises" wasn't sure which one) read more
3 years ago
THINK TWICE ABOUT PRINCESS CRUISES, AND GOOD LUCK GETTING A REFUND CHECK AFER YOUR CRUISE IF YOU'RE OWED A REFUND. We pre-paid cruise, excursions, etc before sailing 7 days in Alaska from Seattle. Our excursion was canceled by the ship due to weather understandably so. We stayed within our package budget and have an overpayment total of $1314.33 from our helicopter dogsled canceled excursion. I've contacted customer service, customer relations, email, live chat, and everywhere else almost 20-30 times in the last 6 weeks since we came home. I must've spent 8-10 hours so far on trying to get OUR $ back. Did you know they "assume" if you have an overpayment you want them to keep it as a "future cruise credit" unless you contact them a million times to beg, plead, and demand your $ back? We spent over $7,500 on a 7-day cruise for 2 with 2 excursions, not including airfare, and will never go back to Princess!!! read more
7 years ago
Princess cruises has amazing customer service for the majority of the time. We loved our stateroom steward and waiters. They were amazing and always did their absolute best. The photography staff was awful! We had bought packages and were extremely disappointed with their attitude and treatment of customers. The photos took too long to take and were not good quality. Anthony was one of the worst workers in the photo studio. He was snotty and unhelpful. Our stateroom had carpet stains on the floor, which was the only issue. Our balcony gave way for majestic views. I loved the opportunity to get up close with the glaciers and visit beautiful places. Royal Princess- Alaska read more
3 years ago
2 years ago
Princess has such an investment in infrastructure there is really no other company you can use for an Alaskan tour. The buses, bubbletop trains, 2 lodges and exclusive access by the cruise ships to the glaciers makes for an incredible vacation everyone should try. On the critical side, the average age on this tour is 68 and the variety and flavor of food on the ship matches that palette. There are lots of long lines and activities on the ship itself are overcrowded. read more
9 years ago
This isn't our first cruise but it was our first time with Princess. I have to say it was a disappointment of sorts. Pros: The balcony was a lot bigger than expected. The room had great closet space with plenty of hangers. The room was clean and in good condition for the most part, couple of spot had water issues and ripped carpet but jot enough to bother me. They had recent movies playing both on deck and on TV. The pre record TV shows were current. Customer Service on the phone is extremely helpful and the wait is never too long. Cons: The food was so bland and I was really looking forward to good food for the Alaskan crusie. The entertainment was definitely for older people. They only had 2 comedy shows the rest was magic, dancing, and presentations. Their excursion customer service needs work. I assume because they don't get a share of the tips they don't care about their service. It should be a policy if a excursion gets cancelled they should alert the guest at least the morning of, but they didn't tell us until the time it was suppose to start. The bathroom shower is super small, I'm not sure even a child would be comfortable. Overall the best part was seeing the sights and wildlife, but I would have seen that on any cruise. I've already booked another crusie with Princess because I didn't think this one would be so disappointing. If iur next ine is the same, we'll probably never cruise with Princess again. read more
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We have sailed with many cruise lines, Princess has better staff. They are more friendly and personal than other major cruise lines. We sailed an Alaskan cruise inside passage this time on the Island Princess. The entertainment was great and the food was wonderful. The only place food. Oils improve is the buffet things. We had L721 suite, I can highly recommend this room. The view was fantastic. The weather stopped some activities on the balcony but it was still great. We ate at both speciality restaurants and loved it. We had nice wine and great drinks. Be careful, the Cognac in the pretty bottle at the bar is not on the drink package. It is pricey. It does come in a heated crystal glass for $95.00 a shot. It is good, it is like candy but not worth $95.00. We met great people on board from everywhere in the world. Lots of Texans on this cruise, like us. Give Princess a try. read more
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1 year ago
