We'd had a termite infestation in our home that damaged a main support beam and many of the struts…read morein the house's frame, and we needed a contractor to repair it. Ethan with EC Projects was the first to respond and the reviews were good, so we went with them.
They got the damaged struts and beam replaced, and new drywall and insulation put up. The first issue occurred when the spackle was applied. The guy doing the spackling left spackle handprints all over the bannister and woodwork around the work area, as well as on the carpet. I let Ethan know and they did clean most of it up except for a few spots. This wasn't a big deal since the spackle comes up easily with water.
The next issue came up with the paint. Ethan cut a small square out of the wall to take in to get a color match. He assured me the team would fill it in and repaint the spot. This was not done. I pointed it out to the workers when the project was finished and they would not do it. Again, I let it go, since it was small and in an unobtrusive spot.
The paint they put up did match the color, but was a satin finish, instead of the semigloss that is on the rest of the interior. I didn't bother pointing this out, since I wanted the project to be done and it wasn't that noticeable.
The workers had also taken down the curtain brackets when they replaced the drywall and painted. These were the brackets that held up the curtain rod and the hook on the wall that held open the curtains on the side. They would not put these back up after they had finished painting. I had to do that myself.
Next issue was for the wooden support post for the railing around the work area. This was attached inside the wall before the project started, and it had to be detached in order replace that part of the frame. It did not seem that it was re-attached the same way, because two large screws and an empty screw hole were drilled into the outside of the post. I pointed this out to workers and they just said it was something they had to do.
Next was a piece of trim they removed during painting, and replaced with a new piece of trim. The workers did not bother to match the stain with the existing trim, and it was stained much darker than the rest of the trim in the house, and there was a big handprint in it. The workers would not fix this either.
There were also some areas where paint was spilled over onto the trim, and some chips taken out of the trim. Again, I did not bother pointing this out because it was small and the trim had some existing damage anyway.
Cracks also formed in the ceiling in one area where they replaced the frame. Now the small stuff was adding up.
During the beam and frame replacement, the workers, drilled several screw holes, or removed nails, in the exterior siding, and they did not fill them in again. I only discovered these after they left, so I did not have a chance to bring it up with the workers.
A day or two after the workers left, on 7/21, Ethan came by to pick up the extra drywall and insulation that wasn't needed, so I showed him the only two remaining items I wanted fixed, which were the holes in the siding and the misstained trim. I was willing to let everything else go if they could fix these two items. Ethan agreed those should be fixed and assured me they would do it. He said he would get back to me on when they would come back out.
Two days later, I still had not heard from anyone, so I followed up with Ethan. It was Wednesday, 7/23, and he replied that they would come out that Friday, the 25th. When Friday came, Ethan texted me saying it would rain all day, and they would be out th e following week. That Monday, he texted me saying they would be out on Tuesday. But on Tuesday he texted me saying the workers were struggling in the heat. (They were due at 4:30 in the afternoon and the siding is on the shaded side of the house. The trim, of course, is indoors in the air conditioning.) He said he would come out the next day, but on Wednesday he texted me again saying it wasn't dry enough and it was supposed to rain again. He was due at 4:30 pm and my forecast said the rain wasn't supposed to start until 7:30 pm, but he said he would come out on the following Friday, 8/1. Again I agreed and emphasized I wanted the project to be done soon. (It did not rain that day.)
Friday came and I did not hear from him. So I texted him again asking what happened and he said he had a family emergency and couldn't make it out, and asked me what time he should show up, but by this time I was done, and I told him to forget it, I would do it myself. Ethan apologized and said he wouldn't reschedule again, but I was tired of dealing with it by this time, ten days had now passed since I showed Ethan the damage, and I could have had it done by then if I had just done it myself in the first place. Ethan seemed sincere, but overall I cannot recommend EC Projects.