Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

What an amazing experience ! Nick owner of DP coordinated a fantastic move. Imagine TWO 26 foot…read moretrucks of precious delicate furniture, antiques, crystal & china arriving in perfect condition ! The crew Joshua, Jonathan, Jaxson & DJ treated everything as though they were moving cartons of eggs. They were so polite kind & considerate. We worked together for two full days. Their attitude was always positive. I was SUPER nervous that something precious to me would get damaged in such a move. Everything arrived in perfect condition. The pricing although not the least expensive of the (4) movers we interviewed, was reasonable & fair. Nick, thank you for sending us such a wonderful moving team ! So refreshing to find people who still take pride in their work & keep their word. DP moving & storage deserves 10 stars ! We would use you again & recommend you to everyone !

We had such a great experience renting multiple units here. Tracey is great - she goes out of her…read moreway to help customers.

We signed a contract and started services in July. Just a few month later, our bill went up $40.00…read more When I called they said, there was no reason, the prices were just raised. I stated that was very misleading and they agreed but stated it would be my bill going forward.

Standard corporate storage center. The have a nice facility hence the 2 star, but the get you in at…read morea rate that you are fine with. I prepaid 4 months for a rate of $140, right before my 4 months is up the rate changed to $260. Such a bait and switch scam. Very frustrating, they know that its a pain to move stuff somewhere else, so they leverage that. I cant stand modern corporate storage facilities.

Will mislead you with upfront rate then jack the rent by a third a few months in. TOTAL SCAM DO NOT…read moreDO BUSINESS HERE.

Great movers to use. Have used them multiple times. Solomon and geo picked up some furniture we…read morebought and packed it well and were very helpful at delivery.

From the owner: Loxahatchee Groves Moving Local Residential Moving…read moreOur professional and experienced staff and movers are the best choice for you local residential move. We specialize in antiques, custom furniture, artwork, and pianos. On all moves, standard procedure is to use high- quality pads to protect your furniture. We have specially designed dollies and ramps to ensure careful handling. All glass furniture is wrapped in cardboard, all sofas and upholstered furniture is wrapped in plastic, and we use new sterile mattress bags for extra protection. Full Service Packing and Crating Our packing specialists will handle your glassware, crystal, china, fragile items, artwork, collections, paintings, and personal items with proper packing materials and techniques. Our trained packers can also crate your glass tops, marble tops, large pictures, antiques, and large electronics. Your boxes will be labeled and handled delicately. Our professionally trained movers will handle all of your packing and unpacking needs through every stage of your relocation process.

After receiving my third price increase in a year from Public Storage, I began looking for a new…read moreplace. I was most fortunate to find Simply Self Storage. Their price as much lower, they are closer to my home and all the lockers are on the first floor. Property Manager, Donna, was a real pleasure to work with. She made my move so very easy.

I wish we still had Rebecca, who was here when it was still Burlington Taj Mahal Storage, and she…read moreis the person that all of the positive reviews mentioned. Once Prime Storage acquired the facility, Rebecca stopped working there. It has never been the same and continues only to decline. Not only does the AC almost never work, I have seen water flowing out of people storage units, and into the stairwell, and the elevator is out on an honest weekly basis. No one is ever in the office, so you scan a QR code to speak to someone that is offsite and has to look up the property in the system and try to guide you as someone that has never even been there. Absolutely worthless. We will be moving our items as soon as we can. Oh, right, one last thing - they continue to raise the rates on everyone regularly.

the customer service do exist. First there was nobody at the office during regular b hours. I was…read moreable to call and the representative on the phone was clearly not trained on how to help customers. He gave me a code to walk into the unit. the first impression is that for it being "climate control" it was hot and humid in there. He asked me to remove a tag that locks the unit so that I could see it. I removed the lock, but the door would not open. They are roll-up doors. I could sense he was annoyed but he then asked me to try another unit. I removed the tag and tried to open the door but it was not rolling up. I knew at this point that perhaps I was doing something wrong. so I asked him if there was something else I needed to do with the latch. To my question he responded "I mean it's pretty self explanatory how to open a door". I'm sorry what? I don't think that's how you handle this situation. They need to train the staff on how to problem solve if they are not going to have someone on premises.

Amazing service! Reserved & gave me all the info I needed same day to safely hold my stuff! Shout…read moreout to Alex & his colleagues for great service!

These guys are the best... Have my boat there and trailer and it is very secure very close to…read moreSailfish Marina and Sandsprit Park where I can launch

Please stay clear of this facility! The elevator breaks often...this time it's been 3…read moreweeks...Representatives say " it's not our fault, it is what it is and I don't know when it will be fixed". Terrible service! Rent somewhere else. It deserves a ZERO rating!

If I could give zero as a review I would. After being on auto pay for my units and paid July 1,2023…read morefor the month they drilled out my locks. I have asked for a supervisor to call me with no response. I found the locks off my unit on July 10. It's been one week and no one from the corporate office has returned my call. Do not use them, it is an old, dirty and No customer service from the location at 330 Business Pkwy Royal Palm Beach.

I've been with SmartStop Storage in Royal Palm Beach for 13 years, and I can confidently say the…read moreservice and pricing have gone downhill. I'm currently paying $194 a month for a 5x10 unit, while new customers are being offered the exact same size for around $100. Loyalty clearly means nothing here -- long-term customers get punished instead of appreciated. On top of that, the facility has no carts or equipment to help you move items. When I asked about it, I was told that "people put them in their lockers and there's nothing they can do." So basically, you're on your own. If you're thinking about moving in, stay away. Between the overpriced units and the lack of basic moving assistance, this place is not worth it.

I opened a unit here 3 years ago, at that time it was close to home and the place was clean and…read moresecure. This week, I drove the now 30 min drive 3 times in 3 days and couldn't get to my unit because BOTH elevators were out of service. Not to mention the fact that over the course of 3 years the rent on my unit has more than doubled including two increases this year. The people running this place are greedy, incompetent, lazy, and have zero customer service. I wouldn't recommend this place to anyone. STAY AWAY!!!!

Alison was a great help last Friday. She took her time to assist me with the PublicStorage App and…read moremade sure all was working properly before I left the store.

Kela was very Professional, explained everything with detail and very nice…read more Kudos to her