My experience at Primus Physiotherapy with Meagan Beauchamp was unpleasant and unprofessional.
My initial session lasted less than 15 minutes, I was rushed through two stretches on my own and one weight bearing exercise. When I asked for a stretch to be demonstrated a second time, I was denied and dismissed. I was not given heat or any proper warm up before conducting the first weight bearing exercise on my injured ankle, which resulted in two days of extreme pain and being unable to walk on the ankle.
I signed a contract upon arrival of my initial appointment, stating that I needed to received the proper approval from insurance for any following session. Failure to do so would result in myself being responsible for any costs associated. As soon as I received confirmation from insurance, I went in for the next available appointment.
On the second appointment, Meagan greeted me with an arrogant and condescending attitude. She accused me of not taking my recovery process seriously. She stated that I should have taken her verbal advice and booked appointments immediately-before receiving approval, versus the written contract that I signed and agreed to. She continued to yell to me and repeatedly argued her point as she walked to the opposite side of the room with the curtains between us and everyone in the room to hear. I finally had enough and stated that I was not willing to argue with her and that I followed the protocol laid out by Primus. As someone in customer service, I can't imagine ever talking to another adult like this and expecting to still earn their business.
I was then rushed through another 15 minute session where I was shown one exercise that I did not have the equipment for at home. Again, no heat or any hands on stretching or machines. And again feeling like I received the bare minimum of treatment.
I have since switched over to Whitemud Physiotherapy and the experience has been completely different. I have had many great physiotherapists in the past and this felt like the professional treatment and experience that I have become accustomed to.
Initial session lasted about two hours. I was greeted in a friendly and kind manner, given heat upon arrival, manual hands-on therapy was done on the affected areas, a machine was used to increase the blood flow. I was given very clear step by step instructions as to stretching and exercises-that can be done at home without the use of any other props.
I highly recommend Whitemud Physiotherapy if you want the best care for your recovery. It was a very positive experience from start to finish. read more