Absolutely recommend Vail! I was actually recommended by a friend and they weren't wrong! Great…read moreselection, Great Service & awesome prices. Support local. Buy Local. Semper Fi

We do all of our jewelry business here. They are super nice, great service and great pricing!read more

Thank you Pius for your above and beyond customer service. It's so nice to see that people still…read morehave some respect, care, compassion. I brought in a necklace to have repaired fully intended on having to leave it, not only did I not have to leave it they had the time to immediately repair it. Thank you again. Your service was outstanding. Janet

im not usually one to do this. write bad reviews and all. i like to believe that people will be…read morereasonable. that they will be understanding. two odd weeks ago, i had decidedly chosen to get my rings sized. i was only wearing 1 at the time, since many were too big, or misshapen and needed fixing. i had put it off for a long time but now felt like a good time. i picked yonans bc along w the one i was wearing and the misshapen ring, both had been purchased from there, years back, by my mother. ik i was asking a lot, or rather that the amount of work that i was asking was, a lot (considering the other three rings that were being tweaked and sized). all of this is to say i had the smallest frame of reference in time to discover that the rings did not fit well when getting them returned to me. they were done so fast, i worked all week and couldn't make it myself during their business hours and had a friend pick up the order for me. like i said, the time between having them back, and two falling off, was razor thin. i had no time or rather did not possess the opportunity to return them for proper fitting--they were already gone, missing forever, within a day of having them back. i wouldn't trust these people with your jewelry; it's not in their skill set. this was mainly a basic job about sizing that they got so wrong the first time. they also refused to listen to me, lacked empathy, and wouldn't not take responsibility. i owned that ring for over 10 years and it came with me on birthdays and an international trip my passed gpa took me to, it was with me through college and graduation, through barely getting by to starting my career. i immensely loved that ring. that pretty, inexpensive, black hills gold one that my mother once bought me in 2014 for my golden birthday. rip, it meant everything to wear it.

Balinda and Gaby were very helpful and sweet! I enjoyed talking with them. I will be coming back…read morefor future purchases!

I came in for a last minute gift .Yulana help me find the perfect pair of earings…read more Thank you so very much!

I needed a delicate ring bracelet resized and they were so helpful in making sure the resizing was…read moreperfectly completed. The staff is super friendly and helpful and they completed the resizing within just a few days. They took an expensive piece of jewelry I was previously unable to wear, wearable! I can't wait to wear it. I also brought in a ring to be resized but they were honest in telling me that I was better off sending it back to the jeweler who created the ring (pictured) because the setting was loose and they did not want to risk breaking the stone when resizing because the band was so thin. They took pictures and my measured my true ring size for me to provide to my jeweler in NY all for free and just to be helpful. I will definitely go to them for all my jewelry needs.

I had to get my bracelet resized and they were fantastic. The lady who helped me was wonderful…read more They seem to care alot about jewelry.

We brought our 3 y-o daughter here, by referral, to get her ears pierced. It's a clean mom and pop…read morejewelry spot. The wife came to prep my daughter's ears and have us choose a pair (they had the typical hypo-allergenic earrings nothing special). The husband did the piercing everyone had freshly sanitized hands, no gloves which I didn't mind. He came and pierced her ears and he was kind and gentle. My daughter didn't make a single sound! She was excited to have earrings and I gave her a little pep talk on what to expect. It was amazing and under $25 which blew my mind, $7 for piercing solution to keep clean for the healing process. Highly recommend!!!!

Recently my husband wanted to have my engagement/wedding ring reset in a new setting. Upon advice…read morefrom our daughter, we went to Universal Jewelers and we couldn't be more pleased with the entire experience! Not only is the finished ring beautiful, but the help and advice of Efrén, the owner, during the process was invaluable. I wouldn't hesitate to refer others to them for any jewelry needs!

Worst customer service owner is mean rude doesn't know how to speak to his customers, I honestly…read morethink he sells fake jewelry!! People had warn me not to go to them I should have listened to them. Never ever going back There again!

Crazy pricing and customer service. Branch is Sacramento has better staff than in this location…read more Something you buy 3000$ and they take it back 1000$ barely even if the item wasn't used. Very heavy weight each item that concerns you if it's all gold or mixed with 90% other things to give it that heavy weight and PRICE.

I went in to have some jewelry adjusted (which they do not do in-house), and ended up buying a…read morebeautiful gold bracelet! The ladies here are super helpful and they were willing to work with me on pricing. In the meantime they did remove some links from a watch for me. Special thanks to Damaris and Lupe for your help!

If there was an opportunity to put zero stars then I would have started with that. But, let me…read morestart by saying that I had just received a big promotion at work and was celebrating my upcoming birthday so my husband chose to take me to pick out a nice watch at this location. When we arrived, we walked up straight to the watches case and were helped pretty quickly by an associate. I tried on 3 watches and decided on the one I wanted. My husband asked the price, and the associate took the watch to the computer and started doing some computations and comes back and says, "I can get this to $265." We were immediately surprised by the price and without hesitation said yes. I walked away to further browse and left my husband to pay, he insert his card on the POS (which didn't display a total) and removed his card when complete. At that point, the POS blinked that the charge was $465. Talk about a bait and switch! I don't understand how a company can operate by lying to and trying to maniuplate its customers. I immediately asked for a full refund and looked for the same watch at other retailers. To my surprise, that very same watch was on sale directly from Bulova for $371. Can you imagine how much I would have wasted on an untrustworthy establishment! Holy cow. I will never support this establishment, and neither should you. Unprofessional and offered no remedy for their mistake. AND they were trying to rip us off!

Great Customer Service! Allot Of Unique 1 Of A Kind Items…read moreAvailable They Also Have A Large Selection Of Different Items like Jewelry, Collectibles,Coins,Watch A Great Value For Your Money!

Agreed via text message for a price for a thermal imaging device, show up only for them to try and…read moreoffer me half of the agreed amount, person I was dealing with based their number off a eBay auction Listing and not a buy it now price. On top of that he tried to tell me there is no HD model (which is the one I have) and that there is only a 1 or 2. either learn to read or tell better lies. Joke. Been buying gold and silver here for years good to know how they treat loyal customers. Thanks for the waste of time. Future business will be taken elsewhere.

Made an appointment online to have a tennis bracelet fixed. Not only were they extremely friendly…read moreand helpful, I was not charged a dime! If you're looking to buy jewelry, they're the place to go!

I've enjoyed doing business with Gary and his team for many years. I've had pieces made, purchased…read morestock items, had rings resized, numerous cleanings and several other business transactions with Gary and have never once been disappointed. I'd give them a solid 6 stars! If you're looking for a new piece of high quality jewelry, looking to have a ring resized or a piece made you won't be disappointed in their excellent customer service, knowledge, quality, selection, and professionalism. My latest piece he made is a pendant out of one of my grandfather's rings. The quality of work he does is second to none. He also cleaned my wedding ring for me. Shop local, by local, support local businesses, and go see Gary! You won't be disappointed.

Very informative, if you're interested in any jewelers this is the spot to go. Great service and…read moreprices.

This is an absolute must-visit jewelry store…read more I came in to have my ring sized and ended up purchasing the most beautiful pair of earrings as well--and I couldn't be happier with the entire experience. From the moment I walked in, the staff was warm, welcoming, and incredibly helpful. Lindsay was wonderful to work with--so knowledgeable, patient, and genuinely kind. She made the whole process feel easy, relaxed, and enjoyable. The pieces are absolutely stunning, and you can really tell how much care and craftsmanship goes into everything. I've been to several jewelry stores over the years, and this was by far my best experience. I truly cannot recommend this place highly enough and will definitely be returning in the future. Such a lovely experience all around!