My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

Great storage facility and customer service couldn't be happier with the process indoor temp…read morecontolled

Fantastic staff! They showed me the options, helped me to choose the right size, and answered my…read morequestions clearly. The facility is very clean. The rental process was easy and quick. I was very happy with the rental experience.

Susan was nothing but great getting us set up with our storage unit! The facility itself is clean…read moreand convenient. Would highly recommend if you're in need for a storage unit (we did climate control).

It's a nice place and the storage units were clean when I moved in. It's also very convenient to…read moreget to from my house. The rating is only 2 stars because they raise their rates often and I feel that the rent is already high. It's getting to the point I can't afford it, especially the next time the rate goes up.

These units have gates that are open to the public all week! Jessica ( the supposed manager) told…read moreme I didn't get an itemized bill every month because I had a lease and the lease states the money is due at a certain time every month so legally she didn't have to inform me of when the bill was due. Within 3 minutes of her stating that, she said "we have no lease with you" therefore we can not allow you access to the unit you have been paying on for 6 years. Approximately $5400 that they have taken from me. So IF you have no lease with me, then why wasn't I notified long before now???? Marcy was given every document she needed when we found out my husband was terminally ill 6 years ago. And she claims that she does not know who Marcy is. Really??? I keep getting phone calls to this very day from Marcy from this company! More games on their end. Very very rude young lady. And I am sending the pictures I took of the open gates on 2 separate days out as well to let the public know there stuff is not secure. I also am putting in a complaint in with OSHA for a few of the workers and Jessica herself walking besides a working crane with sewer pipe hanging and having no vest and no hard hats on. Congrats on scamming us hard working people that have been your clients for over 15 years. Run and find another storage facility! These people are NOT to be trusted!

I stopped in today to look at storage for my business. I was met with an older gentleman (sorry…read moredidn't get a name) who showed us a model of a unit. There was tape on the floor that "mapped out" sizes of units. He stood on the first tape and said "this is a 10x10". I've worked with storage units before and I knew their measurements were off. So I asked for a tape measure and after measuring the taped out 10x10, they were shorting people about 14". It barely came to 9ft. When I asked the gentleman about it he seemed to brush it off. I even said, as we were leaving "you should get someone to change that tape" and he responded "ya, I guess." I also asked to see the units and where the elevator and entrance was. The gentleman said "well they all look like this (the model)" to which I further said "yes I know that. I want to know where in the building the units are located." He seemed put off by that, but still took me around. While the place was clean, the entrance to the secured building was not enclosed, and the carts they offer couldn't hold more than 2 boxes. I'm giving this place 2 stars for cleanliness and overall look, but truthfully, I didn't rent from them because of the gentleman who helped me. I was clearly bothering him by being there.

My storage unit was very clean and thry keep up the exterior and interiors well. The prices are…read moregreat for what you get. The staff were very helpful and kind. I highly recommend reaching out to them if you are in need of a storage unit.

The units are reasonably priced and easily accessible. The people in the office are helpful and…read morecourteous. I would recommend Robert's Road Mini Storage. 5

The worst service scheduled they gave me an empty ubox vs mine with my stuff. I had scheduled it to…read morebe picked up and I was told it would be ready on trailer. I even rented a pick up. I got home and It was the wrong ubox. I had to come back and my ubox was not even ready. Steve took more than 30 min to get it. And gave me an attitude bOn top of all my wasted time. I got here at 10 am came back and left again at almost 1 pm. I wasted a lot of time. Steve kept saying I wasn't here for the last 3 days I didn't know or I wasn't told the ubox was in the warehouse. The manager Jeff told me the ubox would be ready.

Let me tell you, I have moved with so many different companies over the years and this was by far…read morethe BEST experience I've ever had. Jeffery, the general manager, took the time out of his day to help my boyfriend set up the wiring for our trailer. Pickup and and drop off was a breeze. Cody, who also helped us, was unbelievably kind and understanding. I'm absolutely blown away by the level of customer service we received. Every U-Haul should take a page out of their book. Top notch.

Hi! I just want to follow up on my move out from the public storage space which was scheduled last…read more3/21/2026 at Elgin, Illinois. However, it was still active when I checked on the public storage online app and at the same time that there's also a scheduled payment this coming April 1, 2026. That's why, I set a different date on the public storage online app to move out today 3/29/2026 but unfortunately that I got a notification from the public storage app that my next payment will be on 5/1/2026 eventhough I already paid the rent payment which will due on 4/1/2026. My question is, when will be my last payment given that I already scheduled a move out date last 3/21/2026 but unfortunately my account was still active as it appears on the public storage app. And because of that, that I set another move out date which is today 3/29/2026 but here again that I got a notification that there's a scheduled payment on 5/1/2026. I need clarification about this matter about my final and last payment following my decision to move out last 3/21/2026- that's the date that I entered on the app to move out but the public storage app indicates that account was still active until today. And I was pressured today to set another date (3/29/2026) to move out from the public storage. Please help me to put my account inactive since I already set two different dates to move out, the first date was 3/21/2026 and the second one which is today, 3/29/2026.

I have never had a more pleasant experience dealing with the staff at a public storage facility…read more Paula is an absolute treasure and is the sole reason I will be doing business with this location. She has been so friendly, helpful, compassionate, and easy to talk to. During my time here, I witnessed Paula effectively managing several issues at once. Not only did she do a great job dealing with customers while the computer systems were rebooting and updating, but she also ensured everyone was well taken care of and left happily. Not only did she excel in customer service, but she also was cleaning the facility and ensuring the safety of us and our belongings. I highly recommend this facility for this reason. I can rest easy knowing that someone like her is there watching over the facility. It makes doing business here worth every penny.

What a great experience I had. It was very clean, easy to access and overall definitely recommend.read more

Black Diamond Storage in Hampshire is my number 1 recommendation for anyone needing to store a…read moretrailer, RV, vehicle, boat, etc. Ive stored my trailer there for a year now and am very happy with the facility. The location is secure, well-maintained, and easily accessible. I maneuver my 40' trailer in and out of there very easily. Excellent customer service. Elizabeth is always helpful and responsive to any questions I have. Knowing my trailer was in a safe and reliable place gives me peace of mind. I highly recommend Black Diamond Storage to anyone in the area looking for a secure and convenient storage solution.