Do yourself a favor, stay away from this "bait & switch" business…read more
Website offers 1 packages, Silver & Gold. Chose Gold (highest option available assuming thats the best quality) and before making a payment, thought it be better to pay after the Tinting service is done, so called their 888 number, booked an appt. Same same packages were offered, but this time, $200 extra charge because "my car" is not in their system (how convenient). Said, no thanks and hung up. 10 mins later the same person calls me back and says, we found your car (it was a computer glitch) and now there is no extra charge, just the $399 for the top of the line package. Reconfirmed that it was best heat rejection, ceramic tint, includes front windshield. Answer was Yes for all.
I show up at my appt time expecting to give the car keys and leave (all info was already entered on the phone) but I was escorted into an office and told that the package I have is the cheapest quality and I should upgrade to the next 2 levels (Diamond & Platinum), neither were offered on the website or on the phone. I was ready to get up and leave, when the "owner/manager" was brought in. He listened to the story again and said "OK, I will take care of it and honor the price". Didn't stop there, when I asked to update the website to make it more transparent pricing, he said "Website is under construction", then goes on to blame the callcenter agent saying he will investigate, then blames sales guys that they didn't do their job. While all this is going on, another customer waiting in the lobby over hears our conversation, opens the door and is mad that he is honoring the price for me when he was scammed the same way (quoted $280 one the phone and charged $600, after negotiation, in the store). The owner leaves me in the room and talks to the other customer and honors him his original quoted price. While that conversation is happening, another customer walks in.....same story. You get my drift. The 3rd customer also had a quality issue with a huge stain on the ceiling of her car and was demanding that it be fixed right away.
Needless to say, there were enough signs to run and save me more hassle. I would recommend the same to all of you. Save your time, money, car and peace of mind. Just go to the next honest Tinting business down the road.
Just in case the owner retaliates to this post, I have proof of the appointment, screenshots of the website as of this post, to show that I was indeed there, but didn't choose to take their services after enough signs telling me to stay away.