El primer autobús de Primeraplus llegó con dos horas de retraso. Perdimos el autobús de conexión de…read morePrimeraplus. Antes de llegar a la estación de conexión, Primeraplus no respondió a mi llamada ni a mi mensaje de WhatsApp para cambiar los billetes. La aplicación de Doters no incluía ninguna función de ayuda ni de cambio de billetes. Luego no me hicieron ningún reembolso. Tuve que comprar billetes nuevos para otro autobús. ¡Tres horas después de escribirles por WhatsApp para cambiar los billetes, una persona me preguntó cómo podía ayudarme!

My family and I used Primera Plus to get from Guadalajara to Colima. No reservations made, just…read moreshowed up to the counter and purchased our tickets. We were given lunch before we boarded. Consisted of a drink, a sandwich, and a small bag of cookies. The Scania bus was nothing but luxury. Very smooth ride, large chairs that can almost lay down flat, supports for your legs, and an entertainment system with movies and games. Tons of room to make the long ride comfortable.

Primera Plus in Guadalajara is located in the modern, bright, safe and relaxing terminal known…read morelocally as "la Central Nueva." The ticket staff are efficient, energetic and HELPFUL. The Primera Plus bus drivers are a model of polite and caring SERVICE (based on the opinions of several travelers polled.). The trip from Guadalajara to Puerto Vallarta travels for a greater part, over a modern, new four lane highway. The engineering is a marvel as the bus comfortably and safely crosses gullies, couverts, chasms , valleys and climbs mountain sides. The views are stunning to grand. Our party of travelers agreed that the trip alone is worth the price.

DO NOT USE PRIMERA PLUS IN MEXICO!!!!! I want to file a complaint about the bus carrier. I bought…read moreticket for to and from Guadalajara airport to Morelia. When I was returning home I called early in the morning to reserve seats with Primera Plus. I was told I could not and had to wait until I reached the bus terminal. Granted this bus carrier advertises calling ahead or using their app to book seats. Unfortunately, once at the tickets booth, I was told that the tickets were sold out. I explained that my flight back to LA was at 8:17p and they stated that the next bus would not be until 11:45p. The customer service representative was of no help. When I asked how they planned to fix the problem since it was their representative who made the mistake, they offer something I couldn't use and refused to refund my money to use another carrier. I am now forced to travel to another city and pay extra to have a taxi take us to the airport. Worst service and such incompetence!!!!

When looking for a safe, affordable and fun tour in Guadalajara make sure to book it with Tapatio…read moreTours. They have different options. The double decker bus can take you to the beautiful town of Tlaquepaque where it offers pick ups every 30 mins. Then there's a sprinter van for 18 people, that takes you to either Tequila, Chapala & Ajijic and more. We did the Tequila Tour and loved it! Our guide Daniel was very welcoming, knowledgeable and fun. We highly recommend this tour!

Fue una buena idea el tomar este tour. Como muchos han dicho cuando empiezan tarde...hubiera sido…read moremejor empezar más temprano. Pero vale la pena tomarlo. Es bien informativo, educativo, y se llegan ha tomar buenas fotos. Recomiendo si pueden sentarse ya sea en las primeras sillas de arriba mano derecha o mano izquierda. En mi opinión y por sugerencia de nuestro guía.

Precios caros para los autobuses viejos que tienen. practicamente casi ningún asiento tenía…read morecinturón de seguridad, faltaban las partes para descansar los pies, las pantallas no funcionaba. Pésimo servicio y transporte. Definitivamente tienen que invertir y renovar los vejestorios de autobuses que tienen!!

We bought round trip tickets online, which was very easy to do. Check in was easy as you get…read moreelectronic tickets. Once on the bus you can watch movies, listen to music and other things if you don't want to use your own electronics. Seats are very comfortable! Overall our experience was GREAT! We went from Guadalajara to Guanajuato.

On a return trip to the Mexico City airport from Quenatero March 16th 2018 at 1045am local, and at…read morethe third toll booth from the airport. And while in the roll lane the driver slammed the breaks, causing me to whiplash head first into the seat in front of me. Causing a head ach and bad pain in my neck. The driver pulled over but not to check on passengers, but to go back to the restroom in the back of the the bus, maybe it was his way to look for uncontrolled bleeding. I confronted him with the fact I'd been hurt, the passenger in the first row we were in second row right side of the bus saw my head impacting on seat next to him, told the driver in Spanish that I hit my head and was hurt. The driver just shrugged and locked the passenger compartment. Being cautious and not causing a delay on the airport express run I decided to report the incident to a supervisor at the Airport terminal two. I took the buses license plate number 70-HA-9H, I observed a female that appeared to be a supervisor talking to the driver, I called to her, but she turned walked away. I use a cane and was unable to chase her down No other supervisors located. Due to pain level I had to upgrade to first class for myself and my wife for our flight to Seattle. An added $318.00 cost. Upon arrival in Seattle my walking was unstable, due to head ach and cervical pain. I took a nasty fall in escalator down to Customs. The bus incident was the only black mark on a wonderful week in San Miguel de Allende. My neck is still hurting and most likely will need an MRI to assess if there is further damage due to this incident. I am pessimistic that the bus company will care about this. But I might consider retaining a lawyer if my condition remains poor.

Second time using this station, and I'm very pleased with everything…read more The ticketing process is super simple and quick, prices are very affordable, the buses are well taken care of and comfortable, and there are some really great freshly made food options available while you wait as well.

I am going to keep it simple, this bus station is pretty decent and easy to get to. The bathrooms…read morecost 6pesos and are really clean and have an unlimited amount of toilet paper lol. The waiting area have plenty chairs but are kinda dirty. They also have a luggage storage and the cost was 6 pesos per luggage and per hour. If you plan on using uber just make sure you sit in the front seat that way the taxi people don't make a fuss. Prices are affordable.

Great taxi service. My husband and I needed to get to the airport in Guadalajara from Ajijic and…read morethe driver came to pick us up slightly earlier than expected which was nice after a lot of other taxi services did not arrive on time, but later. Very reliable service.

From the owner: Vas al aeropuerto? Buscas puntualidad? Buscas seriedad y trato amable? Tenemos 9 años de…read moreexperiencia y nos gusta poder ayudarte a llegar a tiempo. Somos especialistas en darte tranquilidad y nuestros clientes son lo más importante para nosotros reserva mínimo 2 horas antes.

Mr Cordova deserves 10 stars! Our itinerary in Mexico included serval stops and stays at different…read morelocations throughout Guadalajara and Mr Cordova stayed in communication with us all the way through. We had to change our pick up times several times and he was nothing but gracious and accommodating to our last minute changes. We always felt safe with him and he always drove with care. He will definitely be our permanent driver when we come back. Thank you Mr Cordova for making our vacation transportation so easy to plan. El señor Córdova merece 10 estrellas. Nuestro itinerario en México incluyó varias paradas y estancias en diferentes lugares de Guadalajara, y el Sr. Cordova se mantuvo en contacto con nosotros en todo momento. Tuvimos que cambiar la hora de recogida varias veces, pero fue muy amable y atento con nuestros cambios de último minuto. Siempre nos sentimos seguros con él y siempre condujo con cuidado. Sin duda, será nuestro conductor permanente cuando regresemos. Gracias al Sr. Cordova por hacer el transporte de nuestras vacaciones tan fácil.

¡SERVICIO TERRIBLE! Si pudiera dar cero estrellas, lo haría. El hombre con el que estaba…read moreorganizando mi servicio fue sumamente grosero y condescendiente. Nunca había tenido una experiencia así tratando de reservar un transporte hacia y desde el aeropuerto. ¡No recomiendo para nada que usen este servicio! Estoy muy decepcionada por la forma en que me habló. Verdaderamente asqueroso.