El primer autobús de Primeraplus llegó con dos horas de retraso. Perdimos el autobús de conexión de…read morePrimeraplus. Antes de llegar a la estación de conexión, Primeraplus no respondió a mi llamada ni a mi mensaje de WhatsApp para cambiar los billetes. La aplicación de Doters no incluía ninguna función de ayuda ni de cambio de billetes. Luego no me hicieron ningún reembolso. Tuve que comprar billetes nuevos para otro autobús. ¡Tres horas después de escribirles por WhatsApp para cambiar los billetes, una persona me preguntó cómo podía ayudarme!

My family and I used Primera Plus to get from Guadalajara to Colima. No reservations made, just…read moreshowed up to the counter and purchased our tickets. We were given lunch before we boarded. Consisted of a drink, a sandwich, and a small bag of cookies. The Scania bus was nothing but luxury. Very smooth ride, large chairs that can almost lay down flat, supports for your legs, and an entertainment system with movies and games. Tons of room to make the long ride comfortable.

Primera Plus in Guadalajara is located in the modern, bright, safe and relaxing terminal known…read morelocally as "la Central Nueva." The ticket staff are efficient, energetic and HELPFUL. The Primera Plus bus drivers are a model of polite and caring SERVICE (based on the opinions of several travelers polled.). The trip from Guadalajara to Puerto Vallarta travels for a greater part, over a modern, new four lane highway. The engineering is a marvel as the bus comfortably and safely crosses gullies, couverts, chasms , valleys and climbs mountain sides. The views are stunning to grand. Our party of travelers agreed that the trip alone is worth the price.

DO NOT USE PRIMERA PLUS IN MEXICO!!!!! I want to file a complaint about the bus carrier. I bought…read moreticket for to and from Guadalajara airport to Morelia. When I was returning home I called early in the morning to reserve seats with Primera Plus. I was told I could not and had to wait until I reached the bus terminal. Granted this bus carrier advertises calling ahead or using their app to book seats. Unfortunately, once at the tickets booth, I was told that the tickets were sold out. I explained that my flight back to LA was at 8:17p and they stated that the next bus would not be until 11:45p. The customer service representative was of no help. When I asked how they planned to fix the problem since it was their representative who made the mistake, they offer something I couldn't use and refused to refund my money to use another carrier. I am now forced to travel to another city and pay extra to have a taxi take us to the airport. Worst service and such incompetence!!!!

Precios caros para los autobuses viejos que tienen. practicamente casi ningún asiento tenía…read morecinturón de seguridad, faltaban las partes para descansar los pies, las pantallas no funcionaba. Pésimo servicio y transporte. Definitivamente tienen que invertir y renovar los vejestorios de autobuses que tienen!!

I was pleasantly surprised by Central Vieja bus station. It is big, modern, easy to find your way…read morearound it. We were nervous to embark a bus here to Manzanillo, but we never had any issues finding our way around and the bus terminal. OK restrooms, some food options if you need to get snacks and drinks before boarding your bus. No "Romancing the Stone" type experiences, the buses are very clean, modern (with nice restrooms inside), AC, it was a great trip on the roads of Mexico, just sat back and enjoyed the nice views for a few hours. Great surprise!

This is the main bus station in Guadalajara. It's crazy busy with people. I don't like crowds, so…read moreonly 2 stars for at least getting me where I was going.

When looking for a safe, affordable and fun tour in Guadalajara make sure to book it with Tapatio…read moreTours. They have different options. The double decker bus can take you to the beautiful town of Tlaquepaque where it offers pick ups every 30 mins. Then there's a sprinter van for 18 people, that takes you to either Tequila, Chapala & Ajijic and more. We did the Tequila Tour and loved it! Our guide Daniel was very welcoming, knowledgeable and fun. We highly recommend this tour!

Fue una buena idea el tomar este tour. Como muchos han dicho cuando empiezan tarde...hubiera sido…read moremejor empezar más temprano. Pero vale la pena tomarlo. Es bien informativo, educativo, y se llegan ha tomar buenas fotos. Recomiendo si pueden sentarse ya sea en las primeras sillas de arriba mano derecha o mano izquierda. En mi opinión y por sugerencia de nuestro guía.

Great service , quick check in. Comfortable bus. Restroom inside too. Seats are comfy and spacious.read more

Very great service. Ride went smooth. Very clean and comfortable. Seats are huge and they have a…read moregreat selection of movies for you to watch with a decent size screen. Restroom was very clean. I would definitely take this bus again.

Second time using this station, and I'm very pleased with everything…read more The ticketing process is super simple and quick, prices are very affordable, the buses are well taken care of and comfortable, and there are some really great freshly made food options available while you wait as well.

I am going to keep it simple, this bus station is pretty decent and easy to get to. The bathrooms…read morecost 6pesos and are really clean and have an unlimited amount of toilet paper lol. The waiting area have plenty chairs but are kinda dirty. They also have a luggage storage and the cost was 6 pesos per luggage and per hour. If you plan on using uber just make sure you sit in the front seat that way the taxi people don't make a fuss. Prices are affordable.

Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.