I brought my vehicle to HAF Tire & Service to have an oil leak repaired. During the repair, I…read morereceived a call advising me that my A/C belt had been removed and that they were unable to install a new one because it required a special Subaru tool that they wanted me to purchase for them to keep!?! I declined the additional work and asked them to sell me the new belt and I would install it myself. When I picked up my vehicle, the air conditioning no longer worked. I later discovered that the original A/C belt had never been removed and was still installed, despite being told otherwise. This meant I had purchased a replacement belt that was not needed. I had to complete a road trip without air conditioning because I believed the issue was related to the belt. Once I arrived, we inspected the system and found the bolts securing the A/C hoses to the compressor were only finger-tight. The refrigerant had leaked from that connection. After tightening the bolts and trying recharging the system, the A/C worked again. I contacted HAF Tire & Service to discuss these findings. They denied removing the belt, denied working on the A/C system, and declined to take responsibility for the unnecessary belt purchase and the loose A/C hose connections. I understand that unexpected issues can arise during vehicle repairs, but lying to and misleading a customer is unacceptable. I expect accurate and clear communication about the work performed and a willingness to investigate concerns when a problem appears immediately after service. Based on my experience, I cannot recommend this shop.

Excellent service by excellent people. The gentlemen at the front were very helpful and kind and…read morethe mechanic is amazing. I will always go back to them.

From the first phone call to make my appt to picking up my vehicle once the alignment was done was…read moreawesome. Great service kind people and awesome customer service! Will definately recommend these guys. Thank you

Cory and the rest of the folks at Benchmark saved our Alaska road trip from a brake meltdown!…read more Traveling up from the Idaho border, we started to notice some noise coming from the brakes. At our next stop, had a local shop check the brakes and found they needed new front pads. However, the shop there would not have been able to fit us in for four days, which would have completely scrambled our plans. So, started calling shops ahead on our route to see if anyone could help us out. The minute Cory picked up the phone, I knew we were in competent hands. I explained the problem and told him we'd be in Prince George in a couple of days. He said "no problem", asked a couple of the right questions, and told me he could order pads to be ready when we got there. A couple days later, I rolled into Benchmark at 8 AM when they opened. Met Cory and the rest of the crew, and they told me they'd get right on it. They had me out and on the road by 10 AM, and much relieved at their helpfulness and conscientiousness. If I lived in Prince George, they'd be my regular shop!

Got back to the van after shopping and my sister in the car was sitting there with the ac on but…read morethe van wasn't fully on. The battery was dead. walked to princess auto for jumpers and they were out. Called Benchmark and they saved our day. In minutes they picked us up from Princess Auto, took us to where we were parked and gave a jump in seconds. So happy they could do that for us. Super friendly staff and quick responses. Thank you so much.

Came in this morning for diff oil. Told them about a slow leak and found something pierced my tire…read more I came back later in the day to get the patch put in. Overall very good service. Appreciate the care and consideration i received today. Thank you Mr. Lube Technicians

Mr Lube went above and beyond with my oil change. my 2.5 year old and 1 year old were having a big…read morefit waiting and right away one of the employees(didnt catch her name) offered ballons and they were so happy! also the gentlemen who was taking care of the oil change was super friendly. Thank you again!

Simply the best place in town. They have great communication, knowledge, and mechanics. They will…read moreget you safely back on the road.

BST has been nothing short of professional,flexible, honest and accurate on their service! Mike and…read moreSherry are fantastic they have helped me out of a few tough spots! I recommend them to everyone!

I was driving the ALCAN heading south. My brakes acted up near Yellowknife, but due to holiday…read moreweekend... most places closed Sunday and Monday (Victoria Day). I pressed onward toward Prince George, hoping to get a walk in appt first thing Tuesday. Called or stopped into 5+ shops and nobody could look at it for days or weeks! Discouraged I began to head south out of town, but make one last pit stop. That's when back off the frontage road was Centennial - I stopped in and talked to Tom and explained my situation. 3 hours later I was back on the road with a repaired brake!! Can't recommend these guys enough. Not a fancy shop, but solid honest work. Thanks guys!

needed a muffler on my ol 91 gmc a week or more wait but chris got me in within an hr. awesome job…read morefriendly and an old styl shop. recommend him to all my friends

Husband brought 2007 Ford Explorer in for front end problems. Turns out it needed a lot of work…read moreincluding tires and brakes. Went with the recommended repairs and parts and the final tally was less than estimated. She now runs like new! So impressed by the service that husband brought his Prius in for new brakes, and now both cars ride and drive well, feels extra safe! Definitely a great choice for automotive repair, thank you to all the staff!