My primary go-to place for healing when muscles get too tight for external treatment (aka massage) and require more intrusive intervention (ie. IMS) I found my current favourite physiotherapist back in 2018 after my previous massage therapist left practice, and she is FANTASTIC! Not a huge fan of acupuncture (bad experiences before) but for some bewildering reason I respond really well to IMS treatment like dry needling (Like the old Buckleys commercial "it hurts, and it works") Most of the time I go for needles it basically fixes my muscle issues like the next day (unless it's really bad maybe another treatment or 2) Man I'd be so messed up without this as a last resort when chiropractic or massage attempts fail to bring relief (the cons of being hyper flexible lol...) Coupled with some cupping therapy, heat packs and mobility stretching, they guide me back to my normal active disposition ‍ ‍ Highly recommend read more

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I sustained an injury to my lower back and physical therapy was recommended. The owner came highly recommended and the convenience of close proximity to my work sealed the deal. To his credit, the owner was friendly and appeared knowledgeable while doing his assessment on me. However, the service all fell apart when he then delegated the work to his assistants-a collection of apathetic, 20 something undergrads who cared less about care than rushing though a demonstration exercise so that they can get back to their social media. The 'sweatshop' atmosphere of the therapist working with 15-20 patients simultaneously, didn't exactly put me at ease of getting hands on quality care. I also understood that the most important part of recovery was to do the recommended exercises prescribed by the care-provider independently. However, the generic exercises he gave me to do at home appeared to aggravate my injuries further. When I attempted to contact the therapist by phone to ask for guidance, I was told he would get back to me ASAP. He called 2 weeks after my initial call. By then, I was already involved with MOMENTUM Physiotherapy recovering nicely(See my review). To sum up, my experience was awful in that instead of receiving care for my injury, I was being processed like a piece of meat going through an assembly line, where squeezing as many people into a workspace supersedes actual care. read more

I gave this location 3 stars because although the physiotherapist who attended to me was very warm, nice, and helpful, my experience with their "direct" billing was terrible. Before I went in for my first visit, I called to inquire about their direct billing, and was told that both of my insurances were covered under it, and to bring them both. However, when I got there, I was then told that they would only direct bill for the primary insurance (which happened to be less coverage), and that I would have to go and do all the paperwork on my own to get my money for the secondary insurance. So I had no choice but to pay out of my own pocket for the majority of the bill, and now I am stuck trying to figure out on my own how to get the rest of my claim back. I am writing this review in case anyone is stuck in the same situation as myself, and choosing this practice because they claim to have full direct billing. read more

This is the highest recommendation that I can give for any professional that I have ever reviewed. Craig Wilson from Pivotal Physiotherapy is simply a miracle worker. Last November, I sustained a serious yoga injury where I was unable to straighten my left arm. After visits to a physician and multiple x rays and powerful drugs, the physician indicated that I may have to be referred to an orthopedic surgeon. I then set up an appointment on my own with Craig Wilson, bypassing the Alberta health care and paying the $100 consultation fee myself. The service I received was outstanding and healing of my injury was dramatic. First of all, the receptionist was extremely friendly and professional. I could not help but notice the international awards and outstanding qualifications of Craig that were displayed on the walls. The appointment was in excess of 2 hours. First was the examination from Craig on the injury. My arm was moved around, massaged, and an appropriate treatment plan was set up (Craig already had access to the x rays) I was then given an electro therapy treatment and monitored by one of the many staff that were highly professional, knowledgeable, and made the visit very enjoyable and personable. This was followed by a multiple array of exercises I was guided through by the staff for the next 45 minutes. I was then moved to another examining table and Craig carefully examined the injury, massaged it, and then recommended a further treatment; acupuncture. I was very surprised that not only was Craig qualified to perform this technique, but also was able to perform the treatment during this initial appointment. I was then given exercises that I had to perform during the week to strengthen my elbow. The following week I had one more treatment and the injury was healed!! When I went to pay for the second treatment, I was expecting to be billed extra for the initial consultation but to my surprise found out that it was included in the consultation. I don't know how i can ever thank Craig with Pivotal Physiotherapy enough for the amazing service that I received. But what I will do is tell everybody I know just what an amazing talented resource that we have right here in our city. read more

I love going to this place! Finally a place where you go in and come out actually feeling better and taken care of. Could you ask for more? Most places that take care of my physical health bring me in and spit me out disappointed with the same problem I had before. Not the case here! Craig Wilson did an outstanding job at diagnosing and treating my issues. I don't know if he's practicing medicine or magic, maybe a bit of both :) The staff are so soft, caring and dedicated to their jobs. Always very helpful and Informative, from what I can see they love their jobs and aren't just there for a pay cheque! They have my trust 100%. Reception is always very quick, on point and freindly. Not a single scheduling issue so far. Craig Wilson and his staff are true professionals! I wish I got service like this everywhere. KEEP UP THE GOOD WORK EVERYONE! Aaron York A-Rock Earthworks read more

I went to Pivotal Physiotherapy a handful of times. The first two times were great. The last few left me feeling very underwhelmed. When I go to a physio appointment, I leave unimpressed when the physiotherapist is a) delegating work to the receptionist for the first 30 minutes of my appointment, and b) working with too many clients at the time of my appointment. I will be going elsewhere from now on. read more

I have been at Pivotal Physiotherapy in Northgate Mall barely walking! I was on the care of Megan and i can say with no doubt that i had the best of treatment! I was treated for 2 months and the treatment and very useful recommendation from my Physiotherapist were more than helpful, they healed me!!! Moreover the whole team is amazing (Joey and the girls), professional, respectful, friendly and a great sense of humour!! I will give 2 and greatly recommend the place . read more

I have been to many physiotherapists over the past 30 years and have found Melissa Voll to have extensive education and amazes me whith the way she teaches student therapists by impelling them to follow synchonicity of muscles, ligaments, etc. She is extremely illuminating in instructing you to help yourself. With the ability to explain the how and why, she put me at ease which allows me to accept/relax and not 'fight' treatments. Some of the therapists that treated me were good, but not one had the cognisance to reach into my injuries like Melissa can. read more

You may be discouraged by the cosmetic appearance of the office. The carpets need to be replaced and the rooms are crammed. But this can be so easily overlooked. I received treatment from Sunny and Meghan and I will be forever grateful. The staff treat each other as family and that goes a long ways for me. They all have hands on approaches and give you exercises. They don't just leave you hooked up to a machine. The physio assistants are amazing as well. They are very professional and personable. They know when to be chatty and when to be focused on the task at hand. They are young professionals in the making! you go guys! I looked forward to my appointments because I knew I'd feel better and be treated like a decent human being. Highly recommended!! read more