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Kihei, HI

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Prime Moving

1.3 (48 reviews)

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Broken Koa Table Leg
Amber C.

If I had to do it over again, I'd pick another company. In the beginning the service was good and working out the details were easy. We were moving a minimal amount of goods from Hilo, Hi to the Mainland. I packed the items in boxes myself, gave a breakdown with pictures of the items being shipped. Next thing, I received a new "higher" quote for my items even though I was way below the first quota. I called and was given back my old agreed upon amount. After that service went down hill. Getting updates via text was like pulling teeth. I received info that was goods was in port and 11 days later it was still at the port with no update, this was on June 22. I didn't receive my goods until 7/27. I then reported via text, on 7/27, and email on 8/14, that I received one of my Koa tables with a broken leg...Has anyone responded or contacted me...NOOO. Its unfortunate that we were treated in this manner

13' tiki personally carved for our restaurant in Florida.

I take great delight in providing this brief review towards my experience with "Prime Movers" who provided great service with my shipment initiating in Laie Oahu Hawaii to final destination in Crestview Florida. Due to the high value of my item that I needed to ship, my initial start was to begin to find the most reputable business that could provide the most honest and secure service possible. I say this due to the most negative experience that a relative had gone through with their shipment from Oregon to Hawaii and I didn't want to have to live out this very same scenario as what they had gone through. After a lengthy and thorough search of trying to locate a reputable firm to secure my business, I finally came upon "Prime Moving Company" and spoke with Mr. Edward Jacobs. Upon my initial contact with Mr. Jacobs he actually provided me not only the best rate, but also the best routing and time frame that it was going to take to ship my item. Upon securing my contract with Mr. Jacobs, we were able to come to an agreement and immediately began the process which included the arrangement of securing a local mover in Hawaii, take the shipment to the docks there, have it place in a container, shipped to the L.A. port, and met there with an 18 wheeler for the final journey to Florida. I can honestly say that my experience working with Mr. Jacobs and "Prime Moving" was exceptional at most. Would I utilize "Prime Moving" again, most definitely due to their living up to the entire contract agreement. My sincere thanks to Mr. Edward Jacobs for being a great representative for "Prime Moving Company". He is truly a great asset to this firm!

Candice-Lee G.

The most unprofessional service I have EVER used! Our boxes arrived in tatters, clothing hanging out, crushed goods & severely scratched & scuffed antique furniture that was wrapped in brown paper!!!!! no blankets or protective material. Massive BEWARE!!!!!

Little to no damage because we labeled each box with weight and where it should go while being stored.

We had a great experience with Prime Moving! They were professional, quick, and kept us up to date with our belongings. We moved from Hawaii to the mainland, and at first, I was hesitant to use them because of the reviews and photos. We packed all of our stuff ourselves, and my way of thinking is this: "If we're paying people to move OUR things, the least we can do is make it as easy as possible for everyone." I labeled each box with the weight and where it should go (top, bottom, or middle) when storing our items, and because of this, our boxes were in decent condition when we got them. When they came to pick up our stuff, it only took them one hour to load everything into the truck. In that hour, besides loading our stuff, they wrapped up our bed frames in blankets with tape so they wouldn't get scratches, created 3 boxes. One for our 65-inch TV, one for my paintings, and one for my vacuum sealed bags. They put a label with a number and a bar scanner on each of our items so they can track how many items and we could track our stuff. The guy who was doing paperwork with us, on the day they picked up our stuff, even told us that when moving from Hawaii to the mainland or vice versa, they recommend using plastic containers because cardboard boxes will have some kind of damage due to being on a ship that moves constantly because they're on the ocean. To me, this makes sense. I've attached pictures so you can see that we had little to no damage to our boxes. When we got to the mainland, we were still receiving weekly updates on our belongings, and once they arrived, we were able to schedule a drop-off within a few days. The day our items were dropped off, it took the guys about an hour to unload everything. We didn't go over our square footage, and we didn't go over our free 30 days of storage, so there were NO EXTRA FEES! Remember, the truck they bring to pick up your stuff is bigger than your cubic square feet in case YOU choose to go over your footage. 150 cubic square feet came out to 31 items, which included 8 large boxes and 10 medium boxes from home depot, plus our bed frames, the TV, a cooler, a small plastic filling box, and the 3 boxes they created for us. If you're going to use cardboard boxes, I recommend using NEW boxes and SCOTCH BOX LOCK packing tape. DO NOT use Walmarts great value packing tape because that unsticks within a few days or even a few hours.

Shattered and nonfunctioning 55" TV that I was low-balled during the claim process

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Review Highlights - Prime Moving

“When we got to the mainland, we were still receiving weekly updates on our belongings, and once they arrived, we were able to schedule a drop-off within a few days.”

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Royal Hawaiian Movers - Maui

Royal Hawaiian Movers - Maui

(48 reviews)

I have lived in Hawai'i for 20 years; the last five on Lāna'i. December brought a change to our…read morelife that took me back to the Mainland and although the move was coordinated through my new employer, I had to offer my sincerest gratitude to the crew and management at Royal Hawaiian for the greatest move experience I've had to date. Kahea Kaina was always polite and happy when we spoke and I felt her warmest aloha every time we spoke regarding the move process. No matter what question I had, she answered it and gave resolve to anything my girlfriend or myself asked. Even after leaving Lāna'i, she reached out to check on how we were and that they would coordinate the transfer in Maui to a Matson container. The day of the move it was pouring but even as the foreman arrived on time and helped the container delivery driver set up the truck, he assured that things would go great and not to worry. Of course it stopped raining and all of our things stayed dry. The crew that packed our things was phenomenal! They laughed, they sang, they had fun and they busted ass all day. When you look at an entire house and think about all of the effort that goes into boxing everything up and wrapping all the furniture...to think six men did it in six hours is mind-blowing. I could not have asked for a better moving experience! Mahalo nui loa ROYAL HAWAIIAN for an awesome moving experience! I'm forever grateful. I wish you The Lord's Blessings and continued success! Aloha Christopher and Simona

If you are moving from Maui to the mainland this company is the best!!! My family has used them for…read moreyears and thankful I was able to use them for our move. "Maui" handled everything seamlessly and carefully. I would use them again. Also Keani was a gem and full of aloha when scheduling our move. Thank God for this spot on moving company. All their staff are a joy to work with even if you are worried about a move. They will take a load off your mind and lighten your load! You'll feel confident your household goods are well cared for. Mahalo Nui loa for Royal Hawaiian movers

Prime Moving - movers - Updated October 2026

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