Clean office and friendly staff not money hungry like other places. Gave me options in regards to my dogs treatment plan .

I went toady tomy appointment to visit Dr. Giffords office today with my dog Kilo at 1:00 pm but he wasn't there instead was this Horrifying intimidating women of a doctor that was very rude to me and spoke down to me belittled me and attacked me like a drill seargent telling me that is she the Doctor or am I and if I cant feed my dog the proper food that it's my fault and that he sick and I told her I'm not rich I'm doing the best I can I tried to defend myself but I was so shocked and embarrassed that nothing came out I left pretty bruised and hurt and left with no medication for my dog and on the way out they said you still have to the $75 dlr fee for the Doctor taking a look at your dog fee. I got beat up disrespected and a $75 dlr charge and no medication. And you know what's the worst part of it was I just lost my mother the other day thank you Ms. Doctor evil for treating like a dog on one of my worst days of life losing my mother. read more

Franky hurt his foot so we took him in and the vet was very thorough with the visit and attentive on what was going on with him. They didn't rush the visit and just give him some medicine but they took the time to tell us what was going on and what options we wanted to go with. They showed us the bill first and told us how much everything would cost without going through with it first and was very detailed and informative. I really like this vet and feel like they are very trustworthy read more

Primary Pet Care - Veterinarians Near Me - Mesa, Arizona

Dr. Gifford and his whole team are amazing! I have been taking my pups there the past couple years and it's always a pleasure to see them. They love the animals and you can feel it as soon as you walk in. I know I can trust them with my babies. read more

Primary Pet Care - Veterinarians Near Me - Mesa, Arizona

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They did an amazing job at clipping our lab's nails! They were PERFECT. It's a bit in the expensive side BUT worth it because they're the professionals read more

Primary Pet Care - Duke our Chocolate lab - Veterinarians Near Me - Mesa, Arizona

We went to Dr. Gifford after recently moving to the east valley and not being satisfied with the last clinic we tried. The front desk staff were friendly along with the vet technicians. Dr. Gifford was so thorough about our dog's itching problem and talked us through all options for her treatment plan. Our other dog had 2 problem teeth and Dr. Gifford and his team took the best care of our little nervous guy for his tooth extraction and cleaning. It is so nice to go to a clinic that cares about the pets and is not so commercialized. read more

Primary pet care, is the absolute very best place for you to take your pet. I've been taking our little sweet Shih-Tzu there for several years now. I truly can't say enough good things about Dr.Gifford and his entire staff. Our little girl was elderly with serious health issues. Dr. Gifford was so kind to Us through the whole process and care of our little girl. As well as the staff. We had to say goodbye to our baby this last Monday morning. It was by far the hardest thing I've ever had to do. Dr. Gifford was so kind caring and compassionate, as well as the whole team. I can't say enough good things about Primary pet care. Kindness, great medical knowledge, honesty on intervention and outcome. Don't ever hesitate to take your pet to primary pet care. I really appreciated the continuity of the care. 1 vet, same staff. Thanks again Kathleen knott read more

New canine patient parent! I had to find a new vet on short notice when my old vet office closed without warning. Primary Pet Care was the office closest to me with the soonest availability so I took a chance and it paid off! The staff was nice and the wait was short. After the initial examination, I was given a list of services they recommended and the price for each one. I chose which ones I thought my dog needed the most and the staff took care of it quickly. We will be returning next time we need anything! read more

Dr Gifford and his staff have demonstrated on multiple occasions that they truly have a passion for what they do and their clients (both human and animal). A few times I have needed to see them urgently due to various illness either of my pups have had. Though sometimes they didn't have appointments available, they would add me the a cancellation list and get me in as soon as they could. Which is very reasonable and I think above and beyond. When I first started bringing my first puppy to Primary Pet Care, the staff immediately showed him tons of love and care to make me and him comfortable. This level of attention was consistent with every visit. When I got my second pup, the decision to continue taking them to primary pet care was easy. I have also trusted Dr Gifford to do two operations on my pup and in both procedures him and his staff communicated effectively with me and gave me updates with all the needed information during the process. Though this office is not very close to my home, I will to travel because I can rely on the care they are going to receive. Having a fur baby at times can be stressful, but having someone like this team to care for your best friends makes it easier. read more

Primary Pet Care - Goldens getting a checkup and vaccination - Veterinarians Near Me - Mesa, Arizona

It was Anderson Animal Clinic. The new guy bought it.. gutted it and it's bare of any pictures or personal touches, just has stuff he's selling . Not even close to the personal touch it had before. My dog needed a blood draw to check his levels for a medication he needs. The vet is continually up-selling.. I'm not here to over-vaccinate my dog.. just listen to me as a customer!! They muzzled and dragged my dog to the back room to do a "check up" and give shots.. wtf? I told him I didn't want that. It's like my kid. The real vet before talked to you.. did the checkup with you there .. he would talk to you! actually cared for his patients and customers. I'm just a -$$$ for this new vet.. I ask a assistant a question.. she has to check with the dr. Can I pay and go? Have to ask the dr. Wtf is the dr? I was the only one there! I pay. Go home.. get a call.. they screwed up the blood test (the only damn reason I was there to begin with!). I need to go back for another (upsell?) It's been remodeled. It's like every other place now.. Nothing set it apart. I guess the remodel must be paid for.. that's on the customer now. I will see how it goes on part 2 when they retake my pups blood again. I wonder if I can just get a refund? read more

Primary Pet Care - Veterinarians Near Me - Mesa, Arizona

I made an initial appointment so I could wait in a room for over 30 min. Not sure if the doctor is good because they must have been too busy for new patients. read more

My family have been coming to this location for 30+ years. We highly recommend them. Yesterday, 03/31/2021 we had too put our 13yo cat down. They were very professional, honest, caring and told us our options. We love Dr. Anderson and staff. read more

Primary Pet Care - Our beloved cat Matthew . - Veterinarians Near Me - Mesa, Arizona

Super nice staff, I brought my 2 dogs over for a check up and everyone was super respectful and wonderful even though my dogs aren't the best behaved. Their call back to report their tests and everything was also super quick! This is most definitely our new pet care spot. Definitely would recommend here! read more

We have been taking all our animals here for over a year. The staff is great and Dr Gifford is a wonderful vet. They were very kind and compassionate as well when we had had to put two cats down late last year. We highly recommend this vet office. read more

Great vet services and reasonably priced! Very personable and thorough! Trust them with all 4 of my dogs! Highly recommend. read more

Primary Pet Care - Veterinarians Near Me - Mesa, Arizona

The staff and veterinarian were all wonderful. I felt like I got all the information I needed to make treatment decisions and my dog was well cared for. I will continue to use this practice. read more

I went in after my cat was attacked and her foot became really infected. The office was clean and the tech and the vet were really nice. I did not feel rushed or like they were trying to push anything unnecessary on me. The final bill was much cheaper than I was anticipating which was a huge relief. I will be back in the future with any other pet issues read more

READ THIS BEFORE YOU COME HERE: I called in to update some vaccines for my pet. To start off, the young kid that works at the front desk is utterly incompetent. He quoted me a price for the vaccine I needed and didn't even communicate that this office charges ADDITIONAL for an office visit for any type of vaccine provided to the pet. You can't just walk in and pay for a vaccine. Apparently the vet has to check the pet out for any type of vaccine administered. Therefore, you will automatically get charged an office visit of $50. Therefore I was surprised with an extra $50 for this visit. This includes any vaccine that has two doses! The next dose you come in for you will be charged an additional $50!!! Doesn't matter if the vet checked the pet out even a few days ago. This is utterly ridiculous. No one in the office had relayed this information. The vet briefly checks the pet out for a few minutes and there's your $50. The worst part of this was that the office does not tell their clients of this. Apparently this is the case with majority of vet clinics in Arizona. So beware of any other clinics you go to! Especially if you're on a budget. Make sure you ask them about any additional fees. I wasn't aware of this. Therefore it needed to be clearly communicated and it wasn't. Due to NO communication I'm rating this place POORLY. After some research I saw that the Arizona humane society offers low cost vaccines and they clearly state in their website there are no office visit fees! read more

I love this Vet! I brought my silky terrier in for a yearly check but mostly to address her seasonal allergies that were driving her crazy. Dr. Gifford took the time to answer all of my questions, he thoroughly explained the different medications that would help her and he made a plan. I'm happy to report that she is doing much, much better! The office is very clean, very professional without all of the knick-knacks found in other offices and the staff is friendly and efficient. read more

HIGHLY RECOMMEND! I am so so happy with my experiences at this vet. I was able to get a same day appointment twice- and without an emergency visit charge! The vet and his team are all very friendly, knowledgeable and have great bedside manner. Their prices are extremely reasonable and they are upfront about all costs before any action is taken. read more

When my 15-year-old husky hurt her leg, we called her regular vet. They referred us an emergency service because they weren't able to get her in for a couple of weeks. We called around and received the same answer from multiple places. It was then that we decided we needed to find a new vet. Our neighbor recommended Primary Pet Care as it was under new ownership and the owner is a local resident in our neighborhood. I called and they were able to get our hurt pup in the same day. Dr Gifford and his staff were very friendly and knowledgeable. They didn't upsell anything ~ I figured we were going to come out of there with a hefty bill! Our pup is feeling much better thanks to Dr. Gifford and his staff. So happy and relieved to have found great pet care right down the road. read more

Dr. Austin Gifford and all the staff are top notch. I love this place. They are extremely knowledgeable, willing to take time to address questions/ concerns. I take my cats and dog here for dental care and general health concerns and I am very impressed. I work in the medical field myself so I tend to ask thought provoking questions and the entire staff are very educated and competent. I also believe their prices are fair and they do not up sale you trying to get more money out of you for unnecessary treatment/ diagnostic tests. Give this practice a chance. I have called with concerns about my pet and they got me in very quickly. read more

The staff here are wonderful. They are super informative and friendly. I recently had to be on the lookout for a new vet and primary vet care was an outstanding option. I will definitely continue to bring my animals to this vet. read more

We've just recently started going here a couple months ago and have always had a very great experience. I struggled finding a vet I could trust and have had a bad experience in the past. I fully trust them and they have genuine care for the pets. We had a situation where my dog was having some facial acne and we were leaving for a trip over the weekend. They fit us in 5 minutes before they closed to help us out. It's very relieving to have something like this, front staff is very kind as well! read more

Have an 11 year old Great Dane who's been taken care of by the Primary Pet Care Team many times. If it's 5/5 stars, I give them 16/5. They are the best Pet Care team I have ever worked with. For how much you love your pet/family member; they understand and care about you and your animal too. So grateful to have these vets in business! - Love Crawl and JFry read more

I've been taking my pup here to get her vaccines and the staff is always so cooperative and good with my puppy. They always make sure she feels comfortable and loved before giving her any shots. I would definitely recommend! read more

I visited Primary Pet Care for the first time today and was very pleased! Front desk was great, Patty the vet tech was awesome and very nice, and Dr. Gifford was great! They suggested some additional services/tests without pressuring me into proceeding with them. I'm a young college kid and felt that they were great with talking to me and didn't talk down to me whatsoever. The clinic was super clean and the prices for vaccines were very reasonable. My cat had an accident on the car ride over and they offered to clean the carrier and provided another potty pad which I really, really appreciated. Great experience here! read more

I love Primary Pet Care because the staff is caring and friendly - They care for my dogs as if they were their own! They are quick to accommodate patients, which was evident with how they ran the practice during the pandemic and during a clinic expansion and renovation (which is when I "conveniently" bought a puppy, haha, so we were frequent visitors early on during the vaccination process). I highly recommend taking your fur babies to Primary Pet Care! read more

Once again this vet and his staff have given me excellent service and got me in the same day I called. He is the only vet I trusted to do dental surgery on my little dog. This reminds me of the vets I loved in Montana and Idaho that were no nonsense, caring, and dedicated. The fees are also very reasonable. So glad they are close by too. read more

Dr. Gifford is amazing! He is so kind and thorough when talking to you about your fur babies. I am a vet tech - and we are the worst clients to have sometimes - but I appreciated how he went about treating my dog and discussing all my concerns with me. Fair pricing and he has amazing technicians! Pattyy was my tech and she was so sweet and caring. I know they truly care about my pets well-being just as I do. Happy to say I will be taking both my dogs to see Dr. Gifford from now on. read more