On Friday 07/01/22 my wife and I phoned Crystal Clear Protection and Wraps based upon good reviews written on Yelp. Unfortunately we don't have a single good thing to say about CCP&W or Abraham.
Per our Friday conversation Abraham told us he could install the clear protection on our new RAM TRX on Tuesday 07/05/22. He requested we bring the truck in at 9:30am and asked for a credit or debit card deposit to hold that appointment. The requested deposit to hold our appointment was given to Abraham and we thought we were all set to go.
On Tuesday 07/05/22 my wife and I arrived at CCP&W just before 9:30am. We met with Abraham, discussed what was the best protection for the TRX and agreed to many more applications than originally planned such as ceramic coating and additional areas to be covered by the protective film. We agreed to a price and Abraham told us the process would take several days to complete and the truck would be ready by late Friday, 07/08/22. I was very clear we needed the truck no later than Friday night for our trip to Southern California.
On Thursday, 07/07/22 at 1:45pm my wife received a text message from Abraham stating, "I don't think car will be finished tomorrow. I will touch base on Monday". My wife saw the text at 4:45pm and I immediately phoned CCP&W and spoke with Abraham. Abraham told me he would not be able to finish the truck until next week. I told him that was not acceptable and we had an agreement for the truck to be finished by Friday evening. Abraham told me he had a family issue that required him to take a day away from the shop.
I asked Abraham how far he had progressed on the wrap and was unable to answer. I asked Abraham if he had done anything at all to the TRX per our argeement. He totally evaded answering my question. I then asked him if he applied any film whatsoever to the truck and he replied, "no".
I asked Abraham, "how could that be possible if you had the TRX in your shop for 3 days which equaled a minimum of 24 hours that the truck could have been worked on". Abraham could not answer my question. I told Abraham my wife and I would pick up the TRX immediately due to his lack of performance.
With that said, I knew Abraham had taken in some "quick cash" work and avoided my project due to the scope of our contracted work.
Once we were at the shop to pick up the truck, Abraham agreed he had taken in other work that was quick and not as labor intense as ours.
In essence, my wife and I are totally disappointed and disgusted by the lack of the agreed time constraints and contractual performance to protect our truck.
This entire event with Abraham and CCP&W was a complete waste of time and money making 2-30 mile round trips with 2 vehicles to end up with nothing. In addition, we won't be able to drive the TRX to Southern California and now have to find a 4 door truck to rent so my family and I can make the trip to So Cal and transport several items.
Personally, I would not recommend Abraham and CCP&W to anyone due to a total lack of integrity and inability to perform the task the company promises to complete professionally and on time.
I see Abraham replied to my negative review, showing his dishonesty, lies, and unprofessional business attitude..
Abraham was partially correct in his reply "he did not touch this customer's vehicle". He had our truck for 3 days to complete a "2 day" job. He did absolutely nothing to the truck even though we had an agreement to exchange money for services to be completed in a specified time. Abraham never asked for an additional day to complete the work, but he did want to keep the truck into next week to finish the job. Yesterday after his text and during our phone call, Abraham offered to partially complete the wrap only on areas he felt were more vulnerable than other areas, and for me to return our truck to him next week to complete the rocker panel wrap and ceramic coat. I told him I am driving one of the most debris filled roads, Interstate 5, with rocks, big rigs, and scattered debris all over that is pretty much a guarantee for road damage!
When I left his shop Thursday evening I promised him I would write a negative review for his lack of service on Yelp, Facebook, and other social media site. As I was backing my truck out of his shop, Abraham told me he would do "whatever he needed to do so I would not write a negative review on Yelp". I told him he should have thought about that before neglecting our truck. I further told him he wasted my time, money for fuel, and now I had to rent a truck for the So. Ca. drive.
When I arrived home I did and internet search for a truck rental. Enterprise rented "quad cab trucks" and the weekly rate was $1312.09.
Based upon this rental cost, the time and money I had already spent, I messaged Abraham asking for a $1500 discount on our truck wrap to compensate our out of pocket expense. There was NO BLACKMAIL as stated, but a response to his wish to make things right. read more