The other ride share app drivers I've tried always ended up with a driver, fairly early on in my experience, not showing up. This trip we used PrimeTime for both our trip out and our trip back. Both drivers were on time; and drove very well. Totally please so far with PrimeTime. read more

I really don't understand why I can't leave a 0 star. I booked the shuttle with this company for the first time and when my plane arrived I received notification from them that my reservation got cancelled. I had to spend 100 dollar because of taxi since these people cancelled my reservation. DO NOT BOOK WITH THESE COMPANY And when I chat with their customer service department their response was my booking was to close to pick up time and they couldn't find a driver and when I asked so how come you guys accepted my reservation they didn't respond. read more

Prime Time Shuttle - Airport Shuttles Near Me - Los Angeles, California

This business is really hit and miss. We had both a home pick up and a return trip airport pickup. When it was time for us to be picked up the GPS for our driver said he was 40 min out. So I called him and had the most confusing conversation. He told me he was 45 min late. A few minutes later he calls that he's outside. When I met with him in my driveway he said he was just messing with me and wanted to see how I would react to him being late. He then drove like a mad man on the way to the airport. The real problem with this business is airport pickup up. I text my assigned driver as my flight was taking off. My flight number. My estimated arrival time. When I landed I texted that I landed. Didn't hear from him. We start walking to customs and I decide to call. He tells me that he's with another client and he would be another 45 min- 1 hour. So I ask him to have dispatch assign another driver. I'm assigned one right away and told it was on its way. 15 min later we get through customs and make it outside. Don't sss the shuttle. I call and they tell me that they had to cancel my ride because there wasn't a shuttle available. I now with my 4 kids, have to walk halfway around LAX to get to an uber. They call me right as I'm boarding my uber asking if I still needed my ride. What?! You cancelled it, you think we were just sitting around waiting for a miracle? It was the most disappointing ending to a very frustrating trip. read more

They confirmed my ride an hour before via text, and then 30 minutes before my ride I got a text saying that my ride has been cancelled. Called customer service and they confirmed there was nobody to pick me up, even though I scheduled ahead for this reason. If you are flying out of LAX, I recommend booking Lyft. You get picked up in the same area - I was able to book within minutes of my cancelled ride, and the price was nearly identical to Prime Time Shuttles book ahead ($71 for a 40 minute drive versus $78 from Lyft before tip). Read past reviews - if you do not want to risk being cancelled on, just book Lyft when you arrive to the airport and get to LAXit. On the bright side, my refund was processed when they cancelled my ride, which meets expectations. read more

Another quality ride from Prime Time Shuttle today. Hossen was professional, punctual, a quality driver and handled all of the luggage as well. Prime Time is our go to for quality service, clean vehicles, timely service and professional driving. Highly recommended read more

I've used Prime Time Shuttle several times for my airport trips and it has been a great experience. My driver was very professional and friendly. He arrived to my home early and got me to the airport with plenty of time to spare. I will continue using Prime Time Shuttle. read more

The cost for the service was really good the driver made sure I was comfortable and took care of my luggage. Better than the cruise line bus. read more

I've been using Prime Shuttle for the past year and have had a good service each time. good drivers, on time for pick ups both at my home and airports. read more

Great service. All 3 cars used were on time, in fact 1 was early. All were higher end SUVs and in pristine condition. Drivers were very polite and helpful and not overly conversational. They read the car and knew if we wanted to talk or not. read more

Great driver and he was early to pick us up. The van was spacious and clean. Thank you!

The absolute worst service I have ever experienced with a car service. I can't even begin to explain how poor the customer service was. The driver simply left and went home. Didn't text and didn't call. Find another car service. read more

Very professional and well spoken. Very beautiful Yukon. Great ride. High class all the way. Can't say enough great things

Professionalism and promptness in service delivery all round. I have enjoyed riding with the Primetime shuttle for several years and can recommend its services to anyone! read more

We have used this company many many years and were happy with them. This past time was unacceptable. We will not be using them again unless someone wants to contact me and explain why there was such a disconnect. We had an issue reserving a car on line. We than unfortunately had to deal with Malachi with a chat. This person kept apologizing. Not ever fixing our problem, just apologizing. This person was not answering our questions. We kept asking if there was a number we could call instead of texting. The response was no!!! We literally wasted over an hour the day before we were trying to leave out of town. We got so frustrated we ended up using them and grinning our teeth with frustration. because time was closing in. Our driver came and picked us up. The driver called and told us he would be a little late. That was very cool. When he came he was taking us to the airport literally driving 80mph on the freeway with the car in front or us, at his rear end the whole way. He was racing and slamming on his brakes the whole way. I did all I could do from not getting sick. After coming home....I ended up finding a phone number to call to file a complaint. Spoke with Shein. Shein said I need to email my complaint. I told this person I already wasted too much time I wanted to give the info over the phone and have them call me back. Shein took all my information and said an investigation will be done and someone will get back to me with in 24 hours. 1 week later I have heard nothing. I called back and got Shein back. Kept on apologizing once again with no help to resolve this matter. Unless I hear back from someone giving me a reasonable reason why a long time loyal customer would be treated as so. I am completely done with them. At this point I would not recommend using them and will tell all our friends and family that we recommended to them in the past not to use them as well. read more

Picked me up on time at my home went to LAX. On pick up, our airline was running late. Was worried he would not be there. Waited for me almost 2 hours. Nice ride home. Thank you. Nothing but good reviews. read more

Excellent service, on time arrival and friendly diver. I have used them many times and I will use them again.

The app doesn't work at all. Glitchy, changes times on confirmations, terrible customer service. You can't even use the credits. Cannot book or make changes within 48 hours of a trip. 1. I had a pick up scheduled and it took me TWO days to complete it because the app keeps glitching. On the day of the pick up the app said 10am ... the pick up was at 1pm. I chatted with customer service and there was no explanation why it had the wrong time. 2. The person I made the reservation for said the driver was speeding. 3. I tried booking a pick up and since the app kept glitching and adding the wrong time, I had to cancel it and received a credit. 4. Chatted with customer service again and he said to just call because it wouldn't let me book on the app. He did not once say the reservation had to be made 48 hours in advance. 5. I call first thing in the morning and Jes was very RUDE. In fact she said it was my fault that the I couldn't book the trip. I let her know that she could see my chat that I was having trouble. I also noted that since I had a credit and she could probably see that it was from a canceled ride (from the app that you have that doesn't work and kept glitching) that I've been trying to book this trip for several days. 6. When I spoke to Jes she was extremely rude. She hung on me several times. She did not try to find a solution or assist me but kept saying it can't be booked within 48 hours. I said where is this listed on the app or website ... she couldn't answer. I asked why they didn't mention this in the chat... she couldn't answer. I asked her why she didn't ask how the pick up was ... she said we don't ask that. She kept asking for the booking ID for the credit ... I said there is none because it was canceled and was the wrong booking bc the app DOESNT work. She never bothered to try to look it up using another method. I had to suggest this to HER. Well what do you do? I will be disputing the crest charge with my credit card. I will never use this company again ... not to mention that I am a corporate event planner who could've provided thousands in bookings. Your app is unreliable. Your customer service is terrible. Jes is also terrible at her job. DO NOT BOOK. FIND ANOTHER SERVICE. read more

The drivers are always on time and they are kind when they pick me up. Today, one of their drivers waited a long time for me and was very generous about it. It I'm grateful for Prime Time shuttle and I will continue to use their services. Easy to book and easy to find your driver read more

The worst unsafe driving we've ever experienced. The lack of passenger safety was tremendously disrespectful. There should be an option to give "0" stars. We will NEVER use this company again. read more

When I made the reservation, I asked for the return drive to be scheduled for 3:00 pm, as I know how slow luggage is at LAX. The company insisted on booking it at the plane landing time - 2:00 pm. So, of course I missed the driver and had to rebook at a cost of $30.00. I will not use this company again!!! If you do, I recommend lying about the time of your flight, especially coming into LAX. read more

Best price amongst all the other companies I researched. The vehicles are nice, spacious, and clean. The drivers are great and are on time, with great communication. I highly recommend them for your airport needs. read more

Kevin our driver was 15 minutes early and told us no hurries. He knew the cruise port and dropped us off exactly where we needed to be. Beautiful cadillac, nice jazz music. Thank you Sir read more

PrimeTime shuttle has been a reliable round trip transportation to the airport for our whole family for the last year on several trips. Their rates are right in line with Uber. With them we have more peace of mind and we like their great service right to our terminal. Every time the drivers have been professional, timely, and their vehicles solid. I would highly recommend them. read more

We have used this service multiple times. We have never missed a flight. Almost every driver is friendly and good driver's. Our driver today, Ibrahim was fantastic! Super friendly. Excellent driver. read more

Great to have no stress about getting to the LAX airport. Drivers were early and the communication was awesome. Prime Time was impressive. Keep doing things right. Ver satisfied. read more

My recent car reservation was canceled last minute with no further explanation. I had to call for an Uber to get me to my destination. When you reserve a car in advance you want a reliable professional source of travel. I had to pay more with other services like Blacklane because the driver will at least show up for the job. Uber black has become my go to source since 2 of my last 3 rides with Primetime have been canceled with no explanation. read more

I use this service at least 3 times a year. I only experienced one driver that was driving a little reckless. Other than that I don't know have any issues whatsoever with this company and I would recommend this service. I forgot , I will be booking your service again this coming May!!! read more

Both coming to a LAX and going to my hone both drivers were polite and went the extra mile to help me be at the right place (where I needed to be) Loved that! Thanks to both drivers seeing that I was safe and where I needed to be! read more

We booked a round trip for before and after our vacation. On the first trip, everything went well until we arrived at the destination, and the driver stated that our fare did not include a tip. I asked the driver if I could tip on the app (because I wasn't sure) and he said no, which turned out to be untrue. We then tipped him and he didn't say thank you because it must not have been enough for him. He was driver No. 904.The driver on the trip back was great. He was able to pick us up early, and we had no problems with him. read more

Great service! On time, nice ride, reliable timing, Going to LAX is easy and I have recommended them to others

I have been using Prime Time for the last three years that I have been going to work a food show in Anaheim. They are always on time, always friendly, have never had a single issue at all. I will use them when I go out to Expo West again, next March. read more

I scheduled a ride from LAX. I have a ride to and from that I scheduled in advance and the drivers were prompt and amazing! I would definitely recommend this business. read more

Each driver for our return trip we're right on time, very professional and had very clean vehicles. Communicating with the company is easy and confirmation text and emails helped keep my mind at ease. read more

Prime Time Shuttle is worth your time. Other than the walk to get to them at LAX it was better than hassling with the uber line. Directions said to get on the green LAXIT bus to get to them but the bus said you have to walk over and they were the last of all car rides. Quite a walk with luggage. read more

These are the guys are the worst - they did a no show at the last minute and didn't even call to let me know! We almost missed our flight and just had to book a last minute Uber XL, which showed up within 5 minutes, in a nice clean, new SUV for about the same price. I called Prime Time and they said the driver couldn't make it but they're sending a new one but he'll be really late. I'm like that doesn't work for us as we'll miss our flight. How does this company even stay in business. By all means look for anybody else except this company!! read more

Made a reservation months ago, received text msg confirming pick up at 6pm to head to LAX. On the day of travel, the shuttle was late, so I called the driver Julio to inquire his location. He stated that he was in traffic and will call me when he is close. At this point, I was worrying because it was an international flight. At about 620, I called the driver and he did not answer his phone twice. So I started to vent my concern with customer service, who was trying to be as helpful to me. At 635, I decided to cancel and request refund, I then ordered an uber which picked us up within 3 minutes. At 652, Julio the prime time driver was calling me, so I decide not to answer since I'm already in route to lax. I'm really disappointed in primeTime, since I had done everything right.. it was just sad to see this type of result. read more

Wow, absolutely terrible company. They cancelled my shuttle without telling me. The app showed it as coming until it vanished into vapor. I had to spend 20 minutes on the phone with them to learn there would be no shuttle. They didn't apologize, offer to make it better. How terrible read more

Save yourself some money and a lot or hassle: when you book a shuttle there is no indication that you might have to take another shuttle from baggage claim to their shuttle even though sometimes they pick you up at baggage claim and sometimes at departures. When you call for help the customer "service" is rude. I should have checked Yelp because I see our experience is not unique. Trust us. There are so many services you can use read more

I use PrimeTime Shuttle for every trip. I fly almost every month. They are always on time. I can depend on them.

Great reliable shuttle service to get to and from LAX. Our most recent trip for winter holidays saw us traveling to China during the busy week before Christmas and returning after the New Year. Shout out to our driver, William Fuller who coincidentally dropped us off and also picked us up from LAX. He was on-time, very friendly and helpful. We even enjoyed listening to the football game in his van while we were riding. And the vans were NICE (Mercedes Sprinter vans) which were comfortable and very spacious. Will definitely go with them again next trip! read more