Shirley Chan is the best. A true professional. I know that my wife, 2 year old son, and I are in good hands, with both the PMP Properties team & Shirley. Any issues or concerns that I may have, regarding dishwasher, refrigerator, washer/dryer, etc.. Anything. Shirley gets it fixed asap. I have lived in PMP properties for almost a decade, now. And the above issues do not happen often. Maybe once for each of the mentioned appliance above, in the last decade. But things do happen., and break over time even when properly used. And they need to be fixed. So it is important for me to know that my home, is working properly, for me, my wife & my 2 year old son. Having that peace of mind is everything. Our home is not just a place to live, eat & sleep. It is our sanctuary. And Shirley & the PMP team, make it possible. Thank you, Shirley. Thank you, PMP Team. read more

I have been a land owner for over 40 years, I hired the same property management for over 30 years. Although I was not happy with the previous property management, I hesitated to switch because I did not have the courage. I thought that is the way Property Management is, so I just tolerated it. Now, I am very happy... I appreciate the Prime Metro Property Management team. After I switched my property management to Prime Metro to take care of my rentals, I sleep well and enjoy life more. The reason is: Prime Metro Property management teams take good care of my properties like taking care of their own homes. Any maintenance issues, Henry attends the maintenance site in person, diagnoses the problems, discusses with me and hires and supervises the maintenance guy to do a good job. I had mold problems in one of my houses, Henry's team all participated and resolved the problem in a very organized manner. All works are done in a timely manner. When I need a painting job in one of my buildings, Henry met with the painting company and discussed what needs to be done. And he refers a good company to do the job. Since I am not able to travel, I am more than happy that Prime Metro takes over and takes good cares of my properties. In addition, Henry's has a very professional management teams, they are prompt handling issues. They are attentive, thorough, and efficient. More importantly, Prime Metro's portal website is very organized, thorough, and 100% visible to me. Prime Metro, you do an excellent job! I highly recommend you to any home owners who needs a good property management. read more

Agnes and her team have helped me find great tenants in a challenging Seattle neighborhood in the past couple of years! They made sure to follow all the local regulations and laws. In the meantime, they still managed to keep a high bar of finding quality tenants, which set our rental business for long term success! I appreciate their help! read more

Wow! What can I say. This review is long overdue but I cannot express what an amazing experience we had with our realtor, Judy Liu. The first realtor we worked with (not a part of Prime Metropolis) was not a great fit, but this turned out to be a blessing in disguise. Judy really took into consideration our desires for a perfect home. We spent a number of weekends with Judy exploring various parts of the Bay Area. Each time, she mapped out 6-8 homes for us to see on a particular day and drove us all over to see each one. We probably saw over 50 homes in a span of a couple months. She was patient with us each and every step of the way, and she truly cared about making sure we found the perfect fit for us. Judy was knowledgeable, thoughtful, and truly opened our eyes with the best options throughout the home-buying experience. With her help, we ultimately found that perfect first home for us. We know that we could've gotten a home with any realtor's help, but Judy was (simply put) above and beyond our expectations. Thank you Judy from Prime Metropolis Properties!!! read more

It was a pleasure working with Jinny again! Buying and selling a home is very stressful, but having an attentive realtor by your side makes it much easier. Jinny helped my family find our dream home, every step along the way. It is even more important now, during these COVID times. Jinny had to coordinate even more than normal, making sure all visitors were following protocols, and finding times we were free to visit potential homes. I certainly would work with Jinny again! She makes herself available to all of your questions and needs, and is a great communicator. Thank you for everything! read more

Recently I just did mortgage refinance with Prime Metropolis Properties I was very lucky to have Mr. Tom Chan to finalize this mission. Tom is their company designated Broker for CA Branch. At first I requested CiTi bank to process my refinance but it took up to 9 months abs still pending. So my friend referred me to their company and requested Tom to help me. He is very knowledgeable, patient and professional broker. Finally I got a very decent mortgage rate within 8 weeks!! I couldn't believe it's done in a very efficient way. Thanks again for Tom's assistance. Without his help, I couldn't get this done in a short period. read more

PMP helped my family purchase a townhouse successfully in the East Bay. I had Tom as my agent. Because there were not a lot of on market's house that matches our budget, so it took us almost 5 months from looking for a house to the offer finally being accepted. But PMP still kept searching looking right house patinely for us, and answered every little question we asked efficiently. As a first time home buyer, we were lucky to have PMP for us. Tom gave us a lot of helpful advices and prepare our documents for loan so well. I gave 5 stars because PMP did professional and great work for my family and they were just so helpful. read more

I'll give Prime Metropolis Properties 10 stars if I can. Kudos to their team namely Ava for helping us a lot in getting a place we can call home. Also how can we forget Tom, the property manager. He is always fast to respond to our issues, get our repairs done and would do everything he could and beyond just to help us. They are the best!!! read more

Long overdue. I rented a condo unit in South San Francisco from Ava and it was a fantastic experience compared to an owner-managed unit in the same building I lived in prior to the unit managed by Prime Metropolis. Ava is truly professional, responsive, reasonable and friendly. Also, any and all maintenance issues were promptly and professionally taken care of with Tom and his team. The online messaging portal is spectacular and you can also pay your rent online as well. Overall, highly recommended and wouldn't hesitate to rent another unit from them in the future. read more

I would like to write a review of PMP as a recent tenant of theirs, for almost 2.5 years this is hands down the best Property Management and Realty company that I have worked with. I have lived in many states and rented many properties over my life and have always found the process to be traumatic and draining on my financial resources. It's either, poor quality housing, poor maintenance response, terrible management, or shady mechanics to keep your deposit instead of returning it. Well, with PMP, I found the property manager Ava Chu to be helpful, efficient and very clear in time frames and requirements to rent the property I lived in. I also found the maintenance manager Jeffrey (don't know last name), to be responsive, timely, and efficient in getting the three issues I had over the 2.5 years, repaired. In addition, they have a very effective online system to pay your rent, communicate with staff, and even request allowances for certain things if need be. Most importantly, when moving out the provided clear requirements on how the property needed to be left, within 5 hours of the inspection I had my inspection report, and within 24 hrs I had a deposit return statement showing how much I was going to have returned. My hat is off to these guys, I suggest that if you go on their web site and find a property you want to rent, that you go after it with expediency. It was a pleasure to work with them. Jo read more

They were good about maintenance and that's about it. I moved out of my house in December and have been trying to get off the lease since November. I have roomates that have moved out and have been trying to get off the lease since LAST JULY. They don't return calls, don't return emails and I'm STILL WAITING FOR MY SECURITY DEPOSIT BACK AND TO GET MY NAME OFF THE LEASE. read more

Excellent services from Tom, Ava and Agnes. They helped us to sell our rental property in Peninsula Bay Area and purchase replacement properties in Washington state. They have been great help through the entire process. They are experienced, knowledgeable and friendly. They gave us valuable advice from time to time. They also follow up things closely to make sure the transactions went smoothly. Highly recommended! read more

Agnes is the best in the greater Pacific Northwest region. Her masterful negotiation skills and local knowledge is next to none. She is patient, provides great advice, and really listens to what are the buyer's needs. Truly the best! Thank you WA branch of PMP! The entire team is doing fantastic work. read more

I have had the pleasure of living in a apartment building managed by PMP. I really like the fact that PMP is a business with several layers of support, from tenant urgent matters, down to a team relating to finance. This makes it easy to get things done quickly and with little efforts. Recently we had a major water leak in a communal laundry which amounted to flooding into our apartment. The team answered the call and in less than 24hrs a plumber and carpet cleaner were on site to assist. Special thank you to Jeffery! read more

I have nothing but great things to say about my experience with prime metropolis! My landlord Gordon was extremely helpful and attentive. If my roommate or I ever had an issue with something in the apartment he would have it taken care of immediately. Very reliable and caring! read more

Gordon from Prime Metropolis Properties was a great landlord! Always attentive to our needs or concerns, always responses promptly, and made sure move in and move out was smoothly. The building was always keep clean and safe. Would love to have him as a landlord again! read more

I own 10+ SFH rental properties in CA, FL, TX, IL, ND. All my rentals are managed by property mgmt companies. On the sideline, I have 60+ commercial real estate investments. For real estate investment, whether it's a residential property or a commercial property (like apartments, hotels, resort place, student housing units), having a good property mgmt company is one of the very key important elements to make the investment fail or success. Over the years, I dealt with quite some mgmt companies and I did get hit by bad ones: one went bankruptcy (there goes the already collected rent and tenant's security deposit), one with agent stealing tenant's payment, one kept finding excuses to ask money for fixing, ....etc. Prime Metropolis Properties, Inc (PMP) is managing my 5 SFH rental properties in bay area since 2012. I am satisfied with their services: fast to response, diligent follow-up on tasks, on-time rent distribution, place new tenants promptly, good tenants screening process to weed out non-qualified tenants. Lately, one tenant complained that A/C didn't run. With California hot summer heat, Jeffrey (prop mgmt's agent) went ahead to arrange a service firm for checking out. In the mean time, through the phone, he did simple check with tenants and realized thermostat's battery need replacement. So, he guided tenants to replace the battery over the phone. The A/C was back to work after that. And he cancelled the service appointment. I am impressed, and I am very happy with the service. I would strongly recommend PMP to my friends, relatives if they have need for property management services. read more

I am so thankful to have Judy Liu as my realtor agent. Judy is an organized person, patient, professional, hardworking, handle and response thing very prompt, and neat. I appreciated the time she spent with me every weekend in 2 months that took me to so many areas as seeing houses in person. Every time we met and she provided me lot of searching materials, feedback and helped me made the correct decision. I love my new home and I am definitely referring Judy to all my relatives and friends because of her excellent service! You are awesome Judy! Thank you for helping me to find a perfect home! read more

There aren't enough incredible things to say about Rachel Wong. Rachel is the best agent out there. She's patient, kind, honest, incredibly knowledgeable and experienced, and will do everything within her ability to make sure you are comfortable and satisfied with your home purchase. My partner and I have been looking for a home for over a year; we've visited hundreds of homes, switched location preferences, etc. Rachel was understanding and supportive through the process. She took the time to inform us of the various neighborhoods, was honest in flagging any issues, and always provided strategic advice and guidance. We landed our dream home in San Bruno thanks to Rachel truly understanding our needs and helping us find this gem in today's crazy market! I absolutely hands down will continue to partner with her on any real estate needs. read more

Judy Liu performed a very important purchase for me in just a few weeks. She was extremely professional, patient, courteous and took the time to listen to what I wanted and explaining on each items on the contract. Her attention to detail ensured I got before the closing with everything needed to execute the real property purchase. Solid professional, I look forward to using her service again soon. read more

Best property management I have ever experienced (and I have been a renter for 8 years)! Wonderful people to work with and there when you need them. PMP employees are considerate and good at what they do, they made our renting process easy and accommodating! They worked with our schedule for a walk-through of the apartment and brought the contracts to the house to sign, such a great personal touch that also saved us a trip to the office...not to mention we are in love with the property that we rent!! It feels like a family run business based on their values and customer service! Strongly recommend! read more

I have been using PMP for my rentals for more than 10 years. I want to special thanks Mona for keeping me posted in all the updates and this always giving us the peace of mind read more

My wife and I were real property investors from Hong Kong, China, and were in need of advices and services for investing in US housing market at around December last year (2012), amid an all-round market recovery since last year's March. I came to know Henry of LPI after doing some search on Google, and was in frequent communication with him during the purchase, lease listing and subsequent property management of a house in Daly City, San Mateo County, CA, from Jan through March this year. As a foreign investor, advice and knowledge provided to us by Henry, has been proven to be useful and crucial. Furthermore, thanks to property management service provided by LPI, almost all landlord matters have been catered for, from critical tasks like tenant screening, to tedious ones like repairs and maintenance. This is important to foreign investors like us. read more

I live in San Francisco and the property I live in, I have been in for almost 10 years (just a little short of). My landlord chose to have Prime Metropolis Properties take over. I have never been late on my rent because for one I would like to say I have section 8. Any correspondence should be going through Housing not myself. Not only has Prime Metropolis been harassing me, but I do not believe they are following the laws. They have caused me nothing but stress, anxiety and I should be able to live comfortably knowing I've never missed a rent payment. Instead my current landlord and Prime Metropolis Properties have not done anything, but raise themselves questionable. For instance I have paid my rent for August and they've sent me an e-mail asking for the rent plus an additional late fee. How can you properly manage a property and not be aware of what is or isn't due? They also tried to attack me with an outstanding rent increase in which is more than DOUBLE the amount. This home was built in 1927. If I'm not mistaken, besides the fact that I have Section 8, I fully believe I fall under San Francisco Rent control. Please be very cautious when looking for the right company to manage your property. Places like this are money hungry and will lead home-owners to a huge huge problematic lawsuit. read more

I've had a very smooth move-in experience with Prime Metropolis Properties in San Francisco. I've visited the apartment once to view and one before move-in to do an inspection - everything worked like a charm. The agent Henry Low had crystal clear communication style, set the right expectations and timing properly, replied to my e-mails same day and all document processing communication happened fast, online. The agent was very professional, caring and helping me to put all information, including working with pdfs, images, etc - very skilled. He ensured the locks work exactly as I want. Also he communicated several contractor companies to fix everything that I wanted after I signed the lease and before my move-in. All responses to my requests have been addressed by Henry same day. I already love the apartment and part of it the care and attention from my first time viewing to to move-in. Thank you Prime Metropolis Properties for providing this excellent service!! read more